HPE Software Products: ITRC Systems Insight Manager Forum
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Problems filtering out "Association Removed" alerts in HP SIM 7.5, migrating from 7.2Open in a New Window

Hi-

I am migrating my HP SIM from version 7.2 to 7.5 I have all my servers imported, and everyhting seems to be workign rigth now, so I've started to set up my email alerts.  this is where I've run into some trouble.  

Our old paging alert excluded some Power Thermal Events, and i can't find that category to exclude these events.  Can anyone help find this?  We excluded Aggregaton Error, Analysis Error, Communication Error, etc.  

I'm honestly not certain what these exclusions did, I'm ust trying to build the new system as close to the old as possible.

I'm fairly new to HP SIM, but have leanred pretty quickly getting to this point.

Thanks,

Chris

 

 

 

 

 

Agents for Windows server 2012 R2?Open in a New Window

Hi all, 

does exist any agents for windows server 2012 R2? i found this topic https://community.hpe.com/t5/Systems-Insight-Manager-Forum/Insight-Management-Agents-for-Windows-Server-2012-R2/td-p/6308547

but these links are unavaliable for now.

need to work with SNMP

 

VCRM invalid or not reachable from all VCA'sOpen in a New Window

I have 5 DL360P servers all on the same subnet

192.168.2.10 has vca ver. 7.3.5, vcrm 7.6 and system management homepage 7.6

The vca can only connect to vcrm if i configure it for localhost.

on the other servers if i configure the vca to go to 192.168.2.10 for the vcrm i get the error VCRM invalid or not reachable.

I ran wireshark packet capture on the server the vca doesnt even go an look at 192.168.2.10 no packets sent.

I also disabled the firewall on all servers this didn't help.

any ideas please i dont want to have to load vcrm on all servers

 

 

 

 

 

HP Management Home page upgraded 7.6.0.11 for windows 2008*64bit on IE* getting errorOpen in a New Window

HP Management Home page upgraded 7.6.0.11 for windows 2008*64bit on IE* getting error

Kindly advice  me ..

SHM 7.6.0. not able to open for IE8 ..

Getting error like unable to open page...

this sever IE8 options doeen't have TSL 1.1 and TSL 1.2 to enable ..

 

 

HPSIM is not picking up OS upgrades on monitored RHEL VM'sOpen in a New Window

I'm running HPSIM 7.5.0 on a Windows 2012 VM and like most, we use it to monitor our environment across multiple OS flavors.  I have over 1000 RHEL VMs in SIM that are being monitored for server up/down events. This works fine. I've noticed that HPSIM is not picking up the correct RHEL OS version whenever we perform an OS upgrade on the RHEL VM's.

As an example, server rc-lx111 is a RHEL VM and was at rhel 5.8 when it was initialy discovered. We've since upgraded this VM to RHEL 5.11, but SIM still sees it at 5.8.  I have a daily task to Identify Systems and this VM is part of the polling list. I've tried Repair Agent, re-disovery to VM but SIM still show RHEL 5.8. If i delete the VM from SIM and run a new discovery, it then shows RHEL 5.11. The server is not running SNMP or WBEM, only SSH.

Short of deleting the VM's and rediscover, any one have any ideas ?  

 

esxi monitoring without root password ?Open in a New Window

Hello.

Can I montior ESXi hosts through HP SIM without using root password, but using some other account ? or using other way... ?

 

Since upgrading to sim 7.6 i can no longer see anything in the All HP Service EventsOpen in a New Window

I have insight remote support running on our HP SIM server, and since i've upgraded to version 7.6 i have now noticed that under service events, I used to select "All HP service events"  to see all the jobs which inight remote supoprt had automatically logged itseflf.

But for some reason this view brings up nothing, and i can manually look at events on a server and see calls that insight remote support has logged itself but for some reason the view in HP SIM isn't working now.

Just wondering if anyone knows why, and if thsi can be resolved.

Thanks

 

Major Error on discovery -Open in a New Window

Hi All,

what's the meaning of below Major error?

I'm using correct credentials for WBEM/WMI and also SNMP community string.

