HPE Software Products: Operations Orchestration
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How to add attachments to incidents within BMC Remedy Action Request System?Open in a New Window

Please let me know how can I use HPOO to add attachments to incidents within BMC Remedy Action Request System.

Please let me know which API should I use to attach a file.


OO 10.60 Certification problem with a flow using a groovy operationOpen in a New Window


On OO 10.60, we have a flow using a groovy operation performing a SOAP call.

The target SOAP service is signed.

We did had the target certificate in the OO Servers  (...\Hewlett-Packard\HP Operations Orchestration\java\lib\security\cacert trustore) and restarted OO service.

But no way... we have an error at run...

javax.script.ScriptException: com.sun.xml.internal.messaging.saaj.SOAPExceptionImpl: com.sun.xml.internal.messaging.saaj.SOAPExceptionImpl: Message send failed

nothing more.

did we miss something ?


Which operation to use for BMC API call?Open in a New Window

I want to create flow that calls BMC Remedy Action Request System and then update the incident numbner.

Which operation can be used to call BMC Remedy Action Request System API?


Execute command on all RASOpen in a New Window


I would like to run a command on every single RAS in my system. Indeed, I need to execute a script on all the OO "workers". 

When I use the "RAS Command" operation, it runs the command on a single "random" RAS, and I couldn't find how to force the execution on a specific RAS.

I could use "SSH Command" operation, and loop over all the IPs of my workers, but I'm trying to avoid this solution.

Any other ways of running a command on all the workers through OO ?





Get email from exchange using EWS (Business Applications v2 Content Pack)Open in a New Window


I am trying to use the "Get Email List" operation under

Bussiness Applications [2.0.0]\Library\Operations\Exchange 2010 and 2013\Emails\Get Email List

I get the error below about OO not finding the "Microsoft.Exchange.Webservices" dll

I installed the EWS API 2.0 from microsoft:


I was also reading a document I found online (for OO 10.10) and it said that because this is not licensed, it needs to be manually updated, however I dont know how to do it..

Does anybody know where do I need to copy this dll??




[Webinar] OO Database purging recording availableOpen in a New Window

Hi guys,

March 17 webinar is already available in the webinar playlist or directly here.

The unanswered questions from the webinar will be handled in this topic later (hopefully this week) by OO RnD.

Thank you all. See you next month.

Best regards,

Andrei Vasile Truta


Issues with flow operations on Active DirectoryOpen in a New Window

We are developing a mildly complex set of flows which as one of the steps should create a new user in Active Directory. The OO version is 10.20, with Central running on Windows, and AD is 2012.

We have created a domain user with permissions to create such users in the required OUs and have verified that such user can indeed perform those tasks.

Now, when implementing that operation on the flow (using the java version of "Create User", from the "base" content pack) we are getting this error:

{returnCode=-1;returnResult=[LDAP: error code 19 - 00002082: AtrErr: DSID-03151817, #1:
0: 00002082: DSID-03151817, problem 1005 (CONSTRAINT_ATT_TYPE), data 0, Att b (ou):len 166
];Result=-1;sessionId=;exception=javax.naming.directory.InvalidAttributeValueException: [LDAP: error code 19 - 00002082: AtrErr: DSID-03151817, #1:
0: 00002082: DSID-03151817, problem 1005 (CONSTRAINT_ATT_TYPE), data 0, Att b (ou):len 166
]; remaining name 'cn=testOOuser'

We have verified as well that the user we are trying to create doesn't already exist in AD, we have tried different user names, and we have tried different passwords with varying complexity.

That's issue 1, which is seriously blocking us.


Issue 2 is that, as an attempt to workaround that problem (just in case it was a java issue), when trying to use the .Net version of "Create User" the operation is marked as "The operation this step links to has problems".

The test flow is a simple "Create User" step linked to "Resolved" and "Error" steps, so I'm not sure about what's the step that has problems and what those problems would be.

Is there any kind of extra requirement to be able to add .Net steps to a flow?




Remote commands going through a bypass serverOpen in a New Window


I need to do the following things: 

- Connect to a bypass server that only has rdp available

- Connect to a server via ssh while being on the bypass server

- Execute the following commands on that server:

NLB stop

(and then)

Shutdown -r
My doubt is which operations should I use to connect to the bypass server and do all those things? I found a Remote Command Execution operation that uses WMI and works, but it only allows one command at a time so it would be impossible to do all these commands at once.


HELP: Remote command thru Remote Desktop using Cisco VPNOpen in a New Window


sorry if this question is too basic ...  I need to reboot some remote windows servers, but to access them i must  connect to it using Cisco VPN and first connect me, with RDP, to a bypass server.  From 

the bypass server i can reach the final server that i need to reboot.

How can i do this with OO?

Any help is welcome,




Remote command thru Remote Desktop using Cisco VPNOpen in a New Window


sorry if this question is too basic ...  I need to reboot some remote windows servers, but to access them i must  connect to it using Cisco VPN and first connect me, with RDP, to a bypass server.  From 

the bypass server i can reach the final server that i need to reboot.

