HPE Software Products: IT Asset Manager / Connect-IT Support and News Forum
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Software license details update in Asset ManagerOpen in a New Window


Is Asset manager is capable to update/recognize software license details whether it is freeware or not.



Set linked fields value when portfolio item updateOpen in a New Window


I have a small issue. When I add new software license (portfolio item) and choose Parent Item, fields like "Location", "User" are automatically filled. And this is ok. When I set license to "In use" state, User field is mandatory.

Now I want to modify license record. I have to change Parent of my license (change license assignation to other computer) and fields Location and User are not changed. I know, it will be changed when I click "Modify" button.

So when I have a lot of records and I have to change assignation or status (in stock -> in use), I have to fill fields: Parent, User because User is not automatically filled like when I create record.

And my question: is there any way to change this mechanism? In my opinion it will be more usable for users, who will be working with this system.




How to create another instance of Automated Process Manager to run as window servicesOpen in a New Window

I want to create another instance of Automated Process Manager to run as window services on the same machine where i already have few other instances are running and have it named as per our database like - Server Services DAT1. 


Software Content on HPE Enterprise Community in Read-Only May 9 - 15Open in a New Window

Software Content on HPE Enterprise Community in Read-Only May 9 - 15

As you may have seen in the last few months, Hewlett Packard Enterprise is combining some software assets with Micro Focus. As part of this spin-merge with Micro Focus, a new Software instance of an online community will go live on May 16, 2017.

All boards within the current Software category will be located to a new community. All URLs will redirect to the new community. All current users will be migrated to the new community as well. Please be sure to update your bookmarks after May 16.

As part of the migration to a new Software instance, all software content will be in read-only mode from May 9 – 15. We apologize for any inconvenience.

We will continue to provide further updates in this News board.


Unable to edit mapping in CIT for DB to DB copyOpen in a New Window


  I have a requirement where the existing mapping needs to be modified in CIT. The scenario is a DB to DB copy of data where the source has exposed views. I dont see the list of fields in the source panel or in the destination panel to drag and drop. On;ly the mapping has a list of fields, which is also not a complete fields from the view. 

 So i need to add a new field to the mapping, how can i do this. Edit mapping is not working for me. Since the view is used and not the DB table directly , is it the cause of not being able to edit. Any help would be appreciated.





AM9.62 Patch IssueOpen in a New Window

Dear Team,

Please help me out on AM9.62 Patch issues, i am not able to launch the AM Automated Process Manager after applying patch 9.62 on AM9.60

I have tried to apply the patch AM9.62 as per the Installing Incremental Package, I have successfully applied the package and 9.62.16047.success folder got created in BackupOldFiles, 

And when I try to launch AM Automated Process Manager, am getting below errors, please advise 

I have used the same license which was there for AM9.60



2017/04/25 08:45:1.000 1 1 (0) Cannot open file 'E:\\HPE\\Asset Manager 9.60 en\\amsrv\\\"C:\\Users\\LSA-AS~1\\AppData\\Local\\Temp\\2\\AssetManager_pdf.cfg\"' with read access (errno=123, The filename, directory name, or volume label syntax is incorrect.)
2017/04/25 08:45:1.000 1 1 (0) The installed HP AutoPass license has expired.
2017/04/25 08:45:1.000 1 1 (0) Database activated rights does not match local license. Please update the local license or reactivate the database using Asset Manager Application Designer.
2017/04/25 08:45:1.000 1 2 Task 'Signaling presence of database server...' deactivated.




amSoftInstall records set to missing (bMissing=1)Open in a New Window

We use BDNA and we have put a filter on our scenario to only bring over Licensable SW on a frequent basis and a full import once a month.

When we run the scenario with the Licensable only filter on the BDNA connector, all the other SW Installs that do not get updated get turned to bMissing=1.

I am trying to figure out what is causing this.  I looked through the scenario but, I can't find a setting on it that would do this in the scenario mapping.   I tried turning on ADBlog on AM but it does not seem to log anything for changes being made by the scenario.  I also tried turning off the following two workflows but that still did not change the behavior.

     Detection of software missing from last scan

     Update software installations from the portfolio items

Does anyone know how to identify what is causing a field to change?  Or how to turn on the ADBlog for a scenario?

Any guidance will be greatly appreciated.


CSA <> AM IntegrationOpen in a New Window



I am currently trying to integrate CSA 4.60 and AM 9.60 using CSA Content Pack 2.2.1 via the CIT 9.70. Please let me know if this combination of the tools version are compatible for the CSA <> AM integrationn to get the cloud billing?


