HPE Software Products: Data Protection
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DP 8.10 automatic schedules not startingOpen in a New Window

omnitrig is UP and running.  Tried to restart the DP services and automatic schedules still NOT starting

Pls. assist



HPE MSL4048 connecting to a Windows VM cell managerOpen in a New Window


We have a new tape library, an HPE MSL4048 using FC connections.  We have a new cell manager setup, running Data Protector 9.08 on Windows Server 2012 (vmware vm).  Is it possible to get this connected together, or will we have to set up a physical media server since the tape library doesn't have SCSI connections?  In the initial setup, I can get the new windows cell manager to see the two drives in the library, but not the robotics.  In looking on the vmware site we found this: 


Our hosts are ESXi6.x and this references ESXi 4.x/5.x. 


Any help would be greatly appreciated.



DP Cell manager: Windows Server 2012, DP 9.08 (vmware vm)

HPE MSL4048 tape library, LTO 6 drives: Firmware 8.90 / 3.20e





Object Copy - Data Flow/Zoning QueryOpen in a New Window

Hi All

We have a requirement to create some post backup object copy jobs, to a physical tape library.

Backups currently back up to VTLs presented on a StoreOnce Backup array.


When the copy job runs does the data get copied from the VTL to the physical tape or will it just copy again from the source like a normal backup?

I am in the process of planning for the Physical tape library zones, and wondered whether it simply needs zoning into the VTLs on the StoreOnce or if it needs to be zoned into a media agent?

Many thanks


HPE Data Protector Virtual Machine Protection webinar, April 6Open in a New Window

HPE Data Protector Virtual Machine Protection webinar, April 6

Live online: Apr 6 10:00 am CET, or after on demand

Presented by Uli Wallscheid, Technical Consultant, HPE Information Management, specialist for HPE Data Protector


Is your IT infrastructure evolving so fast that your existing backup environment can’t cope? Meeting constantly growing business demands with marginally growing budgets is a herculean task that most IT organizations are challenged with. To help close this gap, you need the ability to analyze and visualize the characteristics of your data, the capabilities of your infrastructure, and to continuously optimize how these assets are used while maintaining business continuity and resiliency. Achieving this is only possible when the backup software solution you put in place is reliable, predictable, and smart. With HPE Data Protector your service level expectations in virtualized environments can be met—successfully and cost-effectively!

Join us for this session to learn how to protect your data in virtualized environments with major hypervisor integrations, tiered recovery options, process automation, and analytics and visualization for virtual environments. Our presenter Uli Wallscheid, HPE Technical Consultant and specialist for HPE Data Protector, will guide you through the supported approaches and explain the most common backup and recovery features for VMware and Hyper-V virtual environments.

Register now!

Can’t attend live? You should still register to listen on demand after the event.


HPE StoreOnce 3540 NewbiesOpen in a New Window

Hi All,

        Thanks for accepting me to the community. I have a question on StoreOnce 3540 24TB. Regarding on connection to the servers to backup. Can I use StoreOnce 3540 Without the options below connection below or the storeonce will not will if I will not purchase this. :)

Also refer to Network/Channel Cards

• HPE StoreOnce 10 GbE Network Card

• HPE StoreOnce 10 GbE-T Network Card

• HPE StoreOnce 8 Gb Fibre Channel Card

• HPE StoreOnce 16 Gb Fibre Channel Card


Thank you in advance !


Next DP Online Expert day April 20th!Open in a New Window

Hello Everyone,

Data Protector is hosting an Online Expert Day on April 20th, 2017!  Mark this on your calendars!

If you are a customer with a support contract, then we would like to invite you to join us Data Protector Support Customer Forum on April 20th, when HPE product Experts will be online for 19 hours to answer any questions regarding:

Data Protector Any Topic

The event is scheduled to run for 19 hours.

Start time 11:00 AM SGT / 08:00 PM Pacific Daylight Time ( April 19th) / 11:00 PM Eastern Daylight Time (April 19th) / 03:00 AM Greenwich Mean Time (GMT)


End time Event end time:  6:00 AM SGT (April 21st)/ 03:00 PM Pacific Daylight Time / 06:00 PM Eastern Daylight Time / 10:00 PM Greenwich Mean Time (GMT)

What is an Online Expert Day? 

Online Expert Day is an event when HP product, R&D, and Support team members and other employees join our online forums to answer your toughest technical questions.  Online Expert Days give you a chance to talk directly with the HP Experts!


