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News from HP Software - May 2012

Posted By Susan Russel, Monday, April 30, 2012

HP Software web events schedule

Please visit www.hp.com/go/it to register for any of our upcoming HP Software web events.

New HPSW Support Customer Forums live!

HPSW Support has launched new Support Customer Forums! These new forums are now live for Service Manager, Network Node Manager, Project and Portfolio Management, Functional Testing/QTP, and Quality Center and are located in the HP Software Solutions Community. The goal is to provide customers who have a valid support contract, the opportunity to use a secure environment to discuss technical issues, best practices and "how to" type questions with other customers and with GSD Support Engineers. Meet the experts recordings will be posted by engineers on a wide variety of product topics. HP’s expert engineers will be actively monitoring these forums to answer questions. Customers are encouraged to try this method of getting help with product technical issues rather than placing a telephone call or logging an online support ticket. For issues accessing these forums please send an email to swcommunity@hp.com. Log in today and help build this forum community!

In order to access the new ‘Support Customer Forums’ customers need to have contract details uploaded onto their HP Passport account. To do this access Software Support Online, log in with HP Passport account details. Select >> Edit your profile, select >> Edit system handle/(SAIDs), input contract identifier (SAID), select Add, contract details have now been updated and access will be given to the new ‘Support Customer Forums’ located in the HP Software Solutions Community.

Major insurance company case study - HP Diagnostics and HP Software Premier Support

A major U.S. insurance company implemented HP Diagnostics software first within its performance testing environment, and later within its production environment, to drive visibility into events and enable improved analysis and diagnostics. The software, which is backed by HP Software Premier Support, has allowed the insurer to avert major production system outages that would have otherwise impacted its customers and agents, including one issue that a SWAT team was previously unable to resolve after three weeks of trying. Because the HP Diagnostics probe data is stored in a single, centralized repository, it enables not only visibility but transparency, helping prevent "blame games” about events. And because the insurer has deployed HP Diagnostics in both its test and production environments, it can better understand differences between production builds and performance testing builds that affect application performance. Read more.

Monitoring your servers, storage, databases? But not your applications? Shouldn’t you be?

Yes, all too often, IT departments focus solely on monitoring infrastructure like servers, network devices, and web app servers. But isn’t it equally important to be monitoring your mission-critical applications also? HP would like to help. We can kickstart that oh-so-important activity – with our "APM 360” bundle. APM stands for Application Performance Management and this bundle combines multiple parts of HP’s APM software suite to enable easier ordering, while at the same time allowing you to quickly and easily start monitoring your applications.

One last note! There is currently a promo on this bundle, making this more of a low cost, high value monitoring solution for you. Talk with your HP sales rep/channel partner to see if this might be a fit for you. But hurry, the promo ends September 15, 2012!

Click on the following links to learn more about the four APM products in this bundle: Business Process Monitor (BPM), Real User Monitor (RUM), Diagnostics, and Service Level Manager (SLM). If you have further questions about HP’s APM monitoring products, feel free to contact me at sonja.hickey@hp.com.

You’ve created a great app and thoroughly tested it. Are you REALLY going to throw it over the fence and "hope” for the best?

You’ve developed a rock-solid application. You’ve "kicked the tires” from a Q&A standpoint. Now your application is in production. When you hand off that application to the Ops team, do you know if they are monitoring it? Or does something go wrong and everybody goes into "reactive” mode, meeting in "war rooms” for hours on end to diagnose the problem?

Heck, maybe the "real” problem is associated with the infrastructure supporting the application, yet the finger gets pointed at you?

Stop the madness! Leverage HP’s "APM 360” bundle, which enables your Ops team to quickly and easily start monitoring those mission-critical applications. The bundle combines four HP APM products - Business Process Monitor (BPM), Real User Monitor (RUM), Diagnostics, and Service Level Manager (SLM) – giving Ops insight into every transaction as well as the ability to resolve issues quickly and report application performance based on end-user experience and business metrics. And because HP’s APM products integrate with pre-production, there is a common tool set between development and operations, helping reduce costs.

One last note! There is currently a promo on this bundle, making this more of a low cost, high value monitoring solution for your Ops team. Have them talk with your HP sales rep/channel partner to see if this might be a fit for them. But hurry, the promo ends September 15, 2012!

The Value of "Security Conferences"

Something to think about ... had an interesting topic come up at the OWASP AppSec APAC here in Sydney this last week about the value of security conferences. Now, I enjoy the talks, the comradery, and the community around security conferences as much as the next guy but I'm starting to believe that maybe we're doing it wrong. Read more.

IT training can make the difference between a software system that delivers and one that disappoints

As a progressive CIO, you’re always looking for new ways to give your company the competitive edge to thrive. Technology can play a key role in realizing that goal. But once you’ve convinced your organization to invest in an new IT system, the pressure is on to make sure the deployment is a success. Read more.

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