HPE Software Products: Application Performance Mgmt (BAC/BSM)
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SiS Linux the Calculated Metric function #min, #max , #previous are not workingOpen in a New Window

Calculated Meric.


<<pkts>> - #previous(<<pkts>>)

All #functions are giving "The expression cannot be calculated"


How to attach Certificates & how to add a security exception for a url in loadrunner?Open in a New Window

Mod Message: This post was moved from a legacy inactive Topic. Refer the link below for the original topic:

  • Application Performance Mgt > Application Perf Mgmt (BAC / BSM) Practitioners Forum >

Error -27737: The certificate index value (1) is bigger than the maximum possible value



I was facing the same issue. when i am using chorme it is working fine , but having certficate issue in mozilla and I.E. Someone , please explain me about certificates , how to attach it? Also, can i add a security exception for a url in loadrunner (in develop scipt mode we can do it easily, but that will be used only once , that also in develop script mode, but that won't be useful for replay). 


Thanks & Best Regards



Error after migrating from Sitescope 11.24 to 11.32Open in a New Window


            Receiving error after upgrading from Sitescope 11.24 to 11.32.  I have done multiple upgrades which works well, but this one gives me error. The only difference with one is it was running on https tcp 8443. I use the old serverkeystore . The moment i import the old config the error below appears.

Can i run the old config using http 8080 or new to recreate the serverkeytore file ? What could be the issue.



No error

2016-12-09 14:35:42,866 [SiteScope Main Thread] (SiteScopeHeartbeatManager.java:53) INFO  - The Heartbeat Scheduler was started.
2016-12-09 14:35:42,945 [SiteScope Main Thread] (ServiceController.java:82) INFO  - Registering service: Host DNS Resolution Service
2016-12-09 14:35:43,070 [SiteScope Main Thread] (ServiceController.java:82) INFO  - Registering service: Monitor History Event Sink Service
2016-12-09 14:35:43,085 [SiteScope Main Thread] (ServiceController.java:82) INFO  - Registering service: Alert Action Execution Counter Registry Service
2016-12-09 14:35:43,085 [SiteScope Main Thread] (ServiceController.java:82) INFO  - Registering service: Alert Open Status Registry Service
2016-12-09 14:35:43,195 [SiteScope Main Thread] (SiteScopeSupport.java:693) INFO  - ---------------------------------------------
2016-12-09 14:35:43,195 [SiteScope Main Thread] (SiteScopeSupport.java:694) INFO  - Starting SiteScope...
2016-12-09 14:35:43,319 [SiteScope Main Thread] (SiteScopeSupport.java:589) INFO  - Initializing configuration layer.
2016-12-09 14:35:51,490 [SiteScope Main Thread] (SiteScopeSupport.java:607) INFO  - Configuration layer initialize successfully.
2016-12-09 14:35:51,490 [SiteScope Main Thread] (SiteScopeSupport.java:616) INFO  - Initializing preferences.
2016-12-09 14:35:51,490 [SiteScope Main Thread] (SiteScopeSupport.java:618) INFO  - preferences initialize successfully.
2016-12-09 14:35:51,662 [SiteScope Main] (SiteScopeSupport.java:397) INFO  - SiteScope 11.32.301  build 225 process started at Fri Dec 09 14:35:51 SGT 2016
2016-12-09 14:35:51,662 [SiteScope Main] (SiteScopeSupport.java:400) INFO  -  Windows Server 2012 R2 6.3
2016-12-09 14:35:51,662 [SiteScope Main] (SiteScopeSupport.java:406) INFO  -  Java HotSpot(TM) 64-Bit Server VM, 25.40-b25
2016-12-09 14:35:51,662 [SiteScope Main] (SiteScopeSupport.java:413) INFO  -  Time zone offset is 8.0 hours. Time zone ID is Asia/Singapore.
2016-12-09 14:35:51,725 [SiteScope Main] (SiteScopeSupport.java:774) INFO  - Starting to upgrade SiteScope data
2016-12-09 14:35:51,740 [Thread-14] (KeepSiteScopeAliveDuringUpgradeThread.java:37) INFO  - progress updater started
2016-12-09 14:35:52,209 [SiteScope Main] (ConfigManager.java:764) ERROR - Commit verification failed due to:
2016-12-09 14:35:52,209 [SiteScope Main] (APIMonitor.java:572) ERROR - Error while trying to delete monitor: 9 from group: __Health__
2016-12-09 14:35:52,209 [SiteScope Main] (LicenseUsageMonitorUpgrader.java:103) ERROR - failed to delete  monitor : The monitor is referenced by
Critical and Minor Alert(System);
 Please change the references before cuttingdeleting the monitor.
2016-12-09 14:35:52,209 [SiteScope Main] (SiteScopeSupport.java:785) ERROR - Unable to preform upgrade, for more information go to - upgrade.log
2016-12-09 14:35:52,381 [localhost-startStop-1] (SiteScopeShutdown.java:51) INFO  - Shutting down SiteScope reason Tomcat is going down (destroy of InitSiteScope HttpServlet)...
2016-12-09 14:35:52,397 [ShutdownThread at Fri Dec 09 14:35:52 SGT 2016] (SiteScopeGroup.java:1086) INFO  - Stopping dynamic counters flow...
2016-12-09 14:35:52,459 [ShutdownThread at Fri Dec 09 14:35:52 SGT 2016] (SiteScopeGroup.java:1137) INFO  - Waiting 40 secs to allow monitors to complete.