How does the Online Expert Day event work? 

HP Experts will be online for 19 hours in the forum and will do their best to answer your questions. They may need to get some more information from you so please check the box "email me when someone replies".  An online conversation will be born!


To participate, you do need access to the Data Protector Support Customer Forum  if you don’t have access, please add your Support Agreement ID (SAID) to your HP Passport profile and log in again.

To check this please do the following:

If you have a valid support contract and are still experiencing issues, please send an email to swcommunity@hpe.com.


For more information on our Support Customer Forums and how to add your Support Agreement ID (SAID) to your HPE Passport profile, please click here.

For upcoming Online Expert Days, please bookmark the HPE Software Online Support Services - Forum events page.

If you have questions regarding the Online Expert Day event, please reply to this message.

 We look forward to your attendance and your questions!


HPE Support


Object not found or access denied during data protector oracle "perform duplicationOpen in a New Window


We are trying data protector GUI oracle "perform duplication" and getting following error in debug logs,


[ 99] ===>> DPOracle::GetOraConfig {
[ 30] 2017-03-16 18:23:47 ('/ob/src/integ/oracle2/DPOracle.pm 54667':6367) A.09.00 b112
[ 30] APPHOSTNAME: destinationdb.abc.com
[ 99] ===>> DPOracle::GetTargetConfig {
[ 99] ===>> Omniback::GetConfig {
[ 30] GetConfig: {
   type = Oracle8;
   instance = ERPPROD;
   host = destinationdb.abc.com;

[ 99] ===>> DPCom::AUTOLOAD {
[ 30] Call OB2_GetConfig ...
[ 30] Args: (
      type = Oracle8;
      instance = ERPPROD;
      host = destinationdb.abc.com;

[ 30] Received *RESULT*1005
[ 30] Received *EOF*
[ 99] ===>> DPCom::AUTOLOAD {
[ 30] Call OB2_NlsGetCatalogString ...
[ 30] Args: (

[ 30] Received *RESULT*0
[ 30] Received 'Object not found or access denied.'
[ 30] Received *EOF*
[ 99] 2017-03-16 18:23:47 ('/integ/perl/Omniback.pm 50455':3011) A.09.00 b112
[ 99] retval = Object not found or access denied.

[ 99] <<=== }  /* DPCom::AUTOLOAD */

[ 30] Exception dump:{
   INFO = (
   ERRSET = 12;
   ERRNO = 1005;
   ERRSTR = Object not found or access denied.;
   TYPE = 1;
   LINE = 3007;


any sugestions ?


DP 9.04 - all media marked non resident on backup-to-disk deviceOpen in a New Window

Hi all,

two days ago suddelny all media on our DataDomain Storage Unit (backup-to-disk) were unavailable for restore because DP says they are non resident.

But the media files on den DataDomain are still there only DP did not know it.
Is it possible to tell DP to rescan the Storage Unit, like a barcode scan on tapes?
New backups work correct, media shows up resident.

I am not quite sure if this is normal but the Media ID in DP differs from the filename on the DataDomain,
the filename is part of the Location Info in DP.

Media ID: 0336abc1:58c9eaaf:157c:0007
Location: [DataDomain01: 0336abc1_58c9eaab_157c_0002]
Filename: 0336abc1_58c9eaab_157c_0002

Thank you in advance!
Best regards,


IDB service not runningOpen in a New Window

Hi Team 

I use HP DP version 9 , and IDB service not running i try several times to start it without any responce , and the cell manager can't reach the internal DB at all 


Data Protect 9, Pre-Execution variable for HOSTOpen in a New Window


Is there a variable for host. The name of the server being backed up?

I have created a script to restart OmniInet service before the backup job starts, to try and get around the insesent "Disk Agent" and similar errors. Ironically, if I try and run the restart script from the host, often I find Inet is too sick to even run the pre-exec script and the job fails. Chicken and egg!

So I want to run the pre-exec script from the cell manager, however I will need to be able to pass the script the name of the host, so I can restart Inet remotely. The only list of variables that I can find is here, which pertains to DP 8. Surely, there's got to be a way. Does anyone have any suggestions?




