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News from HP Software - January 2012

Posted By Susan Russel, Thursday, January 12, 2012

New Support Blog live now! Come blog with our VP of HP Software Support, Aileen Allkins

HP Software Support has a new mantra; ‘Exceed Expectations'. The person responsible for making sure HP Software Support lives up to that goal is VP of HP Software Support, Aileen Allkins. With a mission to make support service levels a competitive differentiator for HP, she is raising the bar on internal processes, technology upgrades and external communications. Keep up with the progress of her team, the latest innovations that are rolling out and get her views on the state of the art in software support as well as adding your thoughts and comments to her blog Exceeding Expectations. Please get involved and add your thoughts to this brand new initiative. ‘We are listening', like never before.


Backstage at Discover Vienna brings highlights of event to you

What happens when an Aussie, a Belgian and a White Rabbit go to HP Discover Vienna? You get one of thebest ways to stay on top of all the news coming out of HP Discover Vienna 2011, that's what. View the daily wrap-up videos with HP Software bloggers (and industry veterans) Paul Muller, (the Aussie), Christian Verstraete (the Belgian) and Rafal Los(aka The White Rabbit) as they talk about software, the cloud, security and more. Also see more videos showing various exhibits, demos and 1:1 videos direct from the show floor. Hear what customers, partners, and analysts at the show think about what they learned and saw.

If you were not among the lucky 7000 people who attended Discover Vienna, but you would like to learn about the best of the more than 500 content-rich sessions, 45 hands-on labs, and 100 HP Experts in Meet-the-Expert sessions, then Backstage at Discover Vienna is just the ticket for you. It's your chance to peek behind the curtain at HP DISCOVER VIENNA.


HP Service Manager Entitlement Forum is Live!

HP Software has heard your requests to offer support via community forums and are piloting this activity on the Service Manager product. This forum (Service Manager Entitlement Forum Pilot) will only be accessible to those customers who have a valid support contract. This is an additional service for those customers who have a valid support contract on Service Manager.

Our expert team of HP Service Manager Engineers will be actively monitoring these forums to answer your questions. We encourage you to try out this method of support rather than placing a telephone call or logging an online ticket. We do realize that there will be cases where you need to open a support call, where we need to do more research, but we are hoping that you will use this forum to get any information or help on Service Manager topics.

Link to more info


Address the End-to-End Challenges of Mobile Application Delivery with HP Software

January 17, 2012

View Library of webinars and register now.

Are you aware of the challenges and do you have a plan to manage the challenges as your applications move to mobile platforms? Join HP Software experts as we discuss these challenges and how you can effectively manage them.


Automate your Mobile Application Testing and Stay Ahead of the Mobile Wave with Perfecto Mobile

January 17, 2012 (8:00 AM PST)

Register now.

Have you realized why automated functional testing is absolutely needed for mobile applications. Join this session to learn how to leverage existing ALM tools to test mobile applications.


The State of Backup and Recovery: How does your organization compare?

January 17, 2012 (9 AM PST)

View Library of upcoming webinars and register now.

Many organizations struggle with backup and recovery. To better understand these challenges and the steps organizations are taking to address them, HP commissioned Aberdeen Group to survey 180 senior IT executives at major US corporations and government agencies. The challenges organizations are facing, the technologies they implement to protect data and the future plans that are in place for improving this process gives insight to the state and direction of organizations with different needs. During this session, attendees will learn:

· Protection strategies commonly implemented based on cost of downtime

· Advanced data protection strategies that are most commonly used

· When a tiered recovery solution is most commonly implemented

· The top strategic actions organizations are planning to implement to address backup and recovery needs


How to Transform ‘Data' into Business ‘Information' – featuring United Airlines

January 19, 2012 (9 AM PST)

View Library of upcoming webinars and register now.

Join Silvia Prickel, Managing Director Performance Management, United Airlines, as she shares the secrets of creating the world's largest airline by using HP's Executive Scorecard to successfully govern a portfolio of more than 600 IT projects.

  • Focus: A comprehensive integration dashboard
  • Strategy: Bottom-up approach
  • Result: Harmonize cultural diversity, standardize terminology, consolidate data sources and align against one standard set of performance metrics


Can the Modern Enterprise also be More Agile? (ALM 11)

January 24, 2012 (6 AM and 10 AM PST)

View Library of upcoming webinars and register now.

Distributed teams, policy requirements and brittle legacy processes all threaten to make Agile a "name-only” initiative in large enterprises. Join this web event to understand how HP has helped customers identify and break down these challenges, showing that size and speed can coexist:

  • Learn about common pitfalls that development teams encounter as they adopt Agile, and how to avoid and overcome them.
  • Gain insights into what impacts Agile has on the complete application lifecycle
  • Discover how Agile can expand from a developer-led project initiative to a catalyst that transforms companies by fueling business agility.


Take the Guesswork out of Mobile Performance Testing with Shunra

January 24, 2012 (8:00 AM PST)

Register now.

Mobile applications can have enormous variation in performance, which can have astounding impacts on your production systems. Join this session to learn about how to leverage Shunra and HP to fully test the performance of your mobile applications in all network conditions.


The Power of Predictive Analytics – featuring Forrester Research

January 26, 2012 (6 AM and 10 AM PST)

View the Library of upcoming webinars and register now.

Cloud. Virtualization. Mobile. Each new enterprise initiative brings its own set of complexities and monitoring requirements. It's time to simplify IT operations by converting real-time data into actionable intelligence.

The power of predictive analytics:
Imagine anticipating IT issues and remediating operational problems before the business is impacted. That's the power of predictive analytics.

Join HP Software, featuring Glenn O'Donnell from Forrester Research Inc., for new insight on:

  • Evolution of IT Operations
  • The role of analytics in the future state
  • Achieving real-time advanced analytics in a dynamic world

Learn how to bring predictive control to real-time service delivery with HP Business Service Management to always perform better.


Expert Panel Discussion – Going Mobile featuring executives from HP, Perfecto and Shunra

January 31, 2012 (8:00 AM PST)

View the Library of upcoming webinars and register now.

An expert perspectiveabout mobile application challenges and solutions. Join HP Applications and Security leaders, along with HP Partners Perfecto Mobile and Shunra, who will focus on your questions about going mobile.


Edge-to-Enterprise De-duplication

January 31, 2012 (9 AM PST)

View the Library of upcoming webinars and register now.

Storage needs continue to expand, – but budgets don't. As a result optimizing storage capacity continues to be a top priority for virtually every organization. Deduplication has swept in to save the day, but it's not a one-size-fits-all solution. For small and remote offices, deploying deduplication can mean additional complexity as IT staff may be stretched thin in small or remote offices. Choosing the right method for your organization requires analyzing your individual requirements and situation.

Join us for a discussion on how to choose the right deduplication method for your requirements, and how HP StoreOnce deduplication can provide you with cost-effective storage optimization and simplified, centrally managed backup and restore options today.

Tags:  HP Software Support 

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