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BSM 9: Discovery and the Run Time Service Model Webinar
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BSM 9: Discovery and the Run Time Service Model Webinar

5/15/2012
When: Tuesday, May 15, 2012
8 - 9 AM PT, 11 AM-12 PM ET, 5 - 6 PM CET
Contact: Mark Laird


Online registration is closed.
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Join us at https://www2.gotomeeting.com/register/694957770 for the webinar.

 

Discover how Steria implemented a multi tenanted BSM 9 system with Discovery, uCMDB and the Run Time ServiceModel to allow improved operational visibility as well as Service integration as part of a new infrastructure.

You'll learn:

1) the benefits found from using Discovery, uCMDB and BSM integrated together
2) the processes put in place to ensure it works
3) how standardising on the same structure (tools and processes) across the organisation has made Steria
    more cost effective

Speaker:


Mark Laird
Pre-Sales Lead
Steria UK

Mark currently works for Steria providing Pre-Sales Technical support across a number of key partners including HP Software. He started in IT in 1988 as a Junior Mainframe Capacity Planner working for Thorn EMI Software. Since then, Mark has had a variety of technical and managerial roles but is always working for a Managed Services organization.


He is an effective communicator, and for the last 7 years has been key to rolling out HP Software within Steria both with the United Kingdom and throughout our European organization. This rollout has included HP Business Service Manager for dashboard, HP Operations Manager and HP Sitescope for the monitoring and HP Network Node Manager and HP Network Automation for Network Management.

Mark regularly presents at HP events showcasing what Steria is doing with HP Software for itself and its customers.  He is also a member of the HP Customer Advisory Board for Business Service Management.
Mark serves the HP Software community as a leader for the Vivit Business Service Management Special Interest Group (BSM SIG).

 






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