HPE Software Products: Application Performance Mgmt (BAC/BSM)
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Sitescope v11.24, web service monitor, app only accepting TLSv1.1 and TLSv1.2 versionsOpen in a New Window

The web service monitor I set up worked up until recently, now it is returning the error: UsingProxy: false, isHTTPS(SSL): true, javax.net.ssl.SSLHandshakeException: Received fatal alert: handshake_failure, currentRetry: 0java.io.IOException

The development team informed me they are only accepting TLSv1.1 and TLSv1.2 versions as per latest release.

Is this possible to do on version 11.24? and how do I enable it?

Thanks,

Craig

 

Sitescope 11.33 search api regex partOpen in a New Window

Hi,

I am trying to run the search api from batch script but the regex part is not working as expected.

Is there something special needed to be added on command while making "-searchregex true".

 

Thanks

Sushobhita MIshra

 

APM IP address changedOpen in a New Window

Staging APM 9.30 with 2 server deployment and remote Oracle DB.

The IP address of Gateway , Data Processing and DB servers were changed yesterday. is it required to re-install the application or re-configuration should suffice to update the changes?

 

Are any REST Web services available to access Sitescope data?Open in a New Window

Hi Team,

 

Need some REST webservices to access Sitescope data. Are there any defined or available from hp??

 

Thanks,

Harish.

 

BSM 9.26Open in a New Window

Hello,

I am looking for documentation on the fixes that are in BSM9.26.  I am currently running BSM 9.24 and it certainly has it's challenges so we are planning to upgrade to 9.26.  I would like to see what has been fixed in this new release.

 

Thanks,

Janice

 

 

Business Applications not showing under End User Monitors after creationOpen in a New Window

I'm running APM 9.30 and every time I create a new business application and complete the wizard, nothing populates under the End User Monitors tree.  I was using the latest version of java and even tried 7u75, I'm currently using the eval license that comes with APM. 

Any help would be appreciated.

 

SNMP trap IP configurationOpen in a New Window

Hello,

We have configured one IP address of Netcool probe as Default SNMP target address in Infrastructure Settings Manager of BSM but we need to add one more IP of secondary Netcool probe. As both the netcool probes are in Active - Active status. So please suggest the way out to get both of them as global SNMP target IPs list in EUM alert settings.

 

Feb 8-9th: Sitescope Online Expert DayOpen in a New Window

Hello Everyone,

Sitescope is hosting an Online Expert Day on February 8-9th, 2017!  Mark this on your calendars!

 

If you are a customer with a support contract, then we would like to invite you to join us in this forum on
February 8th – 9th, when HPE product Experts will be online for 25 hours to answer any questions regarding:

Any topic on SiteScope

 

What is an Online Expert Day? 

Online Expert Day is an event when HPE product, R&D, and Support team members and other employees join our online forums to answer your toughest technical questions.  Online Expert Days give you a chance to talk directly with the HPE Experts!

 

How does the Online Expert Day event work? 

HPE Experts will be online for 25 hours in the forum and will do their best to answer your questions. They may need to get some more information from you so please check the box "email me when someone replies".  An online conversation will be born!

 

Event start time:  February 8th at 03:00 PM PST / 06:00 PM EST / 11:00 PM GMT

Event end time:  February 9th at 04:00 PM PST / 07:00 PM EST / 0:00 AM GMT

 

To participate, you do need access to the Sitescope Support Customer Forum if you don’t have access, please add your Support Agreement ID (SAID) to your HP Passport profile and log in again.

 

To check this please do the following:

 

If you have a valid support contract and are still experiencing issues after checking it or adding it, please send an email to swcommunity@hpe.com.

 

For upcoming Online Expert Days, please bookmark the page HPE Software Online Support Services - Forum events

If you have questions regarding the Online Expert Day event, please reply to this message.

We look forward to your attendance and your questions!

Regards,

HPE Support

 

Need help to wirte a reqular expression for followingOpen in a New Window

Hi 

I am look to find some help in bulid a regular expression for my log file monitoring for the following content 

"GET /FIM/sps/acde/saml20/logininitial?RequestBinding=HTTPPost&ResponseBinding=HTTPPost&Target=https://cuserv.acblue.org:443/cussvc/home.do&NameIdFormat=email HTTP/1.1" 500 "

i want alert when i found this content in the log file, please help me how to buld my log file monitoring for this.

