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Business Service Management in Practice
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Business Service Management in Practice

This webinar will cover what Steria has done with Business Process Monitoring (BPM) in BSM and how they have seen the benefits and driven value.

2/20/2014
When: Thursday, February 20 , 2014
9:00 - 10:00 AM PT (Los Angeles), 12:00 - 1:00 PM ET (New York), 17:00 - 18:00 GMT (London)
Where: Webinar
Contact: Mark Laird


Online registration is closed.
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Please join us for this webinar at>>> https://www2.gotomeeting.com/register/936677418  

Brought to you by the Business Service Management Special Interest Group (BSM SIG)

This webinar will cover what Steria has done with Business Process Monitoring (BPM) in BSM and how they have seen the benefits and driven value.

Speaker:


Mark Laird
Group Technical Architect
Steria Ltd.

  • Currently works for Steria providing Pre-Sales Technical support across a number of key partners including HP Software
  • Started in IT in 1988 as a Junior Mainframe Capacity Planner working for Thorn EMI Software. Since then, Mark has had a variety of technical and managerial roles but is always working for a Managed Services organization
  • Is an effective communicator, and for the last 7 years has been key to rolling out HP Software within Steria both with the United Kingdom and throughout our European organization. This roll out has included HP Business Service Manager for dashboard, HP Operations Manager and HP Sitescope for the monitoring and HP Network Node Manager and HP Network Automation for Network Management
  • Regularly presents at HP events showcasing what Steria is doing with HP Software for itself and its customers.  He is also a member of the HP Customer Advisory Board for Business Service Management
  • Serves the HP Software community as a Leader for the Vivit Business Service Management Special Interest Group (BSM SIG)






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