HPE Software Products: Project and Portfolio Management Support and News Forum
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Same project in multiple programsOpen in a New Window

Hi All,

Can we add same project in multiple programs.

I have observed that one project can be part of multiple programs.However, the "Associated Programs" field in project details page is showing only one program which we associated first.

How can we change the "Associated Programs" field data when we change the project to new program.

Can anyone please let me know is it by PPM design. 

Best Regards,



PPM task automation?Open in a New Window

We are using HP PPM software to ensure process conformance and were interested in exploring how HP PPM could be used as an integrated part of the content author workflow inside of the website our webteam is building. The website is built using Adobe Experience Manager (AEM). Basically, the question is whether a PPM task could be automated outside of PPM. Or more specifically: 

  • Is it possible to automatically create a new ticket outside of PPM?
  • Is it possible to add a reference to an existing ticket outside of PPM?

(The docs discuss integration with Microsoft Project, but that seems more like data sync/integration than any task automation.)  



Include more columns in Excel exported from Search ResourcesOpen in a New Window


When you seach resources and export the list to Excel, how do you include new columns in the excel or remove the existing columns in the excep report?



PPM 9.31 - LDAP Import Users - SSL Peer Shut Down IncorrectlyOpen in a New Window

When we run the Import Users report in HP PPM 9.31 (hosted with HPE SaaS), we're receiving an error message stating "SSL peer shut down incorrectly". This happens quite often, but not every time the report runs.

We use the same LDAP connection for user authentication without any problems. The Import Users report also starts to import user data from LDAP, but quits at random points in the process.

I've been unable to find any information regarding possible causes and I'm looking for help in figuring out what to look for..

Thank you


Impact of Configuring Holidays to a CalendarOpen in a New Window


We are currently on PPM v9.32. We wanted to understand the impact of newly configuring holidays on the default region calendar which has been in use for a few years now. What will be the possible impacts on the existing forecast calculations and utilizations.

Any details in this regard would be helpful.



Next PPM Online Expert day April 26-27thOpen in a New Window

Hello Everyone,

 Project and Portfolio Management is hosting an Online Expert Day on April 26-27th, 2017!  Mark this on your calendars!


 If you are a customer with a support contract, then we would like to invite you to join us Project and Portfolio Management Support Customer Forum on April 26-27th, when HP product Experts will be online for 24 hours to answer any questions regarding:

 Any topic on PPM

 What is an Online Expert Day

Online Expert Day is an event when HP product, R&D, and Support team members and other employees join our online forums to answer your toughest technical questions.  Online Expert Days give you a chance to talk directly with the HP Experts!

 How does the Online Expert Day event work?

 Starting on April 26th at 09:00 AM Greenwich Mean Time / 2:00 AM Pacific Daylight Time / 05:00 AM Eastern Daylight Time /, log in to the Project and Portfolio Management Support Customer Forum and create new posts to ask your questions.

The Online Expert Day will end on April 27th at 09:00 AM Greenwich Mean Time / 2:00 AM Pacific Daylight Time / 05:00 AM Eastern Daylight Time

 HP Experts will be online for 24 hours in the forum and will do their best to answer your questions. They may need to get some more information from you so please check the box "email me when someone replies".  An online conversation will be born!

 To participate, you do need access to the Project and Portfolio Management Support Customer Forum if you don’t have access, please add your Support Agreement ID (SAID) to your HP Passport profile and log in again.

 To check this please do the following:

 If you have a valid support contract and are still experiencing issues, please send an email to swcommunity@hpe.com.

 For more information on our Support Customer Forums and how to add your Support Agreement ID (SAID) to your HP Passport profile, please click here.

 For upcoming Online Expert Days, please bookmark the HPE Software Online Support Services - Forum events page.

 If you have questions regarding the Online Expert Day event, please reply to this message.

We look forward to your attendance and your questions!



HPE Support


Set Recent Requests section of Live Support to default to collapsedOpen in a New Window


We'd like to set the Recent requests section of the Live Support screen to be collapsed unless an Agent chooses to manually expand it. As soon as data is  ntered into the Requested by field the section expands automatically as shown below.


recent request.jpg



I've found threads which mention rules can be used to do this, but I do not know the system name for that part of the form. Searches in the rules seem to make no reference to that section of Live Support user interface.





Release Announcement: Portfolio and Project Management 9.41Open in a New Window

PPM Product Team is pleased to announce the availability of Portfolio and Project Management (PPM) 9.41 through Software Support Page.

Some key highlights of this release.

  • New budgeting strategies Option for Project and Program
  • New MSP & PPM Integration solution which does not require Plug-in.
  • Integration with More Agile Development Tools
  • Out-of-the-box Agile connectors for ALM Octane, JIRA, Rally and VersionOne
  • Provides six Agile Project portlets to display ALM Octane entity information
  • New Improvements in area of Program Management, Time Management, Resource Management and Dashboard.
  • New certifications:
  • Client: Windows 10, MacOS 10,  iOS 10, Latest browsers, Microsoft Office 2016
  • Server: Windows Server 2016, Cygwin, 

For More details kindly refer to the Release Notes


1> If you are on PPM Center patch 9.32.0005 (or later), do not upgrade to PPM Center version 9.41 yet. otherwise you may encounter some regressions regarding the defect fixes included in 9.32.0005. You may want to wait for the next available patch on top of version 9.41 to have those defect fixes.

