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9/2/2015
Coors Field for DevOps Workshop – Colorado

9/11/2015
Vivit UK Event in London: Migrating to Lean FT – Know your Switching cost, challenges and options

9/15/2015
What’s New for HP Service Anywhere & Service Manager

9/15/2015
DevOps by Design: Kansas City

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Subscribe to the IT Experts Newsletter.

Posted By Raquel Winkler, Monday, August 24, 2015

Subscribe to the IT Experts Newsletter. Developed specifically for software practitioners, this monthly newsletter offers the best of the IT Experts technical network including links to blogs, videos, events, software trials and other technical resources. For top articles and highlights from the HP Software IT Experts Community, sign up for our monthly newsletter here.

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September 2015 Online Expert Days Schedule is now posted. Read more

Posted By Raquel Winkler, Monday, August 24, 2015

The HP Online Expert Day is an event when HP product, R&D, Support team members and other employees join our online forums to answer customers’ toughest technical questions on specific software products. Online Expert Days give customers a chance to talk directly with the HP Experts!

 Click HERE to learn more!

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HP Service Anywhere September Release is now available!

Posted By Chuck Darst, Monday, August 24, 2015

The most recent version of the HP Service Anywhere SaaS service desk is available as of August 30. This release adds a new module for Application Performance Management (APM) on the single platform. It includes significant capabilities for shared service environments including data separation within tenants. This allows a single instance of Service Anywhere to further support central IT and individual departments or Lines of Business (LoBs). September also includes extended capabilities for catalog configuration and request fulfillment enabling smart shopping and automation. Service measurement has also been considerably enhanced to support ITSM process delivery across organizations and vendors.

This release is the latest continuous delivery of HP Service Anywhere providing important value to customers seamlessly with zero downtime. These new capabilities are reflective of our “fit for purpose” design approach to provide maximum value out of the box with individual roles in mind – reducing the amount of customization and configuration required to deploy and maintain. And the September release, continues to expand the creative use of big data insight to improve service quality and staff efficiency.

More information can be found on the HP service desk web site and HP ITSM Blog. Additionally, please join a Vivit webinar on September 15 will provide an overview of the new release along with updates for Service Manager. You can also register for a 30 day free trial on the HP service desk page.

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New releases of HP Service Manager, Smart Analytics and ITSM Deployment Manager

Posted By Michael Pott, Monday, August 24, 2015

HP Service Manager 9.41, the latest version of HP’s on-premise Big Data service desk, has been released. Service Manager 9.41 and Smart Analytics increase service desk agent efficiency further, simplify process management and drive continual service improvement. New features include:

Service Manager

  • Calculation operators and duration reporting for custom KPIs help measure your service desk’s efficiency and identify bottleneck
  • Multiple upgrade paths for easy adoption and implementation of process designer
  • New features, best practices and KPIs for service level management (SLM)

  • New embedded collaboration (chat), which also integrates with Lync, allows IT agents to chat in context and to resolve incidents and problems faster

  • Service Manager Smart Analytics (requires a separate license)

  • Natural language and context-aware search within and outside of Service Manager based on HP IDOL to quickly find solutions and fix problems

  • Hot Topic analytics for all Service Manager modules

  • Improved incident, interaction and problem correlation, for example to identify latest similar incidents to create a change or knowledge article

Service Manager 9.41 also integrates HP CMS Automated Service Modelling, introduces the survey feature for service request catalog and simplifies interaction handling.

The latest release of HP ITSM Deployment Manager v3 now also allows to manage your existing Service Manager installations. It reduces installation complexity, helps to create and deploy HP ITSM Appliances quickly, hides patch dependencies, and it installs and configures Smart Analytics.

For more information about Service Manager 9.41 visit hp.com/go/servicedesk.

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How do you make IT more responsive?

Posted By Caroline Oest, Monday, August 24, 2015

In the latest edition of the Discover Performance eZine HP’s Kan Tang, chief technologist at HP Software Professional Services, talks about what it takes to embrace DevOps, build trust, and incorporate agility into the organization’s cultural fabric.

For complete articles and more news like this, visit www.hp.com/godiscoverperformance and sign up here to receive strategic IT insights delivered straight to your inbox, six times a year.

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The Art of the Hack – Keeping Your Enemies Closer

Posted By Arianna Barranti, Wednesday, July 22, 2015
Click here to learn more about it!

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Jumpstart your career with HP ATP - Network Node Manager i v10

Posted By Anne Marie DeLaFiganiere, Wednesday, July 22, 2015

Jumpstart your career as a network administrator or system engineer. The HP ATP – Network Node Manager i v10 certification validates that you can identify and describe how to deploy and use HP Network Node Manager i (NNMi) v10. It also verifies that you can work with other NOC personnel who configure, administer, and operate HP NNMi v10.

Start now

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Enhance your career with HP ASE - Unified Functional Testing v12

Posted By Anne Marie DeLaFiganiere, Wednesday, July 22, 2015

Enhance your career prospects as a tester, automation engineer, or service specialist, with HP ASE - Unified Functional Testing (UFT) v12 certification. HP UFT is an automated solution that drives testing efficiency across all aspects of test automation.

Learn now

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Improve your skills with HP ASE - LoadRunner v12

Posted By Anne Marie DeLaFiganiere, Wednesday, July 22, 2015
Improve your skills as a load-testing engineer. The HP ASE - LoadRunner v12 certification demonstrates that you can automate performance validation and scalability tests with HP LoadRunner. HP LoadRunner is a single-load testing tool for mobile, Web, and legacy applications, to help you identify and fix issues before go-live.
Learn more

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Modern apps require CIOs to build a camp fire

Posted By Jane Gibson, Wednesday, July 22, 2015

DevOps is a new approach to innovation and roll out that relies on true collaboration between development and operation teams. The organisations that get DevOps right create environments that foster continuous integration and testing, continuous delivery and deployment, and continuous operations and assessment.

 The need for heat

The upsurge in the availability of cloud-based solutions and mobile apps is making for a very competitive market landscape. Timely development, deployment and updating of software has never been more important to winning customer approval and loyalty. The more connected people become, the more empowered they are to seek out information, the greater their choice – and the greater your competition. Your response must be fast, consistent and helpful.

Click here to read more!

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