In This Issue
|Customer Perspective: |
How Sprint Ran Hard to Manage IT Like a Business
John D. Felton, Director of Service Integration at Sprint, gave a very insightful presentation about HP Premier Support. He spoke about the challenges of driving transformative change across an entire IT organization to align with key business goals.
I’d like to personally thank John for sharing his experiences. I am sure that many customers who were not able to attend the live event would benefit from the knowledge and experiences shared by John, so I invite you to listen to the replay.
"Everything we touch has a direct impact on the brand.” So says John Felton, Director of Service Integration at Sprint. And with the company operating in a highly competitive market, where customer experience is critical to success, it recently moved to run its IT operations like a business.
This is a common objective for many HP customers driving for reduced maintenance costs, increased availability and performance, and faster time to market. But for Sprint the project was particularly challenging. After a period of merger and acquisition it was running an extensive and fragmented IT environment (e.g. 1,300 applications, 64,000 desktops and eight data centers). So how did Sprint achieve its vision to transform operations with integrated service management, improved systems for agents and a single Web interface to access information anywhere on any device? And how did it do it in just nine months? John Felton explains how in his own words in this fascinating webinar replay.
Call for Vivit Advanced Training Courses and Instructors
Here is your chance to hear directly from top customers, including McKesson and Mentor Graphics, about their key IT initiatives and how they met their challenges head on. You’ll engage with industry-leading solutions, experts and your peers as you get started on your journey and experience how to drive consistent quality, faster deployment, and improved performance from application to the cloud. There is no fee to attend.
Atlanta 10/2 | Austin 9/27 | Boston 9/25 | Cincinnati 9/5 | Denver 9/6 | Minneapolis 9/27 | New York City 9/20 | Phoenix 10/10 | Reston 9/13 | Santa Clara 9/11| Toronto 9/25 | Vancouver 9/27
Join Russ Parker, moderator for the new Vivit discussion forum on HP Asset Manager. This is an independent and unbiased place to ask anything related to HP Asset Manager. Russ has worked with HP Asset Manager (and Peregrine AssetCenter) for more than 13 years.
In this blog article, Olli Laiho, co-leader of the TQA Special Interest Group and Vivit Advanced Training instructor, introduces the new features of HP ALM 11.5 along with hints and tips on highlights of the new release. Member sign-in required.
Managing Requirements in ALM: Avoid 10 Common Pitfalls
In this video, hear from South Africa Chapter Leader, Mihai Grigorescu, Test Manager, iLab South Africa, about best practices and steps you can take to ensure that you maximize the results of the effort you put into your business requirements. Mihai reverse engineers from a DO NOT statement to a DO statement, showcasing the best practices for ALM customers to use the HP Requirements Management module within Quality Center and the ALM suite.
Take Control of VMware with the Veeam SPI for HP Operations Manager
In this video, learn how to monitor health, performance and dependencies across your entire infrastructure – both physical AND virtual to:
August 21, 2012 • Liebefeld / Köniz bei Bern, Switzerland
User Group Treffen "Requirements-Engineering & Requirements-basiertes Testen mit HP QC/ALM
September – October 2012 • Atlanta 10/2 | Austin 9/27 | Boston 9/25 | Cincinnati 9/5 | Denver 9/6 | Minneapolis 9/27 | New York City 9/20 | Phoenix 10/10 | Reston 9/13 | Santa Clara 9/11| Toronto 9/25 | Vancouver 9/27
September 17, 2012 • Chicago, Illinois
HP Service Manager User Group Meeting
September 18, 2012• Columbus, Ohio
Ohio Service Management Group Event
September 25-26, 2012 • Bad Honnef, Germany
Vivit HP Software Anwendertreffen 2012
October 9, 2012 • Frihamnen, Sweden
Vivit Sweden Member meeting Q4 2012
December 4-6, 2012 • Frankfurt, Germany
Steven Kiss, co-leader of the Toronto and Montreal Chapters is currently planning two local events and a webinar focused on the IT Game Changers: cloud, mobility, big data, and security.
Local Chapter and Special Interest Group Updates Leandro Demari Laura Walker
Vivit now has 69 local chapters spanning 22 countries. Join a chapter near you. Vivit also has 12 worldwide special interest groups (SIGs) with an online hub of information around a specific topic. Join a SIG today.
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