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When a service is the only solution

Posted By Greg Copley, Thursday, February 28, 2013

The technology industry is notorious for cooking up jargon. From the trendy - SaaS, PaaS, and Iaas, to the unfathomable with 3G, 4G and 5G, to the unpronounceable (phablets). HP’s Software Support teams have to absorb a growing ‘alphabet soup’ of acronyms and technical jargon to help our customers get full value from the broadest portfolio of IT Management software in the market - the HP Software portfolio. Our teams need to know every acronym in the ITIL (Information Technology Infrastructure Library) yet also to speak Plain English, or for that matter Chinese, Portuguese or German. Our engineers need to be bilingual in techy and business.

Read more: http://h30499.www3.hp.com/t5/HP-Software-Support-Blog-Exceed/When-a-service-is-the-only-solution/ba-p/5944337

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