HPE Software Products: IT Asset Manager / Connect-IT Support and News Forum
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Change Automatic Location in PortfolioOpen in a New Window

Hi, I have a problem when I change the Asseigment and update users sometimes change the location, the new location is a location´s user but sometimes the location not change

Do you know why the location sometimes not change?

 

 

Flash Memory CategoryOpen in a New Window

Please let me know if someone wants to maintain Flash memory as an Asset then under which category model should be created(Nature of the model). What shuld be the nature type of the model?

 

Flash Memory CategoryOpen in a New Window

Please let me know if someone wants to maintain Flash memory as an Asset then under which category model should be created i.e. Nature of the model. What shuld be the nature type of the model?

 

Getting this error: A CXmlApiException was raised in native code : error 4 : scxmlapi(4) - Missing oOpen in a New Window

Hello All,


I can't get pass an issue and I'm wondering if I can get some insights from the experts.
I am trying to get the contact information calling the WSDL "http://<server>:13080/SM/7/Contact.wsdl"

The document type is submitting the information below:

<?xml version="1.0" encoding="UTF-8"?>
<RetrieveContactRecord>
<RetrieveContactRequest>
<model>
<instance>
<Email>12345@<domain.org></Email>
</instance>
</model>
</RetrieveContactRequest>
</RetrieveContact>


The error is constantly returning:

"Cause by org.apache.axis2.AxisFault: A CXmlApiException was raised in native code : error 4 : scxmlapi(4) - Missing or invalid XML document"

If anyone can help me with this it would be greatly appreciated.

 

Service Console - Service closes instantly Errors -499 and -53Open in a New Window

Hi Experts,

I have a Email Integration Connect-It Scenario (using XMAPI on Outlook 2016) that I am trying to have run as a service, but it is throwing me errors:

2016/11/22 09:58:7.977 0 4 Opening scenario...
2016/11/22 09:58:7.977 0 4 Opening connector 'E-Mail (fetching) (Microsoft Extended MAPI: omit)'...
2016/11/22 09:58:8.211 0 4 Opening connector 'ServiceCenter/Service Manager Web Service (http://omit:13080/sc62server/PWS/IncidentManagement.wsdl)'...
2016/11/22 09:58:8.445 0 4 Opening connector 'New Incidents (Basic engine)'...
2016/11/22 09:58:8.445 1 4 Loading document type extension file 'C:\\Program Files (x86)\\HP\\Connect-It 9.60 en\\config\\shared\\default.cfg'...
2016/11/22 09:58:8.445 0 4 Checking coherency of connector document types...
2016/11/22 09:58:8.445 1 4 The 'New Incidents (Basic engine)' connector has been opened.
2016/11/22 09:58:8.664 0 4 Opening connector 'Reply Filter (Basic engine)'...
2016/11/22 09:58:8.664 1 4 Loading document type extension file 'C:\\Program Files (x86)\\HP\\Connect-It 9.60 en\\config\\shared\\default.cfg'...
2016/11/22 09:58:8.664 0 4 Checking coherency of connector document types...
2016/11/22 09:58:8.664 1 4 The 'Reply Filter (Basic engine)' connector has been opened.
2016/11/22 09:58:8.883 0 4 Opening connector 'Forward Filter (Basic engine)'...
2016/11/22 09:58:8.883 1 4 Loading document type extension file 'C:\\Program Files (x86)\\HP\\Connect-It 9.60 en\\config\\shared\\default.cfg'...
2016/11/22 09:58:8.883 0 4 Checking coherency of connector document types...
2016/11/22 09:58:8.883 1 4 The 'Forward Filter (Basic engine)' connector has been opened.
2016/11/22 09:58:9.102 0 4 Opening connector 'Retroaction_InMailMessage_E-Mail (fetching) (Basic engine)'...
2016/11/22 09:58:9.102 1 4 Loading document type extension file 'C:\\Program Files (x86)\\HP\\Connect-It 9.60 en\\config\\shared\\default.cfg'...
2016/11/22 09:58:9.102 0 4 Checking coherency of connector document types...
2016/11/22 09:58:9.102 1 4 The 'Retroaction_InMailMessage_E-Mail (fetching) (Basic engine)' connector has been opened.
2016/11/22 09:58:9.320 1 4 Searching for JRE installation in the Registry...
2016/11/22 09:58:9.320 1 4 Searching for JRE installation in the Registry...
2016/11/22 09:58:9.320 1 4 Searching for JRE installation in the Registry...
2016/11/22 09:58:9.320 1 4 Searching for JRE installation in the Registry...
2016/11/22 09:58:9.320 1 4 Parsing DTD file 'C:\\Program Files (x86)\\HP\\Connect-It 9.60 en\\scenario\\mail\\dtd\\newemplo.dtd'...
2016/11/22 09:58:9.320 1 4 Connecting to the messaging server...
2016/11/22 09:58:9.320 2 1 (-499) Unable to perform connection 'omit' to messaging.
2016/11/22 09:58:9.320 1 1 (-53) Unable to open the 'E-Mail (fetching) (Microsoft Extended MAPI: omit)' connector.
2016/11/22 09:58:9.945 1 4 Loading document type extension file 'C:\\Program Files (x86)\\HP\\Connect-It 9.60 en\\config\\shared\\default.cfg'...
2016/11/22 09:58:9.945 0 4 Checking coherency of connector document types...
2016/11/22 09:58:10.398 1 4 The 'ServiceCenter/Service Manager Web Service (http://omit:13080/sc62server/PWS/IncidentManagement.wsdl)' connector has been opened.
2016/11/22 09:58:10.398 0 1 (-53) One or more connectors could not be opened. Unable to execute the scenario.
2016/11/22 09:58:10.414 0 4 Operation completed (RC=-53)

So far I have tried:

1. Running the service as Local Service and different users, to no success

2. Running outlook as a service matching it up to the same user as the above.

3. I have checked my Outlook 2016 Trust Center and changed settings to allow in there.

 

Any ideas?

