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Southern California ITSM User Group Meeting
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This Vivit chapter meeting for Southern California members will cover topics related to ITSM/HP Service Manager.

3/21/2012
When: 3/21/2012
10:00 AM - 4:30 PM
Where: Hilton Orange County/Costa Mesa
3050 Bristol Street
Costa Mesa, California  92626
United States
Contact: Laura Walker, Vivit Chapter Leader


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Get out of the office for a change of scenery, some great food, and free training! 


We’d like to invite you to a special Vivit event in the Los Angeles/Orange County area.  Join us for a day long user group event focusing on the HP ITSM Product line. This event will provide real take-away information for improving your Service Manager environment, demos of the newest and best functionality, great door prizes, and a chance to network with other Service Manager users and HP folks.

Agenda:
10:00 - Vivit overview, introductions around the room (lite breakfast provided)
10:30-11:30 – HP Service Manager Performance Tuning (StrataCom)
11:30-12:30 – Networking Lunch
12:30-1:30 - Defining an Agile Service Catalog (Cask)
1:30-2:30 – HP Service Manager Client Show and Tell (LPL Financial)
2:30-3:30 – Best Practices in Remote Support/Chat for Service Manager (Bomgar)
3:30-4:30 – New HP Service Manager Process Designer Demo/Tutorial (HP)
4:30 – Door prizes, closing, ongoing networking happy hour for those interested!

Updated Location:
Hilton Orange County/Costa Mesa
3050 Bristol Street
Costa Mesa, CA 92626

Please register as soon as possible to ensure enough lunch and refreshments are ordered!




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