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News from HP Software - April 2012

Posted By Susan Russel, Thursday, March 29, 2012

New HP Software Customer Support Forums Launched!

During March, customers with a valid NNM or PPM support contract joined HP's Service Manager customers and were given access to the new ‘Support Customer Forums' located in the HP Software Solutions Community. Service Manager customers had the opportunity to help HP test this format during a pilot over the past 6 months and have been very pleased with engineer engagement in this new forum. This year, HPSW will roll out this format to other products. This forum format will provide customers who have a valid support contract the opportunity to use a secure environment to discuss technical issues, best practices and "how to" type questions with other customers and with GSD Support Engineers. Their expert team of HP engineers will be actively monitoring these forums to answer questions. HP encourages their customers to try this method of getting help with product technical issues rather than placing a telephone call or logging an online support ticket. For issues accessing these forums please send an email to swcommunity@hp.com. HP looks forward to growing this forum community!

In order to access the new ‘Support Customer Forums' customers need to have contract details uploaded onto their HP Passport account. To do this, access Software Support Online, log in with HP Passport account details. Select >> Edit your profile, select >> Edit system handle/(SAIDs), input contract identifier (SAID), select Add, contract details have now been updated and access will be given to the new ‘Support Customer Forums' located in the HP Software Solutions Community.


HP Software Support organization has now achieved TSIA Rated Outstanding Assisted Support in Three Regions

The HP Software Support organization has achieved TSIA Rated Outstanding Assisted Support North America, EMEA (Europe, Middle East, and Africa) and APJ (Asia Pacific, Japan) certifications from the Technology Services Industry Association (TSIA). Rated Outstanding is TSIA's industry certification that recognizes outstanding service operations across a specific mode of support - in our case assisted support in all three of our Software Support regions. The HP Software Support organization is also qualified as a Certified Support Staff Excellence Center in Costa Rica.


Check out the latest blog articles from HP's Chief Security Evangelist, Rafal Los

Metrics, KPIs and making business sense of Information Security

Do the bad guys make the best good guys? (Doing business with hackers)

Offensive Threat Modeling for Attackers - the 'determined' attacker

Check out the latest article from the "Grounded in the Cloud” blog

Visit the next-generation HP POD Data Centers at a road show event near you


Read the latest article from Paul Muller, VP of Strategic Marketing, HP Software

Compliance and cost concerns fuel an IT consumerization backlash.

In this, the first of a two-part series, Paul reflects on the hype surrounding the consumerization of IT and why he believes that the enterprise is taking on more than just freedom to choose laptops and smart phones.  


HP Software Web Events

In an effort to improve the overall quality of your Web Events experience, we will be enhancing our program over the next few months by making the following organizational and content changes:

  • Introducing two Web Event "tracks”, IT Leaders and IT Professionals, for our more business- and technically-focused participants
  • Identify our Web Events topics as pertaining to either the Applications- or Operations-centric audiences
  • Organizing our Web Events into "Series” of theme-based, multi-part events to more thoroughly address related topics

For example, our Web Event Track for IT Leaders who are focused on Applications includes a five-event Series, "Accelerating Innovation Through Application Lifecycle Management”, while the Track for IT Professionals includes the four-event Series, "Perform Better in a Hybrid Cloud World”.

The Track for IT Leaders who are focused on Operations includes a four-event Series, "Accelerating Innovation Through Data Center Transformation”, while the Track for IT Professionals includes a four-event Series, "Automating Your Hybrid Cloud World”.

  • Publishing a rolling six-month calendar, making it easier to plan your team's participation in our Web Events
  • Integrating with and utilizing the HP Software Community ( www.hp.com/go/swcommunity ), providing members with the opportunity to:
    1.  Proactively ask questions that will be answered during our Live, Interactive Web Events
    2. Posting answers to the questions that were asked before and during the Web Events
    3. Suggest topics to be presented in future Web Events
    4. Nominate their company to be featured in Web Events


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