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Performance Test ends early with error: "Failed to collect statistics from Controller..."Open in a New Window

Hi All,

I am using PC 12.01 version and facing one issue. When I run a load test, it mostly stops in between 5 - 45 minute mark.  Steady state duration is 1 hour but unfortunately it never finishes the test. The error shown in the event log says "Failed to collect statistics from controller, internal error: "There was an error reading form the pipe: The pipe has been ended. (109, 0x6d).

"Failed to collect statistics from Controller, internal error: 'This request operation sent to net.pipe://localhost/CntrlService/Service did not receive a reply within the configured timeout (00:20:00). The time allotted to this operation may have been a portion of a longer timeout. This may be because the service is still processing the operation or because the service was unable to send a reply message. Please consider increasing the operation timeout (by casting the channel/proxy to IContextChannel and setting the OperationTimeout property) and ensure that the service is able to connect to the client.'

"Failed to stop test. Reason: 'The request channel timed out while waiting for a reply after 00:10:00. Increase the timeout value passed to the call to Request or increase the SendTimeout value on the Binding. The time allotted to this operation may have been a portion of a longer timeout. The HTTP request to 'http://pcctrl01.solon.prd:8731/LTOP/LoadTestingService/LoadTestingService' has exceeded the allotted timeout of 00:10:00. The time allotted to this operation may have been a portion of a longer timeout.'

Can anybody help me here as I am clueless how to proceed. facing this issue sincs last week only. earlier it was working fine for me.

Attaching event logs here


AJAX TruClient IE ScriptOpen in a New Window


We have created the AJAX TruClient IE Scripts for the application. The scripts relays fine in the Developer mode as well as the load mode. But when executed through PC 12.2 , the script fails at the Launch URL itself, without any error. Please help to execute the scripts on PC. VuGen version 12.02. Thank you. 


running scripts on perfomance center load generatorOpen in a New Window

Good day, everyone.

I have a challenge running scripts with Web-HTTP(HTML) protocol developed on HP Loadrunner using HP Perfomance Center Load Generator & Controller (OS: Windows).

Some HTTP requests in scripts contains cyrillic strings and loadgenerator seems to encode them wrong.

"Инициирование" to "Èíèöèèðîâàíèå", for example.

web_submit_data() call fragment:

	"Name=$PpyWorkPage$pProject$pTmpBankrupt$pName", "Value=Тестовая организация {org_code}", ENDITEM,  
	"Name=$PpyWorkPage$pProject$pTmpBankrupt$pINN", "Value=99010{org_code}", ENDITEM,  
	"Name=$PpyWorkPage$pProject$pTmpBankrupt$pKPP", "Value=990100001", ENDITEM,  
	"Name=$PpyWorkPage$pProject$pTmpBankrupt$pOGRN", "Value=10990100{org_code}", ENDITEM,  
	"Name=$PpyWorkPage$pProject$pTmpBankrupt$pAddressList$l1$pPostalCode", "Value=109097", ENDITEM,  
	"Name=$PpyWorkPage$pProject$pTmpBankrupt$pAddressList$l1$pCountry", "Value=Российская Федерация", ENDITEM,  
	"Name=$PpyWorkPage$pProject$pTmpBankrupt$pAddressList$l1$pCity", "Value=Москва", ENDITEM,  
	"Name=$PpyWorkPage$pProject$pTmpBankrupt$pAddressList$l1$pStreet", "Value=Ильинка", ENDITEM,  
	"Name=$PpyWorkPage$pProject$pTmpBankrupt$pAddressList$l1$pHouseNum", "Value=99", ENDITEM,  
	"Name=$PpyWorkPage$pProject$pTmpBankrupt$pAddressList$l1$pHouseExt", "Value=1", ENDITEM,  
	"Name=$PpyWorkPage$pProject$pTmpBankrupt$pAddressList$l1$pUnitNum", "Value=1", ENDITEM,  
	"Name=$PpyWorkPage$pProject$pTmpBankrupt$pAddressList$l2$pPostalCode", "Value=109097", ENDITEM,  
	"Name=$PpyWorkPage$pProject$pProcedureName", "Value=Инициирование", ENDITEM,  

I can convert my scripts which text is in windows-1251 (cp1251) encoding to UTF8, but it has no impact on resulting encoding when requests sent to application under test. As well as "Convert To\From UTF8" from runtime settings.

System locale on loadgenerator machine connected to HP PC is EN (windows-1252, i guess).

Should i set default code page for ANSI characters in windows registry (HKLM\SYSTEM\CurrentControlSet\Control\Nls\CodePage) to "1251" or change system locale completely? Any other solutions?

