HPE Software Products: E-mail Integration
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Bug with Outlook Add-in on compose email templateOpen in a New Window

We have come across a possible bug when using HP Records Manager 8.3 client with MS Outlook (2010) with an Outlook add-in that adds a custom tab to the ribbon on the compose email template.

It's a very simple add-in just adding a tab with a group with some buttons for providing automatic forwards and reply templates.

The add-in continues to work fine when it is only enabled for the read email template (received emails) but if it is also enabled for the compose email template (new emails) then we see odd graphical glitches in HP Records Manager.

These include the right-click menu responding very slowly and options on it then not responding to clicks.  The menu often can appear behind the HP RM window.
The Help drop-down menu appearing completely blank.

These issues were driving us crazy as it only affected a small number of staff (those who had that add-in enabled as it turned out).

We eventually narrowed it down to a repeatable process of right-clicking an item and select Send To/Mail. Using simple MAPI connection, a new email appeared and could be sent.  The second time to attempt the same action resulted in the right-click menu not appearing on the first click and on the second click appearing behind the HP RM window.  This issue continued until either MS Outlook or HP RM was closed and re-opened.

After starting Outlook in safe mode we found the issue had disappeared which led us to test each add-in further until we identified the culprit.

I'm just leaving this here for the information of others who may find they are facing similar issues.  Hopefully a future version of HP RM might resolve this for add-ins that affect the compose email template.

 

Email Questions Regarding Outlook Message Prefix and EML vs MSG Formats in HPRMOpen in a New Window

We are using HPE RM V8.3.0.9088 and Outlook 2016.

We have configured the "Update style for an email message that has been processed" option in Dropped Files to be "Update the email message with an 'In HPE Records Manager' indicator.  This is pushed out through global settings, and I verified the setting on my desktop client. Dragging and dropping an email message into HPRM does not update the record in Outlook.  Putting the message into a linked folder and having it processed, on the other hand, does update the record in Outlook, by prefacing the subject with "HPRM:". 

While performing a specific test of the above issue, I received a warning message stating "The email has successfully been registered into HPE Records Manager.  However the attempt to remove or update the subject of the email in Outlook failed. It was not possible to find the eail as the permanent email id could not be discovered within the EML email file.  This is due to the System Option to save email in EML format.  Try using MSG format instead."  This message seems to be somewhat randomly received.  What is the "Permanent email id"?  In HPRM, the messages that I registered have a Message ID and a Conversation ID in their properties, so it isn't that, I guess. 

With regard to the recommendation that I use MSG format instead of EML format, I've not seen such a recommendation before.  None of the documentation or help says anything about the EML format having shortcomings.  I like it better.  I had decided to stay with the EML format since a large number of our existing records had already been converted from VMBX to EML.  Now I wonder if that was the right choice.

Thank you!

 

Opening and Editing Documents - Poor Performance - HPRM 8.1.1.7919Open in a New Window

Hi All, 

over the last few months we have received a number of reports from staff across our environment who are experiencing excessive delays when attempting to view or edit documents in HPRM 8.1..1.7919. HPRM does not generate any errors as such but the standard "progress wheel" appears and spins around. 

I have seen delays of up to about 8 minutes when a user has attempted to view or edit a 1mb powerpoint document, but we have seen it occur across all file extensions and sizes. At the same time I have been able to access the same document and have it displayed in view or edit modes within 3 seconds. From what we can tell it doesn't appear to be a site specific issue as other staff in the same office as the affected user don't appear to experience the delays and as a matter of course we have examined site network link activity and it's nowhere near peak utilisation so bandwidth doesn't appear to be an issue.

In our testing we appear to be able to temporarily resolve the view/edit delay issue by deleting the HPRM user profile folder under the folliowing path:

C:\Users\<USERNAME>\AppData\Roaming\Hewlett-Packard\HP TRIM 

When this path was deleted for the user who was experiencing the 8 minute delay, the time taken to subsequently view/edit is reduced to a very reasonable 3 seconds. After a few hours working in the system, the same user will come back to state the delays have increased again and they're suddenly back to waiting for minutes at a time.

Wondering if any others have seen or experienced this issue or have any thoughts on it?

