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Measuring the Customer Experience using HP BSM (Webinar)
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Measuring the Customer Experience using HP BSM (Webinar)

3/8/2012
When: Thursday, March 8, 2012
8 - 9 AM PT, 11 AM-12 PM ET, 5 - 6 PM CET
Contact: Sandy Schubert


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Join this webinar to hear how Mentor Graphics Corporation, a mid-sized Electronic Design Automation software manufacturer, used HP Business Service Management (BSM) products including Business Process Monitor (BPM) and SiteScope to gain visibility into the end user experience of IT applications.

You’ll learn:

  • How Mentor utilized BPM to report application failures before they could be discovered by the business
  • How BPM discovered performance trends, allowing Mentor to improve applications exhibiting periodic slowness
  • How SiteScope allowed Mentor to reduce their server expenditures by providing a complete picture of server utilization

Speaker:


Mary Kay Petersen
Director IT Service Management & Enterprises Security
Mentor Graphics

Mary Kay Petersen is the Director of IT Service Management at Mentor Graphics, a manufacturer of Electronic Design Automation solutions headquartered in Portland, Oregon. Mary Kay has worked in the field of Information Technology for 25 years, the past 17 years at Mentor in roles of increasing responsibility. Most recently, Mary Kay has been the driving force behind adopting ITIL best practices at Mentor, selecting HP as a strategic vendor and recently implementing HP ServiceCenter for Global Help Desk & Operations and HP Asset Manager for managing IT Assets and Contracts.During her career, Mary Kay has managed Global Infrastructure for Engineering and Operations and implemented a variety of systems including SAP for Finance, Order Entry & HR, Siebel CRM for Sales and Customer Support, Enterprise Marketing Automation and Oracle Apps for Finance, Order Entry and Manufacturing. Prior to Mentor, Mary Kay held technical leadership roles at Sequent Computer, Cray Research, ETA Systems and Control Data Corporation. Mary Kay leads Vivit’s Oregon Chapter and HP Service Management worldwide special interest group. She graduated from University of St. Thomas Opus College of Business, Minnesota.






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