HPE Software Products: Diagnostics Software
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HP diagnostics for exceptionsOpen in a New Window

Can we see alert in HP diagnostics for exceptions



Diagnostics - Metric for downtime of ProbeOpen in a New Window

Is there a metric I can refer to in order to know the total amount of time that the probe/Application Server JVM was down on a WebLogic Server?

I know of the Probe Availability metric which gives this value in terms of percentage but it becomes harder for me to answer the question that the probe was unreachable for x number of minutes/hours using this metric.

I was also hoping to use this metric to reliably report when a probe becomes unreachable and comes back up but that is secondary for now.


How to get probe and host details monitored at mediatorOpen in a New Window


I need to have fetch list of host, probe and probegroup from one of mediator.

Please assist how I can get it?

I am using mediator 9.26 on linux.







Diagnostics Java agent queryOpen in a New Window

Hi Team,

We have configured Diagnostics Java agent on TOmcat server .  Instrumentation is done as per standard document installation guide.

Diagnostics version : 9.26

Can anyone help which process runs on OS related to Diagnostics where Java agent is installed . Also what is normal impact / overhead on the server



Download address of HP Diagnostic 9.2 software and document?Open in a New Window

is there anyone know where can i find Download address of HP Diagnostic 9.2 software and document?


Change related CI in DiagnosticsOpen in a New Window


As you know Diagnostics sends to event BSM, when I check these events' related CI in BSM ,I can reach only my Diagnostics server.How can I change related CI type in Diagnostics? 

Diagnostics version: 9.21



Proble not appearing on Diagnostics UIOpen in a New Window

Hi Team,


We are facing issue with our Diagnostics probe. We can see the probe appearing in Diagnostics registar ->system view->system health but we cant see it in the particular application where we have configured it.

The probe shows the below error oftenly.

WARNING: A stale metric record was reacquired and the reacquired record is the same! This message will only be logged once per hour. (This is for the probe OSB1)







HPE Diagnostics - Glassfish - FATAL ERROR in native method: processing of -javaagent failedOpen in a New Window

Hi there, I am having a hard time trying to find the solution to this problem in an environmnet composed of Glassfish 4.0 under Oracle Linux with JDK 1.8U91 and HPE Diangostics probe 9.26. I even tried this solution /t5/Diagnostics-Software/Java-Probe-with-Glassfish-3-1-2/m-p/5389181#M55 and it didn't work. it keeps showing up this message:


FATAL ERROR in native method: processing of -javaagent failed
Exception in thread "main" com.mercury.diagnostics.common.loader.LoaderNotInitializedException
at com.mercury.diagnostics.common.loader.ModuleLoaderSingletonFactory.getModuleLoader(ModuleLoaderSingletonFactory.java:67)
at com.mercury.opal.capture.JavaProbe.getLogFactory(JavaProbe.java:147)
at com.mercury.opal.capture.JavaProbe.getLog(JavaProbe.java:153)
at com.mercury.opal.capture.proxy.InstrumenterProxy.handleInstrumentationRequest(InstrumenterProxy.java:305)
at com.mercury.opal.capture.proxy.InstrumenterProxy.handleClassLoaderRequest(InstrumenterProxy.java:228)
at com.mercury.opal.capture.proxy.InstrumenterProxy.instrument(InstrumenterProxy.java:169)
at java.lang.ClassLoader.merc_defineClass1(ClassLoader.java)
at java.lang.ClassLoader.defineClass(ClassLoader.java:763)
at java.security.SecureClassLoader.defineClass(SecureClassLoader.java:142)
at java.net.URLClassLoader.defineClass(URLClassLoader.java:467)
at java.net.URLClassLoader.access$100(URLClassLoader.java:73)
at java.net.URLClassLoader$1.run(URLClassLoader.java:368)
at java.net.URLClassLoader$1.run(URLClassLoader.java:362)
at java.security.AccessController.doPrivileged(Native Method)
at java.net.URLClassLoader.findClass(URLClassLoader.java:361)
at java.lang.ClassLoader.loadClass(ClassLoader.java:424)
at sun.misc.Launcher$AppClassLoader.loadClass(Launcher.java:331)
at java.lang.ClassLoader.loadClass(ClassLoader.java:357)
at sun.instrument.InstrumentationImpl.loadClassAndStartAgent(InstrumentationImpl.java:304)
at sun.instrument.InstrumentationImpl.loadClassAndCallPremain(InstrumentationImpl.java:401)


HP Diagnostics Java Agent and Probes on WebSphereOpen in a New Window


I have a Host Server A, where I have App1, App2 App3 installed based on a webserver Websphere 8.5. I installed the Java agent on the Host Server A. Then I did the instrumentation from same path /opt/MercuryDiagnostics/JavaAgent/DiagnosticsAgent/bin using ./jreinstrumenter.sh -i /usr/ws/java/jre.

I used the generated path in the JVM Parameter in WebSphere as described in the guide.
-Xbootclasspath/p:/opt/MercuryDiagnostics/JavaAgent/DiagnosticsAgent/classes/IBM/1.6.0/instr.jre -javaagent:/opt/MercuryDiagnostics/JavaAgent/DiagnosticsAgent/lib/probeagent.jar -Xshareclasses:none

How do I identify each probe on Diagnostics server since all the apps are on the same Host server. And in case I need to skip one of the app how may I manage to skip it out from the JVM Parameter?

