Shining Star Award Presented to Vivit Leader
During the EMEA Customer Forum in Dublin this past May, our Vivit Service Management SIG Leader, Mark Laird, was awarded the Shining Star Award for his presentation, The Next Generation - HPE ITSM Automation in Containers: What’s in there for me? Mark Laird along with his Sopria Steria colleague and fellow Vivit member, Stuart Crann, discussed industry change triggers including the digital transformation, evolving customer expectations, and innovation. Challenges like a high level of customization and the need to quickly scale the architecture when onboarding new customers led them to become a part of HPE’s EPR Program for HPE ITSM Automation in containers. Moving forward, they expect benefits like faster and easier upgrades and the ability to delegate administration.