The upcoming release of HP’s on-premise Big Data service desk, HP Service Manager 9.40, is changing the ITSM game. If you have not seen it at HP Discover in Barcelona, here are a few reasons to see it:
- A redesigned UI with new navigation, layout options and more provides an entirely transformed user experience.
- New reporting for all processes: more than 100 out of the box reports as well as your own ones with the new intuitive user interface, including role based dashboards and flexible report distribution formats like HTML, PDF and Microsoft® Excel.
- A simplified request management process and codeless configuration for all processes with Process Designer enables fast deployment and provides superior agility.
- A flexible and easy to use survey module, improved incident, problem, change and service level management moves your key ITIL processes to the next level.
By embedding HP HAVEn technology, HP Service Manager Smart Analytics, which has been introduced with SM 9.34, radically simplifies the way users interact with the service desk, automates and speeds up the support process and enables proactive as opposed to reactive management. HP Service Manager 9.40 Smart Analytics goes beyond incident and problem management - now you can build your own use cases by using data from any Service Manager module to identify trends and drive action.
For more information, refer to www.hp.com/go/servicemanagementsoftware and www.hp.com/go/itsmblog.