HP Loadrunner 12.53
HP ALM & PC 12.01


lr_vuser_status_message() function usage in Performance CenterOpen in a New Window


Since I don’t see any post related this, posting a new one!


I could see the description about lr_vuser_status_message() function in LR help file as below,


"The lr_vuser_status_message function sends a string to the Status area of the Controller. It also sends the string to the Vuser log. When run from VuGen, the message is sent to output.txt."


This is more related with controller, my question/doubt here is, What if I run in Performance Center?

Where I can see the current vuser status message? Is it possible to see, if so where is the option exist?



I explored all the options, I could not see anything related. Please help me on this..



Sivaprakash C


Unable to run test with more than 10 user load in ALm for TruClient scriptOpen in a New Window

I am trying to run Load test with 100 Users, whereas I see the users are not ramping up after 10 users. The rest all users are stuck at the initialize phase. The script is TruClient script. Can someone help or suggest on same?


Performance Center 12.5 | RTE Protocol | Failed to Initialize. Reason: TimeOutOpen in a New Window


I am using Performance Center 12.5 (Build 12.50.10326.0) trying to run a performance test with RTE scripts.  I have observed that I am only able to run between 20-25 vusers per load generator. Example, if I use 4 load generators, I will scale only to 80-85 vusers. Anything beyond these number of users fail to initialize with the error message -

Failed to Initialize. Reason: TimeOut (Error Code -84817)

I have tried both the thread and process option, but don't see much difference. Any solutions for this problem?

Thank you,



P.S. - This was earlier posted in the LoadRunner Practitioners Forum by mistake. I did not know how to move the post here, and hence posting the same here again. Admins, feel free to remove the post in the LoadRunner forum.


Issue with connecting to endpoint URL in salesforceOpen in a New Window


I am facing the below error for following script:


Error: Error -27796: Could not resolve address of host 


Kindly help me in resolving issue.


        "Body=<soapenv:Envelope xmlns:soapenv=\"\" xmlns:urn=\"\">"


HP Performance Center 12 - VUGen - RTE protocol - private key fileOpen in a New Window


I am using HP Perforamnce Center 12.5. I have  scenario where I need to connect to a linux box and execute an sh script on it. For doing this I am trying the RTE protocol. I use the following options to connect :

Session Type - TELNET

Host Name - <my linux box ip>

Terminal Type - LINUX

Port Number 22

Security Type - SSH

In the Details for Security, i use the default selected options:

CIpher - 3DES

Attempt 'keyboard interactive' auth (SSH-2) - checked

I need to connect to the linux box using a private key file for authentication. when I attempt to give the path to the .ppk file, and click OK, I get the error:

"Keyfile not recognised. Contact your System Administration or Ericom Support"

COuld you please let me know what is the issue here? SOme other format of private key file is expected?

Is there any other way/protocol to connect to a linux box (usign a private key fle - .ppk) to execute a script there?

Appreciate the help.



How to get detailed error messages from Performance Center?Open in a New Window


How can I get the detailed error messages from PC?

I use ALM 12.21 and work with HTTP/HTML protocol. 

When I run a single LR script at my desktop computer, after a replay I can see all detailed information about my run: for every request I can see the Request Body, Responce Body, Headers etc. This information is saved at output.txt file under script directory.

While I run load test via PC (Performance Center) or via ALM I can get only file which contains only error messages.

How can I get the detailed information like at output.txt file?



Mod Message : This Topic was moved to Performance Center Practitioners Forum from Loadrunner Practitioners Forum.


To connect to a endpoint URLOpen in a New Window


I am facing the below error for following script:


Error: Error -27796: Could not resolve address of host 


Kindly help me in resolving issue.


        "Body=<soapenv:Envelope xmlns:soapenv=\"\" xmlns:urn=\"\">"




Thanks and Regards

Anupam Baranwal


Retrive correlated valuesOpen in a New Window

How can we store/ retrive correlated value while creating new account in HP performance center and can we write these values into a file? Please reply asap


LoadRunner with ORACLE HyperionOpen in a New Window

Mod Message : Topic moved to Loadrunner Practitioners Forum


how to click on the link beside required text in a web page using vugen?Open in a New Window

Mod Message : Topic Moved to LoadRunner Practitioners Forum


Performance Engineering News - September 2016Open in a New Window

Network Capture Express v3.0 - Now Available!
Explore your real network conditions

Network Capture Express (NCX) v3.0, a FREE mobile application, is available at the Google Play and iTunes store. NCX measures and captures the network conditions (latency, bandwidth and packet loss) from your mobile phone/tablet, from anywhere and on any global current carrier and it applies the current network type (Wi-Fi, LTE, 4G) on your application under test URL. It generates a file that can be replayed alongside performance, functional or mobile testing scripts. Unlike other network measurement tools, which can just confirm that your carrier is fair, NCX measures the conditions against your AUT and the outcome is recorded as a file. Read more about it in this blog.


