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HPE Software Products: E-mail Integration
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Drag and DRop TRIM ReferenceOpen in a New Window

Does anyone know how to drag and drop the TRIM reference rather than the actual document?  I know you can save a reference to your desktop, but then you end up with a desktop full of references and still need to then drag that into your email/word document etc.


exchange connectionsOpen in a New Window

Will 8.3.9088 work with exhcange 2016 or must I user 9.0?


EML extension file not showing BCCOpen in a New Window

HPRM and Outlook 2010

Client adding emails in HPRM system by using drag & drop or using catalogue add-ins option. HPRM captures email in .MSG format while drag & drop and captures .EML format using catalogue add-ins option.

The issue is BCC is not showing for .EML file format.

Is this behaviour or a bug that requires hot fix?

Thank you in advance


'Object reference not set to an instance of an object' when cataloging email from shared inboxOpen in a New Window

We are getting an error 'Object reference not set to an instance of an object' when cataloging email from shared inbox.


Outlook 2010

Recreated integration couple of times and deleted folder from registry keys software\HPRM\OutlookAddin\ - didn't worked.

Thank you in advance.


Outlook Integration ProcessesOpen in a New Window

Hi guys,

Could you explain how Outlook integration process with HPE RM please?

When attaching a reference, does it call on the DB to attach?

We are having some instances of slow performance with RM and Outlook and just want to find out what servers are involved when a user is sending RM records.

Thanks in advanced.


'No Author' error when using Outlook integration with HP TRIM 7.3Open in a New Window


We're using HP TRIM with Office 2010.

A user encountered a problem capturing some emails to HP TRIM using the the Clear Backlog function in the Outlook integration, whereby an error message indicating 'No Author' popped up.  Normally TRIM is able to match the email address of the email with a TRIM location, or prompt the user to create a new location (or add the address to an existing location) if none exists.

I've had a look at the email in question and I can find nothing out of the ordinary that would prompt a 'No Author' error, except that the name displayed in the From field included an asterisk (Eg 'FirstName *').  I've looked around but so far have not been able to find anyone who has encountered a similar issue.  Is it possible that the asterisk in the displayed name may be interpreted as a Wildcard by HP TRIM, or otherwise be the cause of the issue?


All Outlook Integration buttons are grayed outOpen in a New Window

Hi guys, 

I am using HPRM and MS Outlook 2010.

Some users are facing the problem in which all Outlook Integration buttons are grayed out when they connect to default dataset. This happens occasionally and makes user not able to catalogue emails.

I tried below steps as workaround but the problem re-occoured after two days and it meant users lost linked folders setting and it is annoying users now:

•HKCU\Software\Hewlett-Packard\HP TRIM\OutlookAddin\DBID
•Rename the 'outlookaddin' key to 'outlookaddin.old'
•Close the outlook
•Open the outlook
•it will automatically re-create the key for the default dataset id

I attached the HPTRIMOutlook.log and wonder if it is:

2016-01-26 12:26:19Z Information: 1>Log file opened for writing at C:\Users\reddyme\AppData\Local\Hewlett-Packard\HP TRIM\OutlookAddin\HPTrimOutlook.log
2016-01-26 12:26:19Z Information: 1>HP Records Manager In Outlook(
2016-01-26 12:26:29Z Error: 1>Action failed on thread <unknown> - LoadDefaultConfig: The operation failed.: at System.RuntimeMethodHandle.InvokeMethod(Object target, Object[] arguments, Signature sig, Boolean constructor)
at System.Reflection.RuntimeMethodInfo.UnsafeInvokeInternal(Object obj, Object[] parameters, Object[] arguments)
at System.Delegate.DynamicInvokeImpl(Object[] args)
at HP.HPTRIM.Framework.ViewModelBase.ViewModel.DoActionInternal(Int32 action, Boolean fireActionCompleted, Delegate guard, Delegate work, Object[] workArgs)

Hope you could help me to solve this.

Thanks in advanced.


HP Records Manager Version 8.11 intergration with Outlook web accessOpen in a New Window

Good Morning, We are looking at upgrading to HPRM 8.11 when we migrate our users from Lotus notes to Exchange 2013. Some of our users today use iNotes to access and declare emails. Is there a feature in the new HPRM 8.11 that will allow users to declare emails using Outlook Web Access?


Folders being created in Sent ItemsOpen in a New Window

Got a weird one, although I don't have much information yet. The client is saying that under the Sent Items folder, new folders called "HP Records Manager" are appearing. In the below picture I've seen, there's three of them. It's odd because I cannot think of a reason the Outlook integration to create such a folder.

It's not much I'm sorry to say:


Apparently the're just appearing without user intervention. It's affecting all the users, but differing number of folders. Nothing is within them.

Would you guys help me out please?

Thanks in advanced.


HP TRIM 7.1.2 Shared MailBox IssueOpen in a New Window

Are there any known issues with MS outlook Add in for shared mailbox;


We are advised when trimming from Shared Mail Box only the person that creates the TRIM can see it

All other staff there need to have access to the TRIM link but when they get there into folder it shows as nothing there.


