HPE Software Products: Application Performance Mgmt (BAC/BSM)
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Telnet from target server to another domain server in SitescopeOpen in a New Window


I am monitoring windows server from sitescope server. I want to telnet from target server which is getting monitored in sitescope to third server from sitescope.  How it is possible? 

I am not doing telnet from sitescope server to target server.

For example:- A=sitescope server, B=windows server getting monitored in A, C=Server to be telnet from B. All this process needs to do from sitescope.

Please suggest the solution .


New monitor en SiteScopeOpen in a New Window

Good Morning

We have a problem to monitor a particular monitor in SiteScope for Load Testing We want to monitor in your application Glassfish and Informix as a new monitor, but we do not know how we can carry it out, since they do not appear as monitors available. We want to monitor Glassfish and Informix in SiteScope

Thank you.


HP Operations ManagerOpen in a New Window


how to configure custom shell scriptOpen in a New Window

Hi , i am new for this tool . I want to configure some custom Shell script through BSM .


Please tell me what step should I have to follow to configue .

Please Reply ASAP . 



Real User Monitoring (RUM) for Single Page & Session SnapshotsOpen in a New Window

The HPE Real User Monitor (RUM) is used for monitoring the availability and performance of real user applications.  RUM connects to the applications’ network which results in non-intrusive monitoring. Typical examples of applications that would need monitoring are production enterprise applications with many end users. The load of these applications is usually quite large and the monitored data is usually aggregated into bulks that can then be viewed in several resolutions (minutes, hours, days etc.). This is usually what matters to the business – statistical data of all their users.

IT managers (and even Application owners) that need to check for the application integrity and experience don’t always want all of the information, instead they want a snapshot of what’s important to them.  One of the ways to do it, is by checking for events or errors and then drilling into a specific user session in order to see a snapshot of what was viewed during these events or errors. The owner can decide to monitor and view one page with the error or several pages (even the whole session) up to that error.

RUM enables viewing both a single page snapshot and session snapshots. Using this feature, users in charge of the application can obtain much needed information to gain insights.

Snapshots are only supported on HTTP based applications, so I will use the term “pages” (instead of actions) where possible in this article.

How to View Snapshots in RUM

 Snapshots (if configured) can be seen when drilling down from two places in RUM:

  • Action Summary > Action Raw Data Report: For an HTTP application, this report shows single instances of                pages per aggregated bulk of pages (since Action Raw Data is a drill down from Action Summary, instances of          one Aggregation line of Action summary are presented in Action Raw Data as a table of action specific                      instances).

       For each page instance the user may drill down to view the snapshot if it exists.

  • Session Analyzer > Session Details Report:
           For a single session selected in Session Analyzer, Session Details shows all specific page instances of that                  Session with the ability to view snapshots both for a single page or all pages in the session.


How to Drill down to snapshot viewer from Action Raw Data:reports_drill_from_actions.gif




How to Drill down to snapshot viewer from Session Details:


Snapshot Viewer:


Snapshot Categories

When we talk about snapshots, we think about what the user sees in the application’s main view. This usually includes the rendered response that the user’s application retrieves from the application server. However, there is additional data that is relevant when we talk about snapshots, for example the event or error event that triggered a snapshot that was saved by RUM, the page source, and the request snapshot. Following is a short explanation of each of them:

  • Snapshot View (Response Snapshot):
           Rendering of the response (including internal resources) to compound a complete view of the application at              the point of action.     


  • Page Source

       The page source (as can be seen in the user’s browser –right click > view source).       


  • Request View (Request Snapshot):
           A snapshot of the request (which can be useful in addition to the response). This will always be textual and                includes the HTTP request (usually Get/Post) or XML request (for example, WSDL message in a SOAP                      application).


  • Events:
           A table showing each event of the specific page (if any) and the event’s extracted data (if any).



Configuring RUM Snapshots 

Want to try it out? Follow the steps below to view page snapshots:

  • Configure any event and mark Create snapshot for the event:


       You can also mark “Save session snapshots” for that event.

  • Configure the application itself to save Snapshot. This is done under Admin - Data Collection:


       You can configure whether to save a single or multiple snapshots for an event or even the session snapshot.