In the managed target system port 135 and 2381 are open and in Listening status.

The WMI proxy is correctly configured because it's working well with several

systems, similar to those that report this Major Error.

What am I Missing?

Regards

 

********* Significant issues and overall target discovery/identification
status:
Minor: The name of the system could not be resolved to a fully qualified
domain name. For a Windows CMS, make sure that the domain name of
the managed system is included in the DNS suffixes in the Windows
Advanced TCP/IP Settings page.
Minor: The reverse DNS lookup using the IP address: 10.175.210.14 failed.
It might be that the nslookup timed out or DNS server cannot find
this address, or that the domain does not exist.
Minor: Verify that your name resolution service or the host file
configuration is configured properly so that your system's hostname
can be resolved to the fully qualified domain name.
Major: The system cannot be identified properly for HPE SIM to manage;
unable to get one or more of the following: model, serial number or
unique identifier (UUID). For management processors, verify the
system is running the latest firmware. For Linux based operating
systems, you must have dmidecode installed, enable the
PermitRootLogin and PasswordAuthentication in sshd, and use root
sign-in credential. For HP-UX, verify the sign-in credential. For
Windows, check if WMIMapper is configured correctly on the CMS and
verify the sign-in credential.
Normal: Identification status is only available for servers, workstations,
or desktops, where monitoring is enabled.

********* Additional results (listed for information only):

* Starting identification process...
* Checking for known running web servers...
* Checking for SNMP protocol support on system...
Normal: The system did not respond to SNMP. Verify security settings and
community strings in Options->Security->Credentials->System
Credentials
* Checking for SNMPv3 protocol support on system...
Normal: The system did not respond to SNMPv3. Verify security settings and
v3 credentials in Options->Security->Credentials->System
Credentials
* Running HPE ProLiant management agent identification...
Normal: The system does not support SNMP.
* Running SNMP base cluster identification using common cluster
MIB...
Normal: SNMP is not supported or globally disabled, skipping SNMP cluster
identification.
* Checking for WBEM protocol support on system...
Minor: This system does not have any SMI-S CIMOMs installed. No storage
systems will be found on this system.
Minor: The Central Management System (CMS) cannot communicate with the
CIMOM locally installed on the managed system using the WBEM
protocol, Identification will try to identify Windows systems using
the WMI Mapper as proxy; for Linux and HP-UX systems, check
credentials by going to Options->Security->Credentials->System
Credentials. For Linux systems also check if the HPE WBEM provider
is installed.
* Running WBEM rules based identification...
Minor: Identification cannot get computer system hardware data from the
WBEM / WMI providers.
* Running Virtual Machine (VM) Host (non HPE Integrity VM Host)
Identification...
Normal: The system is not a VM Host (non HPE Integrity VM Host), or WBEM
credentials may not be specified so skipping VM Identification.
* Running Storage identification...
* Did not detect the WBEM protocol support on this system. SMI
storage identification will be skipped.
* Storage identification completed.
* Running HPE NetServer identification...
Normal: The system does not support SNMP.
* Running HP-UX SNMP identification...
Normal: The system does not support SNMP.
* Running OA Identifier which will discover systems in an enclosure
if the automatic enclosure discovery option for OA is enabled...
Normal: The system is not an Onboard Administrator, skipping automatic
discovery of systems in the enclosure.
* Running XMLReply Identifier which will discover systems in a
rack/enclosure if the automatic discovery option for the container
node is enabled...
* Running iLO Identifier which will discover the server if the
automatic server discovery option for iLO is enabled...
Minor: The system responds to the HTTP request but cannot get the XML
output. It is normal for servers not to get the XML data.
Minor: If the http communication from CMS to target is working, but if it
is found to be slow then try increasing the Default connection
timeout parameter for http in global protocol settings.
* Running p-Class Identifier...
Normal: The system is not a p-Class so skipping p-Class identification.
* Running IPMI protocol identification...
Normal: IPMI protocol not detected so skipping IPMI Identification.
* Running SSH Protocol identification...
Minor: The system(s) do not have Secure Shell (SSH) installed or it is not
running on the managed system(s).
* Running SSH Identification...
Normal: SSH Protocol is not enabled so skipping SSH Identification.
* Running WS-Man identification...
Minor: The system did not respond to WS-Management (WS-Man) request.
* Running Monarch OA Identification...
Normal: The system is not a monarch OA so skipping monarch OA
identification.
* Checking for System Management Homepage and other HPE web agents...
Normal: The system is not a server, storage or desktop. Skipping the check
for System Management Homepage.
* Running HP Serviceguard Identification...
* Running SNMP System Type manager ...
Normal: The system does not support SNMP.
* Running SNMP subtypes identification...
* Resolving DNS names...
* Checking if the Node is a Virtual Center...
Normal: Skipping Virtual Center Identifier.
* Running HPE Synergy identification...
* Running Virtual Machine Management (VMM) Plug-in Identification...
* Building system relationships...
Minor: System Management Homepage (SMH) is not installed or is not
responding on the system(s).
* Running system Manage Communication diagnosis...
* System identification finished on system.