(DP) Support Tip: Linux EFI VM restoreOpen in a New Window

It is important to NOTE, that DP doesn't backup nvram file.  NVRAM file saves the state of the virtual machine BIOS.  A situation may arise where a Linux VM with EFI configuration may not boot after DP restore.  This is due to the grub boot loader.  Our competition has the same issue:


and the workaround is explained here:





Inadvertantly not enabled disk-based encryption for months - what options do I have?Open in a New Window

Hi all,

We've been running DP for a while without issues, but it came to light recently that we've not had disk-based encryption enabled due to a missed tickbox. As a result, we have ~50 unencrypted tapes in vault storage, which is a bit bad.

What options are availble to us in order to make these tapes unreadable to someone who might procure them maliciously? The obvious process would be to have 2 x drives in a library, set one device as the source, and run object copies on them to another tape in the other drive, repeated x ~50 times. The big issue here is that we only have a single tape drive in our one library. Is there any alternative to this very undesirable option?

Thanks in advance


DP TIP: IDB DR Procedure for unix DP 9.0xOpen in a New Window

1. Daily IDB backup and make sure what will be the tape used for the IDB backup.
2. Backup the file OBrindex.dat using filesystem or a physical copy of the file.
3. Run and test the procedure everytime that you change patches.
IDB Recovery:
1. Re-install DP with the same version that the backup of the IDB is, make sure that you have the same patches.
2. Configure the library
3. Import the tape that contains the file OBrindex.dat
4. Restore the file Obrindex.dat to a temporary directory.
5. Move the file Obrindex.dat from the temporary directory to the directory /var/opt/omni/server/db80/logfiles/rlog
6. Rename the directory /var/opt/omni/server/db80/pg/pg_xlog to pg_xlog.old
7. Run the command “omniofflr –idb –autorecover -force”
8. If you used links at the OS level, make sure that the links are still there after the recovery:
  /var/opt/omni --> /dataprotector/var/opt/omni
  /etc/opt/omni --> /dataprotector/etc/opt/omni
9. if the links are not there you can run the following command to recreate it:
  Ln –s /dataprotector/var/opt/omni omni (into the directory /var/opt/)
  Ln –s /dataprotector/etc/opt/omni omni (into the directory /etc/opt/)
10. Make sure that the services are up and running correctly “omnisv –status”
11. Open the GUI to make sure that everything is accesing and you can access the IDB with the latest information.

***test this procedure before you have a real idb down.


[61:4001] Error accessing the database, in line 1806, file ..\bcsmutil.c. Database subsystem repoOpen in a New Window

when itried to restart any backyp getting the below error anf backup getting aborted 


[61:4001] Error accessing the database, in line 1806, file ..\bcsmutil.c.
Database subsystem reports:
"Invalid object version specified."

below is my cell server patch info:


Patch level Patch description
DPWIN_00965 Core Component
DPWIN_00965 Core of Integrations component
DPWIN_00966 Cell Manager Component
DPWIN_00968 Disk Agent
DPWIN_00967 General Media Agent
DPWIN_00917(BDL815) User Interface
DPWIN_00917(BDL815) Manager-of-Managers User Interface
DPWIN_00919(BDL815) Virtual Environment Integration
DPWIN_00922(BDL815) Automatic Disaster Recovery
DPWIN_00918(BDL815) English Documentation (Guides, Help)
QCCR2A58630_TM1 mmd_old.exe Test binary
DPWIN_00965 Core Technology Stack
DPWIN_00966 Cell Server Technology Stack
DPWIN_00966 Application Server Technology Stack
DPWIN_00966 Web Services
DPWIN_00966 Java Runtime Environment Technology Stack
DPWIN_00966 Job Control Engine Service Dispatcher
DPWIN_00966 Job Control Engine Service Registry
Number of patches found: 18.




Backups will not start because there are no Cell Manager licenses available.Open in a New Window

I started getting an error on a secondary Data Protector server about licenses.

On the main server the config file licdistrib.dat points to the secondary server, and on the secondary server the file lic_server point to the main server.

Also, when I go to Data Protector > Help > Licences - Licencsing Mode is Remote and License Server is main server.  

We did upgrade the main server to 9.08 and left the second server at 9.00 but this upgrade was months ago and was working fine until last week.

Error message-->

Backups will not start because there are no Cell Manager licenses available.

Any ideas ?


Upcoming HPE Data Protector Webinar: March 24Open in a New Window

Highlights of HPE Data Protector: Current and outlook to next release version

24 March | 09:00 - 10:00 GMT | 10:00 - 11:00 CET

Leveraging analytics and a unified architecture, HPE Data Protector delivers comprehensive protection, real-time intelligence, and guided optimization to ensure simple, reliable, and cost-effective backup and recovery that is just as agile as companies’ IT environment.

