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HP Service Manager 9.30 Process Designer Overview and Demo Webinar
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HP Service Manager 9.30  Process Designer Overview and Demo Webinar

When: Thursday, April 12, 2012
8 - 9 AM PT, 11 AM-12 PM ET, 5 - 6 PM CET
Contact: MaryKay Petersen

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Service Manager 9.30 introduced many new features, one of the best is the new Process Designer. Originally released for Knowledge Management, the Change Management module has been added to the Process Designer workflows! We saw how workflows that may have taken days or weeks to develop in the past can now be developed in a matter of hours!

Webinar Recording: >>

Questions Answered:

a. What is the Workflow engine and how does it relate to Change Management? What new functionality does it bring to the table and what functionality does it replace?
b. What is this new concept of a ‘Rules Engine' and how will it make managing my Change Management system easier?
c. What happens to my existing Change Workflows? What about all the rules I have in Format controls, Process records, Phase records, etc.

Eric Krueger
Principle ITSM Consultant


As a Principle Consultant for StrataCom (an HP Gold Partner), Eric Krueger is one of the industry’s most respected and experienced ITSM consultants. With approximately 20 years of IT experience and 17 years of direct experience in the ITSM arena, Eric’s technical competency and best practices knowledge is considerably vast and literally second to none. Eric’s experience with the HP Service Manager toolset dates back to 2001. His knowledge of ITSM Agile Development methodology is cemented in years of real world experience. A sampling of his past projects reveal an array of expertise, ranging in scope from simple, out of box implementations for mid-sized corporations to highly complex implementations for multi-national corporations that require significant customization and integration to meet business requirements for a truly integrated ITSM solution. In addition to presenting regularly at Vivit chapters around the United States, Eric has presented real world Service Manager case studies at past national conferences with clients. Eric’s friendly, conversational style lends itself to rich interaction.


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