2016-12-09 17:24:38,527 [SiteScope Main] (UpgradeManager.java:227) INFO  - Finish upgrade Database Monitor Upgrade
2016-12-09 17:24:38,527 [SiteScope Main] (UpgradeManager.java:205) INFO  - Start upgrade Upgrade License Usage Monitor to fit new licensing model
2016-12-09 17:24:38,527 [SiteScope Main] (UpgradeManager.java:206) INFO  - Upgrade Upgrade License Usage Monitor to fit new licensing model
2016-12-09 17:24:38,527 [SiteScope Main] (UpgradeManager.java:208) INFO  - This upgrader is mandatory.
2016-12-09 17:24:38,543 [SiteScope Main] (UpgradeManager.java:215) ERROR - Failed to perform upgrader Upgrade License Usage Monitor to fit new licensing model
2016-12-09 17:24:38,543 [SiteScope Main] (UpgradeManager.java:216) INFO  - Report: Failed to delete  monitor : The monitor is referenced by
Critical and Minor Alert(System);
 Please change the references before cuttingdeleting the monitor.

2016-12-09 17:24:38,543 [SiteScope Main] (UpgradeManager.java:217) ERROR - com.mercury.sitescope.upgrade.UpgradeFailureException: failed to delete  monitor : The monitor is referenced by
Critical and Minor Alert(System);
 Please change the references before cuttingdeleting the monitor.
2016-12-09 17:24:38,543 [SiteScope Main] (UpgradeManager.java:150) ERROR - Stopping upgrade task, Upgrade License Usage Monitor to fit new licensing model is a mandatory upgrader


Read .CSV file from sitescope.Open in a New Window

Hello Experts,
I want to monitor a .csv file from sitescope. Can sitescope read that format of file? If yes, what should be the logfile encoding to be set to.

When i try to do it, sitescope says unable to read log file. The user has full rights to the logfile but it still says this.

Would appreciate urgent help on this.

Thanks and Regards
Utkarsh Patel


HP BPM Username and password changeOpen in a New Window

Hi ,

I want to change the BPM console userid and password also want to create new users.

Please suggest how to do it ?




sitescope remote windows server monitoring issueOpen in a New Window

HI Team,

We are monitoring windows server using WMI in sitescope . we are able to connect manually using WMI however while connecting from sitescope it is giving timeout error . 

Using WBEMTEST tool we are able to make sucessfull WMI connection however using sitescope it is showing timeout .

We checked with netbios and it makes sucessful connection but issue with WMI . How we can address.

Sitescope version : 11.24

We tried disabling cache and create new connection but still facing the issues.



RUM Instrumentation framework issue for mobile androidOpen in a New Window


We have instrumented one android apk using HP RUM . In the log we see continously below error . Application team says apk is crashing due to below error 

Fatal Exception: java.lang.RuntimeException: Unable to create application com.hp.rum.mobile.rmapplication.RUMApplication: java.lang.RuntimeException: Meta-data property with name App-ID is missing in AndroidManifest.xml.

Pl help






SiteScope admin requirementsOpen in a New Window

Due to a change in staff I am picking up running SiteScope for testing.  The SiteScope manual says:

"It is also recommended that the SiteScope service be run with a user account that has administrator privileges. A local system account can be used, but this affects the configuration of connection profiles to remote Windows servers."

So I have requested that privileged account.  Unfortunately my  company's security team are asking why I need admin rights, they say that the SiteScope manual is too vague about why I need them.

Can anyone clarify (to a security consultants standard!) why it is recommended that the SiteScope service be run with a user account that has administrator privileges?




Define new CMA in SiteScope - OMiOpen in a New Window

Hi all

We have SiteScope 11.30 - OMi 10 integration configured. As we can see, there are five CMA (CMA1 - CMA5) be defined in event mapping within SiteScope, and we can also find them in integration policy 'HP_SiteScope_to_Operations_Manager_Integration_by_Log_File(2.0)'

I am thinking if possible to add new custom attributes. For example, I want to add a custom attribute 'ForwardToTicket' in event mapping in SiteScope, and have it be forwarded to OMi event console also. But I guess we need to modify integration policy to make it happen?

Does anyone have such requirement or experience?

thanks so much



Sitescope restartingOpen in a New Window

Hey experts,

We have an installation of Sitescope (11.30) with bsm 9.26 Last weekend we got 2 reboots of sitescope. From error logs, the only thing i've seen is a lot of errors in bac_integration and a lot of errors in error.log of communications to BSM. From what i have read (i think kenneth said it) its possible that bac integration makes Sitescope restart




BPM 9.30 Installer LocationOpen in a New Window


Anyone knows where to find BPM 9.30 installation?