Kind regards,



hyperlink in Asset managerOpen in a New Window

can we provide end users any hyperlink in HPAM where when he clicks he goes to path and get all the Admin/Required guides.


Please help.


CIT 9.60 Error with SOAP Connector;Open in a New Window


I am trying to make a scenario in which I insert values to a SOAP Web Servise and also get values from same web service.

Although, I send and get data via SOAP UI with same credentials; I got the error below when I try to insert or get data ia CIT WEB Service connector;

2017/04/14 15:12:18.000 0 1 (0) Unable to initialize request.
2017/04/14 15:12:18.000 0 1 (0) Error processing query.
2017/04/14 15:12:18.000 1 1 (0) Cause by com.hp.ov.cit.connector.ws.WsException: SOAP error when sending SOAP message.
2017/04/14 15:12:18.000 2 1 (0) Cause by org.apache.axis2.AxisFault: Unauthorized



Can you please help me on this error; or is there anybody else who have already solved this error? Thanks


Best Regards,


unable to see Cleaning old calculation resultOpen in a New Window

after importing SAM BEST practises even i am unable to see Cleaning old calculation result workflow which comes as OOB after installation of SAM best practise package.

Please share the workflow with me if anyone have


Delete the Software Counters ResultsOpen in a New Window

Please help me to know how we can delte the software counter results stored in amrightusescount table which is 7 days older than the calculation Counter date.

DATEDIFF(day, GETDATE(),dtLastModif) >= -7






Web Client is not workingOpen in a New Window


After starting Tomcat, the process reamains pre-loading Head/* and does not end.

Any suggestions?


history is not coming if records are imported in HP Asset managerOpen in a New Window

Hisotry of an Asset is not coming when we import records using connect-IT, or when assets are created using UCMDB.


We have enabled history of fields.


Send an email from Asset Manager with attachment fileOpen in a New Window



I running a query within a script which gives something like 2'500 lines as a result.

Using amActionMail function, I can send an email with those 2'500 lines within the body of the email.

Would it be possible to send the same email BUT with the 2'500 lines within an attachment file (.txt)?


Thank you,




HP Connect-It - where to set global variables?Open in a New Window



I need to migrate changes, activities and attachments from SM 9.34 to SM 9.50.

I developed a scenario which reads data from cm3r table of  SM 9.34 and uses Web service calls to create the changes in SM 9.50.

Since we do not want to keep the old change number (let SM 9.50 to generate a new change number) I have a custom field to store the old number.

I have created 2 global variables in a bas file. My problem is that I do not know how and where to set them based on the Web service response, so that I can use them to migrate activitycm3r data and SYSATTACHMENTS.

Attached is my initial idea of the scenario.

Can you please help me?

Kind regards,



Cleaning up amSoftInstall with over 2.4mil recordsOpen in a New Window

Hi all, I am new to the Asset Manager world as of about 4 months ago. I am currently trying to clean up a lot of unecessary, outdated, unused data from our AM DB. The largest (literally) issue right now is our amSoftInstall table, it is 2.4mil records large. Any queries or reports run on it take some time, we get our software information from UD -> Push adapter, and have taken steps to filter out software that we do not need to track. But long story short, I'm trying to clean this table up and delete entries en masse.

I selected about 80,000 items earlier today, which took a while in itself, and tried to delete them, it said it would take about 12 hours to finish. Is there a quicker way to purge the entire table? Then I could export the software that we DO want, and then re import after the purge.

Thank you!


Extract the Characters from String in Connect -ItOpen in a New Window

please help we need to extract characters from one string as eg below in Connect -IT





We want only to import abcdefg/abcde from Connect it in a field of HP Asset manger


can we change the color of field in Web clientOpen in a New Window


please help me i am trying to change the color of field in REd color when value is in minus. The field name is compliance. We used below code but it didnt help in Webclient.

In windows we are able to do so.



If amClientType() = 1 Then

  If [dCompliancy]= [dLicUseRights] Then

    RetVal = "<FONT color='Red'>" & [cf_CountersinRed] & "</FONT>"


    RetVal = [cf_CountersinRed]

  End If


  RetVal = [cf_CountersinRed]

End If



Windows cliennt script.


if [dLicUseRights] = [dCompliancy] Then

Retval = amRGBcolor("Red")


REtval = amRGBcolor("Black")

ENd if




Dashboard Creation in HP Asset ManagerOpen in a New Window

We are trying to create dasbooard on three levels first is on Envirnemental basis(UAT,Production Server) and second level is Server role wise(Web app or Database server etc) and third is On OS level(Windows,linux,unix etc).

The problem is we can see two level of groupings on amstatistics table but we want toa dd one more grouping level. CAn we do that in AM windows client. please help.

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