 

Title and LogoOpen in a New Window

I tried to change the hp to my client logo but changes are not effective. Please let me know the exact image that needs to be changed and also I want to remove “WELCOME TO HP ASSET MANAGER” and give Client Content That is “WELCOME TO ISTD ASSET MANAGER”. Please let me know the exact files where to change. I have changed at few places and changed are effective but in attached changes are not effective which means I need to change some other files. PFA file

 

 

bulk import Rights in ?HP Asset ManagerOpen in a New Window

Please let me know if any user is there and he needs to perform bulk import so is it necessary that he should have Admin Rights only.

 

Integration between SAP webservice (VErsion 7) and HPAM using connect itOpen in a New Window

Hi,

Please let me know if any one has done the integration between SAP and HPAM using connect it

 

Dynamic Itemized listOpen in a New Window

Hi Expert,

We have a requirement where the we have to dynamicallys display the Itemized list on condition. 

EG. We have some request types like New HW request, New SW request, New Contract request. Then for New HW request we have to display some 4 status like, Open, Asset recieved, Pending and Closed. Similarly, we have to show different status for New SW request.

Can we achieve this in AM 9.41? Will this work in Web client?

R's headstrong

 

Dynamic Emails in CCOpen in a New Window

Hi Experts,

There is an requirement to send emails in CC on certain condition.

Scenairo: We have workflow for the request to renew the contract, Requester will select the contract  (Contract record will have contract owner and technical owner). We have 3 kind of person who can raise such request.

Below is the requirement:

If raised by IT User: Email should go to the Contract Owner of the Contract and Email should be CC to Tech Owner and Line manager of the IT user

If raised by Tech Owner: Email should go to the Contract Owner of the Contract and Email should be CC to Tech Owner's Line manager
If raised by Contract Owner: Approval should go to the Tech Owner of the Contract and Approval Email should be CC to Tech Owner's Line manager of the IT user

R's headtsrong

 

HP Asset Manager 9.50Open in a New Window

What's the big differences between hp asset manager 9.31 and 9.50? Thanks in advance.

 

Urgent-Change the color of header lineOpen in a New Window

Hi Experts,

I am trying to change the color of the header line but its not working.

I tired the method of updating the hpov.css file present in the theme folder.

"D:\Program Files\Apache Software Foundation\Tomcat 8.0\webapps\AssetManager\theme\hpov"

/*
HP Enterprise One Voice CSS classes
*/

.masthead {
height: 27px;
font-family: HPSimplified, Arial, Tahoma, Helvetica, sans-serif;
}
.masthead-cnt {
width: 100%;
color: #ffffff;
height: 34px;
background-color: #F80000;

}
.masthead-title {
width: 100%;
}

But its not reflecting.

Plz help

R's headstrong

 

 

 

Implementing REST API. Error : 401 UnauthorizedOpen in a New Window

Hi Fellas,

             I was trying to implement the REST API in the AM Browser. I followed the steps in a document. I installed an application in the chrome called Simple REST Client. I have already done the web implementation. So, I tried with accesssing the Batabase by the REST API using the port where I had done the web implementation. But I'm getting this 401 error says Unauthorized. What should I do now? Should I go for any Programing without using the Simple REST Client?

 

Thanks,

 

LDAP connector Schedule pointerOpen in a New Window

Hi Expert,

I had successful done the integration between a AD and HPSM via CIT 9.60. but as it is a large org. there is around 50k user, for performace I do like to enable the schedule pointer on LDAP connector (source). but after I check on the schedule pointer in the LDAP connector configuration. contacts stop syncing .

Can someone please share on how to configure schedule pointer of ldap connector?

Regards

Soong 

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Asset center crashedOpen in a New Window

Hi,
When we execute "check the web service defintion" Wizard, Asset Manager is crashed.Even same happening while tagging the web service.P

We're using HP 9.6X

Please suggest

 

Thanks
Sharath

 

HP Asset Manager Web Client 9.40 - Replace the Loading pageOpen in a New Window

In the Windows Client there is a log page to display the status of the transaction in a wizard when FINISH button is clicked.

But Web Client only has a Loading Page when Finish button is clicked.

Is there anyway to add any progress page or log page or a javascript run when Finish button is clicked in a web client ?

 

ITAM DocumentationOpen in a New Window

Good day, where can I download the ITAM documentation from? I am looking for documentation around cost centers and financial asset management in  version 9.X

 

Is it mandatory to redeploy webclient after performing integrate customizationOpen in a New Window

Hi All,

Executed integrate customization to move our schema changes from dev environment to test and restarted tomcat. 

But webclient does not reflect new schema changes. Is it necessary to redeploy webclient after executing integrate customization?

Please provide your thoughts.

Regards,

Mahes

 

HP Connect-IT and Cloud ServiceOpen in a New Window

Hi Experts,

Do we have the option to connect from connect-It to cloud services. I would like connect to cloud system and need to create a data flow between Cloud hosted application and SM9.  Let me know your thoughts here. Thanks

 

 

Field size - lDiskSizeMb field on amComputerOpen in a New Window

Hi All,

lDiskSizeMb field on amComputer is not able to capture the values which are more than 10 digits. Error says "Cannot convert '11,513,378,901' (type double-precision number) to integer (32-bit) type (overflow)."

So creating a new field with type double-precision number and migrating the values from lDiskSizeMb to new field is the only option or we have any other ways to increase the field size?

Kindly suggest.

Regards,

Mahes

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