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Customer Success Story: Upgrade to HP Service Manager 9.3
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Customer Success Story: Upgrade to HP Service Manager 9.3

When: Wednesday, November 9, 2011
8:00 - 9:00 AM PT, 11:00 - 12:00 PM ET, 17:00 - 18:00 CET
Where: Webinar
Contact: Mary Kay Petersen

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CPS Energy in San Antonio, TX, is the largest municipally owned energy company in the nation, providing both gas and electricity. Because of their status as a community-owned, not-for-profit energy utility and their diversified mix of fuels, they are able to provide their customers with reliable and more affordable energy services than many companies.
In terms of its HP investment, CPS Energy currently utilizes HP Services Manager, UCMDB, and Operations Manager. Their recent upgrade to Service Manager 9.3 was put into motion to take advantage of the new mobile client functionality in 9.3. This was a key factor in their decision to become an HP Beta customer for this new version and has proven to be an incredibly valuable feature.
AMP's Senior Service Manager Consultant, Doran Butler, led and executed this implementation of 9.3 for CPS Energy and presented a detailed overview of the Service Manager 9.3 upgrade project at CPS Energy: its scope, success, and lessons learned.

Webinar Recording:>>


Doran Butler
Senior Service Manager Consultant
Advanced Marketplace

Doran Butler has over 30 years of experience in developing and delivering enterprise solutions. Doran’s career has grown from a quality assurance technician, hardware diagnostic programmer, simulations programmer, application systems programmer for NCR in the 70’s, Banking and Aero Space in the 80’s, Insurance and EDI in the 90’s. In 1998 Doran joined Peregrine Systems (now HP) and has worked as a Principal Consultant and Sr. Support Consultant. Doran was the chief architect for the Peregrine/HP Upgrade Factory for Service Center and taught the Upgrade Lab. His depth of knowledge is unparalleled in the consulting ranks. He understands not only the application layer in depth, but is extremely knowledgeable about the RDBMS area, as well as the overall architecture and hardware environment.

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