 

SiteScope JMX monitor Template alert cant able to send CI type/Related CI in the OMiOpen in a New Window

SiteScope JMX monitor alert cant able to send CI type/Related CI in the OMi :-

We are monitoring Apache Tomcat via SiteScope Apache Tomcat Template (JMX Monitor template) and forwarding the Alert to OMi where we are not getting CI type in the OMi Alert which is forwarder from SiteScope for Tomcat Template monitor.

We need the CI in formation in the Alert .

Thansk

 

 

 

 

BSM disk size increasing by *.mpp files been created every minute -Urgent help neededOpen in a New Window

Experts,

              I need some help here, there has been like part-xxx.mpp files been created every single minute , each file size is about 8MB  and this has been reducing my the space on the server . I need urgent help to understand, what are this files and how to stop them from being created and can i delete the old history files. Please do help.

Location of the files are at \HPBSM\.persist_dir\db_loader\main\dlq\

Best Regards

Sara

 

RDP Session Time Out OptionsOpen in a New Window

So I am using the 

    rdp_disconnect_server("StepDescription=Server Disconnect 1", 
        RDP_LAST);

The Problem is that it Disconnects too fast not allowing me to see the session for at least 15 Seconds. I need it to Stay in the RDP session to Capture info to Verify Later in the Script 

 

RDP_Disconnect _Synch stays in the session and will Time out, not Properly Disconnecting the Session. That is the reason I switched to stop it from staying in.

NOTE: There are Task Running on The RDP Screen, so not sure its still capturing activity, Making it stay in the session too long

 

Can someone Help? 

 

BPM 9.25 - pending samples issue.Open in a New Window

Hello there,

I experience some problem with some bpms in our environment. Recently i started to upgrade our bpms to version 9.25 and i noticed follow thing. When BSM is down is normaln all bpms to save samples locally. When i start BSM all bpms with version 9.25 don't send pending samples, and they continue to accumulate new locally. This happen only on bpms which version is 9.25, on the older bpms with version 9.02 this problem is not available. If i restart bpm, all pending samples sent normally. But this i can't accept as solution, because i can't go on any bpm to do a restart on any downtime on BSM. In which log exactly i can check current status for pending samples. At bpm_sample_sender.log i see one error: [ScriptJsonConverter] Failed to parse json file: ....., and i am not sure that this is the main reason for my problem. Anyway any additional help would be welcome.

Thanks in advance.

 

Network Bandwith Monitor Max Counter issues?Open in a New Window

Hello,

i have an issue to add network bandwith Monitor. When i add new more than 10 Counters to Network Bandwith Monitor its alert like this" You have chosen 12 conters.note that the monitor support no more then 10 counters" .

What i have done;

i change the value of the "SNMP monitor max number" froms "infrasructure preferences" to 30  and restart the sitescope restart.

But it didnt solved the issue,

Thanks for your help,

 

BSM 9.25 - OMI 10.12 IP1 mismatch in the database table REMOTE_GROUP_MAPPINGOpen in a New Window

Hi,

We are upgrading BSM 9.25 to OMI 10.12.
We are facing the following issue while running the upgrade wizard.
The check schema task fails with this error:
The current schema is not compatible with version 10.10.0.0.
The repair scripts located in F:\HPBSM\dbverify\tmp\ may help resolve schema incompatibility.
Warning: Only use the repair scripts in coordination with Customer Support as running these scripts can result in data loss.

Differences for DataBase [BSM_MGMT02]
TABLE
Name:REMOTE_GROUPS_MAPPING
Column:
name:[LDAP_DOMAIN].problem[column default.needed[].found['default']]

We ran the sql script found in \Dbverify\tmp but it didn't fix the issue.

Can anybody help us on this issue ?

 

Thanks

Françoise

 

BPM : Failed to invoke taskOpen in a New Window

Hi Team,

While checking any of the BPM profile while invoking it is giving error as "Failed of invoke task" for many of BPM profiles.

What could be reason behind it.. Plsz suggest

 

Feb 15th – Feb 16th: APM Online Expert Day!Open in a New Window

Hello everyone,

APM is hosting an Online Expert Day on Feb 15th – Feb 16th, 2017! Mark this on your calendars! 

