HPE Software Products: Cloud Optimizer
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Extension of HPE Cloud Optimizer Evaluation LicenseOpen in a New Window

Hello everyone,

we are working with the Cloud Optimizer and the integration into Operations Manager i. We started using the Cloud Optimizer and activated the Evaluation License in December 2016 and reached the end of the 60 day trial period. So basically we miscalculated our project timeline and had a few backsteps with the Operations Manager i.

Is it possible the get a license key for a trial period and if yes, where can we get one.

Thanks in advance!


ComputeSensor not sending information to Cloud OptimizerOpen in a New Window

Hello experts,

We have a CO 3.01 deployed and we want to monitor some Windows hosts. After installing the ComputeSensor as indicated in the guide we found we have no data in CO. We checked the port 381 on both sides but it seems to be OK (picture attached).

One thing we found when enabling the CS service is that this error appears, despite having "regBBC=false"

3: INF: Tue Feb 07 18:59:40 2017: (19940): g_BbcClient is NULL!!

Please find attached the hpcs.conf file of the windows server.

We have opened the port in the firewall and seems to have connectivity. Any suggestion on what else to check? Anything else to configure in host or CO server?

Thanks in advance,



Monitoring AWS EC2 Instances using Sitescope.Open in a New Window

Hi all,

I am not able to monitor Aamazon (AWS) EC2 instances using HP SiteScope.

Sitescope will be running in separate Vm (inside Hp's network) and i need to monitor amazon Ec2 instnaces (running on amazon public cloud) to sitescope(inside hp's network).

Also suggest me if there are any methods where we can integrate cloudwatch to sitescope.

Can any one let me know how it can be done.


Prajwal V


CO Data collection stopped - PVCD getting stoppedOpen in a New Window


Cloud optimizer data collection gets stopped with PVCD getting abord automatically.

Kindly suggest solution to fix this.

Cloud Optimizer version : 3.0

OS: Linux Cent



Althaf Hussain


Overview report for Clusters are not showing for Memory and CPU usageOpen in a New Window



Discovery errorOpen in a New Window


we are using CO 3.01 and get an error in the discovery script:

0: ERR: Wed Oct 5 15:30:05 2016: agtrep (23659/140238358066944): (agtrep-132) Error in executing discovery action(s): WARNING: Policy action "/opt/OV/nonOV/python/bin/python /var/opt/OV/bin/instrumentation/service-discovery.py services" returned with non-zero exit value. Output of action is ignored.
Traceback (most recent call last):
File "/var/opt/OV/bin/instrumentation/service-discovery.py", line 555, in <module>
File "/var/opt/OV/bin/instrumentation/service-discovery.py", line 368, in GenRPXml
wp.write( rp_inst)
UnboundLocalError: local variable 'rp_inst' referenced before assignment

0: ERR: Wed Oct 5 15:30:05 2016: agtrep (23659/140238358066944): (agtrep-133) No output received from discovery policy action

I have seen that the script contains a variable with name rp_rp_inst so I guess it is a typo. So I am wondering if this is a know defect or where this is coming from?

Can somebody advise on this?

Kind regards,


changing threshold for datastore utilisationOpen in a New Window


can someone help me know how to change the threshold to monitor datastore utilization as i cound not find any configuration for datastore in the policy vPV Custom Alert Sensitivity Definition.



Organize VMs in Cloud OptimizerOpen in a New Window


Would anyone know how to organize VMs by groups in Cloud Optimizer?





Delete hostname entries from "Status Of Datasources "Open in a New Window

Dear Team,

is there any way to clear hostname entry from "Status Of Datasources " as this creating false status.

attached screenshot.





enforce fqdn for esx guest hostnamesOpen in a New Window

Hello! My customer has a large ESX env with guests partially having short, partially FQDN hostnames. When intgreting this into OMI we get duplicate CIs. It seems as if fixing this in OMI does not help because attempting to show VPV graphs using the corrected hostname will fail to return any data (since VPV still knows the short guest hostname). So it seems as it the only way (besides changing the actual hostnames of all the wrong guests - which is very risky due to the number and productive state) is to make VPV somehow convert the short hostnames to FQDN. Is that possible and if so how? Or is there any other way to solve this problem? Many thx!!