Is this a known limitation ?


Unknown LocationsOpen in a New Window



Currently using TRIM 8.1 but when saving emails the authors name if not in TRIM is automatically created as an unknown location.


How do we stop this from happening?


If you search for the author it allows you to create a location, but not if you click OK after selecting which container.


Addins Express.MSO.ADXOutlookApp Events errorOpen in a New Window

Hi Gurus,


Outlook 2010



I have received an error which This error is different from this thread though.




this error is sometimes occur if users open and close the outlook to fast.


I appreciate all the helps and guide onwards.


Thank you. 




Managed Accounts (Outlook 2010) and Document Queues (HPRM in a New Window



I have a group of user collectively using a managed account in Outlook. They create linked folders to folders in HPRM for the automatic processing of emails. It appears that the users (plural) have been linking the same folder to multiple folders in HPRM (from multiple machines).

When we recreated this process the document sometimes ended up in one folder, sometimes in the other. It seemed to depend on which machine was able to process it first. Further the document queue in HPRM appeared to only record the latest link created, overwriting the previous link...and in some cases the access controls.


Is there a way to do this successfully or is this just an area to be avoided? - Looking for technical feedback here, I am well aware of the procedual shortcomings :)


ExchangeLink - Messages not being processed (8.10.7275)Open in a New Window

We are just getting the ExchangeLink tool running.  The HPRM node is added, as are the linked folders, but messages are not being processed out of them.


The only error in the log is:


Error creating user folder: trim:xx/rmb/6 (Access denied - you need to have the Modify Logins and User Profiles permission to execute this task.).


A warning line also states:


Error updating user folder: trim:xx/rmb/6 (Object reference not set to an instance of an object.).


The ExchangeLink account has Admin rights in HP RM.


Thanks for your help!





Can we configure email catalog format?Open in a New Window

We noticed that TRIM v7 cataloged the .msg email from Outlook. However, in HPRM8.1, only .eml is catalogued by default.


Is there a way to configure the type of email format to be catalogued? For example, we want to catalog email in msg format only in HPRM8.1


The email catalog in HPRM8.1 must be in .eml format?



HP RM8.11.7760 and Ms Outlook 2013 Integration.Open in a New Window

Win 8.1 , MS Office professional 2013, PC Tablet/Laptop.  HP RM8.11.7760 Client towards the HP TRIM 734 Production DB.


(32bit version HP RM8.1 and MS Office 2013


The integration does not work with MS Outlook but works fine with MS Word and MS Excel etc.


The MS Word/Excel ribon shows the records manager tab/icons, however, the MS Outlook does not, although the Add-Ins is is checked ( MS Outlook - Fil-Options- Add-Ins - TRIM addin is there .)..but obviously not functional.. Can't catalogue emails, no options for right click catalogue.


What could be the reasons here for this happening and how to solve this issue?




Lotus Notes email message body dissappearing after trimmingOpen in a New Window

We have Lotus Notes 7.0.3

TRIM 7.11 1821

Windows 7 32 bit

Office 2010

Recently a user has been experiencing problems with emails originally sent from SAMSUNG GALAXY S5. When the emails arrives in the Lotus Notes Inbox it is fine.  Whe the email is saved into TRIM the message body of the email disappears.  Only the signature is visible upon preview.

Is anyone experiencing this aswell??


RM8.1.1 and Outlook - Send-to function: Application HangOpen in a New Window

We are running RM8.1.1 and Outlook 2010 and on occasions RM8 will crash when either using the Outlook Send-To or Drag & drop from Outlook functions. The Windows Application Events log records it as an Application Hang (AppHangB1) trim.exe. The same issue did happen from time to time with TRIM 7.2 prior to our recent upgrade. 


Has anyone else experienced this issue?


TRIM Add-Ins in Outlook - "An object could not be found" Error MessageOpen in a New Window

TRIM version:

Outlook: 2013


I have a user who's trying to set up new linked folders in Outlook.  When, after making the new folder in Outlook, he goes to ADD-INS > HP TRIM  > Manage to create the new linked folder, rather than see the  "Manage HP TRIM Linked Folders" dialogue, he gets the following message:


"The attempted operation failed.  An object could not be found."


In addition, if he highlights an already linked folder, and navigates to ADD-INS >  HP TRIM >  Linked Folder, it's hit or miss whether it will be pointing to the selected folder.  It seems to be randomly picking any folder under the Inbox, or indeed the Inbox itself.


If, by chance, it IS pointing to the correct folder, any changes made to the properties of that folder aren't retained.  In fact, most of the time, the properties dusplayed are those of a completely different linked folder.


Emails placed in the linked folders are not being captured into TRIM, even using the Clear Backlogs command.


I've tried various ways of disabling and re-enabling the add-ins, both from the TRIM front end and via File > Options > Add-Ins in Outlook - but no luck. 


Anyone seen this before?  Any advice gratefully accepted.




