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HPE Software Products: UCMDB and UD Practitioners Forum (Previously CMS)
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uCMDB (V10.11) Failed to start - component [mapping-engine]Open in a New Window

uCMDB startp components (content-install, packaging, scheduler and Softwarelibrary) are not Started and

mapping-enginge Failed with error

 [Starter for "mapping-engine" (during Writer server startup). (customer 1, id name: Default Client)] error occurred in manager [Data Access Container Task] during shutdown ,details:
java.lang.NullPointerException
at com.hp.ucmdb.dataAccess.manager.AbstractDataAccessContainerManagerImpl.removeAllDestinations(AbstractDataAccessContainerManagerImpl.java:80)
at com.hp.ucmdb.dataAccess.manager.AbstractDataAccessContainerManagerImpl.shutdown(AbstractDataAccessContainerManagerImpl.java:65)
at com.mercury.topaz.cmdb.server.manage.service.impl.ServiceComponentImpl.shutdownSubsystemManagers(ServiceComponentImpl.java:97)
at com.mercury.topaz.cmdb.server.manage.service.impl.ServiceComponentImpl.shutdown(ServiceComponentImpl.java:89)
at com.mercury.topaz.cmdb.server.manage.service.impl.ServiceComponentImpl.startUp(ServiceComponentImpl.java:83)
at com.mercury.topaz.cmdb.server.manage.instance.CustomerInstanceImpl.startComponentLocally(CustomerInstanceImpl.java:104)
at com.mercury.topaz.cmdb.server.manage.instance.CustomerInstanceImpl.startComponentLocally(CustomerInstanceImpl.java:94)
at com.mercury.topaz.cmdb.server.manage.instance.Controller$ComponentLifecycleImpl.startComponent(Controller.java:291)
at com.mercury.topaz.cmdb.server.manage.instance.CustomerController.startComponent(CustomerController.java:482)
at com.mercury.topaz.cmdb.server.manage.instance.CustomerController.access$200(CustomerController.java:29)
at com.mercury.topaz.cmdb.server.manage.instance.CustomerController$RunnerWrapper.run(CustomerController.java:444)
at org.eclipse.jetty.util.thread.QueuedThreadPool.runJob(QueuedThreadPool.java:599)
at org.eclipse.jetty.util.thread.QueuedThreadPool$3.run(QueuedThreadPool.java:534)
at java.lang.Thread.run(Thread.java:722)
[Starter for "mapping-engine" (during Writer server startup). (customer 1, id name: Default Client)] Customer [1, id name: Default Client]: Federation Info Manager is shutdown properly !!!
[Starter for "mapping-engine" (during Writer server startup). (customer 1, id name: Default Client)] Failed to start component [mapping-engine]
java.lang.ClassCastException: com.mercury.topaz.cmdb.shared.base.BaseCmdbConstants$Property$1 cannot be cast to java.lang.String
at com.hp.ucmdb.manage.info.SynchInfoConverter.convertCmdbObjectToCurrentSynchUnitInfo(SynchInfoConverter.java:160)
at com.hp.ucmdb.manage.info.InfoManagerImpl$ResetStatusesListener.resetAllCurrentSynchUnitInfoStatuses(InfoManagerImpl.java:463)
at com.hp.ucmdb.manage.info.InfoManagerImpl$ResetStatusesListener.serverBecameWriter(InfoManagerImpl.java:450)
at com.hp.ucmdb.manage.info.InfoManagerImpl.startUp(InfoManagerImpl.java:63)
at com.mercury.topaz.cmdb.server.manage.service.impl.ServiceComponentImpl.startup(ServiceComponentImpl.java:119)
at com.mercury.topaz.cmdb.server.manage.service.impl.ServiceComponentImpl.startupSubsystemManagers(ServiceComponentImpl.java:109)
at com.mercury.topaz.cmdb.server.manage.service.impl.ServiceComponentImpl.startUp(ServiceComponentImpl.java:71)
at com.mercury.topaz.cmdb.server.manage.instance.CustomerInstanceImpl.startComponentLocally(CustomerInstanceImpl.java:104)
at com.mercury.topaz.cmdb.server.manage.instance.CustomerInstanceImpl.startComponentLocally(CustomerInstanceImpl.java:94)
at com.mercury.topaz.cmdb.server.manage.instance.Controller$ComponentLifecycleImpl.startComponent(Controller.java:291)
at com.mercury.topaz.cmdb.server.manage.instance.CustomerController.startComponent(CustomerController.java:482)
at com.mercury.topaz.cmdb.server.manage.instance.CustomerController.access$200(CustomerController.java:29)
at com.mercury.topaz.cmdb.server.manage.instance.CustomerController$RunnerWrapper.run(CustomerController.java:444)
at org.eclipse.jetty.util.thread.QueuedThreadPool.runJob(QueuedThreadPool.java:599)
at org.eclipse.jetty.util.thread.QueuedThreadPool$3.run(QueuedThreadPool.java:534)
at java.lang.Thread.run(Thread.java:722)