HP vPV - 'Download Collector ' link is not respondingOpen in a New Window


The 'Download Collector ' link is not responding while i try to download datasource for hyper v.

Kindly find attachment

Server OS: Cent OS 6.4

Client : Windows server 2008

Client browser: Chrome, ie10


Thank you.


vSphere guests are missing link to HypervisorOpen in a New Window


we are using CO 3.01 (with hotfix) to monitor vSphere environment and Omi 10.12 IP. The vSphere has around 450 vms. I can see the vms populated to OMi. All guests have the "is data collector for" link correctly set. But only a few of the Guests have the "Execution environment" link to the hypervisor set. So the vPV_Infrastructure view is mostly empty (or missing 95% of the Guests).

- Why is the link from the guest to the hyperviso missing?
- How to debug this?

Kind regards,


CO: OMi integration error during script runOpen in a New Window


I am integration CO 3.01 and OMi 10.12 IP1.
During the integration script run:
./vPV_integration_install.sh -i

the following error occurs:
[INFO] Copied HP vPV Integration Pack UCMDB views.
[INFO] Uploaded UCMDB package successfully.
[INFO] Copied HP vPV Integration Pack Packages to upload.
[INFO] Uploading HP vPV Integration Pack to Content Manager. Please wait..
[INFO] Uploaded HP vPV Integration Pack successfully.
Error: Connection refused
Error: Connection refused
[ERROR] Error in setting Infrastructure packages. Please update manually
[INFO] ## HP vPV Integration Pack Installation Finished: (Wed Nov 16 08:36:41 CET 2016) ##

  • What is going wrong here?
  • Why can't the error message be precise and tell me what is going wrong without having to debug the script and the error log? BTW: The error log also does not show any more details..I am assuming it wants to set the "HPOprVir" to the Infrasettings...

Kind regards,


Changing keystores and vertica default passwordsOpen in a New Window


I have a few questions regarding the default "changeit" passwords on the tomcat.keystore, jssecacerts and also the default vertica password. I would greatly appreciate if someone like Ramki could give me some insight on this.

First off, I'd like to suggest that you consider documenting this for the next CO release, as we see it as a major security leak.

Now to the point, my questions are:

1. If CO is set to run under LDAP/LDAPS security, and the keystore used is called jssecacerts, then cacerts is not consulted as explained here? If so, I think this should be documented to clear any confusions.

2. After quite the time, we've managed to change the tomcat.keystore password, we did it by using keytool -storepasswd -alias ovtomcatb -keystore /var/opt/OV/certificates/tomcat/b/tomcat.keystore and then, since CO was failing to load, we had to edit the /opt/OV/nonOV/tomcat/b/conf/server.xml.ovtemplate file by adding keystoreFile="@TOMCAT_KEYSTORE_FILE@" keystorePass="ournewpassword" parameters to both connectors in that file. Is this the proper way to do this and if so, this should probably be documented as well. If not, please explain what the proper way is?

3. Following up on 1. , if we are using LDAP authenication and we have the jssecacerts keystore, I would assume the keystore password should be changed by using the same command, but what files need to be modified in order for it to be connected to CO?

4. Finally, I'd like to directly refer to the CO 3.0 installation guide, on page 51 of this document, it is stated that changing the default CO password for the Vertica database is recommended, but the method to do it is not specified? I know you will most likely refer me to some guide on the Vertica website, but please explain how to do this, and why would this be just hinted, but not explained?

If anyone can answer me on the above questions, your input will be much appreciated.

Thank you in advance!