HP TRIM 7.3.5 Outlook Integration Add-In ErrorOpen in a New Window

Hi guys,


I have a HP TRIM system just upgraded from 7.1 to 7.3.5 5855


There are few users receiving the error message (AddinExpress.MSO.ADXOutlookAppEvent)  after they have trimmed an email via the Outlook Add In.  The email enters the TRIM system successfully but the error displays after registration.  This does not occur every time just intermittently.




Detailed technical information follows:


(Inner Exception)

Date and Time:         13/01/2015 12:38:00 PM

Machine Name:         D20720

IP Address: 

Current User:         COPP\agrigo


Application Domain:   C:\Program Files (x86)\Hewlett-Packard\HP TRIM\

Assembly Codebase:     file:///C:/Program Files (x86)/Hewlett-Packard/HP TRIM/AddinExpress.MSO.2005.DLL

Assembly Full Name:   AddinExpress.MSO.2005, Version=6.2.3050.2005, Culture=neutral, PublicKeyToken=4416dd98f0861965

Assembly Version:     6.2.3050.2005


Exception Source:     tsjTiOEx.RDOAttachments

Exception Type:       System.Runtime.InteropServices.COMException

Exception Message:     Error in IMessage.GetAttachmentTable: MAPI_E_NOT_FOUND

Exception Target Site: get_Count


---- Stack Trace ----


       AddinExpress.MSO.2005.DLL: N 00000 (0x0) JIT

   HP.HPTRIM.Outlook.ItemWrapper.iterateAttachments(attachmentsRDO As RDOAttachments, htmlBody As String)

       AddinExpress.MSO.2005.DLL: N 0036 (0x24) IL


       AddinExpress.MSO.2005.DLL: N 0060 (0x3C) IL


       AddinExpress.MSO.2005.DLL: N 0000 (0x0) IL


       AddinExpress.MSO.2005.DLL: N 0067 (0x43) IL


       AddinExpress.MSO.2005.DLL: N 0025 (0x19) IL

   HP.HPTRIM.Outlook.MainVM.<get_CatalogueSelectedItemsAttachmentsOnlyCommand>b__16(param As Object)

       AddinExpress.MSO.2005.DLL: N 0000 (0x0) IL

   HP.HPTRIM.Framework.ViewModelBase.RelayCommand.CanExecute(parameter As Object)

       AddinExpress.MSO.2005.DLL: N 0009 (0x9) IL

   HP.HPTRIM.Framework.WinForms.ADXCommandBarButtonConnector.ButtonConnectorTemp_CanExecuteChanged(sender As Object, e As EventArgs)

       AddinExpress.MSO.2005.DLL: N 0000 (0x0) IL

   HP.HPTRIM.Framework.WinForms.ADXCommandBarButtonConnector.viewModel_PropertyChanged(sender As Object, e As PropertyChangedEventArgs)

       AddinExpress.MSO.2005.DLL: N 0026 (0x1A) IL

   System.ComponentModel.PropertyChangedEventHandler.Invoke(sender As Object, e As PropertyChangedEventArgs)

     AddinExpress.MSO.2005.DLL: N 00000 (0x0) JIT

   HP.HPTRIM.Framework.ViewModelBase.NotifyPropertyChangedOrFailed.OnPropertyChanged(propertyName As String)

       AddinExpress.MSO.2005.DLL: N 0028 (0x1C) IL

   HP.HPTRIM.Outlook.MainVM.set_CurrentSelection(value As Selection)

       AddinExpress.MSO.2005.DLL: N 0174 (0xAE) IL

   HP.HPTRIM.Outlook.Addin.AddinModule.SetRMBitemsSelection(restoreOldSelection As Boolean)

       AddinExpress.MSO.2005.DLL: N 0011 (0xB) IL

   HP.HPTRIM.Outlook.Addin.AddinModule.adxOutlookEvents_ContextMenuClose(sender As Object, contextMenu As ADXOlContextMenu)

       AddinExpress.MSO.2005.DLL: N 0000 (0x0) IL

   AddinExpress.MSO.ADXOutlookAppEvents.DoContextMenuClose(contextMenu As ADXOlContextMenu)

       AddinExpress.MSO.2005.DLL: N 0008 (0x8) IL




(Outer Exception)

Date and Time:         13/01/2015 12:38:00 PM

Machine Name:         D20720

IP Address: 

Current User:         COPP\agrigo


Application Domain:   C:\Program Files (x86)\Hewlett-Packard\HP TRIM\

Assembly Codebase:     file:///C:/Program Files (x86)/Hewlett-Packard/HP TRIM/AddinExpress.MSO.2005.DLL

Assembly Full Name:   AddinExpress.MSO.2005, Version=6.2.3050.2005, Culture=neutral, PublicKeyToken=4416dd98f0861965

Assembly Version:     6.2.3050.2005


Exception Source:    

Exception Type:       AddinExpress.MSO.ADXExternalException

Exception Message:     An error has occured in the code of the add-in.

Exception Target Site: Object reference not set to an instance of an object.


---- Stack Trace ----


Is there any idea? Thanks in advanced.




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