 

 

Prepare a TQL for servers where antivirus is NOT InstalledOpen in a New Window

Hi All

I need to prepare a TQL which gives me the report where Symantec(Antivurus) is NOT installed .

I have extracted a report to find where the Symantec is installed .

Can someone help me on this or give me pointers .

 

Regards

AA

 

 

Import data from excel file into ucmdbOpen in a New Window

Hello,

I had a question and wanted some suggestions as well,

We have some PDL information from excel file to be imported (email contact, primary, secondary contacts) into ucmdb but we do not have a license. Are there any APIs which we can use to get this done? I was referencing the ucmdb Developers guide but not sure if we have a decent sample on that.

My idea was to pull all the information into a CI type called Persons or create a CIT in the windows server and import the data into them.

Any help is greatly appreciated

 

How to fetch a global ID of a CI from uCMDB using OO flowOpen in a New Window

Hi Experts,

I would like to create a oo flow which would fetch the global id of a CI from uCMDB and then remove that CI from uCMDB using the global ID. How can i acheive that, Is there any content pack avail or any build in uCMDB fuctionality in OO. Please advise.

 

Thanks

 

How to pull list of all CI's with global id in uCMDB 10.10Open in a New Window

Hi Experts,

Please tell if there is any way to pull the list of al CI's in uCMDB along with corresponding global ID via JMX or any other method.

Thanks in advance.

 

Node is been populated in HP uCMDB 10.11 CUP 5.450 UD CP 14.05.317Open in a New Window

Hello,

i am experiencing issues when I run any discovery Job because the Nodes are not been populated. However, after running discovery jobs, the related host are been generated.

I have an HA environment.

Your help will be much appreciated

Please can someone advise or assist?

Some of the probe Erorr log below

2016-09-21 09:18:25,525> [ERROR] [JobExecuterWorker-29:Databases TCP Ports_10.4.56.40] (DynamicService.java:88) - DynamicService failed processing tables on destination: 10.4.56.40(ID=4627575c5a3aa4ddcf9a6a9534d23571)
java.lang.NullPointerException
at com.hp.ucmdb.discovery.library.execution.impl.JythonFactory.freePhytonInterpreter(JythonFactory.java:135)
at com.hp.ucmdb.discovery.library.execution.impl.ExecutionEngineImpl.finishExecution(ExecutionEngineImpl.java:89)
at com.hp.ucmdb.discovery.library.execution.impl.ExecutionEngineImpl.execute(ExecutionEngineImpl.java:99)
at com.hp.ucmdb.discovery.probe.services.dynamic.core.TablesProcessorUtil.processDestinationTables(TablesProcessorUtil.java:136)
at com.hp.ucmdb.discovery.probe.services.dynamic.core.DynamicService.discover(DynamicService.java:76)
at com.hp.ucmdb.discovery.probe.agents.probemgr.taskexecuter.JobExecuter.launchTask(JobExecuter.java:1202)
at com.hp.ucmdb.discovery.probe.agents.probemgr.taskexecuter.JobExecuter$JobExecuterWorker.launch(JobExecuter.java:946)
at com.hp.ucmdb.discovery.probe.agents.probemgr.taskexecuter.JobExecuter$JobExecuterWorker.executeTask(JobExecuter.java:870)
at com.hp.ucmdb.discovery.probe.agents.probemgr.taskexecuter.JobExecuter$JobExecuterWorker.run(JobExecuter.java:733)
<2016-09-21 09:18:25,853> [ERROR] [JobExecuterWorker-28:Databases TCP Ports_10.14.24.106] (DynamicService.java:88) - DynamicService failed processing tables on destination: 10.14.24.106(ID=f666b82c5d022a2de523bb1f3974f8d3)
java.lang.NullPointerException
at com.hp.ucmdb.discovery.library.execution.impl.JythonFactory.freePhytonInterpreter(JythonFactory.java:135)
at com.hp.ucmdb.discovery.library.execution.impl.ExecutionEngineImpl.finishExecution(ExecutionEngineImpl.java:89)
at com.hp.ucmdb.discovery.library.execution.impl.ExecutionEngineImpl.execute(ExecutionEngineImpl.java:99)
at com.hp.ucmdb.discovery.probe.services.dynamic.core.TablesProcessorUtil.processDestinationTables(TablesProcessorUtil.java:136)

