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News from HP Software

Posted By Susan Russel, Wednesday, May 25, 2011

Upcoming HP ITRC Forums Migration to the HP Software Solutions Community

HP's long-standing business support discussion forums on the IT Resource Center will soon be getting a new home! The ITRC forums will be migrated to the HP Software Solutions Community in June 2011.

HP has created a FAQ's document which will answer any questions you might have regarding the migration.

You can get started using the new community now by signing in with your HP Passport account and creating your screen name. Lively discussion is already occurring in which you can participate. Check out the Getting Started guide for instructions on how to engage.

HP encourages you as well to opt-in to the HP Software Solutions Community monthly email updates to keep you informed about the latest events and news within the community.


HP Service Manager 9.30 – Coming July 2011!

HP Service Manager (SM) 9.30 marks another milestone in the evolution of integrated, automated and cloud-powered self-service IT service management for the Instant-on Enterprise. SM 9.30 will be presented at HP Discover in Las Vegas.

Values and benefits of the 9.30 release include productivity, ease-of-use, end-user satisfaction, and easier updates:


  • Mobility client: The new mobility client meets the growing demand of many users to enable today’s active working styles. By supporting multiple Smartphone device types, it allows the field support engineer dealing with incidents and change approvers to access SM anytime from anywhere.
  • Customizable mySM dashboard: The mySM dashboard can now be tailored to include additional SM data or data from other external sources, without the need of an administrator.
  • Enhanced knowledge management: A new and improved KM offering yields fast, effective searches using cutting-edge search engine technology and new search forms that have been designed from the ground up.

Ease of use

  • Graphical process designer: A GUI-based workflow designer and rules editor simplifies the configuration and customization of the knowledge management process. Other processes will be supported after the 9.30 release and will be released through HP Live Network.
  • Easier (and better) reporting: Service Manager’s new reporting solution, Westbury’s Service Management Intelligence (SMI) Suite, removes the complexity out of reporting and at the same time provides better operational data. Even a non-technical user can create meaningful, accurate reports that can be used to objectively analyze IT service delivery performance. IT can distill and demonstrate its value to the business and also identify areas for service improvement.
  • User interface modernization: The user interface modernization and simplificationhas been continued across additional processes since SM 9.20. Request management, configuration management and knowledge management now also come with a fresh look-and-feel and improved ease-of-use.

End-user satisfaction

  • Support self-services: The new service catalog portal extensions provide access to support self-services using an integrated, simple, easy and interactive mechanism to request support. It helps IT automate the resolution of many of the most common problems, resulting in higher end-user satisfaction (and reduced support cost).
  • Portal to cloud-based applications: The service catalog portal also provides an interface to cloud environments, providing a myriad of options, sources, and methods for provisioning requests.
  • New survey capability: A new survey instrument from MarketTools captures end-user feedback so IT can tune its services to better serve its customers.

Easier updates

  • New migration utilities: A new migration tool and an assessment tool for better HP ServiceCenter migration planning result in faster migrations and reduced risk.
  • Upgrade enhancements: A new streamlined, utility-driven upgrade is now possible, reducing the number of manual steps, thereby minimizing errors while speeding up the upgrade process.

A "What’s New” webinar, demonstrating the new features of HP Service Manager 9.30, is being scheduled for July (exact dates are pending). Watch for an invitation soon.

New "Floating User” Service Manager Enterprise Suite Available June 1!

As of June 1, 2011, a new "floating user” (i.e., concurrent user) version of HP Service Manager (SM) Enterprise Suite (TE025AA) is available on the HP corporate price list (CPL). This product complements the existing "named user” version (TB721AA). Simple to order, this bundled software product reflects a significant discount over its individual components. One "floating user” LTU consists of:

  • 1 SM Server
  • 1 "floating user” LTU of
    • SM Foundation Module
    • SM Help Desk Module
    • SM Service Level Management Module
    • SM Request Management Module
    • Universal CMDB
    • IT Change Management Suite (SM Change and Release Control)
  • 2000 End-user Self Service (ESS) licenses for SM Service Catalog
  • 1 user LTU of:
    • Connect-It LDAP
    • Connect-It E-mail
    • Connect-It Database

It can be purchased along with the "named user” SM Enterprise Suite to round out your named and floating user requirements. However, this product cannot be used to migrate your existing HP Service Desk, HP ServiceCenter, or HP Service Manager licenses to this model – the SM Enterprise Suite offering is for adding new users or if you are a new SM customer.

The SM Starter Suite (T9496AA) is still available on the HP CPL and is ideal for smaller environments with simpler functionality requirements.

For more information contact your HP sales representative or authorized HP reseller.

New Gartner Videos On IT Service Management

HP Software ITSM Product Marketing would like to share with you three new videos from David Coyle at Gartner, covering the topics of IT Service Management in the cloud, service desk consolidation, and self-service. These run approximately six to eight minutes each. HP picked the topics and HP and Gartner jointly discussed the questions; but the responses are straight from David – topical in nature with respect to what is going on in the industry. Please check these out:

  • ITSM in the cloud: Gartner analyst David Coyle discusses the challenges cloud computing brings to the service desk and best practices toward successful service management in the cloud.
  • Service desk consolidation: Gartner analyst David Coyle discusses what is driving service desk consolidation today, approaches organizations are taking, and key considerations for success.
  • Building self service: Gartner analyst David Coyle discusses why service request management is relevant today, its common components, and considerations for implementing a service catalog.