       You can also configure whether you want resource caching. What is resource caching? When RUM renders the          response snapshot, it takes the page template and fills it with all the resources (images, CSS data, etc.). The                resources are requested from the original application by an HTTP request. If the user wants to save the                      resources locally in RUM, he can do it by selecting this option. This will of course increase the probe database            space required.


Performance Considerations

Snapshot Capture has an impact on performance and since snapshots are taken on page raw data and with events, there is a more significant influence on performance all together.

Here are the performance influencers:

  • Events - When creating events, the probe performance is impacted. Adding a capture for any of the events                influence performance even more.
  • For viewing snapshots we need to have page raw data and of course configure RUM to save page raw data              (this is saved in the Engine’s database). Saving raw data is one of the major space and performance consumers        in RUM.
  • Saving the snapshots themselves (page templates) will influence performance and space since snapshot can            be saved for many of the pages.

       If resource caching is turned on, probe performance and space will be further impacted.


Dynamic Pages and SPA

In today’s web world, dynamic content is very much part of the page response content. Script data, such as JavaScript, is part of almost every page and Ajax has been widely used in the industry for years.  There is also the challenge of monitoring single page applications (SPA).

In RUM, we are aware of dynamic pages and SPA, as well as other emerging technologies. However, currently (as of the publish time of this article) there is no full support for them.



Try out RUM snapshots for yourself.  If you’re not a RUM user yet, get your trial of HPE Real User Monitor and end user monitoring software here to experience these capabilities.

For more information on real user monitoring please visit our website.

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RUM transactions mySQL databaseOpen in a New Window

We are monitoring rum transactions for client monitor probe for mobile application using android . How we can map crashes against transactions . We are using mySQL database of RUM


Pl suggest ASAP


BSM - how to get EventAnnotation with groovy scriptOpen in a New Window


I would like to get EventAnnotation with groovy script.


I noticed that "Event" class have just only one method - 

EventAnnotation addAnnotation(java.lang.String text, java.lang.String author) [opr-external-api-javadoc.zip]

If someone get Event Annotation with groovy - please share with your knowledge.



Outlook service or process monitoring in sitescopeOpen in a New Window

Hi All,

I want to monitor outlook services or process in Sitescope, to check whether outlook is open or not.

Or to check whether outlook is running which is one and the same.

Kindly help for which monitor will be required and what all parameters are required to monitor it?



Creating a HTTP / ICA (Citrix) script but no script generate in citrix in the LR 12.53Open in a New Window

i am using the http and ICA(Citrix) mulicate protocol to record the script by LR12.53.

but from now on only record the script with http, no any script generate in Citrix.

i need to know how can i get the script with Citrix. BTW, i can not using the ica file,because the ica file will be invalid when using one time. so we have to click the button from the IE browser.

give the script example when i recored.
        "Name=format", "Value=json", ENDITEM, 
        "Name=resourceDetails", "Value=Default", ENDITEM, 


        "Name=resourceTypes", "Value=Citrix.MPS.Application", ENDITEM, 

        "Name=createFileFetchTicket", "Value=false", ENDITEM,


LR12.53, Citrix Receiver4.6


1.What the support version of citrix server with LR12.53

2.why no script displayed in the citrix/http. How can i fix it.


SiteScope 11.32 - API to update individual monitorOpen in a New Window

I'm looking for a way to update individual SiteScope monitors (version 11.32). Does the API support that? I've found examples for enabling/disabling monitors, but all the ones that seem to be for updating something appear to revolve around templates and not monitors.



Default credentials to access BPMOpen in a New Window

Hello All

One of my colleague has installed BPM and left the organization.

We are not sure what is the credentials he had given to access BPM url,


Upon checking installation guide, we are seeing there are no option to provide user name and password.

Please let us know is there an default user name and password we can use.

By the way when I run netstat -an | grep 2696, I am seeing port 2696 is listening on localhost instead of hostname of BPM server,

tcp6       0      0 :::2696                 :::*                    LISTEN

Is this normal.