2> PPM official has been certified to work in IE 11 Standard mode. Kindly ensure that Compatibility View is not enabled and if you are using Enterprise mode kindly have PPM Base URL configured to be viewed in “IE 11 Document Mode”. Note: Enterprise Mode has priority over Compatibility View List and X-UA-Compatible meta tag.

Reference Documents

Overview of Platform Support for PPM Center 9.4x

System Requirements and Compatibility Matrix

Project and Portfolio Management Center 9.xx Documentation List

PPM Online Help Center

Youtube Video - Coming Soon!


Cost rules history tableOpen in a New Window

Hello All

Does anyone aware of how fm_cost_rate_rule_update gets updated when cost eules were changed in ppm web UI?

Obsereved that data is stored with different action names like rate created and rule changed etc.

Looking for this info to use same functionality to update the table from customization for cost rules.



How to Add Field in HP-PPMOpen in a New Window

Hi Experts,

I have a requirement to add a field in HP-PPM request. Kindly can someone help me with the Steps

Or else is there any document that I can refer.

We have to add the following type field


What is the justification for this emergency request?

List of Values to choose from (drop down):
1. Scheduling/Planning
2. Business Event
Please explain: _________________________________________________________






How Many ways can we set the security to an field in request typeOpen in a New Window

Hi Team,

I have an question like, how many types can we set the field level security for an field . If so which will take the first prioirty among them. I know that they are 3 types of field level security we have 1. In  Field 2. Status Dependency and 3. Rules. But am getting confusion which will take the first prioirty among these. If am missed any other option please help me.




Migration of Historical data from On-Premise Kintana to CloudOpen in a New Window

Hello All,

One of our client wishes to migrate the history & metadata for their Kintana system to our new cloud. They have PPM 9.31 mounted at on-premise server. Our destination system is Cloud environement on Linux.

Please let us know if -

(1) HP provides any automation tool or services to assist migration from one location to other machine?

(2) Can the entire history and existing configuration (Metadata) be transferred in one go?

The analogy I can think of is moving Application software with underlying database to remote machine. Here DBA tools are used for import/export.


How to make default check for Edit Benefits in Configure Access for Financial SummaryOpen in a New Window

Hi ,

Is there any possibility to make default check for Edit Benefits under View access section, when we select the option Configure Access of an Financial summary. Please find the screen shot and help us to fix this.




Default Idle Time and Time Out Settings for Home Page and WorkbenchOpen in a New Window


Can someone advise what the PPM default 'time out' for being idle on the homepage (dashbboard) page.  Also, If you have your landing page Dashboard set to refresh every 2 minutes does that count as activity and reset the "idle" timer?

Also, can someone advise what the workbench default "time out" is?


(PPM) Support Tip: Preventing Data Loss Due to InactivityOpen in a New Window

PPM 9.40 helps to prevent data loss because of inactivity
in Request Details, Project Details, and Edit Time Sheet pages.

You might spend long time entering data in pages like Edit Time Sheet page and Project Details page.
However, PPM would regard this as inactivity and then terminate your session.
This causes inconvenience because you have to start all over again.

PPM 9.40 now introduces the below parameters.

Now you can specify the duration you can stay idle in the Request Details page,
Project Details page, and Edit Time Sheet page in order to prevent data loss.


(PPM) Support Tip: PPM 9.40 allows you to track user sessions using database tableOpen in a New Window

Using the database table PPM_LOGON_SESSIONS,
you can track the following information of users sessions created in PPM 9.40:

-Session start and finish time
-Session type
-How users logged on to PPM
-PPM node on which the session was created
-How the session ended

Note: The table PPM_LOGON_SESSIONS does not record information when users fail to authenticate.

The data in the table is automatically purged by the Logon Attempts Cleanup service
after the duration specified by the parameter DAYS_TO_KEEP_LOGON_SESSIONS_ROWS.
By default, the value of the parameter is 60,
which means the table contains information about user sessions during the previous 60 days.
For more information about this table, see the Data Model Guide.

Note: PPM_LOGON_SESSIONS can be used in combination with the table KNTA_LOGON_ATTEMPTS.
For example, if you want to find out the IP address of a user when connecting to PPM, refer to KNTA_LOGON_ATTEMPTS.


Is there any portlet to show Demand versus Capacity in PPMOpen in a New Window

Hi All,

Can anyone please let me know is there any portlet or report that will show how much demand allocated for resource pool and how much capacity utilized.

Currently with Analyzed assignment load portlet, we can only able to view assignedment but not Demand.

Is there any portlet or report to show Demand versus Capacity.

Best Regards,


Command Execution Error in WorkflowOpen in a New Window

While a request moves from one execution to another the transition is displayed as "command execution error". Could you please help to fix this issue since this is on high priority?


Error 500 while trying to delete the Saved SearchesOpen in a New Window

Hi Experts,

One of the User is getting "Error 500" while trying to delete two of his saved searches.

He is able to delete other searches. Kindly suggest any solution.





PPM Exception Rule Service running longOpen in a New Window

Hello Team,  We had been noticing that our Exception Rule Service has been running a few hours longer than usual.  We don't really see any major exception errors in the logs at least from what we can determine, but could this also be related to more of our projects running into task/project exception errors to process?  Could this be helped if some of the task schedule issues are resolved at the project manager-project level? Just checking if anyone can offer any ideas, suggestions at this time.   Thanks so much.  Frank   

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