HPE Software Products: Network Automation Support and News Forum
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Network AutomationOpen in a New Window

Network Automation:


Please explain the following services in NA.



TrueControl ManagementEngine



True Control FTP Server


True Control Syslog Server

True Control TFTP Server

True Control SA Client


Difference between Net::Telnet and NAS::Connect modules in NAOpen in a New Window

Do you know (or know where I can find) the differences between the Net::Telnet and NAS::Connect Perl modules/functions?


Few of our old scripts uses the Net::Telnet while most of new scripts use NAS::Connect.


I have a hunch that NAS::Connect is newer, but want to know if there’s benefit in moving the connections from Net::Telnet to NAS::Connect?




HPNA clean install on Centos 7Open in a New Window


My installation went smooth as well on CentOS 7 clean VM, but I do not see any HTTPS ports been listened on in my netstat -an output. 

As i am trying to restart services for HPNA they are restarted without an issue:


[root@HPNA en]# /etc/init.d/truecontrol restart
Stopping TrueControl Management Engine ... done.
Stopping TrueControl Syslog Server ... done.
Stopping TrueControl TFTP Server ... done.
Stopping TrueControl FTP Server ... done.
Stopping TrueControl SA Client ... done.
Starting TrueControl TFTP Server ... done.
Starting TrueControl Syslog Server ... done.
Starting TrueControl Management Engine ... done.
Starting TrueControl FTP Server ... done.
Starting TrueControl SA Client ... done.


Can you please advice?



How to disable password logging in HPNA session logsOpen in a New Window

I have developed a script using NDS. i am able to successfully login to the device and take snapshot. When i take the snapshot after enabling the session logs i can able to see the password logged in the session. I,e. after the send secure string i receive the password again, which is not supposed to be. How can i remove this?

Appreciate your help.


functionality which is used for connecting to a node using SSH directly from NAOpen in a New Window

Hello Experts,

i logged in as admin and when i tried the functionality which is used for connecting to a node using SSH directly from NA is not working. when i select the option, new window opens but I am not able to ssh.

Any thoughts ?


HPNA - Cisco.com Credentials - Not validOpen in a New Window



I am currently trying to setup accounts with cisco credentials linked to them but i seem to be getting the same issue over and over.


It comes back with The supplied credentials for cisco.com were not valid


however if i go onto cisco.com and use these details i can login fine, download files and software without any issue.


Anyone have any idea why this might be happening ?




Upcoming Network Automation and NNMi NPS Vivit WebinarsOpen in a New Window

Hello Team, 

 Join us for 2 upcoming Vivit Network Management SIG webinars:


Starting out with Network Automation

Wednesday, December 7, 2016

12:00 - 1:00 PM PST (Los Angeles), 3:00 PM - 4:00 PM EST (New York), 21:00 - 12:00 CET (Frankfurt)

 Register today at:  http://www.vivit-worldwide.org/events/EventDetails.aspx?id=880345&group=

 The VIVIT Network Automation SIG will bring real world expertise, training and advocacy to the HP user community. We will cover new NA releases, integration, business efficiency opportunities, performance, and much more.

 Today we will target new administrators of HPE NA by targeting five areas key to getting started. These include adding devices, running tasks to collect data (Diagnostics and Snapshots), reporting on that data, performing Compliance and Remediation tasks and lastly running tasks that perform changes through Command Scripts

 This webinar will introduce the administration of Network Automation including:

  • Populating Network Automation
  • Basic Task Management
  • Basic Reporting



Performance Tuning of the Network Performance Server in Network Node Manager i Thursday, November 8, 2016

7:00 - 8:00 AM PST (Los Angeles), 10:00 AM - 11:00 PM EST (New York), 16:00 - 17:00 CET (Frankfurt)

 Register today at:  http://www.vivit-worldwide.org/events/EventDetails.aspx?id=871283&group=

 Network Performance Server is a key component of Network Node Manager i.  It provides a platform for data storage, analysis and reporting of performance metrics.  In this webinar, learn from experts on how to maximize the value of this important tool.

 Topics include:

  • Tuning parameters in Network Performance Server (NPS)
  • Best practices for using NPS
  • Troubleshooting tips and techniques


We hope you can join us for these events!



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Device complianceOpen in a New Window

Hi Team

We are trying to check the Device compliance from policy rule perspective.

Is there any field in HPNA GUI/DB which can indicate the last compliance date when the device was 100% Policy compliant.

Our Platform details:

HPNA 10.10.01 version

windows 2012R2





CA Cert ProblemOpen in a New Window

It seems every time/everywhere after installing CA Cert, I run into some kinds of problem. This time from Chrome browser with NA 10.20:

"The client & server don't support a common SSL protocol version or cipher suite". Googling this error, there are plenty but nothing applied to NA.

Different error (but similar in nature) seen on IE and Firefox.