 

Insight Manager for Windows Server 2012: Server Core?Open in a New Window

Hi all,

What version of Insight Manager who can support Windows Server 2012: Server Core ?

 

thanks.

 

About SIM 7.5 and upgradesOpen in a New Window

Hello all, i have some questions about 7.5 and upgrades

1-) Does SIM 7.5 is compatible with Windows Server 2012 R2 Server core? I found this official documentation about system requeriments, and dont say nothing about 2012 server core ( http://h20566.www2.hpe.com/hpsc/doc/public/display?calledBy=Search_Result&docId=c04764057&docLocale=en_US)

2-) I need to upgrade my SIM version 6.3 to 7.5: what is best for me? upgrade 6.3 to 7.5 or unistall the 6.3 and install 7.5 ?

Thanks 

 

HP P420 SIMOpen in a New Window

Hi All, 

I have a P420 raid controller providing local storage to a machine running ESXi 6 and another P420 raid controller running on a Windows server 2012 r2 machine. Both are custom built using various hardware for a home lab
I have just installed HPE systems Insight manager to add both controllers for setting up SMTP disk alerts however I can't seem to locate them when using the discovery - can someone point me in the right direction for this?
Thanks

 

Power Redundancy 'Caution' category alert in IMLOpen in a New Window

Hi all, had an issue with a power supply failing on a DL380 G7 with the error logged to the IML. The error logged (I don't have a screen shot as the issue is now marked resolved in the IML (ILO 3) unless someone can point me to a historical log locally) was as best as I can remember 'Caution, power supply failed, power redundancy is lost'. 

Beacuse of the Caution category, this error was not logged in HP SIM or in the ESX Console (machine is an ESX Host) subsequently 2 days later, power was lost to half the rack and this time Critical category alerts were immeditaly logged for other Servers. On the host in question, it went dark as their was no redundant power supply which we didn't know had failed.

Has anyone seen this 'Caution' error and is there any option to change it to Critical. Or is there a way to upgrade any alerts coming in to HP SIM marked as Caution to Critical. My feeling is the alert is being miss categorised by the ILO as if I pull the power cord an Critical alert is generated, but if the power supply fails only a Caution is logged, yet the outcome is the same. We can see similar alerts being logged as Critical from Windows hosts where they are running the system management homepage agent so this feels like an ILO specific issue. 

I also posted this on the ILO forum but didn't see any repsonses. 

Many thanks in advance.

 

HPE Insight Management Agents (10.60.0.0) - Server 2016Open in a New Window

Hello,

I am on the way to upgrade the first servers to 2016. So I now run into the problem that with Server 2016 and Agents Version 10.60.0.0 I am no longer able to get the status of the physical hard disks.

If I check the OID: 1.3.6.1.4.1.232.3.2.5.1.1.6 there is nothing around. Even the Storage Table is empty...  .1.3.6.1.4.1.232.3.2.5.1

Did I miss something? Is this no longer supported or just mssing in the actual release of the Agents?

