HPE Software Products: Data Protection
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Drive Based encryption on B6500 VTLs and StoreOnce CatalystOpen in a New Window

Running HP Data protector v9.05 on on CM and v9.08 on another Cell Manager both Windows 2008R2.

I have a HP ESL physical tape drives LTO5 libray and also a HP StoreOnce B6500 with VTLs and Catalyst Stores.  I'm trying to enable tape drive encryptiong on DP GUI under Devices  but wanted to know if it's supported on the B6500 VTLs and catalyst.

Thanks,

MO.

 

(DP) Support Tip. DP 9.09 Doesn't show Exchange database creating new backup or modifying existing.Open in a New Window

Hello

After upgrade to DP 9.09 if you have more than 50 Exchange databases will not be showed into GUI console trying to create or modify specification backup. It works fine with 9.08

Please request HF from QCCR2A73811 for to resolve issue.

Best Regards

 

DataProtect 6.2 SAP R/3 Tape Driver issueOpen in a New Window

Hi

     I Have LTO3 Drvie *4 , LTO4 Drive*2 , Check tape drive use "ioscan -funC tape" and "ioscan -fnNC tape" the status not the same , and I check DataProtect 6.2 Driver settiong only found four Drive not six , the Drive 10 ioccan type is LTO4 but Dataprotect show this is LTO3 , how can I fix this problem or restart dataprotect clent agent to found The correct drive. Thanks

tape01.pngtape02.pngtape03.png

 

onfigured user is not a member of ms exchange built-in group 'organization management'Open in a New Window

Hi,

We have a new installed Exchange2013 server and we like backup it.

When conigure the dp client and check the config we recivied this fail on client cli:

c:\Program Files\OmniBack\bin>e2010_bar.exe -chkconf
[Critical] From: OB2BAR_E2010_BAR@xxx.xxx.xxx.xxx "MS Exchange 2010+ Serve
r" Time: 2017.04.26. 13:31:47

Configured User dataprotector@xxx.xxx.xxx is not a member of MS Exchange built-i
n group 'Organization Management'.

- This is a multi domain environment.

- The cell manager and the exchange server is not in same domain.

- We run the the data protector service with dataprotector@xxx.xxx.xxx user on the exchange server.

- We add Organization Management permission to DP user. The user is member of Organization Managemetn group.

- We install .NET3.5 to Windows Server 2012 R2 (Exchange Server.)

 

We haven't got more idea....

 

 

DP 9.08 solaris: Import host failed / telnet client 5555: connection refusedOpen in a New Window

Hello,

This is the situation, I have a Redhat 6.2 CM and a client Solaris 10, this solaris previously had Disk agent and Media Agent installed, for many reasons we uninstalled them  and deleted the client, then we tried reinstalling the agents in the client locally with:

./omnisetup.sh -server cm.domain.com -install da,ma

this installs components but when importing we get "import host failed [111] conection refused"; when trying to import from gui we get "[12:1625] Import host failed".

When we tried remote installation the same problem appeared, components installed correctly but import host failed.

hostnames are handled by /etc/hosts file in both servers, pings work fine, ssh connection from CM to client works fine, telner cm.domain.com 5555 is ok but, when I try "telnet client.domain.com 5555" I get "conection refused".

Before you tell me this is a firewall issue (I checked firewalls also, all down) when I try "netstat -na | grep 5555" in the client I get nothing, as if services were not running.

I think I checked all common issues but nothing, please help...

Thanks in advance.

 

 

Copy Problem With ErrorOpen in a New Window

I have a problem, when i rin a COPY, this meessage ocurred:

[Critical] From: BMA-NET@ms-bkpsrv-01.cr.promerica.fi.cr "MSL4048-02_Drv2"  Time: 4/21/2017 8:29:45 PM

               Invalid block sequence number: 2 expected 1.

 And in the debug file a viewed

cmd:bma.exe
Function trace (currentLevel=-1):

[Win32_CreateSecurityInfo] AddAccessAllowedAce() failed, errno=[1337] The security ID structure is invalid.

2017-04-21 21:41:08.773  BMA-NET.8720.8740 ["/lib/cmn/win32cmn.c $Rev: 52100 $ $Date:: 2016-02-29 09:27:32 ":1419] A.09.00 b112
cmd:bma.exe
Function trace (currentLevel=-1):

 

I Can i do, to rum my copy.

 

Regards

 

 

(DP) Support Tip. Inet impersonation user doesn't work for SQL integration with Windows 2016Open in a New Window

MSSQL 2016 on Windows 2016, running DP inet service under local system account and impersonating domain user, you will get error.

[Normal] From: OB2BAR_SQLBAR@server "(DEFAULT)" Time: 2017-04-24 14:35
Starting backup of database msdb. Required backup type is full.

