HPE Software Products: Diagnostics Software
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HP Diagnostics Mediator ServerOpen in a New Window

Hello Team,


is HP Diagnostics mediator server is location dependent?


that is my mediator and commander server will be in datacenter2 and monitored appliation server is in datacenter1.


Hope this wont be any problem until the connection between the agent and mediator is working fine.


Please revert back.



kumaran dp


Diagnostics: Can Diagnostics collectors run on AIX 6.x servers?Open in a New Window



I cannot find any information as to what OS versions that the HP Diagnostics Collector (Oracle DB collector) software can run on.


Does anyone have that information?


Any help aprpeicated.




HPE Diagnostic 9.1 - 9.3 Licensing Guide QuestionOpen in a New Window

Hi Experts,

Does anyone can help me where can i find HPE Diagnostic Licensing usage related?


Basically i was trying to upgrade HPE Diagnostic in my customer, the version used was 9.1 upgraded to 9.3

I used the same license from existing Diagnostic 9.1 to Diagnostic 9.3 and it was rejected, with the error saying something like "License File is Invalid or Corrupt..."

I then tried to rehost the license again from HPE Software Support portal, with the exact same locking ID (ip address and FQDN), but still giving me same error.

I am wondering if this has something to do with the new OS based diagnostic licensing changes? because i thought minor version changes wouldn't affect the license usage.

I have also sent an enquiry to licensesAPAC@hpe.com as these guys are the one usually can help with issues such licenses rehost ini APAC area, but they took their time when replying an email, and this issue i am having is rather an urgent one.

I didn't open a ticket to HP Support because i thought they only handle Technical Issues.
Unless if the answer is licensing migration needed, then i will need to contact HP Support to get them to migrate the licensing we have.

But until then, i need logical answer i need to give to my customer.


Please help.



Diagnostics support for webmethods 9.8Open in a New Window

Diagnostics 9.24 is advertised to support webmethods 8.x

Diagnsotics 9.26 is advertised to support webmethods 9.x

Has anyone tried using Diagnostics 9.24 against webmethods 9.8 to see what may or may not work?


HP diagnostics for exceptionsOpen in a New Window

Can we see alert in HP diagnostics for exceptions



Diagnostics - Metric for downtime of ProbeOpen in a New Window

Is there a metric I can refer to in order to know the total amount of time that the probe/Application Server JVM was down on a WebLogic Server?

I know of the Probe Availability metric which gives this value in terms of percentage but it becomes harder for me to answer the question that the probe was unreachable for x number of minutes/hours using this metric.

I was also hoping to use this metric to reliably report when a probe becomes unreachable and comes back up but that is secondary for now.


How to get probe and host details monitored at mediatorOpen in a New Window


I need to have fetch list of host, probe and probegroup from one of mediator.

Please assist how I can get it?

I am using mediator 9.26 on linux.







Diagnostics Java agent queryOpen in a New Window

Hi Team,

We have configured Diagnostics Java agent on TOmcat server .  Instrumentation is done as per standard document installation guide.

Diagnostics version : 9.26

Can anyone help which process runs on OS related to Diagnostics where Java agent is installed . Also what is normal impact / overhead on the server



Download address of HP Diagnostic 9.2 software and document?Open in a New Window

is there anyone know where can i find Download address of HP Diagnostic 9.2 software and document?


Change related CI in DiagnosticsOpen in a New Window


As you know Diagnostics sends to event BSM, when I check these events' related CI in BSM ,I can reach only my Diagnostics server.How can I change related CI type in Diagnostics? 

Diagnostics version: 9.21



Proble not appearing on Diagnostics UIOpen in a New Window

Hi Team,


We are facing issue with our Diagnostics probe. We can see the probe appearing in Diagnostics registar ->system view->system health but we cant see it in the particular application where we have configured it.

The probe shows the below error oftenly.

WARNING: A stale metric record was reacquired and the reacquired record is the same! This message will only be logged once per hour. (This is for the probe OSB1)







HPE Diagnostics - Glassfish - FATAL ERROR in native method: processing of -javaagent failedOpen in a New Window

Hi there, I am having a hard time trying to find the solution to this problem in an environmnet composed of Glassfish 4.0 under Oracle Linux with JDK 1.8U91 and HPE Diangostics probe 9.26. I even tried this solution /t5/Diagnostics-Software/Java-Probe-with-Glassfish-3-1-2/m-p/5389181#M55 and it didn't work. it keeps showing up this message:


