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Inaugural Ohio Vivit Service Management Event
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10/6/2011
When: 10/6/2011
8:30 AM - 4:30 PM
Where: Lubrizol
29400 Lakeland Blvd
Wickliffe, Ohio  44092
United States
Contact: Rocky Pisto


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The Ohio Regional Vivit Chapter would like to invite you to the inaugural Ohio Vivit Service Management chapter event. The great folks at Lubrizol will host the event and share some best practices.

October 6, 2011

Lubrizol

29400 Lakeland Blvd
Wickliffe, OH 44092-2298

 

8:30-8:45      Introductions Around the Room, Vivit Business

8:45-9:00      HP IT Performance Suite Puts You in the Driver’s Seat (Carol Hibbard, HP)

Carol will give an overview of how BTO software has evolved into the IT Performance Suite (IT PS):  the industry’s first systematic approach to manage IT overall while providing a scorecard to better demonstrate IT’s effectiveness, efficiency, and value to the business.  

 

9:00-10:00    Lubrizol: HP Service Manager Client Show and Tell

Real work Service Manager! Learn about Lubrizol’s Service Manager and Asset Manager implementations as well as their integration with uCMDB.

 

10:00-11:00 HP Service Manager Performance Tuning (Josh Ochocki, StrataCom)

Get real tips and tricks for improving the performance of your Service Manager system that can be implemented immediately.

 

11:00-12:00 ITSM Reporting Best Practices (David de Swaan Arons , Westbury)

"The HP Service Manager database contains a wealth  of information and yet it can be very challenging to report from it. Gaining insight into your HP Service Manager data and using it to improve your services and communicate with your customers is aspired by many but achieved by few. Join Westbury to learn how you can easily and effectively report from HP Service Manager and satisfy your internal as well as your customer information needs”.

 

12:00-1:30    Networking Lunch

 

1:30-2:30      First Energy Client Show and Tell

This second user "show and tell” will provide details and insight as to how First Energy is using Service Manager in the real world.           

 

2:30-3:30      One Stop Shopping using the Service Catalog (Keith Flournoy, HP)

Join a discussion around using the Service Catalog as the conduit for IT Requests, Proposals, and Changes.

 

3:30-4:30      HP Integrations (Scott Knox, HP)

Hear from the ITSM Product Manager himself on how Service Manager can integrate with other solutions in the HP portfolio.

          4:30        Open Forum Discussions and Closing


We look forward to having your company represented at this meeting of our local chapter of the Vivit user’s community.


If you can not attend in person, but would be interested in hearing the presentation, please register for web event.

Below you will find the links to the virtual version of our October 6th Vivit ITSM user group meeting in Cleveland. Feel free to come and go as you need. We look forward to having you join us as a part of this event!

1.  Please join my meeting, Thursday, October 06, 2011 at 7:30 AM Central Daylight Time.
https://www3.gotomeeting.com/join/499833246

2.  Use your microphone and speakers (VoIP) - a headset is recommended.  Or, call in using your telephone.

Dial +1 (630) 869-1012
Access Code: 499-833-246
Audio PIN: Shown after joining the meeting

Meeting Password: clevelandITSM
Meeting ID: 499-833-246


Laura Walker, StrataCom

Carol Hibbard, HP

Rocky Pisto, PCI







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