Thank you,



Problem while installing HP Diagnostics ServerOpen in a New Window

Hi all, 

I am trying to install HP Diagnostics Server. I've followed the installation step and finished the installatioin. But the server doesn't seem to run. I couldn't visit the 'localhost:2006' as said in the guide. When I look at 'netstat -aon' in the command line, the server listens on port 23472, but I still couldn't visit 'localhost:23472'. And I can't open the 'Administration' in 'HP Diagnostics Server' in the start menu, neither. Could someone help me to solve this problem, please? Thanks in advance. 


HP BSM for JMSOpen in a New Window


   I am new to HP BSM product. We wanted to monitor an Enterprise Service Bus that uses Java Messaging Service (JMS) on a clustered environment. Can you please help me which specific product of HP do we need for this type of interface?

Thanks a lot in advance.

Kind Regards,



Diagnostics .GET( ) .POST( )Open in a New Window

Good afternoon.


We started using Diagnostics some days ago. Now that there is more data collected, we noticed that the calls with the biggest latency are a .GET( ) method and a .POST ( ). Even if we drill down on these calls there seems to be no specific information of this methods. Could this be because we have not installed an agent on the side of the DB?


Thank you!


REPORTOpen in a New Window

How to generate a report from diagnostics for a particular probe group with all its probes,alerts configured on it ,threshold on it and what is being monitored by it ?

As I am not able to find out how to generate a report from it and it can't be done manually,so there must some way to do this,so please help me with that.


thank you.........


alertsOpen in a New Window

i want to know that how can I FIND A SPECIFIC ALERT IN HPD?


Diagnostic server 9.24 GOpen in a New Window

Hi All,

I have intergrated Diagnostic 9.24 with BSM 9.25 and i have checked the intergration is ok.

But i am not getting events from Diagnostic from last 5 days.

Can anyone suggest me solution on this issue.








Diagnostics Agent 9.24 OutOfMemoryOpen in a New Window

Diag Agent v9.23 on LINUX.  Have a few probes logging OutOfMemory in probe.log.   Are there any other factors to consider other than increasing -mx allocation?


2016-05-22 03:19:59,292 INFO capture [main] java argument = -Xms512m
2016-05-22 03:19:59,292 INFO capture [main] java argument = -Xmx1024m
2016-05-22 03:19:59,292 INFO capture [main] java argument = -XX:MaxPermSize=256m


2016-05-22 05:15:15,352 SEVERE class com.mercury.diagnostics.capture.correlation.CorrelationSink [Buffer flushing thread] java.lang.OutOfMemoryError: Java heap space
java.lang.OutOfMemoryError: Java heap space
        at com.mercury.opal.capture.util.sql.SortOfStringBuffer.ensureCapacity(FasterSqlKey.java:251)



Installation of Java Agent in Linux FailOpen in a New Window


I just try to install Java Agent in a Red Hat Enterprise Linux 6.0 (64 bits) Server but I couldn't.  The installation cut to the second that I execute it.

I attach the evidence. Thanks for your help.

Note: The server has JDK 1.7.0. I used root user


HP Diagnostics & PostgresOpen in a New Window


We have a HP diangostics 9.26 and HP Diagnostics 9.24 instances running.

How can be monitori a Postgres DB with it ?

Thanks for the information.



Help with using the API calls from diagnosticsOpen in a New Window


I am able to build my Query up and if I am logged into diagnostics and I open a new tab and run the query it works and comes back with the desired results

however the moment I close Diagnostics connections in my browser and try posting the query again it fails ,

this I understand will happen as there is nowhere in the query that allows fro user name and password to be forwared to the diagnostic server

http://Commander.Company .corp:2006/query/?granularity=%5Bname%3D%275m%27%5D&action=summary&response_format=html&path=%2Fgroupby%5Bname%3D%27Default+Client%27%5D%2Findex%5Bequals%28name%2C%27apps%27%29%5D%2Fapp%5Bequals%28uid%2C%27CP2oyg6jS2a_EtWX9zmKOA%27%29%5D%2Fapp_metrics.

i have hunted high and low for a document that expains how to embed a user name and password call into the request.

The BSM API has this documented  and we use this quite a bit ,but low and behold the same mecahanisum does not seem to work on Diagnostics

Just before you ask why I would want to do this , it makes it easier to give a group of people a dash board to look at with figures in it  rather than trying to teach them what all the wiggles and squigles mean .

I have allready tried using user.Password @ server .company ,com method , IE throws out a security warning




JavaProbes are Not Listed in Controller Machine(Loadrunner)Open in a New Window


I have installed HP Diagnostic Server and Java Probe

I am successfully able to connect to Diagnostic Server with the Loadrunner, but it is not listing the probes in the controller to select. Please help me.

Versions Used: Loadrunner 12.50, Diagnostics 9.26 , Java Agent 9.26.

Please see the attached screenshots.

I tried to install the probes in the following ways, but in both ways probes not visible in controller.

  1. Diagnostics Mode for Loadrunner/ Performance Center (AD License)
  2. Enterprise Mode(AM License) -> Diagnostics

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