Please join us!
Minnesota HP Vivit User Group Meeting
October 24, 2013
10:00 am - 4:00 pm
Host: Thomson Reuters
610 Opperman Drive
Saint Paul, MN 55123
Please join Advanced MarketPlace, HP's premier Service Manager partner, for the Minnesota HP Service Manager user group meeting, sponsored by Vivit, on October 24th, in St. Paul, MN.
This will be an exciting day of networking and unique information regarding the latest and greatest on HP Service Manager. Participate in presentations by industry renowned Service Manager experts and discover how to best utilize your company's investment in this leading ITSM technology!
10:00 - 10:30
Introductions Meet the sponsors of this Vivit meeting, the AMP team, a highly regarded and trusted advisor in the Minneapolis/St. Paul area among HP Service Manager users. AMP is HP’s top partner in this space and is pleased to sponsor this quarter’s Vivit chapter meeting.
10:30 - 11:30
Live Monitoring of the SM Web-Tier - Justin Yunke (US Bank)
The web tier of Service Manager Version 9.x provides useful data in its logs that can be parsed and utilized to alert support staff on problems in real time. We US Bank will show a technique on leveraging the Syslog protocol to consolidate this data from multiple servers and generate alerts.
11:30 - 12:45
LunchEnjoy an exceptional catered lunch while networking with other Service Manager customers.
12:45 - 1:45
HP Universal Discover 10 - Ken Herold (Hewlett Packard)Ken Herold, HP Enterprise Software Consultant will review HP Universal Discovery, its features and the migrations aspects for customers that currently use HP products such as uCMDB, DDMa and DDMi.
1:45 - 2:00 Break
2:00 - 3:00
Process Designer 4 IIP (Interaction / Incident / Problem) - John Stagaman (Advanced MarketPlace)
John Stagaman, AMP Senior Consultant, conducted a presentation on Change Management Process Designer at the last User Group meeting to great reviews. For this session he will be providing an interactive conversation around the new HP Process Designer for Help Desk (in HP Process Designer content pack 9.30.3).
3:00 - 4:00
Q&A / Networking HourNetworking dessert and connect with other users in the community; share goals, successes and strategies!
Make sure you enter for the "HP Slate" Raffle Door Prize when you arrive !
Reserve Your Seat Today !