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Service Manager 9.3 - New York/New Jersey Metro Chapter
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What's new with HP Service Manager 9.3 and customer "Show and Tell"

When: 12/1/2011
8:30 AM - 4:00 PM EST
Where: Double Tree Hotel
455 Washington Blvd
Jersey City, New Jersey 
United States
Contact: Viral Desai

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Final Agenda for the event:


9:00 - 9:45 -  Breakfast and Registration

9:45 - 10:00 - Welcome and Introduction - Vivit

10:00-11:00 – Integrating Service Management and Project Management - Discussion around ITIL 2011. Learn about the updates made to this year’s release of ITIL, Why update ITIL v3 2007, and what might the new edition mean to your current ITSM strategy - Lou Hunnebeck, Third Sky

11:00-12:00 - Service Manager Performance Tuning.  Get specific tips and tricks about performance tuning your Service Manager environment that you can take home and implement immediately - Ken Jones, StrataCom

12:00-1:00 – Networking Lunch

1:00-3:00 – What’s New in Service Manager 9.30. See the new features and functionality in the most recent release of Service Manager. Highlights include: Demo of the new HP Change Management, Process Designer, New Service Catalog, mobile client functionality, and a web 2.0 feel - Kate Seamans, HP

3:00-4:00 – HP Service Manager customer "Show and Tell” - Cigna 

4:00 – Open forum discussion, door prizes, closing.


I look forward to seeing you at the event.


In case you have additional questions, please feel free to contact me.


Thank you and best regards,




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