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HP Business Service Management Customer Special Interest Group
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When: Tuesday, 18 October 2011
9:00 - 17:00
Where: Cavendish Conference Centre
22 Duchess Mews
London W1G 9DT
United Kingdom
Contact: Craig Binns
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HP Business Service Management Customer Special Interest Group

Cavendish Conference Centre
22 Duchess Mews,



You are warmly invited to join us at the next HP BSM Special Interest Group taking place in London on Tuesday 18th October at which customers and HP specialists will share experiences, best practices and the latest product developments in a combination of plenary and breakout sessions.

The morning sessions will be customer led and will be complemented by an insight into HP's BSM product strategy and roadmap.

This year we welcome Derren Benton from Barclays Bank and Ed Jackson from InTechnology who will share their company backgrounds, the challenges and requirements they currently face and provide an overview of how BSM monitoring is helping to meet those challenges.

The afternoon sessions will consist of 2 breakout sessions with 3 parallel tracks and will be led by HP's Product Management and Pre-Sales experts. These sessions will cover Operations Manager, Network Node Manager i and Application Performance Manager.

To cater for customers' differing needs you will be asked to select which afternoon tracks you wish to attend when you register. The Deep-Dive tracks will provide in-depth overviews of the product and the Wash-up tracks a general overview.

Register your attendance at this one-day event:  REGISTER HERE.

We look forward to seeing you in London on Tuesday 18th October.

09.00-09.30 - Arrivals and Registration
09:30-10.15 - Driving value in Barclays using HP's BSM Solutions for Availability and Performance Monitoring - Derren Benton, Technology Lead for BSM in Barclay's Global Technology Group
10.15-11.00 - How InTechnology Plc leveraged its HP BSM tool set to become the UK's leading MSP – Ed Jackson, Operations Systems Support Manager at In Technology (MSP)
11.00-11.15 - Coffee Break
11.15-12.30 - HP BSM Product Strategy and Roadmap– Chris Tracey, Product Manager, HP Software
12.30-13.30 - Buffet Lunch & Networking
13.30-15.30 -  'Deep-Dive' Session
a) Operations Manager
b) Application Performance Manager
c) Network Node Manager i
15.30-15.45 - Break
15.45-16.45 -  'Wash-up' Session
a) Operations Manager
b) Application Performance Manager
c) Network Node Manager i
16.45-17.00 - Close
17.00-18.30 - Drinks & Networking

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