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What the sharing economy will do to IT

Posted By Michelle Pivonka, Thursday, November 20, 2014

The December edition of HP Discover Performance explores how the sharing economy is set to transform IT. Read more in the latest edition and find out if consumer adoption of highly personal platforms will change expectations for every company's digital interface.

For complete articles and more news like this, click here!

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The new HP Service Manager will be available soon!

Posted By Michael Pott, Tuesday, November 18, 2014

The upcoming release of HP’s on-premise Big Data service desk, HP Service Manager 9.40, is changing the ITSM game. If you have not seen it at HP Discover in Barcelona, here are a few reasons to see it:

  • A redesigned UI with new navigation, layout options and more provides an entirely transformed user experience.

  • New reporting for all processes: more than 100 out of the box reports as well as your own ones with the new intuitive user interface, including role based dashboards and flexible report distribution formats like HTML, PDF and Microsoft® Excel.

  • A simplified request management process and codeless configuration for all processes with Process Designer enables fast deployment and provides superior agility.

  • A flexible and easy to use survey module, improved incident, problem, change and service level management moves your key ITIL processes to the next level.

By embedding HP HAVEn technology, HP Service Manager Smart Analytics, which has been introduced with SM 9.34, radically simplifies the way users interact with the service desk, automates and speeds up the support process and enables proactive as opposed to reactive management. HP Service Manager 9.40 Smart Analytics goes beyond incident and problem management - now you can build your own use cases by using data from any Service Manager module to identify trends and drive action.

For more information, refer to www.hp.com/go/servicemanagementsoftware and www.hp.com/go/itsmblog.

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Blog: The new buzz word is 'cloud'. Everybody is talking about the cloud!

Posted By Collin Chau, Tuesday, November 18, 2014
Click here to view the blog post!

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Blog: HP CSA certified for Red Hat Enterprise Linux OpenStack!

Posted By Collin Chau, Tuesday, November 18, 2014
Click here to view the blog post!

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Blog: Improve your hybrid cloud management abilities with HP vPV

Posted By Collin Chau, Tuesday, November 18, 2014
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NNMi Value Leader in the 2014 Enterprise Network Availability Monitoring Systems Radar Report

Posted By Michael Procopio, Tuesday, November 18, 2014

 

The view into network health and availability is only accomplished through network monitoring and management. This is why Enterprise Management Associates recently released their second edition of the Enterprise Network Availability Management Systems Radar Report to inform customers of considerations they should make when making an investment in one of the most critical IT tools.  Read more on our blog or you can read the profile of Network Node Manager i here.

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HP Propel proving to be the backbone enabler for the IT Service Broker – See the new release!

Posted By Vesna Soraic, Wednesday, November 05, 2014
Updated: Wednesday, November 05, 2014

 


Since HP Propel’s release last year the quest to become a true Service Broker has only heated up. IT   professionals are taking action. They’re rolling out initiatives to manage the increased pressures of social,mobile, analytics, and cloud in their organizations and their environments.HP customers around the world are transforming their IT services with HP Propel to deliver a one-stop-shop, single user experience, and quick onboarding of multiple service providers through easy integrations. 

HP Propel provides an easy onramp to become a true a service broker with a single portal and catalog and open service exchange that compliments their existing systems and provides the capabilities needed without disruption to service. 


With high customer interest comes high customer feedback. We’ve responded to that valuable feedback with the launch of Propel v1.0 in July and now v1.01.  The new HP Propel is chalk full of feature requests from customers that enhance capabilities and simplify the onramping process for both hosted and on premise solutions.


 

Click HERE to learn more!

 

The new, enhanced HP Propel includes:

  • Custom widget configurations:  You can add additional widgets or customize current widgets to Propel portal, such as, integrating custom apps that your organization has developed. This can be done easily through the ease of a user interface on the admin interface of Propel.

  • Incident case exchange for HP Service Manager:  If your organizations wants to exchange incidents in an automated way between multiple instances of service manager such as Central IT, line of business and external vendors, now you can.  Propel SM content pack provides complete out of the box capabilities to exchange incidents.

  • Native offerings: Now you can easily add native offerings directly to Propel in a few clicks of the mouse within the admin interface of Propel. This will allow an administrator to add offerings to Propel such as pricing, approvals, etc.