Even the information is not available in the HPE System Managemnet Homepage. (see attachment)

Thanks for your help.

 

 

 

HPSIM Discovery ILO issueOpen in a New Window

Hi All,

I'm new on HPSIM, my company HPSIM system come some issue here.

We have some DL360G6 host with iLo2, when discovery, just can find and show the "host name", can't find out the "host - ilo" for monitor, may I know that how to config agent / SNMP for the ilo monitor?

Thanks a lot

 

Error occurred while creating the PKCS #10 Certificate RequestOpen in a New Window

I am trying to create a cert in the SMH under Settings\Security\Local Server Certificate.  When I enter in my information under the 'Create PKCS #10 Data" box and I press Create, I get an error at the top of the screen that states: "Error: An error occurred while creating the PKCS #10 Certificate Request". 

No idea what is going wrong.  This server is behind a firewall and instead of using the process id to access this SMH, I am using my own credentials for that domain.  Could that be the issue?

 

 

HP Insight Manager SMTP Mail sendOpen in a New Window

Hello,  we have Systems Insight Manger 7.6. installed. We want use mail.office365.com Mailserver to send event messages. Send a testmail failed. The error is: "The email could not be sent: could not connect to the smtp host."  I think we should use Port 587, but i cant specify the port. Does anyone know where i can specify to Port? 

Thank you

Christian

 

Is there any way to customize monitoring for unsupported SNMP deviceOpen in a New Window

Hi,

    We have some SNMP devices that wanted to be added into SIM for monitoring, any interface for this? For example, SNMP OID polling, integrate data from script, etc.

 

 

HPE Insight Management Agent not workingOpen in a New Window

Hello.

My HPE SIM shows my Proliant DL 380 G6 Server only as "unknow"

When I try to send a test trap, the agent via control panel gives me following error message:

The Trap could not be generated.

Please insure that the Host Agent ist enabled an running.

 

All HP Agent Services are running.

System Management Homepage is installed.

Re-Install did not solve the problem.

 

Are there any logs i could check?

 

OS: Windows 2008 R2 SP1

Agent Version: 10.60

SMH: 7.6.x

 

 

 

Clean install issues with 7.6Open in a New Window

Hi All

My issues are numerous and I think I may have only scratched the surface. firstly it stemmed from a failed upgrade from 7.5 to 7.6. Couldnt uninstall the 7.6 so had to 'hack' around it to force it to allow me to reinstall. had issues so started as fresh as I could with new DB etc

Anyway, niw its reinstalled with a fresh DB, I have no collections, and even through the discovery has been run none have appeared. I get a message telling me I dont have rights to access the scheduling page when setting up the email alerts ebven though I've set the correct users as full admins with full rights, The Manage Communications page tells me it no longer exists etc etc

Overall its a bit of a joke that this software can be this bad when its so critical to a lot of infratructures.

Anyone else seen this or am I just THAT special?

 

cant install hpsim after uninstalling itOpen in a New Window

hey i cant install my HPSIM after i uninstalled it for the reasen of changing domain. now when i install it again i get this in my og file: HPSIM.log

--------------------------------------------------------------------------------------------------------------------------------------

