HPE Software Products: ITRC DDM Inventory (Enterprise Discovery) Forum
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HP DDMI version 9.32 to BMC Remedy8.1 IntegrationOpen in a New Window

HP DDMI version 9.32 to BMC Remedy8.1 Integration

Hi team,

Would like to understand if HP DDMI version 9.32 can be integrated with BMC Remedy 8.1 version. Understand from some forums that there is a adapter in Universal discovery that can be used for Remedy Atrium integration ( Data Push into Atrium). Wondering does HP DDMI has something similar or is there any other means to achieve this,. Requirement is customer wants to leverage HP DDMI to feed asset information to Remedy asset manager.  Is there any supporting or best practice document regarding this.




UD 10.22: How to Discover ESX servers in UDOpen in a New Window

Hi Everyone,

Is it possible to discover ESX Hosts in Universal Discovery? If yes, then how? It cannot be agent based discovery as I know, because OS of ESX hosts are not supported platform for any agent deployment. So please suggest.





Unable to open find GUI TabOpen in a New Window


Sometime I am not able to access find gui tab in DDMI.Could you please let me know what setting are required in from Browser end.


TrashAndPurge is not scheduledOpen in a New Window


After applying 9.32.4 upgrade, scannerdeploymentlog.ibd was growing, until 30GB. I've tried to activate TrashAndPurge deleting the file "dont-purge-until" as HP support proposed when I had this issue before. I check discovery.log

2016-08-03 15:38:32,178 SchedJob:TrashAndPurge[scheduler_Worker-23]: INFO - Starting job: TrashAndPurge
2016-08-03 15:38:32,209 SchedJob:TrashAndPurge[scheduler_Worker-23]: INFO - Warning: time delta of seconds=<33342164> too long, limiting to 1 week
2016-08-03 15:38:32,209 SchedJob:TrashAndPurge[scheduler_Worker-23]: INFO - Setting dont_purge_until to time=<Wed, 10 Aug 2016 15:38:32 -0300>.
2016-08-03 15:38:32,209 SchedJob:TrashAndPurge[scheduler_Worker-23]: INFO - Cannot run due to file=<D:\Peregrine\Enterpsise Discovery\ctl\dont-purge-until>; suspended until time=<Wed, 10 Aug 2016 15:38:32 -0300>
2016-08-03 15:38:32,209 SchedJob:TrashAndPurge[scheduler_Worker-23]: INFO - Finished job: TrashAndPurge

What does "time delta" value mean?



HPDDMI issueOpen in a New Window

Hi Experts,

Could you please help me to know the root cause for the below mentioned error.

I have installed the DDMI agent 9.32.003 in a particular Windows 2008 server.When I checked the server from DDMI web agent ping is working fine.I have run the scanner as well and after sometime it is showing the completion status is success .I have checked the scan log also through device manager here also the DISCOVERY_SCAN_STATUS is success.but when i checked the scan view tab it is not enabled in DDMI web.


I have logged into the server and check the local$.logfile also nothing error found i have checked in DDMI server also and found that the corresponding server name.xsf file is already created of some size around 524 kb approx.

But why the scan view tab is disabled.


I have faced this issue in past also .Then I have run the scanner manually in the target server itself after the scan file is generated i copy that scan file and paste it in upcoming folder in DDMI server.

After that I found that scan view tab is enabled but when I checked from the DDMI web still the retrieve scan process is running.


Please help me .Immediate reply will be highly appreciated .


Upgrade path for DDMi v9.3Open in a New Window

One of my customer is asking the upgarde path for DDMi. Curently customer is having v9.3 ..

I see the EOS of Dec 31 2016 for DDMi v9.3x in the following link

Customer wants to upgrade this product to latest version in their upcoming 5 years contract with HPE.. So customer is asking about the upgrade path.. Can anyone tell me the upcoming/latest version and its EOS dates ?

I also understand from my peers that this product is going to be obsolute. If thats true then is there any other replacement solution which I can propose to customer in contract period ?


DDMI Web AccessOpen in a New Window


I want to provide the DDMI Access to other systems, but I don't know the port which need to be opned to access the DDMI Client throught browser.

I have opened the Agent port already throught that machine.


Thank you,



DDMI Agent issueOpen in a New Window

I had added about 100+ IP ranges in DDMI and it was working fine. But, just now every devices which i try to check agent ping failing. The error message is as follows - "Failed to contact the client by all configured workflows."

Can anyone help me to figure out this problem.


DDMI Agent/Scan files problemOpen in a New Window

I have few questions.

I am using DDMI-Connectit-AM scenario.

1) Few of my devices takes more than 20 hours to get the scan file data. Why?

2) I have added IP range but few IP from that range still says as not discovered when they are already in network and pinging. Why? and what to do to get them?

