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HPSM Roundtable discussion at ITSM Forum Berlin
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HPSM Roundtable discussion at ITSM Forum Berlin

When: 9/27/2011
Where: Kempinski Hotel Bristol
Kurfürstendamm 27, Charlottenburg
Berlin 10719
Contact: Martijn Stuiver

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HP Out-of-the-Box model: a good or a bad starting point?

Location: on-site event in Berlin (no web attendance possible)


Based on a case at the Netherlands Railways we will like to discuss and share with you experiences with the Out of the Box implementation model of HP Service Manager. How did you consolidate different IT departments or service desks into one OOTB deployment? What have you learned during this project? Did you change your processes or the configuration of HP Service Manager? Did you managed to stay close to Out-of-the-Box or not?  What would you like to be improved on the OOTB model?



- Introductions

- Outline case

- Roundtable discussions

- Evaluation and takeaways

A discussions in a smaller focus group; for users and by users.

Hosted by: The Netherlands Railways and the Vivit HP Service Management Special Interest GroupFollow-up: Outcome will be shared with HP Product Management.  
Moderators: Netherlands Railways (NS) - Jan Zonnenberg and John Bom & Vivit HP SM SIG: Martijn Stuiver and Floris Verschoor.

Contact: Martijn Stuiver if you would like more information (


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