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Vivit Advanced Training -- What Registrants Are Saying

Posted By Chris Scharer, Education Chair, Board of Directors, Friday, May 25, 2012


I've talked with some of the registrants for the
Vivit Advanced Training and have compiled their input on what they are looking to get out of our classes. Following are some of the courses with what registrants have to say. You can click on their name. For a full list of Vivit Advanced Training courses and registration instructions, click here. Training will take place on June 4, 2012, in Las Vegas. It's not too late to register.


Deep Dive into HP ALM 11 (Assure)

>> Steven Hulse, Quality Assurance Systems Support Specialist with Cabela's


HP Service Manager Performance Tuning Workshop (StrataCom)

>> Laura Gardner, Developer/Administrator (HP ServiceCenter) with BD

>> Darla Burk, PR SWE

________________________________________________________________________________________________________

Deep Dive into HP ALM 11 (Assure)

Steven Hulse, Quality Assurance Systems Support Specialist with Cabela's says…

I’m the admin for our instance of ALM. I performed the upgrade from v10 to v11 and will be performing the installation of Performance Center soon. I also administer our Serena Business Mashups application and enterprise Architect.

I’ve been a tester for about 7 years now (ISTQB certified in 2007) but since ALM came on board I haven’t really tested much other than my own stuff as ALM keeps me very busy! When we upgraded to ALM we saw this as an opportunity to change and fine tune some of our processes and have been working on utilizing the cross project customizations and template features of ALM. In the past we would set up a domain and project(s) for each project that was being worked on, now we are aligning them based on the various lines of business Cabela’s has. This way we can be more efficient with test cases and requirements.

I’m also in the process of getting things ready to perform the installation of Performance Center. It looks to be like a fun challenge and a great learning experience.

I’m hoping to further my knowledge on ALM and Performance Center with not only the Deep Dive class but also obtain my certification in ALM. I’m looking forward to this year’s event and meeting other ALM, QTP and Performance Center users and "talking shop” and possibly helping them with any issues they may have. I’m in the process of teaching myself VBScripting so I can start doing more with the OTA development.

I try to be as active in the HP community as I can by participating in the Vivit, HP and Linked in forums and groups. I know there are others out there that have questions and need help and I try my best to help them as much as I can. Work keeps me busy with supporting a little over 300 users and several offshore teams so I’ve gone from an eight hour workday to almost a 24x7 support role for ALM. I don’t mind it as I know these folks need to be productive so Cabela’s can deliver legendary service and products!


HP Service Manager Performance Tuning Workshop (StrataCom)

Laura Gardner, Developer/Administrator (HP ServiceCenter) with BD says…

I am the System Administrator as well as the developer for our HP ServiceCenter 6.2 implementation. We currently use the Interaction, Incident and Change Modules as well as the Configuration Management module. Our system is highly customized on the front end, but we have made no changes to the RAD. We are pushed out to an oracle database. We plan to upgrade to ServiceManager in February 2013. I have been the Admin/Developer for over 10 years, and I still learn something new almost every day.

Darla Burk, PR SWE says…

I have worked for my current company for 16 ½ years, I have been working within the team responsible for Service Manager for 12 years. We are currently running Service Manager 9.21. We plan on upgrading to 9.3 by the end of Q3 this year. Within Service Manager we utilize all modules with the exception of Request Management which we are in the progress of implementing this year as well. We have a large volume of transactions that come in from both the client as well as web services. When we migrated to SM 9.21 at the beginning of this year we went from the majority of our users utilizing the desktop client to everyone utilizing the web client. We continue to hear complaints about the slowness of the application, hopefully I will gain some helpful tips from attending the class that we can implement to improve the overall customer experience with Service Manager.


Tags:  ALM  BSM  Executive Scorecard  HP Service Manager  Mobile  Performance Management  Training  uCMDB 

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