[Sun Jan 15 15:04:12 UTC+0100 2017]Install Shell:<DEBUG>CheckForInstalledIM7()
[Sun Jan 15 15:04:12 UTC+0100 2017]Install Shell:<DEBUG>Initialize()
[Sun Jan 15 15:04:12 UTC+0100 2017]Install Shell:<DEBUG>URIDecode(sURI[D:\HPSIM\WIN])
[Sun Jan 15 15:04:12 UTC+0100 2017]Install Shell:<DEBUG>FindConfigFiles(sFolder[D:\HPSIM\WIN\hpsim] nType[2] aArray[object])
[Sun Jan 15 15:04:12 UTC+0100 2017]Install Shell:<DEBUG>LoadConfigFileType(sFileName[D:\hpsim\win\hpsim\hpsim.icf] nType[2])
[Sun Jan 15 15:04:12 UTC+0100 2017]Install Shell:<DEBUG>WARNING - not an Install Shell component
[Sun Jan 15 15:04:12 UTC+0100 2017]Install Shell:<DEBUG>FindConfigFiles(sFolder[D:\HPSIM\WIN\..\..\hpsimicf] nType[2] aArray[object])
[Sun Jan 15 15:04:12 UTC+0100 2017]Install Shell:<DEBUG>LoadConfigFileType(sFileName[D:\hpsimicf\hpsimad.icf] nType[2])
[Sun Jan 15 15:04:12 UTC+0100 2017]Install Shell:<DEBUG>WARNING - not installable
[Sun Jan 15 15:04:12 UTC+0100 2017]Install Shell:<DEBUG>LoadConfigFileType(sFileName[D:\hpsimicf\openSSH.icf] nType[2])
[Sun Jan 15 15:04:12 UTC+0100 2017]Install Shell:<DEBUG>WARNING - not an Install Shell component
[Sun Jan 15 15:04:12 UTC+0100 2017]Install Shell:<DEBUG>LoadConfigFileType(sFileName[D:\hpsimicf\rsswm.icf] nType[2])
[Sun Jan 15 15:04:12 UTC+0100 2017]Install Shell:<DEBUG>WARNING - not an Install Shell component
[Sun Jan 15 15:04:12 UTC+0100 2017]Install Shell:<DEBUG>LoadConfigFileType(sFileName[D:\hpsimicf\sqlexpr.icf] nType[2])
[Sun Jan 15 15:04:12 UTC+0100 2017]Install Shell:<DEBUG>WARNING - not an Install Shell component
[Sun Jan 15 15:04:12 UTC+0100 2017]Install Shell:<DEBUG>LoadConfigFileType(sFileName[D:\hpsimicf\sysmgmt.icf] nType[2])
[Sun Jan 15 15:04:12 UTC+0100 2017]Install Shell:<DEBUG>WARNING - not an Install Shell component
[Sun Jan 15 15:04:12 UTC+0100 2017]Install Shell:<DEBUG>LoadConfigFileType(sFileName[D:\hpsimicf\vcrep.icf] nType[2])
[Sun Jan 15 15:04:12 UTC+0100 2017]Install Shell:<DEBUG>WARNING - not an Install Shell component
[Sun Jan 15 15:04:12 UTC+0100 2017]Install Shell:<DEBUG>LoadConfigFileType(sFileName[D:\hpsimicf\wmimap.icf] nType[2])
[Sun Jan 15 15:04:12 UTC+0100 2017]Install Shell:<DEBUG>WARNING - not an Install Shell component
[Sun Jan 15 15:04:12 UTC+0100 2017]Install Shell:<DEBUG>FindConfigFiles(sFolder[D:\HPSIM\WIN\hpsim] nType[1] aArray[object])
[Sun Jan 15 15:04:12 UTC+0100 2017]Install Shell:<DEBUG>LoadConfigFileType(sFileName[D:\hpsim\win\hpsim\hpsim.icf] nType[1])
[Sun Jan 15 15:04:12 UTC+0100 2017]Install Shell:<DEBUG>FindConfigFiles(sFolder[D:\HPSIM\WIN\..\..\hpsimicf] nType[1] aArray[object])
[Sun Jan 15 15:04:12 UTC+0100 2017]Install Shell:<DEBUG>LoadConfigFileType(sFileName[D:\hpsimicf\hpsimad.icf] nType[1])
