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HP and the Intelligent Service Desk (SPM Product Updates)
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HP and the Intelligent Service Desk (SPM Product Updates)

The availability of relevant information is enjoying an ITSM renaissance as a key enabler of knowledge management, self-service, operator/agent efficiency, and overall better service support. HP’s HAVEn, and in particular Autonomy capabilities, provides a foundation for a more intelligent IT service desk.

3/6/2014
When: Thursday, March 6, 2014
9:00 - 10:00 AM PST (Los Angeles), 12:00 - 1:00 PM EST (New York), 18:00 - 19:00 CET (Frankfurt)
Where: Webinar
Contact: Laura Walker

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The availability of relevant information is enjoying an ITSM renaissance as a key enabler of knowledge management, self-service, operator/agent efficiency, and overall better service support. HP’s HAVEn, and in particular Autonomy capabilities, provides a foundation for a more intelligent IT service desk.

In this session will we discuss how HP Service Anywhere is taking advantage of these capabilities to provide a next level of intelligence and integrated knowledge management.

Plus, we will provide insight into coming features across HP’s Service & Portfolio Management (SPM) products, specifically HP Service Manager.


Speakers:


Chuck Darst
Product Marketing Manager
HP


Scott Knox
Senior Product Manager
HP






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