If you are a customer with a support contract, then we would like to invite you to join us Application Performance Management Support Customer Forum on February 15-16th, when HPE product Experts will be online for 25 hours to answer any questions regarding:

 

Any topic

 

Event start time:  Feb 15th at 03:00 PM PST / 06:00 PM EST / 11:00 PM GMT

Event end time:  Feb 16th at 04:00 PM PST / 07:00 PM EST / 0:00 AM GMT

 

What is an Online Expert Day

Online Expert Day is an event when HPE product, R&D, and Support team members and other employees join our online forums to answer your toughest technical questions.  Online Expert Days give you a chance to talk directly with the HPE Experts!

 

How does the Online Expert Day event work? 

HPE Experts will be online for 25 hours in the forum and will do their best to answer your questions. They may need to get some more information from you so please check the box "email me when someone replies".  An online conversation will be born!

 

To participate, you do need access to the Application Performance Management Support Customer Forum if you don’t have access, please add your Support Agreement ID (SAID) to your HPE Passport profile and log in again.

 

To check this please do the following:

Regards, 

HPE Support

  

For more information on our Support Customer Forums and how to add your Support Agreement ID (SAID) to your HPE Passport profile, please click here.

 

 

ArcSight Logger nad NetFlowOpen in a New Window

Dear Madam/Sir
We have created a netflow smartconnector to send the netflow information from a cisco routers to the ArcSight Logger, but we can not get its data on the logger. we installed a wireshark Analyzer on the smartconnector server and realized that the router sends the data but the connector does not send it to the logger. the agent.log file on the smart connector shows this message:

FATAL EXCEPTION:
com.arcsight.loadable.parser.api.ParseException: Exception setting event values,
 please verify that the data type for [ipv4_src_addr] and value [2886992033] mat
ches the data type of [sourceAddress(IPAddress:22)] (java.lang.Long cannot be ca
st to com.arcsight.common.x.g)

waht are we missing. can you give a hint to us please?

Thank you very much

 

RTSM CI attributes export with cmdb_idOpen in a New Window

Hi All,

I try to export CI informations from BSM RTSM using Connect-IT based on a TQL query.

I can access all of the necessary attributes except ucmdb id.

This system is not a global_id generator, so my only chance to identify the CIs is using cmdb id.

Please tell me, is there any way to export cmdb id with the attributes?

Thanks for any help.

 

HA auto-failover expectations for DPSOpen in a New Window

This is for BSM 9.26 on RHEL 6.7, two load-balanced GWs and two DPS configured for HA.  No System Health.

Initial Note: The documentation fails to describe how this process looks from a user experience perspective.  I see lots of "this backs up that" and "look to these log files" but no "when HA occurs here is what you should see on the two servers and in the JMX console."  Just sayin'.

I can successfully move all services from the primary to the secondary and back again via the hac-manager mbean.  Services show up correctly when listed, especially after a move when I can then see status for both DPS servers for each service.  I would be happier here if the list status always showed the status for each service on each DPS regardless of if there has been a recent move...but that's me.

Starting with both primary and secondary DPS showing available in bsmstatus.  If I stop the primary DPS (service hpbsmd stop) everything shuts down as normal on the primary DPS, but the secondary DPS does not automatically pick up the services.

  • I assume this means the services to not auto-migrate if the primary DPS was intentionally stopped by the admin?
    • This would mean if I need to stop the primary DPS I must manually move all services to the secondary DPS before stopping the primary DPS?
  • Is there a timeout after which the secondary would take over from a purposely stopped primary DPS?  The docs are unclear on this behavior.

Does the HAC Gen Property "Keep alive timeout (minutes)" at default "20" mean that the secondary DPS will not take over a service from the primary DPS until that service has been unavailable for 20 minutes?  This would mean if the primary DPS for any reason halted, the secondary DPS would wait 20 minutes before taking over the services?  I suppose I could just stop the primary DPS, wait 20+ minutes, and check for myself.

It sounds like this means if the process for any given service fails on the primary DPS, the local nanny manager will attempt to restart the process (forever or some defined number of attempts?), and meanwhile the secondary DPS is ticking the timeout clock on that service until the proscribed time (20 minutes default) passes.

 

Thanks!

sh

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