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Dallas ITSM and QA/Testing User Group Meeting
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10/18/2011
When: 10/18/2011
8:30 AM - 5:00 PM
Where: Homewood Suites by Hilton Irving~DFW North
7800 Dulles Dr
Irving, Texas  75063
United States
Contact: Laura Walker


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Join us for a full or half day of networking and learning! At this event, the morning will focus on quality assurance and testing topics . The afternoon will focus on IT Service Management topics.

Quality/Testing Topics:
8:30-9:45 – Accelerating Manual Testing with HP Sprinter (Karen Spencer, Orasi)
9:45-10:30 – QA/Testing User Show and Tell by American General Life Companies (Gina Longoria, American General Life Companies)
10:30-11:00 – Open forum discussion on Testing Topics
11:00-12:00 - Networking Lunch

ITSM Agenda
11:00-12:00 - Networking Lunch
12:00-1:00 - What’s new in Service Manager 9.30 (Adele Wilcox, HP)
1:00-3:30  - Service Manager Performance Tuning (Eric Krueger, StrataCom)
3:30-5:00 – Round Table discussions on a variety of ITSM topics

Please register right away so we can plan for enough space and lunch. Speakers for the Quality topics are still being determined. We will post specific presentations as soon as possible.

I hope you will be able to join us for an invigorating and insightful day out of the office!






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