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See how the new Service Anywhere simplifies ITSM workflows

Posted By Phil Nguyen, HP Software Community Director, Friday, November 23, 2012

Making configuration changes to your IT Service Management (ITSM) solution has typically required someone with a programmer’s knowledge of JavaScript.

With the release of Service Anywhere—new SaaS version of HP ITSM—HP is introducing a way for administrators to use a graphic UI, making it easy to change data fields, forms and rule sets.

The improvements are most evident in how you can design and adjust workflows. Many enterprises’ IT service teams experience high rates turnover, which makes it important to clearly establish consistent processes for every ticket, from creation to closure. Service Anywhere uses workflow diagrams to easy-to-follow graphical representations of how each phase transitions to the other phases.

Find out more inside the HP Software IT Experts Community with our new visual guide, Codeless configuration: How HP Service Anywhere simplifies ITSM, which includes screen images and detailed explanations of how IT service teams can work with the tool.

And if you want to explore Service Anywhere for yourself, you can get access to the Share Trial versionto try out the administrative functions.

Tags:  IT Service Management 

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