A suggested work-around on HPE support for fixing Firefox by changing:

<NA PATH>/server/ext/jboss/server/default/deploy/jbossweb.sar/server.xml


<NA PATH>/jre/lib/security/java.security

jdk.tls.disabledAlgorithms=MD5, SSLv3, DSA, RC4, MD2, RSA keySize < 2048, DH

and looking at the Hardening Guide.

Does anyone run into this problem and has a better fix?



First steps in Network Automation 10.20 64-bitOpen in a New Window

Hello colleagues,

Kinda new to HP products, but I have installed Network Automation 10.20 64-bit TRIAL on Windows 2008 R2 server. I can access GUI and all seems to run smooth locally, but when I am trying to run a ping test or SSH to the device in the very same network I always receive a following error message (same for ICMP etc):

This task did not complete. No authentication to try for tftp.server.snmp connection.


Can you help me with this please as every test is failing?

PS: I can ping through simple CMD that remote host no problem. Via WIRESHARK I cannot see any traffic leaving NIC card while running any test from NA as well.



Couple of general NA questionsOpen in a New Window

Hi folks

Very new to using NA. 

I have a RW community string configured and can pull config data from a device. So I know I can communicate with the device. When I modify the config and push it to the device, the process fails. What other access or protocols (scp, tftp, http/https, etc) are required to the device to permit NA to update config data?

I know I can point a syslog server to NA. Can I direct a device to log directly to NA? This is for testing only and the final config will have a syslog server pointing to NA.




NA 10.0 - System Tasks failing because of Zero disk spaceOpen in a New Window

Good Day,

Running an NA server for over 2 years now, recently i've been getting system monitoring messages that indicate zero disk space available.

checking the issue, found out that there are log files that are reaching very big sizes in a very small time, actually four log files exactly under the directory (NA\Server\ext\jboss\server\default\log) - server.log.(date)

four files, one is 32 GB !, one is 19 GB, one is 10 GB, and last one is 5.5 GB !!!

What could be generating these huge log files ??


Appreciate the feedback, thanks in advance,


Haitham Yousry


NA user modification fieldOpen in a New Window

Hi folks

With each NA snapshot run I receive an email detailing any config changes made to a particular device. In this report the "Modified By" field is always listed as "no user". Will NA only report the user that made the config change if the change was made within NA? If not, how can I get NA to report the user that made the config change?




Policy to gather Unused ports in NAOpen in a New Window

Hello Experts,

We are using NA 10.10. We would like to create a policy in NA, which can give us the list of Unused Interfaces. These Unused Interfaces will of-course be in Admin Down/Up status but not connected to any devices.

Please advise if above can be achieved in NA.



Custom field -Data setupOpen in a New Window

Hello All,

We are using HP Network Automation 10 version for device change detection.

Digital Vaccine field is not dispalyed in the IPS device information.

Digital vaccine field is visible in snapshot (ancillary data - Show version) but it is not stored in the NA.

We would like to be notified when Digital Vaccine version changes.

Kindly help us in resolving this issue.


Thanks & Regards,





HP NA 7.2Open in a New Window

Hello Team

Our HP NA software time settings is wrong. Server clock is normal

How can we change HP NA date and time settings?




Digital Vaccine Data in network automation applicationOpen in a New Window

Hello All,

We are using HP Network Automation 10 version for device change detection.

Digital Vaccine field is not dispalyed in the IPS device information.

Digital vaccine field is visible in snapshot (ancillary data - Show version) but it is not stored in the NA.

We would like to be notified when Digital Vaccine version changes.

Kindly help us in resolving this issue.


Thanks & Regards,




HP NA 10 Fresh Install Red HatOpen in a New Window

I just completed the install of HP Network Automation on Red Hat 7.2, everything went successful. I ensured truecontrol and postgres were running but I still cannot access the webui. What am I missing? I am sure its something simple, Thanks


HP Na "Run Command Script" "Results"Open in a New Window

Hello Team,

We want to learn all network devices 

International Mobile Equipment Identity (IMEI) = xxxxxxx

We use Run Command Script Tast

We run


IM Renderer Page

show cellular 0/0/0 all | i IMEI


it works fine we can see Number on results.

Our expection ; Can we take this results on excel report?

I looked on search function But it seems only in Task Results.

Do you have any advices?




Script "complete session log" only available on core the script is running on.Open in a New Window

I have an interesting issue. We're running Network Automation 10.10 in a Distributed System/Horizontal Scalability setting, using Round Robin for NA to choose the core device scripts run from. When you run a script, if you click the box "Store complete device session log", it should show the output of the script as it is happening. And it does, as long as NA scheduled the task on the Core that you're currently logged into. But if you're logged into core 1, and the tasks runs on core 2, you can only see the output after the script has finished. 

I've read all the Distributed System documentation that looks applicable, but I haven't found anything that would cover this. I've tried searching on this forum too, and also didn't find anything. Anyone have any ideas?

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