Service Catalog: How Do I Build This Thing Anyway?
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Service Catalog: How Do I Build This Thing Anyway?

11/14/2013
When: Thursday, November 14, 2013
9:00 - 10:00 AM PST (Los Angeles), 12:00 - 1:00 PM EST (New York), 18:00 - 19:00 CET (Frankfurt)
Where: Vivit's Public BrightTalk Channel
Contact: Laura Walker

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Eric Krueger, Principal Consultant for StrataCom, will lead attendees in a discussion surrounding best-practice Service Catalog processes including: how to go about building your service catalog portfolio, integrating service catalog workflow into your organization’s teams, and how to present and market your service catalog to your end-users.


Webinar Recording: >>https://www.brighttalk.com/webcast/9041/84325


Speaker:


Eric Krueger
Principle Consultant
StrataCom

  • Principle Consultant for StrataCom (an HP Gold Partner)
  • Eric Krueger is one of the industry’s most respected and experienced ITSM consultants. With approximately 20 years of IT experience and 17 years of direct experience in the ITSM arena, Eric’s technical competency and best practices knowledge is considerably vast and literally second to none.
  • Eric’s experience with the HP Service Manager toolset dates back to 2001. His knowledge of ITSM Agile Development methodology is cemented in years of real world experience.
  • A sampling of his past projects reveal an array of expertise, ranging in scope from simple, out of box implementations for mid-sized corporations to highly complex implementations for multi-national corporations that require significant customization and integration to meet business requirements for a truly integrated ITSM solution.
  • In addition to presenting regularly at Vivit chapters around the United States, Eric has presented real world Service Manager case studies at past national conferences with clients.

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