[Normal] From: OB2BAR_SQLBAR@server "(DEFAULT)" Time: 2017-04-24 14:35
SQL statement:
BACKUP DATABASE (msdb) TO
VIRTUAL_DEVICE = 'Data Protector_(DEFAULT)_msdb_123511567_0'
WITH NAME = 'Data Protector: 2017/04/24 0006', BLOCKSIZE = 4096, MAXTRANSFERSIZE = 65536;

[Critical] From: OB2BAR_SQLBAR@server "(DEFAULT)" Time: 2017-04-24 14:35
Error has occurred while executing a SQL statement.
Error message: 'SQLSTATE:[42000] CODE:(262) MESSAGE:[Microsoft][ODBC Driver 13 for SQL Server][SQL Server]BACKUP DATABASE permission denied in database 'msdb'.
SQLSTATE:[42000] CODE:(3013) MESSAGE:[Microsoft][ODBC Driver 13 for SQL Server][SQL Server]BACKUP DATABASE is terminating abnormally.
'
If you run the same backup running DP inet service under domain account with necessary rights it works fine. Please use this as workaround meanwhile issue is resolved and open support case for to get a possible solution.

Best Regards

 

Backup could not be started because CsaStartSession function failed.Open in a New Window

in event logs i can see error.

Description:
Backup could not be started because CsaStartSession function failed.

DP version is 9.08, we did not had this issue before after upgrading to 9.08_113 we are getting this error.

can some one provide fix for this.

OMNISV restart did not fix the issue and also no hung omni process are there CPU usage is below 40%

 

Mod Message:This post was moved from an inactive Topic

 

 

DP7.0 Oracle Backup FailedOpen in a New Window

Recovery Manager: Release 9.2.0.1.0 - Production

 

Copyright (c) 1995, 2002, Oracle Corporation.  All rights reserved.

 

RMAN> CONNECT TARGET *

2> HOST 'exit';

3> run {

4> allocate channel 'dev_0' type 'sbt_tape'

5> parms 'SBT_LIBRARY=C:/PROGRA~1/OmniBack/bin/orasbt.dll,ENV=(OB2BARTYPE=Oracle8,OB2APPNAME=ORCL,OB2BARLIST=BM-1774_13.139_Archive)';

6>

7> send device type 'sbt_tape' 'OB2BARHOSTNAME=gvsdzjj.jxjg.corp.haier.com';

8> sql 'alter system archive log current';

9> backup

10>  format 'BM-1774_13.139_Archive<ORCL_%s:%t:%p>.dbf'

11>  archivelog all

12>  delete input;

13> }

14> EXIT

RMAN-06005: connected to target database: ORCL (DBID=1349944071)

RMAN-06009: using target database controlfile instead of recovery catalog

 

 

RMAN-00571: ===========================================================

RMAN-00569: =============== ERROR MESSAGE STACK FOLLOWS ===============

RMAN-00571: ===========================================================

RMAN-03009: failure of allocate command on dev_0 channel at 04/24/2017 12:53:24

ORA-03113: end-of-file on communication channel

 

Recovery Manager complete.

[[ش] :ob2rman@gvsdzjj "ORCL"  ʱ:  2017-4-24 12:53:24

    ⲿʵó

 

RMAN PID=5168

 

[[ش] :ob2rman@gvsdzjj "ORCL"  ʱ:  2017-4-24 12:53:24

    ִIJʱݿⱨ

 

RMAN-00571: ===========================================================

RMAN-00569: =============== ERROR MESSAGE STACK FOLLOWS ===============

RMAN-00571: ===========================================================

RMAN-03009: failure of allocate command on dev_0 channel at 04/24/2017 12:53:24

ORA-03113: end-of-file on communication channel

 

 Recovery Manager complete.

 

[[ش] :ob2rman@gvsdzjj "ORCL"  ʱ:  2017-4-24 12:53:24

    Oracle Recovery Manager ɣִ

 

[[ش] :ob2rman@gvsdzjj "ORCL"  ʱ:  2017-4-24 12:53:24

    Ŀݿⱸʧܡ

 

[Normal] From: BSM@ctidc-vcdpsim "BM-1774_13.139_Archive"  Time: 4/24/2017 12:53:22 PM

    OB2BAR application on "gvsdzjj.jxjg.corp.haier.com" disconnected.

 

[Critical] From: BSM@ctidc-vcdpsim "BM-1774_13.139_Archive"  Time: 4/24/2017 12:53:22 PM

    None of the Disk Agents completed successfully.

    Session has failed.

