August 2016
In This Issue

Resting on our Laurels? Never! - Announcing the HPE Service Anywhere August 2016 Release

Get Free Self Service of Passwords

Last Chance to Let Us Reward You

Vivit Engage Working for You

Are you Following Vivit on Social Media?

Welcome New Leaders

Upcoming Meetings

Upcoming Webinars

View Recent Vivit Webinars

View Recent Hewlett Packard
Enterprise Webinars


News from Hewlett Packard Enterprise















 



 

 
 

Resting on our Laurels? Never! - Announcing the HPE Service Anywhere August 2016 Release


by Julie Azoulai
Service Anywhere Product Marketing Manager
Hewlett Packard Enterprise


In today’s workplace, when employees search for information, look for services, and request assistance, they expect their company to provide a consumer-oriented experience from their service desk, as if they are shopping on Amazon. To meet expectations, IT organizations must employ a service desk that offers an engaging, easy-to-use interface, self-service functions, and a Google-like experience for both end-users and agents.

HPE Service Anywhere, our Big Data SaaS Service Desk, does all of this and more, and our customers are feeling the benefits. Recently at the HPE ITSM Customer Forum in Berlin and HPE Discover in Las Vegas, customers presented their successful implementations of Service Anywhere. They are seeing fewer service request tickets, increased employee satisfaction, and significant cost savings.

To keep up the momentum and to continue to bring value to our customers, Service Anywhere is announcing a new, feature packed August 2016 release.


Read More

Get FREE Self-Service of Passwords


by Finn Jensen
Service Anywhere Product Marketing Manager
FastPassCorp


Password requests are clogging the service desk

When IT-security management demands the use of an advanced password policy to increase security, this creates problems for the users. When passwords have to be changed every 60-90 days and must contain at least 10 characters and include different types of characters, etc., then users forget their passwords! According to several studies, password-related calls amount to 20-35% of all calls to the service desk.

At HPE Discover in Las Vegas, FastPassCorp and HPE offered Password self-service portal for FREE for Service Anywhere customers FastPassCorp now extends this offer to all VIVIT users representing organizations with 2,000-30,000 AD users for the next 4 years. YES: It is for FREE as in an annual cost of zero US$!!

Start of operation must be in 2016.

Free self-service of Active Directory passwords for VIVIT members

Read More

Last Chance to Let Us Reward You

If you haven’t filled out the Vivit membership survey yet, we greatly welcome your input and feedback. It helps us fine tune our offerings to make sure we stay on top of your needs. We kept the number of questions limited to ten because we know your time is as important to you as it is to us. If you do have a few spare moments and would like to leave comments and feedback – we’d love to hear that as well.

As an incentive, if you fill out the membership survey in its entirety, you will be placed in a drawing to win a pair of Bose® Wireless headphones.

Please take our 10 question survey now, it should only take you a minute or two!



Vivit Engage Working for You

Vivit’s Engage Team, Rocky Pisto and Stephanie Konkoy are working hard to bring members sponsored webinars, email distributions and physical events. Learn more here.



Are You Following Vivit on Social Media?




For information on all the latest meetings, webinars, SIG events, conference updates, and much more…be sure to link up with Vivit’s social media platforms NOW!

Welcome New Leaders

Prasada Nimmathota
Deloitte
Mid-Atlantic Chapter
Milan Danrel
Machine Data Systems
Toronto Chapter
Read More

Upcoming Meetings

August 11, 2016 • San Antonio, Texas
IT4IT Chapter Meeting - Vivit San Antonio Chapter
Register
August 23, 2016 • Tampa, Florida
Tampa Vivit Meeting
Register
August 24, 2016 • Espoo, Finland
Application Security Testing Breakfast Seminar - Vivit Finland Chapter

Register
August 25, 2016 • Plantation, Florida
Ft. Lauderdale Vivit Meeting
Register
September 1, 2016 • Hannover, Germany
User Group Treffen "Testen & Test-Management mit HPE QC/ALM” in Hanover
Register
September 21, 2016 • Tempe, Arizona
Vivit AZ Chapter Meeting - Bringing HPE Discover to You!!
Register
September 28, 2016 • Edina, Minnesota
Vivit Minnesota ITSM Fall Chapter Event
Register

Upcoming Webinars

August 23, 2016
Become a Cloud Master with the HPE Helion Suite
8:00 - 9:00 AM PDT (Los Angeles), 11:00 AM - 12:00 PM EDT (New York), 17:00 - 18:00 CEST (Frankfurt)
Register
August 31, 2016
Sneak Preview: Next HPE Service Manager and ITSM Automation Suite Releases
8:00 - 9:00 AM PDT (Los Angeles), 11:00 AM - 12:00 PM EDT (New York), 17:00 - 18:00 CEST (Frankfurt)
Register
September 1, 2016
Improve User Service with FREE Password Self-Service from FastPass Cloud
8:00 - 9:00 AM PDT (Los Angeles), 11:00 AM - 12:00 PM EDT (New York), 17:00 - 18:00 CEST (Frankfurt)
Register
September 7, 2016
Improving the Customer Experience with Avatars
9:00 - 10:00 AM PDT (Los Angeles), 12:00 PM - 1:00 PM EDT (New York), 18:00 - 19:00 CEST (Frankfurt)
Register
September 8, 2016
What’s New in HPE Service Anywhere August 2016 Release
8:00 - 9:00 AM PDT (Los Angeles), 11:00 AM - 12:00 PM EDT (New York), 17:00 - 18:00 CEST (Frankfurt)
Register
September 22, 2016
Protect your Business Now
8:00 - 9:00 AM PDT (Los Angeles), 11:00 AM - 12:00 PM EDT (New York), 17:00 - 18:00 CEST (Frankfurt)
Register

View Recent Vivit Webinars

Join hundreds of fellow Vivit members who have already participated in the webinars below. Hear from top experts and visionaries in the industry and learn what is new with Hewlett Packard Enterprise software products. View recordings today.


ViewAccelerate your Big Data Service Desk with HPE ITSM Automation Suite
5 New Ways to Focus Operations Through a Business Lens with Operations Bridge Suite
The Virtues of HPE Mobile Center 2.0
What’s New in HPE LoadRunner and HPE Performance Center 12.53
HPE ALM Octane – A Look Inside the Next Evolution of Application Lifecycle Management
Performance Engineering and Value to Technology
Scriptless Testing with UFT & BPT
How to use a Discovery Tool to Supercharge Your ITSM Program
No Limits Cloud – Introducing the HPE Helion Cloud Suite

View Recent Hewlett Packard Enterprise Webinars

If you missed an HPE software web event, you can view it on Vivit’s website. Vivit now has a landing page with all the recent HPE software webinars available on-demand.

View

News from Hewlett Packard Enterprise

HPE Service Virtualization Release 3.81 is now available! Introducing a new Community Edition too!

Join us on September 22nd in Ottawa for the Hewlett Packard Enterprise Government Summit 2016

Last chance to register for the HPE Big Data Conference

HPE Protect track keynotes and key speakers

Redefining mobile testing for 5-star apps and fail-safe UX

How DreamWorks Animation trained its data center with cloud-first networks

Upcoming Events!


New HPE Asset Manager 9.60 Release Improves User Experience with AM Browser

Meet your testing challenges with HPE ATP - Unified Functional Testing v12 certification

Get Smart on Cloud Automation!

Crank up the Voltage with HPE Data Security Training

WebInspect Training Bundle - Become an Expert

Call for insights: SRM best practices

On-Demand Data Center Automation webinar now available

Case Study Auckland Transport