Regards

Chris

 

 

 

Docker treating already discovered servers as new creating duplicatesOpen in a New Window

Docker has been causing some issues in UCMDB discoveries treating them as a new server upon every discovery run.

 We just installed content pack 19 in UCMDB which now includes Docker discoveries.  Does anyone know how to keep it from doing this?

 

Thanks!

 

 

Admin Password restore - URGENTOpen in a New Window

Hello All,

admin password has been mistakenly got reset and i would like to restore the old password for the account "admin" in which the integration has been dependent on that account. Tried using different account to reset the pwd for admin account but not able to set the old password which was simpler. is there a way i can revoke the old password for that account or any changes can be made on the .properties file??

we are using the UCMDB 10.21 version in windows 2008 R2 enterprise. Your help is very much appreciated since it is very urgent.

 

Thanks,

Rahish

 

uCMDB discovery from Json fileOpen in a New Window

Hello all,

Any somoene can help me how i can solve my issue:

i want to discovery CIs from an url contains a json data, the goal is to create my Business applications from this url or file. i have put my adapter based on python script but it can't executed each time i have echec because syntaxe error.

the version of ucmdb is 9.05 on windows server.

 

uCMDB REST APIOpen in a New Window

From (https://hpln.hpe.com/contentoffering/community-content-ud-0),  I have installed Rest API file for uCMDB and tried to configure the war file. However, the war zip file only contains class files but not the decompiled java files. Does anyone have java source files for the WAR file?

 

Oct27-28th: Online Expert day CMS (UCMDB/UD) !!Open in a New Window

October 27-28th: Next CMS/UCMDB Online Expert day!

Hello Everyone,

CMS (UCMDB/UD)  is hosting an Online Expert Day on October 27-28th, 2016!  Mark this on your calendars! 

If you are a customer with a support contract, then we would like to invite you to join us UCMDB and UD Support Customer Forum on October 27-28th, when HPE product Experts will be online for 24 hours to answer any questions regarding:

 Any Topic

 

Event start time: October 27th at 07:00 AM Pacific Daylight Time / 10:00 AM Eastern Standard Time / 02:00 PM Greenwich Mean Time

Event end time: October 28th at 07:00 AM Pacific Daylight Time / 10:00 AM Eastern Standard Time / 02:00 PM Greenwich Mean Time

 

What is an Online Expert Day? 

Online Expert Day is an event when HPE product, R&D, and Support team members and other employees join our online forums to answer your toughest technical questions.  Online Expert Days give you a chance to talk directly with the HPE Experts!

 

How does the Online Expert Day event work? 

HPE Experts will be online for 24 hours in the forum and will do their best to answer your questions. They may need to get some more information from you so please check the box "email me when someone replies".  An online conversation will be born!

 

To participate, you do need access to the UCMDB and UD Support Customer Forum if you don’t have access, please add your Support Agreement ID (SAID) to your HPE Passport profile and log in again.

