This is another milestone in the evolution of HP’s on-premise ITSM solution: HP Service Manager 9.34 has been released on July 16. It further simplifies your ITSM solution:
- A refreshed user interface increases IT service desk agent speed and productivity.
- A new native calendar improves planning and reduces risk for key process tasks.
- ITSM Deployment Manager accelerates the deployment of a complete ITSM solution, including Service Manager, Release Control, Asset Manager, Universal CMDB and Universal Discovery. This has already been available since June as a content pack.
- A case exchange framework integrates external service desks and handles incidents end to end transparently across multiple service desks and suppliers.
Above all is the innovative new HP Service Manager Smart Analytics module, embedding HP IDOL. Through Big Data analytics with unstructured data, it simplifies ticketing and problem isolation. A user only needs to provide a few simple text lines or just attach an image, and HP Service Manager Smart Analytics does the rest by automatically categorizing and assigning the ticket. Big Data analytics also looks for patterns and themes in huge quantities of unstructured incident data to identify “hot topics” to speed up problem isolation. It is available as a public beta version and will be available as a separately licensed module soon.
With HP Service Manager 9.34 you further increase your service quality, improve staff and end user efficiency and reduce risk.
For more information, refer to hp.com/go/itsm and hp.com/go/itsmblog.