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Preview of Next HPE Service Manager and ITSM Automation Suite Releases
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Preview of Next HPE Service Manager and ITSM Automation Suite Releases

Preview of next HPE Service Manager and ITSM Automation Suite Releases

When: Wednesday, August 31, 2016
8:00 - 9:00 AM PDT (Los Angeles), 11:00 AM - 12:00 PM EDT (New York), 17:00 - 18:00 CEST (Frankfurt)
Where: Webinar
Contact: Michael Pott

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To view webinar recording, slide deck, and Q&A, go to: 


Join us in this webinar to discuss latest HPE Service Manager and ITSM Automation Suite innovations and learn about what is coming with the next releases. Topics we will look at include:

  • New service portal for HPE Service Manager based on HPE Propel technology for a superior user experience
  • End user chat using virtual agent and Big Data technologies for improved customer satisfaction
  • Native email integration leveraging Big Data analytics to decrease ticket handling times further
  • New innovations to leverage Chat for IT Operations Management use cases such as the major incident process



Michael Pott
Senior Product Marketing Manager
Hewlett Packard Enterprise

  • Responsibilities include out-bound marketing and sales enablement
  • Joined HP in 1989 and has held various positions in HPE Software since 1996
  • Worked on different areas of the IT management software market, including market analysis, sales content development and business planning for a broad range of products such as HPE Operations Manager and HP Universal CMDB 

Scott Knox
Senior Product Manager
Hewlett Packard Enterprise

  • Senior Product Manager for Service Manager for 10 years working in various technical roles with the product since 1996. 

Greg W. Morrison
Senior Product Manager
Hewlett Packard Enterprise

  • Sr. Product Manager for ITSMA with a strong background in IT best practices, Enterprise Architecture, IT Governance, Business Relationship Management, Product Management and Quality Management
  • Key contributor of the ITIL v3 2011 Service Strategy publication and has held senior leadership roles with industry organizations such as the Distributed Management Task Force (DMTF) and the IT Service Management Forum (itSMF)

Sreenevas (Sree) Subramaniam
Senior Product Manager 
Hewlett Packard Enterprise

  • Sr. Product Manager for HPE Asset Manager 
  • He leads the globally product development strategy for HPE Asset Manager product
  • oversees SACM Integration solution strategy & works with solution engineering team to Improve the product capabilities around SACM practice
  • Worked with UCMDB RnD team in the functional architecture space
  • Prior to HPE, Sree was a solution architect for IT Service Management unit at Walmart
  • For more about sree go to, LinkedIn

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