 

[Normal] From: BSM@ctidc-vcdpsim "BM-1774_13.139_Archive"  Time: 4/24/2017 12:53:58 PM

 

    Backup Statistics:

         

       Session Queuing Time (hours)         0.00       

       -------------------------------------------     

       Completed Disk Agents ........          0         

       Failed Disk Agents ...........          0         

       Aborted Disk Agents ..........          0         

       -------------------------------------------     

       Disk Agents Total  ...........          0         

       ===========================================     

       Completed Media Agents .......          0         

       Failed Media Agents ..........          0         

       Aborted Media Agents .........          0         

       -------------------------------------------     

       Media Agents Total  ..........          0         

       ===========================================     

       Mbytes Total .................       0 MB       

       Used Media Total .............          0          

       Disk Agent Errors Total ......          0   

 

 

============================================================================

                      Session failed!

============================================================================

 

 

 

After rebuild of DP Cell Manager - importing existing Storeonce Catalyst store backupsOpen in a New Window

Hi,

We had to rebuild of Data Protector 9 Cell Manager on MS Windows 2012. We do our backups to a Catalyst store on an HPE Storeonce. Is it possible to import our existing Backups into our new DP Cell Manager?

Thanks

Andrew Rycroft

 

Backup Navigator connection to Cell-managerOpen in a New Window

Hello,

 

When i trie to connetc from Backup Navigator GUI to cell-meneger (working on Windows 2012 R2, DP version 9) i get error:

Access permissions to the Cell Manager

Insufficient privileges for Backup Navigator OS user.

 Ensure that the Backup Navigator OS user is added to the Data Protector User list with sufficient user rights. For details, see Backup Navigator User's guide, »Selecting cells« section.

 

Which user i shoul add to cell-manager users?

 

Thanks

 

(DP) Support Tip: Error while running the PSQL scriptOpen in a New Window

During Internal Database Backups the following behavior might be experienced:

[Normal] From: OB2BAR_POSTGRES_BAR@CM_HOST "DPIDB"  Time: 4/13/2017 4:14:27 AM
      Putting the Internal database into the backup mode finished

[Critical] From: OB2BAR_POSTGRES_BAR@CM_HOST "DPIDB"  Time: 4/13/2017 4:14:27 AM
      Error while running the PSQL script

[Normal] From: BSM@CM_HOST "Backup Spec Name"  Time: 4/13/2017 4:14:28 AM
      OB2BAR application on "CM_HOST" disconnected.

This can be caused by an authentication issue with the PostGres database.  To solve this issue try changing the user account for the Data Protector OMNIINET service to the "Local System" account.

 

Cannot open backup device 'Data Protector_(DEFAULT)_model_131725529_0Open in a New Window

Hi 

SQL Integration backup started getting failed with below error, check with SQL team and have Sysadmin permission for the DP User. SQL team dint change anything and Windows team also not changed (as they update to me)

Previously SQL backup getting successfully. error occur yesterday onwards

Error Log :- 

[Critical] From: OB2BAR_SQLBAR@rsapsql05.perf.ie.rsa-ins.com "(DEFAULT)" Time: 20/04/2017 13:17:31
Error has occurred while executing a SQL statement.
Error message: 'SQLSTATE:[42000] CODE:(3201) MESSAGE:[Microsoft][ODBC SQL Server Driver][SQL Server]Cannot open backup device 'Data Protector_(DEFAULT)_model_131725529_0'. Operating system error 0x80070005(failed to retrieve text for this error. Reason: 15105).
SQLSTATE:[42000] CODE:(3013) MESSAGE:[Microsoft][ODBC SQL Server Driver][SQL Server]BACKUP LOG is terminating abnormally.
'

[Critical] From: OB2BAR_SQLBAR@rsapsql05.perf.ie.rsa-ins.com "(DEFAULT)" Time: 20/04/2017 13:17:31
Virtual Device Interface reported error:
The object was not open.

See also Data Protector debug.log and SQL Server error log for details.

 

Event Log :- 

SQLVDI: Loc=SignalAbort. Desc=Client initiates abort. ErrorCode=(0). Process=31808. Thread=30716. Client. Instance=. VD=Global\Data Protector_(DEFAULT)_ReportServerTempDB_172222118_0_SQLVDIMemoryName_0. 

 

 

Reports - omnirptOpen in a New Window

1. List of all sessions in the previous 24 hours:

# omnirpt -report list_sessions -timeframe 24 24

2. Report of saved objects from a particular session:

# omnirpt -report session_objects -session 2000/01/13-1

3. Report of saved objects from a particular session,
using the format option "short":

# omnirpt -report session_objects -session 2000/01/13-1 -short

4. Complete session report, integrating statistical information:

# omnirpt -report single_session -session 2000/01/13-2

5. Report regarding used hosts:

# omnirpt -report session_hosts -session 2000/01/13-2 | more

6. Session flowchart of the last 24 hours formatted as a HTML graphics:

# omnirpt -report session_flow -timeframe 24 24 -html > filename

7. Which tapes have been used during the last 24 hours?:

# omnirpt -report used_media -timeframe 24 24

8. Which tape has been used in a particular session?
Which label does the tape have?
Which pool does it belong to?:

# omnirpt -report session_media -session 2000/01/13-2

9. How many media are known? What is their status?
What is their capacity?:

# omnirpt -report media_statistics

10. Statistics of a media pool:

# omnirpt -report media_statistics -pool "Gerds_Pool"

 

Expired copy job data still existing on storeonceOpen in a New Window

Hi All,

We have copy jobs that run post backup and replicate across data centres to an identical storeonce setup.