How can i do this with OO?

Any help is welcome,




OO Database Purging Webinar 21.03.2017Open in a New Window

Hi all,

Today we are going to have Moldovan Vlad from HPE OO RnD, discuss about HPE Operations Orchestration Database purging.

Everyone is welcome.

Join us at 18:00 EET for 1 hour in HPE MyRoom - as always by following the below link



If you need a time converter: https://www.worldtimebuddy.com/?pl=1&lid=13&h=13


HPOO WorkFlow RequirementsOpen in a New Window

Hello all,

One of the customers need to automate the following task: 

1- HPOO to query HPSM for requests to reset AD/LDAP Password.

2- HPOO to perform the LDAP password reset action in AD. (Fixed password)

3- HPOO to send email/SMS to the user for confirmation. (Optional)

4- HPOO to close the HPSM incident/request.


Now they need your support in 2 matters:


1- What are the system requirements in terms of service accounts and ports, to get this done from HPOO side.

2- What is the best way to handle this workflow, for example if there are OOB content to do so, or if we can mix and match among existing workflows.


Appreciate your prompt response.

Thank you and Best regards.

Anh Nguyen



making scriplet output sensitiveOpen in a New Window

I have a javascriptlet which is returning an decrypted password which i use to query to my DB. I can see the decrypted password in the flow. I want to make it sensitive. How can i do that?


How to Prevent floating IP reassignmentOpen in a New Window


I have a question regarding using the Associate Floating IP flow

Using the flow above, I can assign floating ip to a server.

Below there is my use case;
I have couple of Associate Floating IP flows parallel started from Market Place Portal.
I see that "Associate Floating IP" flow first get the available floating ip list from openstack.
And parallel flows query the floating ips around the same time. Then they request the same floating ip to be assigned to different
server. Both succeed, but the last one wins .

I have researched a bit and also made some post api directly to openstack services to dig in further. I see that openstack does not have mechanism like
"Hey, this floating ip has jut been assigned to another instance, try again with different floating ip address".
I am looking a way to prevent this by OO flows?

Is this possible? Could you please give some urgent help, as we have this problem in production .

NOTE : I am using HP OO 10.21.0001 .



OO ResourcesOpen in a New Window

Today hpln.hpe.com has been replaced by marketplace.saas.hpe.com.

That looks okay for the content packages, but now I am missing the OO resources, such as sdk-java-10.70.zip, etc.

The link on the welcome page in OO studio is not correct anymore.


HP OO 10.10Open in a New Window

Hello I am currently using HP OO 10.10 and I am trying to setup worlfows to display the last boot time for windows servers. I cannot find any workflows for this however there is flows for Linus, Unix etc. I am using Operating Systems 1.1.0. Is there an alternate pack I could use for this flow. Regards Nichal


How to use String Comparater operation?Open in a New Window

I am trying to drag String Comparater operation onto the canvas. However, I am not able to drag it.  The operation is located under Dependencies --> Content Packs at 

/Configuration/Selection Lists/String Comparater Match Type


Please let me know how can I bring the operation to use. 


ws-wizard has problem in reading a URLOpen in a New Window

I want to generate operations from this wsdl: https://ctf.open.collab.net/ce-soap60/services/CollabNet?wsdl

With SoapUI 5.3.0 I can load the WSDL and generate working requests.

When I load the same URL in Web Services Wizard-10.70, I get "An error has ocurred while trying to load the WSDL" (spelling error as displayed by wizard :) ).

Am I missing something?


Creating a sample action plugin with HPE OO 10.70Open in a New Window


I am following the HPE OO 10.70 Action Developer Guide, using Maven 3.2.1 as instructed. I get stuck here:

Creating a Plugin Using a Maven Archetype
Create a sample project
1. Go to the path where you want to create a sample plugin project, and enter the following command
in the command line:
mvn archetype:generate -DarchetypeCatalog=file://$HOME/.m2/repository
Note: For Windows, use %HOMEPATH%.
This initiates the project creation. A list of archetypes found in the catalog appears. Select the
number representing the archetype com.hp.oo.sdk:oo-plugin-archetype.

The archetype com.hp.oo.sdk:oo-plugin-archetype does not appear in the list.

What am I doing wrong?


Cannot open HP OO Studio 10.22Open in a New Window

Hi guys,

I have a problem that it's persistent e recursive, so I ask you if someone has this problem before open a request service for HPE Support.

I can't open HP OO Studio 10.22, the service Java start but Studio don't open. In the Studio log, I find this error:

2017-03-13 09:39:53,606 ERROR UserPreferencesService.readPreferencesFile:129 Unable to load users preferences (invalid file format) from file 'C:\HPE_HP_OO_Studio_10.22_Workspace\opstudio.xml':


I have try temporany solution but i can't resolve the problem in definitive way.

I have attached the log of HP OO Studio, for understand better what has been happened.

HP OO Studio 10.22 Log

Someone has the solution? 

Thanks in advance for the responses and support.


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