[Sun Jan 15 15:04:12 UTC+0100 2017]Install Shell:<DEBUG>WARNING - not an Install Shell component
[Sun Jan 15 15:04:12 UTC+0100 2017]Install Shell:<DEBUG>LoadConfigFileType(sFileName[D:\hpsimicf\openSSH.icf] nType[1])
[Sun Jan 15 15:04:12 UTC+0100 2017]Install Shell:<DEBUG>LoadConfigFileType(sFileName[D:\hpsimicf\rsswm.icf] nType[1])
[Sun Jan 15 15:04:12 UTC+0100 2017]Install Shell:<DEBUG>LoadConfigFileType(sFileName[D:\hpsimicf\sqlexpr.icf] nType[1])
[Sun Jan 15 15:04:12 UTC+0100 2017]Install Shell:<DEBUG>WARNING - not an Install Shell component
[Sun Jan 15 15:04:12 UTC+0100 2017]Install Shell:<DEBUG>LoadConfigFileType(sFileName[D:\hpsimicf\sysmgmt.icf] nType[1])
[Sun Jan 15 15:04:12 UTC+0100 2017]Install Shell:<DEBUG>LoadConfigFileType(sFileName[D:\hpsimicf\vcrep.icf] nType[1])
[Sun Jan 15 15:04:12 UTC+0100 2017]Install Shell:<DEBUG>WARNING - not installable
[Sun Jan 15 15:04:12 UTC+0100 2017]Install Shell:<DEBUG>LoadConfigFileType(sFileName[D:\hpsimicf\wmimap.icf] nType[1])
[Sun Jan 15 15:04:12 UTC+0100 2017]Install Shell:<DEBUG>WARNING - not installable
[Sun Jan 15 15:04:12 UTC+0100 2017]Install Shell:<DEBUG>CfgSort(obj1[object] obj2[object])
[Sun Jan 15 15:04:12 UTC+0100 2017]Install Shell:<DEBUG>CfgSort(obj1[object] obj2[object])
[Sun Jan 15 15:04:12 UTC+0100 2017]Install Shell:<DEBUG>CfgSort(obj1[object] obj2[object])
[Sun Jan 15 15:04:12 UTC+0100 2017]Install Shell:<DEBUG>CfgSort(obj1[object] obj2[object])
[Sun Jan 15 15:04:12 UTC+0100 2017]Install Shell:<DEBUG>CfgSort(obj1[object] obj2[object])
[Sun Jan 15 15:04:12 UTC+0100 2017]Install Shell:<DEBUG>CfgSort(obj1[object] obj2[object])
[Sun Jan 15 15:04:12 UTC+0100 2017]Install Shell:<DEBUG>FindConfigFiles(sFolder[D:\HPSIM\WIN\..\..\hpsimicf] nType[16] aArray[object])
[Sun Jan 15 15:04:12 UTC+0100 2017]Install Shell:<DEBUG>LoadConfigFileType(sFileName[D:\hpsimicf\hpsimad.icf] nType[16])
[Sun Jan 15 15:04:12 UTC+0100 2017]Install Shell:<DEBUG>WARNING - not an Install Shell component
[Sun Jan 15 15:04:12 UTC+0100 2017]Install Shell:<DEBUG>LoadConfigFileType(sFileName[D:\hpsimicf\openSSH.icf] nType[16])
[Sun Jan 15 15:04:12 UTC+0100 2017]Install Shell:<DEBUG>WARNING - not an Install Shell component
[Sun Jan 15 15:04:12 UTC+0100 2017]Install Shell:<DEBUG>LoadConfigFileType(sFileName[D:\hpsimicf\rsswm.icf] nType[16])
[Sun Jan 15 15:04:12 UTC+0100 2017]Install Shell:<DEBUG>WARNING - not an Install Shell component
[Sun Jan 15 15:04:12 UTC+0100 2017]Install Shell:<DEBUG>LoadConfigFileType(sFileName[D:\hpsimicf\sqlexpr.icf] nType[16])
[Sun Jan 15 15:04:12 UTC+0100 2017]Install Shell:<DEBUG>LoadConfigFileType(sFileName[D:\hpsimicf\sysmgmt.icf] nType[16])
[Sun Jan 15 15:04:12 UTC+0100 2017]Install Shell:<DEBUG>WARNING - not an Install Shell component