If you are interested in detailed information on the capabilities of Data Protector from current to the next release version, please join our presenter Uli Wallscheid, HPE Technical Consultant and specialist for HPE Data Protector, to learn what HPE has to offer with Data Protector, including features and benefits you never knew were available. You’ll also get a sneak preview of the next release version and will learn how it addresses the challenges of complexity, cost, and recoverability of today’s information-driven enterprises.


Register now

Can’t attend live? You should still register to listen on demand after the event.


Medium marked poor after each backup DP 9.0Open in a New Window

Hello Guys,

With many searches regarding the issue of medium being marked poor after each backup, no matter the type of this backup (incr, full, or whatever) no clear solution to this issue. I am wondering whether this is some HP defect or the tapes themselves?

With my data protector 9.0 it marks the tapes to poor every backup done, I format the tape and retry the same thing happens even though some miga bytes has been written to the tape. The pool condition valid for 48 months (Just 6 months old the tapes) and maximum overwites are 500.

Your assistance is highly appreciated!


IT Engineer


(DP) Support Tip: A word about StoreOnce, Data Protector and House KeepingOpen in a New Window

1. When does the House Keeping run?  

        House Keeping is initiated when the DP daily maintenance is triggered or a –delete_unprotected_media is executed either from
        the DP GUI or the CLI.
        House Keeping will run on the StoreOnce platform anytime that House Keeping tasks are queued and no other activity is taking
        place such as replication or backups. House Keeping is a lower priority task therefore will only run if no other activity
        is taking place on the StoreOnce platform.

2. Can the user initiate and/or schedule House Keeping?

        Yes by editing the DP global file or running delete_unprotected_media either from the DP GUI or the CLI.

          # DeleteUnprotectedMediaFreq=TimesPerDay

          # default: 1
          # limit: 0 <= DeleteUnprotectedMediaFreq <= 24
          # This  period is  used  to  run  unprotected media deletion operation.
          # If set to 1,  operation  is performed once per day (00:00),
          # set to 2 two times per day (00:00,12:00), set to 3 three times
          # per day (00:00, 08:00, 16:00),  set to 4 four  times  per  day
          # (00:00, 06:00, 12:00, 18:00).  If maximum (24)  is  specified,
          # operation will be started every hour. If minimum (0) is specified,
          # unprotected media deletion operation is not performed.

        Data Protector only triggers the House Keeping on the StoreOnce platform.  House Keeping is done in a background process on
        the StoreOnce platform and does so any time the StoreOnce platform is idle with no backup jobs or replication taking place.

3. What is the fastest/easiest way to trigger and start to reclaim space on the StoreOnce platform.

        Recycling media is the fastest/easiest way to flag media for cleanup, followed by an immediate
        omnimm –delete_unprotected_media or GUI equivalent.  Understanding that the item in the Data Protector internal database
        and on the StoreOnce platform is removed from inventory immediately, however the reclaiming of disk space is subject to
        the background process described above on the StoreOnce platform.

        Items in the Data Protector internal database which have been expired less than 24 hours will not be flagged for cleanup
        unless the following Data Protector global file variable is properly tuned:

          # DeleteUnprotectedMediaMinimumAge=seconds

          # default: 86400
          # Determines what is the minimum age of the medium to be deleted
          # by omnimm -delete_unprotected_media.
          # If a medium age is lower than this value (from time of
          # creation), then it is skipped by omnimm.


DP9.08 Disk agent support for Novell Open Enterprise Server 11.x for Linux (64bit)Open in a New Window


I checked the Platform_integration_supportMatrix for DP 9.0x, dated Octoer 2016, version 3.7.

On the first page, "Support for SUSE Linux Enterprise Server 11 does NOT include support for Novell Open Enterprise Server 11. However,  on page 2, Novell Open Enterprise Server 11.x for Linux (64 bit) was supported for media agent, on page 3 it's supported for disk agent, on page 15, Novell Open Enterprise Server File system NSS.

Is it supported or not? Anybody knows.

Thank you in advance.







VSS Error during Exchange Server configurationOpen in a New Window

Error 3 returned from DP VSS API

Hi All,

Trying to configure exch backup (exch in Cluster) with HPDP but failed with "Error 3 returned from DP VSS API"

Error  mentioned. Could not able to solve it.

If anyone has encountered this error before, Please help!

DP version : 9.08

Exch Version : Exch 2013 I guess.





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