FATAL ERROR in native method: processing of -javaagent failed
Exception in thread "main" com.mercury.diagnostics.common.loader.LoaderNotInitializedException
at com.mercury.diagnostics.common.loader.ModuleLoaderSingletonFactory.getModuleLoader(ModuleLoaderSingletonFactory.java:67)
at com.mercury.opal.capture.JavaProbe.getLogFactory(JavaProbe.java:147)
at com.mercury.opal.capture.JavaProbe.getLog(JavaProbe.java:153)
at com.mercury.opal.capture.proxy.InstrumenterProxy.handleInstrumentationRequest(InstrumenterProxy.java:305)
at com.mercury.opal.capture.proxy.InstrumenterProxy.handleClassLoaderRequest(InstrumenterProxy.java:228)
at com.mercury.opal.capture.proxy.InstrumenterProxy.instrument(InstrumenterProxy.java:169)
at java.lang.ClassLoader.merc_defineClass1(ClassLoader.java)
at java.lang.ClassLoader.defineClass(ClassLoader.java:763)
at java.security.SecureClassLoader.defineClass(SecureClassLoader.java:142)
at java.net.URLClassLoader.defineClass(URLClassLoader.java:467)
at java.net.URLClassLoader.access$100(URLClassLoader.java:73)
at java.net.URLClassLoader$1.run(URLClassLoader.java:368)
at java.net.URLClassLoader$1.run(URLClassLoader.java:362)
at java.security.AccessController.doPrivileged(Native Method)
at java.net.URLClassLoader.findClass(URLClassLoader.java:361)
at java.lang.ClassLoader.loadClass(ClassLoader.java:424)
at sun.misc.Launcher$AppClassLoader.loadClass(Launcher.java:331)
at java.lang.ClassLoader.loadClass(ClassLoader.java:357)
at sun.instrument.InstrumentationImpl.loadClassAndStartAgent(InstrumentationImpl.java:304)
at sun.instrument.InstrumentationImpl.loadClassAndCallPremain(InstrumentationImpl.java:401)


HP Diagnostics Java Agent and Probes on WebSphereOpen in a New Window


I have a Host Server A, where I have App1, App2 App3 installed based on a webserver Websphere 8.5. I installed the Java agent on the Host Server A. Then I did the instrumentation from same path /opt/MercuryDiagnostics/JavaAgent/DiagnosticsAgent/bin using ./jreinstrumenter.sh -i /usr/ws/java/jre.

I used the generated path in the JVM Parameter in WebSphere as described in the guide.
-Xbootclasspath/p:/opt/MercuryDiagnostics/JavaAgent/DiagnosticsAgent/classes/IBM/1.6.0/instr.jre -javaagent:/opt/MercuryDiagnostics/JavaAgent/DiagnosticsAgent/lib/probeagent.jar -Xshareclasses:none

How do I identify each probe on Diagnostics server since all the apps are on the same Host server. And in case I need to skip one of the app how may I manage to skip it out from the JVM Parameter?

Thank you,



Problem while installing HP Diagnostics ServerOpen in a New Window

Hi all, 

I am trying to install HP Diagnostics Server. I've followed the installation step and finished the installatioin. But the server doesn't seem to run. I couldn't visit the 'localhost:2006' as said in the guide. When I look at 'netstat -aon' in the command line, the server listens on port 23472, but I still couldn't visit 'localhost:23472'. And I can't open the 'Administration' in 'HP Diagnostics Server' in the start menu, neither. Could someone help me to solve this problem, please? Thanks in advance. 


HP BSM for JMSOpen in a New Window


   I am new to HP BSM product. We wanted to monitor an Enterprise Service Bus that uses Java Messaging Service (JMS) on a clustered environment. Can you please help me which specific product of HP do we need for this type of interface?

Thanks a lot in advance.

Kind Regards,



Diagnostics .GET( ) .POST( )Open in a New Window

Good afternoon.


We started using Diagnostics some days ago. Now that there is more data collected, we noticed that the calls with the biggest latency are a .GET( ) method and a .POST ( ). Even if we drill down on these calls there seems to be no specific information of this methods. Could this be because we have not installed an agent on the side of the DB?


Thank you!


REPORTOpen in a New Window

How to generate a report from diagnostics for a particular probe group with all its probes,alerts configured on it ,threshold on it and what is being monitored by it ?

As I am not able to find out how to generate a report from it and it can't be done manually,so there must some way to do this,so please help me with that.


thank you.........


alertsOpen in a New Window

i want to know that how can I FIND A SPECIFIC ALERT IN HPD?


Diagnostic server 9.24 GOpen in a New Window

Hi All,

I have intergrated Diagnostic 9.24 with BSM 9.25 and i have checked the intergration is ok.

But i am not getting events from Diagnostic from last 5 days.

Can anyone suggest me solution on this issue.








Diagnostics Agent 9.24 OutOfMemoryOpen in a New Window

Diag Agent v9.23 on LINUX.  Have a few probes logging OutOfMemory in probe.log.   Are there any other factors to consider other than increasing -mx allocation?


2016-05-22 03:19:59,292 INFO capture [main] java argument = -Xms512m
2016-05-22 03:19:59,292 INFO capture [main] java argument = -Xmx1024m
2016-05-22 03:19:59,292 INFO capture [main] java argument = -XX:MaxPermSize=256m


2016-05-22 05:15:15,352 SEVERE class com.mercury.diagnostics.capture.correlation.CorrelationSink [Buffer flushing thread] java.lang.OutOfMemoryError: Java heap space
java.lang.OutOfMemoryError: Java heap space
        at com.mercury.opal.capture.util.sql.SortOfStringBuffer.ensureCapacity(FasterSqlKey.java:251)


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