The protection for the copy jobs it set to "same as source". Recently I have been receiving warning messages about storeonce space and upon investigating, it appears that the catalyst stores still have copy job data going back to 2015. I have looked at house keeping information from the storeonce GUI and it does appear that some catalyst space is being reclaimed so I'm not sure why this data still exists.

After having a google around, it isn't immediately clear how I would remove this data. Any advice would be welcomed!

Regards,

 

Current data protector version 9.09

Current storeonce firmware revision  3.13.3-1612.1

 

  

 

Online Expert day DP is now live!Open in a New Window

Hello Everyone,

Data Protector is hosting an Online Expert Day today April 20th, 2017!  

If you are a customer with a support contract, then we would like to invite you to join us Data Protector Support Customer Forum on April 20th, when HPE product Experts will be online for 19 hours to answer any questions regarding any topic on Data Protector.

 

You need to have a valid support agreement ID (SAID) in your passport profile and need to be logged on to the community. We have a process which checks the SAID when you login and then grants you access to the Data Protector Support Customer Forum . If you don't have access then you won't see the forum..

To check this please do the following:

Looking forward to your questions.

Greetings,

Bill

 

./tape_bkp_script.sh on host eccprd102 Script execution timed out => aborted by the Session ManagerOpen in a New Window

Hi team,

          We are facing a error while taking a backup .

[Critical] From: BSM@icfbackup "db2_script_bkp"  Time: 20-04-2017 00:35:07

      ./tape_bkp_script.sh on host eccprd102

      Script execution timed out => aborted by the Session Manager

 

[Critical] From: BSM@icfbackup "db2_script_bkp"  Time: 20-04-2017 00:35:43

      Session remote exec script "./tape_bkp_script.sh"

      on host eccprd102 failed.

 

[Critical] From: BSM@icfbackup "db2_script_bkp"  Time: 20-04-2017 00:35:43

      None of the Disk Agents completed successfully.

      Session has failed.

 

Backup Object 100% Done but backup continues.Open in a New Window

Running DP v9.08 on Windows 2008 R2 as Cell Manager.   We have several Windows clients that after backup objects reach 100% Done as displayed on monitor GUI the backup continues running for a few more hours.  The counter on the "Size" and "Done" column continue increasing.   What causes this and is there a setting in the "options" file where I can curb this behaviour?

Thanks,

MO.

  

 

Unable to restore SAP DB backupOpen in a New Window

Hi Team,

We are unable to restore SAP DB backup, Please find the below error msg details and help me to restore the backup.

 

"Could not retrieve medium information for all objects. Partial information will be displayed"

"There is a problem with restore object 'dbcap.india.jcb.local CAP [SAP]'. It might not have any version information or there is some other conflict. Restore was aborted" .

 

B/R.......

Santosh.

 

(DP) Support Tip: NFS does not support ACLs on remote filesOpen in a New Window

When doing NFS mount point backup,  debug logs showing below error.

It's because  NFS backup has Limitation:

ACL (Access Control List) attributes are not preserved. NFS does not support ACLs on remote files. Individual manual entries specify the behavior of various system calls, library calls, and commands. When transferring a file with optional entries over the network or when manipulating a remote file, the optional entries may be silently deleted

==================================================

[ 99] 2017-03-06 12:11:55.080 ("/da/bda/linux_dl_acl.c $Rev: 46292 $ $Date:: 2015-01-21 06:23:54 ":377)

[ 99] ===>> (1) SetLinuxEAandACLFlags {

[ 99]

[ 10] [SetLinuxEAandACLFlags] Binary was built with ACL support? Answer: 1 . linuxDLLoadFlag(0x7fff0cabea2c): 1 .

[ 10] [SetLinuxEAandACLFlags] Acls can`t be backed up.

[ 10] [SetLinuxEAandACLFlags] error:[95] ([95] Operation not supported)

 

[ 30] [SetLinuxEAandACLFlags] Volume type=85 for volume=ext4 aclFlag=0 and attrFlag=1

==================================================

And if NFS backup object is to large,  have Several TB size,  will show below error Occasionally.

[61:1002]      XXX  reached its inactivity timeout of 12000 seconds.  The agent on host will be shutdown

in this case, break down to small backups and set SmMaIdleTimeout/SmDaIdleTimeout/OB2IPCKEEPALIVE etc related parameters can help this.

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