Service Anywhere March 2015: Big Data Service Desk
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Service Anywhere March 2015:  Big Data Service Desk

3/24/2015
When: Tuesday, March 24, 2015
11:00 AM - 12:00 PM PST (Los Angeles), 2:00 - 3:00 PM EST (New York), 20:00 - 21:00 CET (Frankfurt)
Where: Webinar
Contact: Mary Ellen Eberhard

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HP is thrilled to announce the most recent update to HP Service Anywhere. Our SaaS ITIL Service Desk is now delivering even more big data driven benefits to the service desk, and will forever change your expectations of an IT Service Management solution. This update is one of the best yet, focusing on improving IT customer satisfaction and improved process maturity.

Highlights include:

  • New! Hear from your customers first hand through our new survey capability that includes big data analytics for reporting and dashboarding
  • New! Release management for planning and deployment of releases
  • New! Idea and proposal management to capture innovation ideas and process improvements through crowdsourcing, that can be managed and turned into proposals
  • Enriched Self Service Portal design now includes out of the box themes, always available search, streamlined catalog filtering and other UX enhancements
  • Enhancements across several processes including Change Management, Live Support, SLM and Catalog Management
  • Enhancements to Asset Management around cost centers, fixed asset depreciation, asset normalization, and asset import for better understanding and control of assets

We know you do not want to see slides – so this session will have only a handful. Most of session will be members of our product management team showing the highlights in a live demo environment. A member of our R&D team will also be on the webinar to help answer your questions about this latest update.

 

Speakers:


Chuck Darst 
Senior Product Marketing Manager
HP Software

  • Leads the HP IT Service Management (ITSM) product marketing team that covers HP Service Anywhere, HP Service Manager, Configuration Management (CMS), and IT Asset Management product lines
  • Has written widely and spoken globally on these topics, approaches, and benefits that can be realized
  • You can find him on the HP ITSM blog (www.hp.com/go/itsmblog) or follow him on twitter
  • At HP, Chuck has held a variety of roles in IT process controls, IT governance, risk and compliance (GRC), security, and network and systems operations
  • Has held technical and management positions related to IT and telecom networks and associated management systems
  • Has a BS in Electrical Engineering from Colorado State University and a MS in Computer Science from the University of Illinois at Champaign-Urbana



David Baron
Distinguished Technologist
Senior Product Manager
HP Service Anywhere

  • Has over twenty years of experience in the software industry driven by his constant passion for innovation
  • As a Product Architect, his experience has included design of software development tools, web technology, user
    interface frameworks, and integrations
  • As a senior Product Manager, David has helped deliver numerous products to the market in areas such as Service
    Level Management, Service Lifecycle Management, Change and Configuration Management, and Service Catalog, and Portfolio Management
  • Is now part of the SPM SAW Product Management team

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