Based on HP Haven technology, HP Service Manager Smart Analytics leverages Big Data for the service desk, automating key IT processes and tasks:
- It helps automating time consuming and error-prone tasks such as categorization and assignment of requests and tickets.
- It enables IT users to interact with the service desk in a very simple way, for example via natural language text or by sending screenshots.
- It provides problem managers with a clustered view of the recurring themes hidden in the huge quantities of unstructured data like incidents.
As a result, IT organizations can increase customer satisfaction, lower ticket and request resolution times, and take a leap towards proactive problem management.
HP Service Manager Smart Analytics is a separately licensed add-on module for HP Service Manager 9.34 and 9.40. It offers the choice between concurrent and named user licenses.
And, it is very simple to try out HP Service Smart Analytics and learn about its capabilities and benefits. You can try it in a shared sandbox or in your own environment using your data. The latter requires an evaluation license key.
For more information about the HP Service Manager Smart Analytics trial, details on how to access the sandbox or how to get an evaluation license key for your Service Manager installation, contact your local HP Sales Representative or HP Partner.
For more information about HP Service Manager and Smart Analytics visit www.hp.com/go/servicemanagementsoftware.