To check this please do the following:

 

If you have a valid support contract and are still experiencing issues after checking it or adding it, please send an email to swcommunity@hpe.com.

For more information on our Support Customer Forums and how to add your Support Agreement ID (SAID) to your HPE Passport profile, please click here.

For upcoming Online Expert Days, please bookmark the HP Software Online Support Services - Forum events page.

 If you have questions regarding the Online Expert Day event, please reply to this message.

We look forward to your attendance and your questions!

Regards,

HPE Support

 

 

pulling Last Logged On User from SCCM into UCMDBOpen in a New Window

I have a use case to pull the last logged on user and last logged on time from SCCM, but I can't get the orm.xml quite right. Anyone doing this?

 

uCMDB gui report link to uCMDB BrowserOpen in a New Window

Hello Team,

I have once concern, for report what we extracted from gui in that report Name(hostname) come with hyperlink(i.e. uCMDB gui link)

Can we change it to uCMDB Browser instead of uCMDB gui.

is there any way, where we need to do the changes.

Browsers:

IE 11.0.9600

FF 48.0.1

uCMDB software:

- version=10.22.CUP3 334

 

 

Thanks

Bharat

 

Disk Last Access not updating for FIleSystem, job Resources by WMIOpen in a New Window

Hello All,

Job Resources by WMI is not working properly.

for some servers it is updating the latest/last scan date but for some servers is not.

File System -CI Type

Attribute - LastModifiedTime

 

uCMDB software: version=10.22.CUP3 334

MS Windows Server 2012 Standard

 

Thanks

Bharat

 

Adding "favorite CI types" to the "Advanced search" form.Open in a New Window

 

Hi,

I've a question about "UCMDB Browser ver.4.05.167" customization.
When we get into the "Advanced search" menu we can see "favorite CI types" icons at the top of the form. This icons are useful when we need to quickly locate a CI type.
Does anybody know - is it possible to add additional or remove existing "favorite CI types" objects to/from the "Advanced search" form?

Thank you!

 

Discovered Incident and RFC does not appears in Federated CIT for It ProcessRecord as seen in attachOpen in a New Window

I have UCMDB 10.22 CUP 3.334 in my sandpit environment.

I created OOTB federated data push integration job from HP service mangaer 9.34 to uCMDB.

After creating the topology definition view for Node and relationship to the Incident and RFC, the quantities was updated.

The challenge I am having is the quantities of the Incident and RFC records are not reflected in the It ProcessRecord subclass.

Please can someone share opinion or advise on how to resolve this.

Thanks

Chris

 

determine which assets/platforms are affected by a vulnerabilityOpen in a New Window

Hello,

Is there a way by which we can determine which assets/platforms are affected by a vulnerability and how many assests is affected? We are in ucmdb 10.21 .. is there any work around solution?

 

 

 

UD Hardware Scan on VMsOpen in a New Window

We are in the testing phase of UDi Agent deployment. When the agent is deployed to a virtual machine (VMWare), the hardware scan reports the resources of the physical platform, that is, the ESX host. So the agent is deployed to a Windows VM, Call Home processing instantiates the UDA CI, and we trigger the Inventory Discovery by Scanner job, but the hardware scan indicates that it has 2 6-core AMD processors and 64 RAM slots, which is true for the platform, but not for this particular VM. 

If we run the Host Resources by WMI job (that is, the agentless discovery job), it correctly reports the resources allocated to the VM. 

As I read the documentation, if I use Enterprise mode, I cannot disable the hardware scan, and in fact, I don't want to. I just want the scanner to report the resources for the VM, not the hypervisor's platform. 

Any advice? 

Bill Hargrove

 

Add class defined in Ucmdb 9.05Open in a New Window

Dear HP,

How to update, the class name to the oidtohostclass.xml configuration file?

information:oid 1.3.6.1.4.1.9.1.2139

thanks

 

HP Universal CMDB Browser loading issueOpen in a New Window

Dear HP,

Why browser loading is so long (browser:IE & firefox) is that problem in the application or server?

information:Ucmdb 9.05




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