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HPE simplifies IT Service Management

Posted By Michael Potts, Thursday, June 16, 2016
Updated: Thursday, May 26, 2016

 By Michael Pott
 Senior Product Marketing Manager
 Hewlett Packard Enterprise

A new on-premises ITSM offering, a customer appreciation program, and Common Criteria Certification take IT Service Management to the next level.

New offering: HPE ITSM Automation Suite

The HPE ITSM Automation Suite provides a simple way to consume, deploy, and maintain on-premises IT Service Management software. It provides software and licenses required to build your ITSM solution, starting with a Big Data service desk and then extending to comprehensive use cases like Service Asset and Configuration Management (SACM). The suite comes in two editions.

HPE ITSM Automation Suite Express Edition includes:

  • Service Manager
  • Smart Analytics
  • Universal CMDB

HPE ITSM Automation Suite Premium Edition includes:

  • Service Manager
  • Smart Analytics
  • Universal CMDB
  • Universal Discovery
  • Asset Manager
  • Operations Orchestration
  • IT Business Analytics

For more information refer to the HPE ITSM website or contact your local HPE Sales Representative or HPE Preferred Partner.

Customer Appreciation Program – your path to the Big Data service desk

Based on HPE Haven technology, Service Manager Smart Analytics leverages Big Data to simplify interactions with your service desk and to increase your service desk’s efficiency. Smart ticketing enables users to open tickets by simply sending a picture of an error message, or by describing the request using natural language. Smart ticketing also automates the classification of tickets in the service desk to decrease resolution times. Hot topic analytics intelligently identifies clusters of data from IT processes and other data sources for proactive problem management. Smart search provides a global and context-aware search across Service Manager process modules and external data sources to find the right answers in a given context quickly. For a brief demo of these capabilities watch this short HPE Service Manager Smart Analytics video.

HPE now offers a Customer Appreciation Program (CAP) for existing Service Manager customers. The program allows customers to optimize current license entitlements and also add the Smart Analytics capabilities at a very attractive price. As a result, customers end up with all Service Manager modules including Smart Analytics synchronized to the same quantities.

For details about this program please contact your local HPE Sales Representative or HPE Preferred Partner.

Secure ITSM: Common Criteria Certification

HPE ITSM further demonstrates a strong commitment to security through third party evaluation. Our ITSM products have undergone evaluation in accordance with internationally accepted criteria and a government-managed framework.

Asset Manager 9.50 and Universal CMDB and Discovery 10.21 have received Common Criteria Certification. Service Manager is listed as pending and is expected to receive certification soon.

More information

HPE ITSM Automation Suite is a big step towards simplifying ITSM solutions. To learn more about this exciting news plus the strategy and direction of HPE IT Service Management Automation Suite, please join our Vivit Webinar on June28.


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