CPU Utilization report for a set of Servers (say 700) in Excel formatOpen in a New Window


How to get CPU Utilization report for a set of Servers (say 700) in Excel format. Also i require Nurmerical Data & not graphical report. Please let me know how to run this report for 1 month.



Rashmi C


End user monitoring through BPM/BSMOpen in a New Window

Hi All

We had created vuGen to monitor web application and configured the script in BSM repository and created End user monitor in BSM and defined the data collectors(BPM) in BSM.

BPM data collector runs every 15 minutes(default).

However when I go to Service Health->360* view->End User Monitors and select the application, the status of the application is been shown as "Not up to date"

What does this mean and how to solve it.


user flow rumOpen in a New Window


In hp rum user flow report we are getting below error . Any configuration setting required

Report is currently being generated for another user. Please try later.  


We have configuration transactions and i understand user flow report populate automatically 


rum 9.30

bsm 9.26




Working with vuGen scripts in BPMOpen in a New Window

Dear All

We had created new script in vuGen and replayed the script in vuGen and it works fine.

We are trying to import the same script to BSM which is integrated with BPM and we are receiving following error as in attached image.

Do we need to do any additional settings in BSM/BPM to import the script, please advise.


End to End monitoring of mobile digital applicationOpen in a New Window

Hello All

End user has deployed weblogic java applets in their environment and want to do end-to-end monitoring of their environment. Their environment consists of following,

Weblogic server where java applets are deployed
Java applets talk to Oracle DB for transactions.
Oracle DB is installed in seperate server.
iPlanet Server is installed in seperate server.

I would like to know how to create Business model for the application starting from root. My idea is to create following model,

Business application
       Weblogic server
              Java applets deployed
                       Java applets connectivity to Oracle db
       iPlanet server

Please let me know if any other attactive views that can be created for the above application monitoring.

Mainly we want to create views for NOC monitoring users and Application monitoring users.

Please advise.


Next APM Online Expert day April 19-20thOpen in a New Window

Hello everyone,

APM is hosting an Online Expert Day on April 19-20th, 2017! Mark this on your calendars! 

If you are a customer with a support contract, then we would like to invite you to join us Application Performance Management Support Customer Forum on April 19-20th, when HPE product Experts will be online for 25 hours to answer any questions regarding:


Any topic


Event start time:  April 19th at 03:00 PM PDT / 06:00 PM EDT / 10:00 PM GMT

Event end time:  April 20th at 04:00 PM PDT / 07:00 PM EDT / 11:00 PM GMT



What is an Online Expert Day

Online Expert Day is an event when HPE product, R&D, and Support team members and other employees join our online forums to answer your toughest technical questions.  Online Expert Days give you a chance to talk directly with the HPE Experts!


How does the Online Expert Day event work? 

HPE Experts will be online for 25 hours in the forum and will do their best to answer your questions. They may need to get some more information from you so please check the box "email me when someone replies".  An online conversation will be born!


To participate, you do need access to the Application Performance Management Support Customer Forum if you don’t have access, please add your Support Agreement ID (SAID) to your HPE Passport profile and log in again.


To check this please do the following:


HPE Support


How to setup Alerts 'Access URLs' to use POST and communicate over SSLOpen in a New Window

BSM 9.25

I saw in one of the documentations that there is a way of changing the Alert Access URLs to use POST instead of GET. In addition, what is the requirement to send a request over to a web server running with HTTPS.




BSM9.25 - Action Raw Data - Equivalent "Customer Query" in "Customer Query Builder"Open in a New Window

Hi Experts,

Is there an equivalent customer query for Action raw data, where i just want to see:

1. Action (name)

2. Start time (can be just the date)

3. Client (ip address)

My problem is that Action Raw Data returns only 200 rows, which i can't change.

So wondering if i can get more rows via customer query builder for a particular period of time.

I want to extract this information as a source for other reports that i am doing.


Any help would be much appreciated.

Thanks & Regards




BPM and diagnostics on same serverOpen in a New Window

Hi Expert.


We have server with diagnostics installed and we want to install BPM on the same machine. Will both work ? or there will be issue of ports ?



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