Get CPU/MEM TotalUTIL via HP vPV REST APIsOpen in a New Window

Hi Support,

I try to get CPU and Mem metrics via the API's provided in VPV. 
Unfortunately I can't retrieve the TotalUtil via the API.
Is this possieble?




CO connection errorOpen in a New Window


we are using CO for Vsphere. We have connected it and it says "successfull". But after a while the connection fails with an unspecified error. We have upgraded to CO 3.01 but the error is the same.


WARN [2016-10-20 14:27:59,442] : Thread[pool-5-thread-8,5,main] Collection failed for ResourcePool entity. Collection shall be retried in the next interval.
ERROR [2016-10-20 14:27:59,442] : Thread[pool-5-thread-8,5,main] QueryPerf failed with a generic exception. Exception message : Client received SOAP Fault from server: A specified parameter was not correct.
querySpec.size Please see the server log to find more detail regarding exact cause of the failure.

We have also enabled the xpl tracing but the errors are also very cryptic:

ERROR: Pipeline segment ThresholdingTriggerSegment accepts data of type PN6OAData15ObservationListE. The data type of the object passed as input is N6OAData20InstanceQueryRequestE. Ignoring the data...

ThresholdingTriggerSegment segment received an unwanted data. Returning error...


  • Can anybody help on this?
  • What is the server log?

Kind regards,


Cloud optimizerOpen in a New Window


I have installed the Clout Optimizer on VmWere, I can access it using the URL, now my manager says integrate it with VMwere, I'm not sure it is possible or not, I'm totally new to this product, I coudn't see any document related to it.

If yes,  can you please send me the document.

Also I have to integrate it with Omi.

Your help be highly appreciated.



unable to login to cloud optimizer server after upgrading with the latest 3.01 patchOpen in a New Window


recently we upgraded the cloud optimizer from 3.0 to 3.01 patch and after that we are not able to login into the cloud optimizer through webpage, gives invalid user name. Also, the ldap authentication is not working.

kindly advise,



Cloud Optimizer 3.01 (patch) update availableOpen in a New Window

All, please note the availability of CO 3.01 - this is a minor-minor release providing these features over the previous release CO 3.0.



  • New CO-CSA 4.7 integration, delivered through a health-indicator API from CO
  • Move to Kafka messaging bus for internal communication
  • File System Alerts – VMware only - events for disk full / nearing full on your VMware guests
  • OA 12 co-existence on Cloud Optimizer server
  • TLS based communication for KVM collection (in addition to ssh over tcp for libvirt communication)


Here are the locations from where the patch installer, or VA update files could be downloaded for your particular needs.

Knowledge doc KM02528354, patch name VPVZIP_00006

CO 3.01 update in zip format for CO VA 3.00  

Knowledge doc KM02528352, patch name VPVISO_00005

CO 3.01 update in iso format for CO VA 3.00

Knowledge doc KM02528350, patch name VPVINSTALLER_00006

CO 3.01 installer ( Upgrade on CO 3.0 installation) 


Here's the list of updated documents for CO

Cloud Optimizer 3.01  Getting Started Guide


Cloud Optimizer 3.01  Installation Guide


Cloud Optimizer 3.01  Metric Definition Reference Guide


Cloud Optimizer 3.01  Online Help (PDF)


Cloud Optimizer 3.01 Open Source Third Party License Agreement


Cloud Optimizer 3.01 Release Notes


X86 Virtualization Technology Evolution to Cloud Optimizer


Cloud Optimizer 3.01 ComputeSensor User Guide


HPE CO Documentation Library


Cloud Optimizer 3.01  Complete Documentation Set



Hope this helps.



Error Connecting to LDAPOpen in a New Window


Trying to set up a new install and integrate with my AD for LDAP.  When i click "Look Up User" i get the following in my trace file:

java.security.AccessControlException: Validate LDAP information operation is for admins only!

Is this an issue with the admin user specified  (AD throwing the error) or is this a misconfiguration in my LDAP Properties in CO?




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