[Sun Jan 15 15:04:12 UTC+0100 2017]Install Shell:<DEBUG>LoadConfigFileType(sFileName[D:\hpsimicf\vcrep.icf] nType[16])
[Sun Jan 15 15:04:12 UTC+0100 2017]Install Shell:<DEBUG>WARNING - not an Install Shell component
[Sun Jan 15 15:04:12 UTC+0100 2017]Install Shell:<DEBUG>LoadConfigFileType(sFileName[D:\hpsimicf\wmimap.icf] nType[16])
[Sun Jan 15 15:04:12 UTC+0100 2017]Install Shell:<DEBUG>WARNING - not an Install Shell component
[Sun Jan 15 15:04:12 UTC+0100 2017]Install Shell:<DEBUG>Load: res://D:\HPSIM\WIN\SETUP.EXE/content\startup.htm
[Sun Jan 15 15:04:12 UTC+0100 2017]Install Shell:<DEBUG>buildDocumentationSelect()
[Sun Jan 15 15:04:12 UTC+0100 2017]Install Shell:<DEBUG>window_onload()
[Sun Jan 15 15:04:12 UTC+0100 2017]Install Shell:<DEBUG>AvailComponents()
[Sun Jan 15 15:04:14 UTC+0100 2017]Install Shell:<DEBUG>btnNext_onclick()
[Sun Jan 15 15:04:14 UTC+0100 2017]Install Shell:<DEBUG>CheckPrereqs()
[Sun Jan 15 15:04:14 UTC+0100 2017]Install Shell:<DEBUG>Load: res://D:\HPSIM\WIN\SETUP.EXE/content\syscheck.htm
[Sun Jan 15 15:04:14 UTC+0100 2017]Install Shell:<DEBUG>buildDocumentationSelect()
[Sun Jan 15 15:04:14 UTC+0100 2017]Install Shell:<DEBUG>window_onload()
[Sun Jan 15 15:04:14 UTC+0100 2017]Install Shell:<DEBUG>buildJVMFileList()
[Sun Jan 15 15:04:36 UTC+0100 2017]Install Shell:<DEBUG>inspectSystem()
[Sun Jan 15 15:04:36 UTC+0100 2017]Install Shell:<DEBUG>installPreInstallComponents()
[Sun Jan 15 15:04:36 UTC+0100 2017]Install Shell:<DEBUG>checkForPreviousHPSIM()
[Sun Jan 15 15:04:36 UTC+0100 2017]Install Shell:<DEBUG>IsValidOracleServer()
[Sun Jan 15 15:04:36 UTC+0100 2017]Install Shell:<DEBUG>IsValidSQLServer()
[Sun Jan 15 15:04:36 UTC+0100 2017]Install Shell:<DEBUG>Load: res://D:\HPSIM\WIN\SETUP.EXE/content\account-credentials.htm
[Sun Jan 15 15:04:36 UTC+0100 2017]Install Shell:<DEBUG>buildDocumentationSelect()
[Sun Jan 15 15:04:36 UTC+0100 2017]Install Shell:<DEBUG>window_onload()
[Sun Jan 15 15:04:36 UTC+0100 2017]Install Shell:<DEBUG>isDefaultInstanceName(instName[HPSIM])
[Sun Jan 15 15:04:36 UTC+0100 2017]Install Shell:<DEBUG>populateInstanceSelectionType()
[Sun Jan 15 15:04:36 UTC+0100 2017]Install Shell:<DEBUG>getSQLInstances()
[Sun Jan 15 15:04:36 UTC+0100 2017]Install Shell:<DEBUG>populateDBInstances()
[Sun Jan 15 15:04:36 UTC+0100 2017]Install Shell:<DEBUG>btnSQL_onclick()
[Sun Jan 15 15:04:36 UTC+0100 2017]Install Shell:<DEBUG>populateInstanceSelectionType()
[Sun Jan 15 15:04:36 UTC+0100 2017]Install Shell:<DEBUG>getSQLInstances()
[Sun Jan 15 15:04:36 UTC+0100 2017]Install Shell:<DEBUG>populateDBInstances()
[Sun Jan 15 15:04:36 UTC+0100 2017]Install Shell:<DEBUG>existingInstanceNameClick()
[Sun Jan 15 15:04:36 UTC+0100 2017]Install Shell:<DEBUG>populateInstanceSelectionType()
[Sun Jan 15 15:04:36 UTC+0100 2017]Install Shell:<DEBUG>getSQLInstances()
