HPE Software Products: Project and Portfolio Management Support and News Forum
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Requests taking different workflow step intermittentlyOpen in a New Window

Hi Experts,

I am having the following Issue.

In HP-PPM we created a new form by adding two fields to the existing form. Now when the Users are raising the request using that form, intermittently it is going to one step in the workflow which otherwise it should skip.

For Example

Some requests are going for the Approval of System Admin at one step which should not happen. This issue is occuring with 3 out of 10 requests.

Kindly suggest how to resolve this Issue



XML import in Staff Profile PPM 9,32Open in a New Window

Can someone help me? I'm trying to import staff profile with xml plugin,
but I can't make, does anyone have any tips? In attached follows in the footsteps that I'm performing.

Is there any document I can follow?










Looking for Path to downlaod Upgrade BundelOpen in a New Window

Hi team,

What is the way to downlaod PPM upgrade bundel from HP support site. If there is any specific patha then please share it with me. i have valid contrcat id and account on support site.




Is there any impact to people allocated in a staffing profile whose resource pool has changedOpen in a New Window

Hello All,

My Client Organization is going to change the resource structure and would like to understand impact on the resource pool changes.

Could you please let us know is there any impact to people allocated in a staffing profile whose resource pool has changed.

For ex, if one resource allocated in staffing profile until december 2017, if the user's resource pool has been changed in May 2017,  Is there any impact to existing allocations.

Do we need to resend the resource requests to new resource pools.

Best Regards,


Org unitOpen in a New Window


What is the use of Org Unit in PPM. since we have to implement this functionality in our environment.

So Please suggest us with some information about this concept.





Staffing profile Statistics section change end period filedsOpen in a New Window

Good morning

I've a question for staffing profile module in ppm 9.3.

When I change the field end period in statitics section in automatic all the allocation value in positions erases.

Why? It's a normally function by the module?

Is there a documentation where explain this beahvior? 

I'm looking for in HP Project Management User’s Guide but I found nothing about this.

Here a screenshot


Thanks to all



PPM upgradeOpen in a New Window

Hi All,


We are currently on PPM 9.14 and planning for upgrade to latest version.

Can anybody guide which is latest stable version of PPM version.

Will it be 9.32 or 9.4

Thanks in advance




PPMC > Searches > Saved Searches > Manage Saved Searches NOT showing report namesOpen in a New Window

Hello, after running a report which execute a stored procedure(copy search), expecting to see the report names in Manage Saved Searches screen. Although report runs successfull but nothing showing n manage saved searche screen, however, reults from  submisstion found in oracle table knta_saved_searches.

When try to choose existing report name before submit in ppmc, in a drop down option in report I can see all the report names which are avaialbe in knta_saved_searches. Nothing in manage saved search screen.

I am missing any persmission/previlage/setting?

Will appreciate any tips. I may provide more information if needed.





Host PPM Oracle DB and same physical box where ALM DB is hosted.Open in a New Window


We want to use the physical server where we already have HP ALM database hosted, to host HP PPM DB. We will be create a new instance of Orace DB for PPM tool. Does anyone have inputs and cons for taking this approach?

Thank you very much.


Same project in multiple programsOpen in a New Window

Hi All,

Can we add same project in multiple programs.

I have observed that one project can be part of multiple programs.However, the "Associated Programs" field in project details page is showing only one program which we associated first.

How can we change the "Associated Programs" field data when we change the project to new program.

Can anyone please let me know is it by PPM design. 

Best Regards,



PPM task automation?Open in a New Window

We are using HP PPM software to ensure process conformance and were interested in exploring how HP PPM could be used as an integrated part of the content author workflow inside of the website our webteam is building. The website is built using Adobe Experience Manager (AEM). Basically, the question is whether a PPM task could be automated outside of PPM. Or more specifically: 

  • Is it possible to automatically create a new ticket outside of PPM?
  • Is it possible to add a reference to an existing ticket outside of PPM?

(The docs discuss integration with Microsoft Project, but that seems more like data sync/integration than any task automation.)  



Include more columns in Excel exported from Search ResourcesOpen in a New Window


When you seach resources and export the list to Excel, how do you include new columns in the excel or remove the existing columns in the excep report?



PPM 9.31 - LDAP Import Users - SSL Peer Shut Down IncorrectlyOpen in a New Window

When we run the Import Users report in HP PPM 9.31 (hosted with HPE SaaS), we're receiving an error message stating "SSL peer shut down incorrectly". This happens quite often, but not every time the report runs.

We use the same LDAP connection for user authentication without any problems. The Import Users report also starts to import user data from LDAP, but quits at random points in the process.

I've been unable to find any information regarding possible causes and I'm looking for help in figuring out what to look for..

Thank you


Impact of Configuring Holidays to a CalendarOpen in a New Window


We are currently on PPM v9.32. We wanted to understand the impact of newly configuring holidays on the default region calendar which has been in use for a few years now. What will be the possible impacts on the existing forecast calculations and utilizations.

Any details in this regard would be helpful.