Introducing HP Network Management Center 9.1

Release 9.1 of HP Network Management Center includes new features and functionality across several products, including:

To see the HP Automated Network Management (ANM) solution in action, please watch the ANM 9.10 video demo.This demo will walk you through a compelling use case to demonstrate the power, efficiency, and automated capabilities of HP Automated Network Management 9.1.

Major release features include:

  • Multi-tenancy and Security Group support
  • Increased data retention and reporting up to 400 days
  • Increased scalability
  • An efficient new user interface
  • Time-based intelligent thresholding
  • Expanded performance metrics

HP Network Automation now has a single point of configuration and bidirectional topology synchronization with HP Network Node Manager i. Also introduced with the new release is HP Unified Communications and Collaboration Management, a complete solution for monitoring complex unified communications and collaboration environments.

Visit the HP Network Management Center blog often to find the latest release information, including product videos, use-case demos, and partner and customer testimonials.

To learn more about the HP Network Management Center, go to www.hp.com/go/nmc.

voke Solution Snapshot Report, HP – Application Lifecycle Management (ALM) 11

Read the new voke Solution Snapshot Report, "HP – Application Lifecycle Management (ALM) 11.” voke outlines HP’s approach to application lifecycle management, how HP ALM 11 will challenge enterprise IT organizations to deliver value to the line of business, and how executives of organizations of all sizes will benefit from adopting an ALM solution to some degree and fostering its maturity over time. Learn more about why voke indicates that HP ALM 11 "is a category-defining product for its simplicity in design, yet a full-powered and heterogeneous application lifecycle solution that enables organizations to deliver on a brand promise through software.”

Best Practices for Migrating from HP Quality Center to HP Application Lifecycle Management: White paper

The benefits of moving from legacy HP Quality Center to HP ALM are great and outweigh the costs and risks of staying with older platforms. Read this white paper to get an understanding of the benefits of and processes involved in the migration. You’ll learn about upgrade options and considerations as well as benefit from the experience of HP Professional Services in planning your upgrade.


Delta Takes Off With HP Quality Software: Case Study

Read how Delta implemented HP software to enable automated testing and more timely, useful insights into defect, security and performance issues. Results included: test times reduced by 52%, full regression of the web site reduced from 5 days to 1.5 hours, and testers who can now devote 90% of their time looking at new code, versus rechecking old code.

Read the full story here.


HP Quality Center Online Business Value Calculator

Register now to help quantify the potential value of deploying HP Quality Center software using HP’s business value calculator. This calculator's analysis uses a combination of default industry metrics as well as research from leading IT consultants like IDC and Alinean, Inc. in addition to data from HP research and customer experiences.

This assessment gives you an idea of how HP solutions for manual testing, test management and requirements management can benefit your organization.


HP ALM 11.0 Migration Customer Perspectives: Webinar Replay

With the recent announcement of HP ALM 11.0, many customers are wondering how to tackle this next upgrade. You may have already heard HP product experts provide their insights into the benefits of the upgrade, but now is your chance to hear what some customers are actually experiencing during the upgrade process.

In this roundtable discussion, you will hear NetApp, Nationwide and TD Ameritrade talk about:

  • Why they upgraded from HP Quality Center to the new HP ALM 11 solution
  • How they planned for the migration and what issues they ran across
  • What results and benefits they hope to see

View now.


Seagate’s Migration from HP LoadRunner to Performance Center: Webcast Replay

Catch the replay of the video webcast featuring Steve Katz, Sr. Mgr, Performance Test and Monitoring for Seagate, and Priya Kothari, Sr. HP Product Marketing Manager. They discussed Seagate’s migration from HP LoadRunner to Performance Center, and how it helped Seagate offer better services to their customers, improve testing processes, and provide superior integration with other COE tools. The discussion included:

  • What motivated them to move from HP LoadRunner to Performance Center
  • How they improved capabilities such as more resources for testing, process visibility, managed projects and test assets
  • How Performance Center has provided a return on their investment
  • How they integrated Performance Center with BAC through sharing of service-level agreement response times and scripts
  • Seagate’s plans for upgrading to Performance Center 11.0

Seagate and HP Assure Cloud Services: Video

The best way to prepare for cloud service adoption is to learn from those who’ve done it. Hear about the unexpected surprises and experience of cloud services adoption in this short video of Seagate IT Manager Steve Katz and Paul Muller, HP Software VP.

Five Steps to Successful Integrated Cloud Management

We invite you to read this new IDC white paper sponsored by HP, Five Steps to Successful Integrated Cloud Management. Based on the experiences of early cloud adopters, IDC Research Vice President Mary Johnston Turner identifies five steps for successful integrated cloud management. These strategies help IT organizations dramatically improve application provisioning time and costs, accelerate development, and improve business agility. This practical guide will direct you on the opportunities for rapid payback—typically 12-24 months. Read now

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