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Accelerate your Big Data Service Desk with HPE ITSM Automation Suite
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Accelerate your Big Data Service Desk with HPE ITSM Automation Suite

Accelerate your Big Data Service Desk with HPE ITSM Automation Suite

When: Tuesday, June 28, 2016
8:00 - 9:00 AM PDT (Los Angeles), 11:00 AM - 12:00 PM EDT (New York), 17:00 - 18:00 CEST (Frankfurt)
Where: Webinar
Contact: Michael Pott

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To view this webinar's recording, slide deck, and Q&A, go to:


User expectations are changing. Users demand a better user experience with support, fast response and short resolution times. At the same time, IT is under pressure from the business to reduce risk and cost. In this world, the service desk continues to be the main bridge between the business, users and IT. Hewlett Packard Enterprise has added a new offering, HPE ITSM Automation Suite, an on-premise software suite which helps today’s IT organizations meet these new needs. HPE ITSM Automation Suite provides all software needed to build your big data service desk.

Join this webinar to learn about:

  • What is HPE ITSM Automation Suite and why you should care?
  • How the ITSM suite will help to automate core ITSM use scenarios
  • How to improve user experience and agility with a big data service desk
  • Strategy and direction of HPE IT Service Management Automation Suite (incl. Service Manager)




Michael Pott
Senior Product Marketing Manager
Hewlett Packard Enterprise

  • Responsibilities include out-bound marketing and sales enablement
  • Joined HP in 1989 and has held various positions in HPE Software since 1996
  • Worked on different areas of the IT management software market, including market analysis, sales content development and business planning for a broad range of products such as HPE Operations Manager and HP Universal CMDB 

Scott Knox
Senior Product Manager
Hewlett Packard Enterprise

  • Senior Product Manager for Service Manager for 10 years working in various technical roles with the product since 1996. 

Leanne Hanna
Technical Marketing
Hewlett Packard Enterprise



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