Next PPM Online Expert day April 26-27thOpen in a New Window

Hello Everyone,

 Project and Portfolio Management is hosting an Online Expert Day on April 26-27th, 2017!  Mark this on your calendars!


 If you are a customer with a support contract, then we would like to invite you to join us Project and Portfolio Management Support Customer Forum on April 26-27th, when HP product Experts will be online for 24 hours to answer any questions regarding:

 Any topic on PPM

 What is an Online Expert Day

Online Expert Day is an event when HP product, R&D, and Support team members and other employees join our online forums to answer your toughest technical questions.  Online Expert Days give you a chance to talk directly with the HP Experts!

 How does the Online Expert Day event work?

 Starting on April 26th at 09:00 AM Greenwich Mean Time / 2:00 AM Pacific Daylight Time / 05:00 AM Eastern Daylight Time /, log in to the Project and Portfolio Management Support Customer Forum and create new posts to ask your questions.

The Online Expert Day will end on April 27th at 09:00 AM Greenwich Mean Time / 2:00 AM Pacific Daylight Time / 05:00 AM Eastern Daylight Time

 HP Experts will be online for 24 hours in the forum and will do their best to answer your questions. They may need to get some more information from you so please check the box "email me when someone replies".  An online conversation will be born!

 To participate, you do need access to the Project and Portfolio Management Support Customer Forum if you don’t have access, please add your Support Agreement ID (SAID) to your HP Passport profile and log in again.

 To check this please do the following:

 If you have a valid support contract and are still experiencing issues, please send an email to swcommunity@hpe.com.

 For more information on our Support Customer Forums and how to add your Support Agreement ID (SAID) to your HP Passport profile, please click here.

 For upcoming Online Expert Days, please bookmark the HPE Software Online Support Services - Forum events page.

 If you have questions regarding the Online Expert Day event, please reply to this message.

We look forward to your attendance and your questions!



HPE Support


Set Recent Requests section of Live Support to default to collapsedOpen in a New Window


We'd like to set the Recent requests section of the Live Support screen to be collapsed unless an Agent chooses to manually expand it. As soon as data is  ntered into the Requested by field the section expands automatically as shown below.


recent request.jpg



I've found threads which mention rules can be used to do this, but I do not know the system name for that part of the form. Searches in the rules seem to make no reference to that section of Live Support user interface.





Release Announcement: Portfolio and Project Management 9.41Open in a New Window

PPM Product Team is pleased to announce the availability of Portfolio and Project Management (PPM) 9.41 through Software Support Page.

Some key highlights of this release.

  • New budgeting strategies Option for Project and Program
  • New MSP & PPM Integration solution which does not require Plug-in.
  • Integration with More Agile Development Tools
  • Out-of-the-box Agile connectors for ALM Octane, JIRA, Rally and VersionOne
  • Provides six Agile Project portlets to display ALM Octane entity information
  • New Improvements in area of Program Management, Time Management, Resource Management and Dashboard.
  • New certifications:
  • Client: Windows 10, MacOS 10,  iOS 10, Latest browsers, Microsoft Office 2016
  • Server: Windows Server 2016, Cygwin, 

For More details kindly refer to the Release Notes


1> If you are on PPM Center patch 9.32.0005 (or later), do not upgrade to PPM Center version 9.41 yet. otherwise you may encounter some regressions regarding the defect fixes included in 9.32.0005. You may want to wait for the next available patch on top of version 9.41 to have those defect fixes.

2> PPM official has been certified to work in IE 11 Standard mode. Kindly ensure that Compatibility View is not enabled and if you are using Enterprise mode kindly have PPM Base URL configured to be viewed in “IE 11 Document Mode”. Note: Enterprise Mode has priority over Compatibility View List and X-UA-Compatible meta tag.

Reference Documents

Overview of Platform Support for PPM Center 9.4x

System Requirements and Compatibility Matrix

Project and Portfolio Management Center 9.xx Documentation List

PPM Online Help Center

Youtube Video - Coming Soon!


Cost rules history tableOpen in a New Window

Hello All

Does anyone aware of how fm_cost_rate_rule_update gets updated when cost eules were changed in ppm web UI?

Obsereved that data is stored with different action names like rate created and rule changed etc.

Looking for this info to use same functionality to update the table from customization for cost rules.



How to Add Field in HP-PPMOpen in a New Window

Hi Experts,

I have a requirement to add a field in HP-PPM request. Kindly can someone help me with the Steps

Or else is there any document that I can refer.

We have to add the following type field


What is the justification for this emergency request?

List of Values to choose from (drop down):
1. Scheduling/Planning
2. Business Event
Please explain: _________________________________________________________






How Many ways can we set the security to an field in request typeOpen in a New Window

Hi Team,

I have an question like, how many types can we set the field level security for an field . If so which will take the first prioirty among them. I know that they are 3 types of field level security we have 1. In  Field 2. Status Dependency and 3. Rules. But am getting confusion which will take the first prioirty among these. If am missed any other option please help me.



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