  • Email fulfillment of offerings: You can now enable any offering to fulfill through email. When an end user orders the email specific offering, the offering administrator will receive an email for initiating fulfillment.

  • Support for SM v 9.34 and SM with process designer: Propel now supports SM v9.34, which was released just a few months back. Also, if you have SM deployed with Process designer, Propel will support process designer out of the box.

Learn more about HP Propel: includes the HP Service Portal, the single, aggregated Catalog and Knowledge Management plus the Service Exchange, all mobile-enabled.  Onramp easily with no disruption to your existing then seamlessly add more capabilities as needed. 

 

See the latest 2 min video about the Propel experience

Get the Infographic:  Rethinking IT service delivery

Download the Solution Brief

Want to hear from an expert?  Tune into Donna Scott, VP and Distinguished Analyst at Gartner Research discuss the industry and how to get started in IT Service Brokerage  Gartner Research webcast: IT Service Brokerage – The Intersection of User Experience and Business Technology. 

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How well is your IT portfolio governed?

Posted By Richard Hawes, Wednesday, November 05, 2014
With an increasing focus on aligning IT with the business, the subject of IT governance is
growing in significance in IT organizations worldwide. Many are still struggling to deliver new IT services on time, on-budget and with a
positive return on investment (ROI). Organizational silos are getting in the way of the end-to-end optimization of the IT portfolio.             

 

IT organizations often turn to Project and Portfolio Management (PPM) systems as a key component in governance management. Forty percent of customers recently surveyed said they were using PPM for strategic or investment planning. At HP, we see a PPM system as much more than just a project management tool. A comprehensive PPM system can add governance by providing a unified approach to portfolio planning. PPM manages and controls changes to the portfolio from an original proposal, through the decision to start a project, through the execution of that project to evaluating the result in terms of timeliness, budget achievement and return on investment.

Click HERE to learn more!


Governance in an energy utility



Governance in the energy business is critical – but it wasn’t always a factor for IT. After going through multiple acquisitions, a large energy company was left with a huge application footprint and a lack of traceability of the application portfolio. This led to inefficiencies in governing the application landscape and aligning business initiatives with IT applications at an enterprise level. They employed a combination of 500 people using HP PPM, 2500 applications tracked in HP Application Portfolio Management and standardized cross-portfolio analytics through the HP IT Executive Scorecard.

 

The result was much better control over the application onboarding process, the tracking of application business value as input to the rationalization of applications, and the decommissioning of applications with low business value enabling them to target savings of $50M within two years.

 

In the last Vivit InForum News we told you about HP releasing a new version of HP PPM which, among other things, lays the foundation for leveraging Big Data in your portfolio reporting and decision-making process. You can hear more about that release in this Vivit webinar. Big Data will become a major factor in enabling new levels of analytics and governance over all the portfolios that IT is managing – going beyond the project portfolio and encompassing portfolios of vendors, the application and service portfolios, infrastructure portfolios and more.

 

Plan, Build, Run

There is a flurry of activity in IT today around increased collaboration between the Build and Run teams under the banner of DevOps. At HP we are creating a single planning function on a big data foundation and DevOps philosophy that brings together the desired-versus-present states into a closed loop system. Thanks to the highly integrated nature of HP’s approach to planning under PPM you can bring strategy and execution together for ‘PlanDevOps’.

 

Visit us to find out how HP PPM can deliver a well-governed approach to managing your portfolio.

 

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Blinded by data science? Explore the myths of big data

Posted By Caroline Oest, Tuesday, October 28, 2014

In this episode of Discover Performance Weekly HP Software evangelist and VP of Strategic Marketing, Paul Muller (@xthestreams), discusses the myths and realities behind a data-driven organization and the recent trend of hiring data scientists.

Visit: https://www.youtube.com/watch?v=CZLHxA0kFJk. This video is part of a recent article in Discover Performance called, "Why good data can lead you to bad conclusions" found here.

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Union Pacific CIO trains eye on Internet of Things

Posted By Caroline Oest, Tuesday, October 28, 2014

The latest future-focused issue of Discover Performance highlights the newest technologies: the Internet of Things’ effect on rail travel (and more), Big Data’s impact on farming, and what wearables mean for the enterprise. We hope it helps you thrive.

For complete articles and more news like this, visit www.hp.com/go/discoverperformance and sign up here to receive our newsletter delivered right to the inbox.

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