Get up-to-date on performance testing by attending these on-demand performance webinars

The COST (Customer Oriented Scenario Testing) team is responsible for generating customer and user influence in our product development lifecycle. Over the past few months, Performance and Lifecycle Virtualization COST, together with representatives from R&D, hosted several webinars for our customers and partners. If you didn’t have chance to join, you can find here the WebEx recordings, including the list of questions and answers.


Black Friday is coming: Prepare by load testing now
Last year, 103 million Americans shopped online over the Thanksgiving/Black Friday weekend. Are you and your shopping interfaces ready for that kind of customer load and impact on the bottom line? By load testing your mobile app and website make sure you are prepared for the number of transactions that are headed your way. Read more...


What’s New in HPE Mobile Center

It’s no secret that good mobile user experience is a must to achieve business goals! This can be a daunting task. But HPE Mobile Center - Mobile application lifecycle software will help you take care of your user. This is one session not to miss! Sign up at Vivit for this webinar on October 6th!


Summer travel and the need for great website performance!

Whether you are a seasoned traveler or an accidental tourist, chances are you have experienced the unpleasant side effects of busy travel season—delayed departures, canceled flights, overbooked flights, crowded trains and bus stations, sold out hotels and more. What happens when thousands and thousands of frustrated travelers and travel agents try to reach the same booking engines? Read more about it in this blog.


Reaching the new frontiers of load testing

The modern reality of digital transformation demands that companies deliver applications faster - without sacrificing quality and performance. Hewlett Packard Enterprise is a recognized leader in the performance engineering and testing "space”, and with every new software release, we continue to solidify our position as a forerunner and innovator. This blog sheds light on the next frontiers of load testing, focusing on three topics: Internet of Things (IoT), Chaos Engineering and Big Data. Read more…


Upcoming Webinars

Oct 6 – 11:00 AM EDT What’s New in HPE Mobile Center


Past Webinars
Continuous Testing: The Key To Increasing Delivery Speed And Quality In Your DevOps Pipeline

Performance Engineering Tools

What’s New in HPE LoadRunner and HPE Performance Center 12.53


HPE Performance Engineering Solutions
HPE StormRunner Load
HPE Network Virtualization
HPE Service Virtualization
HPE LoadRunner
HPE Performance Center

Try StormRunner Load Now!

Download the Market Guide to Performance Testing by Gartner



ALM Component - service will not startOpen in a New Window

Hi all,


I recently acquired a dedicated server specifically to install the ALM component piece for a Performance Center infrastructure.

The installation went fine, but when I try to start the HP ALM services I get an error:

Windows could not start the HP Application Lifecycle Management on Local Vomputer. For more information, review the system event log.

In the event log it just says:

The HP Application Lifecycle Management service terminated with the following service-specific error:

Incorrect function.


Event ID: 7024

Is there a wrapper log file somewhere in the config that would possibly tell me some more information?



Getting the HTML Report in PC 12.20 using HP PC Rest APIOpen in a New Window



I want to automate the sending of html report by email to all my stakeholders as soon as my test is completed.

I see that we have a API to download the HTML Report zip file. But how can I just get the html Summary report.


Vugen scripts and scenarios not displaying in PC after upgrade to 12.53Open in a New Window

Recently upgraded from 12.01 to 12.53. Everything works correctly except that vugen scripts and scenarios don't display in the UI. The permissions are set correctly but these two resources don't display. If you select edit the test the window opens but nothing is dispalyed? I have verfied and repaired the lab project and the projects verified without any errors. Any ideas?



(PC) Support Tips: Error installing Performance Center server and hostOpen in a New Window

When installing Performance Center server or Host we can got an error message that  .class file cannot be read. If you go to the installer the file are there.

To fix this, please take the installer folder and paste it in a short location, for example C drive or D drive.


For more details you can go to the HPE ALM Performance Center Installation Guide

HEP Support



(PC) Support Tips: Required services for Performance Center environmentOpen in a New Window

Here are the list of the required services that should be run on each Performance Center component.


if you required more help or information you can go to the HPE ALM Performance Center Installation Guide

HPE Support



Running Multiple scripts simultaneously in PCOpen in a New Window


I need some help in execution of scripts in PC 11.52


I have two scripts & must hit two servers simultaneously. Due to some limitation in my Network Balencer, I need to bypass it & ht the desired server. For this reason, I need to execute two scripts simultaneously.

Please help me on how to perform this activity.


Thanks in advance,



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