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Vivit Ohio IT Service Management Event
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When: 5/19/2015
Where: MCPc
1801 Superior Ave., Ste. 300
Cleveland, Ohio  44114
United States
Contact: Laura Walker

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Join us for an IT Service Management event f in Cleveland on Tuesday May 19th from 10:00-5:00! 

Our agenda will include:

10:00 – Registration and networking

 10:30-11:30 - Big Data:   Secret Sauce for a Customer-centric Service Desk - Carol Hibbard (HP)

 11:30-12:00 – BSM Ware – an interesting integration into HP Service Manager - Evan Hamilton (Cravetek)

 12:00 –1:00 -  Lunch and Networking

 1:00 - 2:00 –  Beth Path for Your 9.40 Upgrade - Greg Guertin (StrataCom)

 2:00-3:30 – Customer Round Tables

            Please come prepared to share info on your current environment including what’s working and what’s not working.  We will go around the room and give each company a chance to share this information with the group.

 3:30 – Door Prizes, Closing

 I hope you will join us!

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