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News from HP Software - November 2011

Posted By Susan Russel, Wednesday, November 02, 2011

Take change management to the next level

Enroll now to see the newest capabilities in HP Service Manager 9.30

We'll review foundational concepts that can help you improve your change management processes. We'll show you new change capabilities in HP Service Manager 9.30 that will extend these capabilities and simplify and accelerate the implementation and adoption.

You'll hear how new capabilities enhance HP solutions for change and configuration management and have helped companies achieve:

  • 40% increase in number of changes processed
  • 50% reduction in monthly emergency change rate
  • 85% decrease in time to produce audit evidence

 

 HP Software Support achieves highest industry support operations standards

September 30, 2011: The HP Software Support organization achieved TSIA Rated Outstanding Assisted Support North America certification, from the Technology Services Industry Association (TSIA). Rated Outstanding is TSIA's industry certification that recognizes outstanding service operations across a specific mode of support - in our case phone support for North American customers.

We strive to provide the best possible support for all of our customers, whether on the phone or via the web. To complement HP Software's Support online Community, HP Software Solutions Community, we recently launched a new resource center for IT Executives to help you assess how well your IT team is performing. Learn more in our Discover Performance online resource center, or sign up for our newsletter to receive access to strategies for IT executives featuring innovation and cloud computing, IT Performance and KPIs, and executive scorecards.

 

Inside Services

Read the Latest News From Inside Services! Welcome to the 7th edition of Inside Services- our quarterly customer newsletter!

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