3) There are so many devices which being discovered but not able to get scan files (Save scan files) eg. Quanta Computer, IP only devices, Wistron InfoComm , Foxconn.

and all above are failed in Agent deployment, but they are in network and pinging.


Please suggest/help me.





Discovery Knowledge Pack LocationOpen in a New Window


the URL for the DDMI DK Updates seems to be broken / removed. https://hpln.hp.com/group/discovery-knowledge-packs-ddmi does not work anymore. Where can the DK updates for DDMI be found now?


DDMI Scan file location mismatchOpen in a New Window

On a Ubuntu Server there is a mismatch between the location where the scan file (and scanner log file) is stored (the agent is installed under /opt/hped and thus the scan file is under /opt/hped/.discagnt). However, DDMI Server is looking in /tmp/.discagnt for these files - and fails. I guess there is something missing in the startup skript for the agent...but I have no idea what...Any suggestions?


HP DDMI Workflow from start to endOpen in a New Window


I'm new to the DDMI,

can anyone tell me the workflow of DDMI that, how it works step-by-step?  from Discovering device till putting data in AM.

And my organization has DDMI-AM integration.

Thank you for your help.





UD Oracle DiscoveryOpen in a New Window

Hi All

Please help me answser this question

 We are implementing UD 10.2 for a customer.  They have Oracle DB (Real Application Cluster) installed on Solaris 10 .(SPARC hardware). We need to do an inventory scan to discover the oracle database( for software asset management in HP AM). Solaris is using  role based access what is the role required for this discovery. Customer don’t have sudo/pfexec  installed on these servers and IT security is not allowing this. Customer preferred to give native Solaris role based access for this.

Thank you for your support



Scheduled MaintenanceOpen in a New Window

Hi Experts, I need some help with Scheduled Maintenance module.

When I create a scheduled task which generate an Incident, by default the task form have some fields that are going to autocomplete in the incident created, I need to know how I can add new fields in the scheduled task form and then autocompleted in the incident as it is doing with the fields that came by default when the task execute.

I already have created the fields in the form design and in the dbdict but I can't link both tables: Scheduled Maintenance and Incident. I read all the help that give me HP Service Manager but I still haven´t found a solution, only says I can link the information with RAD expressions but I need to do it with an interface because it´s for a final user

I attached two pictures where you can see the problem.

Thank u!





Agent call home portOpen in a New Window

Hi, what is the target port at the DDMI server the agent connects to when initiating an "agent call home" action?


Elevate your ITSM with HPE Propel for the Digital Era Vivit Roundtable Discussion at Discover 2015Open in a New Window

Elevate your ITSM with HPE Propel for the Digital Era Vivit Roundtable at Discover 2015 London on December 3. Learn how HPE Propel provides consumer-grade self-service experience, easy integrations and quick onboarding of multiple service providers. Register today!



Audit CI changesOpen in a New Window

Hi experts,

I am running a Javascript which update some fields in a CI, but when I search the CI to see the changes that I made I realise that is not doing the audit log from changes..

Anyone knows how to active the audit process in the javascript? Or some solution to my problem?

Thank u!



Mac OSX 10.10 + DDMI Agent.. no SystemStarterOpen in a New Window

In Mac OSX 10.10 , it seems like "SystemStarter" is no longer a valid function.

Do the DDMI agents account for this?  Is HP aware of this?  What's the preferred way with this OS?



DDMI end of life .. Discovery Knowledge updates end when?Open in a New Window


The last e-mail I saw had these dates...


Just to clarify -- does anyone know when the "Discovery Knowledge" library updates will stop coming?  Is that 12/31/2015 ?  Or is that the 12/31/2017 date?




Program Activity

Dec 31, 2015

End of Committed Support for HP Discovery and Dependency Mapping Inventory 9.3x

Dec 31, 2017

End of Extended Support for HP Discovery and Dependency Mapping Inventory 9.3x

Dec 31, 2021

End of Self-Help Support with Rights to New Versions for HP Discovery and Dependency Mapping Inventory 9.3x






Questions related to IP Ping, scanning & network model update in HP DDMi 9.32Open in a New Window

Hello DDMi experts,


I am seeing below messages/issues in our environment and would like to know your thoughts on the same. 


1. Collector server says - 1M IP address will be scanned in 1 day 6 hrs. Is this normal or should this time be less? If less, what could be the possible issues?


2. We see a warning like too many devices scheduled to be scanned in collector server screen. Any ideas on what could be done to resolve this?


3. Devices are not being scanned regularly. One of the reasons we found was that devices weren't updated with their current IP (still associated with an old IP) causing scanner file retrieval to fail. So, network model for devices is not getting updated. How can we update network model for bulk devices?


Thank you in advance for all the help.



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