It seems that there was a release, but as usual, very hard to find the installer. I have tried to search from the https://softwaresupport.hpe.com, yet so far not able to find it yet.

Best Regards

Charles L.


HP BSM: Cannot handle 'api_getservertime.asp'Open in a New Window

Hello guys,

We experienced one issue in our BSM 9.25 (distributed deployment), when i try to load from some bpm host this url - http://gwserver/topaz/topaz_api/api_getservertime.asp i get error like:

Cannot handle 'api_getservertime.asp'. Error: Error invoking ServerDispatcher.getServerTime() for uri api_getservertime.asp. Error: Can't find class ServerDispatcher while trying to invoke getServerTime()

I don't know where in /lib in who jar file i should check for this class. Can you assist me please, how exactly i can fix this issue?

Thanks in advance!


Sitescope Regular Expressions to get value from 2nd lineOpen in a New Window

Hello All,

I wonder if there is a way to get the return value from 2nd line using regex

for example i have this output from script


text 1 text 3 text ...




i need get the value in the 2nd line ... is there a way to do this ?




SiteScope Website monitoringOpen in a New Window

Can someone please advise the best solution for monitoring a website using SireScope?  The web site I need to monitor includes a login.  I need to monitor the initial login, authentifation and main page of an application.  Is there a template that does this?  Any other quick starts would be highly appreciated.



what is a monitor?Open in a New Window

Hello everybody,

I m a student engineer, I worked on HPE SiteScope during my internship. Can someone please give me a precise definition of a monitor is.

Thank you for your support


Ci Types available in SiteScope -> HP Integration SettingsOpen in a New Window


How we can change the types listed in the drop box in Monitor-> Properties-> HP Integration Settings-> Ci Type ?


Best regards,




BAC 8.07: modify transaction orderOpen in a New Window



i create some scenario where transactions are not in logical order. I try to modify it in: Admin -> EUM -> Reports -> Transactions Order.

When i try to change it by clicking on sort by name, then clic on save button, but transaction revert back immediatly to their original order in the panel. I try to logoff/logon to see if changes are applied, but not.

I try stop the scenario before, same behavior.

There is a bug in my BAC version? Did i miss something ??


Thx for your help


Thx for your help



URL SequenceOpen in a New Window

I'm trying to learn Site Scope and one of my tasks is to create a URL sequence test.  My target has to be Internet based because I don't have any hosts I can test on.  I figured I would use a login process to yahoo.com.

So far, I've only created a single step, but it is failing as written.


The URL I'm using is the main page for Yahoo mail:  https://login.yahoo.com/config/login?.src=fpctx&.intl=us&.lang=en-US&.done=https%3A%2F%2Fwww.yahoo.com  (Yahoo maiil, main login site.)


The "Match content" regex I'm using is as follows:



That is simply look for the string email on that page.  

When I select to save and verify, I get the folloiwng error:


Status Summary: content match error on Step Test 1 (step 1), https://login.yahoo.com/config/login?.src=fpctx&.intl=us&.lang=en-US&.done=https%3A%2F%2Fwww.yahoo.com, Test Metric=true

Again, I'm just testing the login into a page on the Internet.  Is this a valid test for Site Scope, and if so, what is wrong with my logic?



BSM 9.26 integration error with Sitescope 11.24Open in a New Window


Need a big help here. The sitescope was integrated with a old BSM and i have disconnected and reconnected to a new BSM servers. 

HP Operations Manager works well but BSM integration is not. The main issue here is im trying to pull certificate of the BSM, using certificate managed and it showing error "Connection failed" but i can telnet to the same bsm server on tcp 443.  

DB created, SAM profile created but i cannot go further because i cannot pull the ssl cert from certificate management. I tried manuallly exporting it but not working.

Error as below from logs

http-8080-Processor14] (TopazManager.java:174) ERROR - Failed to get free profiles list. Failed to retrieve a response from api_invoke(). URL: https://x.x.x.x.x host: XXXXXX port: 443, UsingProxy: false, isHTTPS(SSL): true, javax.net.ssl.SSLHandshakeException: Remote host closed connection during handshake, currentRetry: 3

How can i pull the ssl cert in and why its not working from certificate management ? Please help


BSM API and getting system dataOpen in a New Window

We have recently began using BSM in congress with out HP OM servers. I need to automate the monthly downtime for each server. The issue is that we have a very large network and the monthly downtimes are based on a day/time (IE First saturday of each month from 10pm-2am), but those can vary widely. When in Downtime manager, the "monthly" downtime does a date instead of day of the month (IE 15th of every month instead of second saturday). I found the API where I can script this to create a new patch downtime everymonth, the issue I am having is that there does not seem to be a way of programatically pulling a list of servers and their Global ID's to put into the script. Is there a way to Powershell the retrival of these global ID's or a way to use FQDN instead?

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