[Sun Jan 15 15:04:36 UTC+0100 2017]Install Shell:<DEBUG>populateDBInstances()
[Sun Jan 15 15:04:42 UTC+0100 2017]Install Shell:<DEBUG>btnNext_onclick()
[Sun Jan 15 15:04:42 UTC+0100 2017]Install Shell:<DEBUG>saveDBType()
[Sun Jan 15 15:04:42 UTC+0100 2017]Install Shell:<DEBUG>validDBInformation()
[Sun Jan 15 15:04:42 UTC+0100 2017]Install Shell:<DEBUG>isDefaultInstanceName(instName[MSSQLSERVER])
[Sun Jan 15 15:04:42 UTC+0100 2017]Install Shell:<DEBUG>IsMSDEInstance(sInstanceName[MSSQLSERVER])
[Sun Jan 15 15:04:42 UTC+0100 2017]Install Shell:<DEBUG>CheckDBServer(fnComplete[function])
[Sun Jan 15 15:04:42 UTC+0100 2017]Install Shell:<DEBUG>IsWinXP()
[Sun Jan 15 15:04:43 UTC+0100 2017]Install Shell:<DEBUG>isDefaultInstanceName(instName[MSSQLSERVER])
[Sun Jan 15 15:04:43 UTC+0100 2017]Install Shell:<DEBUG>CheckDBHost: cmd /c cd C:\InstallTemp & set JAVA_HOME=.\jre & set PATH=.\ & .\jre\bin\java -cp ".;.\jtds-1.2.jar" sql/SQLServer -h "SRV1" -pn "1433" -db "master" -u "%65%100%109%105%110%105%115%116%114%97%116%111%114" -dm "JJ" -debug
[Sun Jan 15 15:04:43 UTC+0100 2017]Install Shell:<DEBUG>CheckDBServerComplete()
[Sun Jan 15 15:04:43 UTC+0100 2017]Install Shell:<DEBUG>Return code : 32768
[Sun Jan 15 15:04:43 UTC+0100 2017]Install Shell:<DEBUG>CheckDBServerCompleted(dwRet[32768])
[Sun Jan 15 15:04:49 UTC+0100 2017]Install Shell:<DEBUG>window_onunload()
[Sun Jan 15 15:04:49 UTC+0100 2017]Install Shell:<DEBUG>Load: res://D:\HPSIM\WIN\SETUP.EXE/installshell.htm
[Sun Jan 15 15:04:49 UTC+0100 2017]Install Shell:<DEBUG>Load: res://D:\HPSIM\WIN\SETUP.EXE/banner.htm
[Sun Jan 15 15:04:49 UTC+0100 2017]Install Shell:<DEBUG>window_onload()
[Sun Jan 15 15:04:49 UTC+0100 2017]Install Shell:<DEBUG>sysErr:Exception:-2146827831 Unknown runtime error
[Sun Jan 15 15:04:50 UTC+0100 2017]Install Shell:<DEBUG>window_onunload()
[Sun Jan 15 15:04:50 UTC+0100 2017]Install Shell:<DEBUG>Load: res://D:\HPSIM\WIN\SETUP.EXE/installshell.htm
[Sun Jan 15 15:04:50 UTC+0100 2017]Install Shell:<DEBUG>Load: res://D:\HPSIM\WIN\SETUP.EXE/banner.htm
[Sun Jan 15 15:04:50 UTC+0100 2017]Install Shell:<DEBUG>window_onload()
[Sun Jan 15 15:04:50 UTC+0100 2017]Install Shell:<DEBUG>sysErr:Exception:-2146827831 Unknown runtime error

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if this is not helping much i can tell when im trying to install the HPSIM, it says after i sat the administrator and domain in it says, this page cant be displayed: res://D:\HPSIM\WIN\SETUP.EXE/ look at first screenshot

then i press ctrl + f5 to reload the site and then it is completly white and in the top it writes: res://D:\HPSIM\WIN\SETUP.EXE/installshell.htm look at second screenshot

any ideas?

 

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