 

HPE Content Manager can not send email via Lotus NotesOpen in a New Window

Hi,

We are running CM9 on a Windows 10 PC with Office 2013 and Lotus Notes 9.

There are two things happening when we try and send an email via CM9.

1) You need to tag two records for the mail option to appear in the right click>Send To menu.

2) When you have done this and try to email the records the folowing message appears.

"You appear to have a 64 bit version of Microsoft Outlook installed. This is not compatible with your 32 bit version of HPE Content Manager.'

The issue being is that:

a) We are running MS Office 32 bit version

b) We haven't installed Outlook.

 

Any assistance woulf be greatly appreciated.

 

Automatically Cataloging on Send in Outlook - Not So EasyOpen in a New Window

We are using HPE RM 8.3 and Outlook 2013.  We are trying to find a way to catalog on send all emails from RM users in our organization.  We want this to happen automatically and not by clicking on "Check in on Send".   The Sent Items folder cannot be linked to RM, so a rule has to be applied that would move sent emails to a folder that is linked to RM. 

However, there is no way to create a rule that simply moves sent email to another folder.  Rules can only move copies of sent email to folders.  This is messy.  This would cause copies and original emails to exist simultaneously.  Has anybody developed a rule in Outlook which does the equivalent of moving sent emails to a folder and not a copy?

I hope I am clear.  Thanks for your help.

RD

 

 

 

Outlook attaching Documents from TRIMOpen in a New Window

Good Morning from Western Australia,

I have not used this forum before but would love some advice.

We here at the City of Canning are using TRIM 7.3.5 and Microsoft Office Professional Plus 2010

I have a user that has tried to attach TRIM documents to email to send out through Outlook.

When she does this the first attached document attaches the second or subsequent look also like they attach, however upon sending the only one to remain attached is the initial document the others drop off. This also once the first attached document is added to the email makes the signature within outlook askew and become partially readable.

However when the same user does the same steps from within TRIM and attaches more than one document they remain and send the signature remains legible as it should also.

Has anyone else found this or know how to resolve this issue?

ave not used this form before, but require some help please.

 

 

 

Debbie Cormack

 

 

 

 

 

 

Attach reference on new Outlook Email - HPRM 8.1Open in a New Window

Hi There, 

 

we have a number of users who are unable to attach HPRM references on new email items using the "Attach Records" option on the HPRM/Outlook toolbar.

Staff are able to use the Attach Record option, browse for and locate the record and choose the reference option (see screenshot), however, when the email is received the end user cannot see any attachement, and the sender is also unable to see an attachment on the email which is now in the sent items folder. 

Emails sent from within HPRM using the mail recipient option can be trasmittied without issue, the problem only seems to occur if the reference is attached via the HPRM tab on the email itself.

Wondering if anyone has previously encountered this issue?

 

HPE CM9 Patch 2 and MS Outlook 2010 Integration - differentOpen in a New Window

Hi,

We are still on HP RM8.1 , Win 7, MS Office 2010 , SQL 2012-R2

maybe going to HPE CM9 P2 ;

I have a question regarding the linked MS Outlook folders to HP RM; Are these links will be there once we do upgrade from 8.1 to CM9 P2?

In CM9 P2 we have these new way of linking folders: using the e-mail STYLES ....??

And the button "Manage" has gone as well ....

Thanks

forumhpecm9msoutlookintegration2016error - Copy.jpg

 

 

 

Drag and DRop TRIM ReferenceOpen in a New Window

Does anyone know how to drag and drop the TRIM reference rather than the actual document?  I know you can save a reference to your desktop, but then you end up with a desktop full of references and still need to then drag that into your email/word document etc.
 

 

exchange connectionsOpen in a New Window

Will 8.3.9088 work with exhcange 2016 or must I user 9.0?

 

EML extension file not showing BCCOpen in a New Window

HPRM 8.1.1.7919 and Outlook 2010

Client adding emails in HPRM system by using drag & drop or using catalogue add-ins option. HPRM captures email in .MSG format while drag & drop and captures .EML format using catalogue add-ins option.

The issue is BCC is not showing for .EML file format.

Is this behaviour or a bug that requires hot fix?

Thank you in advance

 

'Object reference not set to an instance of an object' when cataloging email from shared inboxOpen in a New Window

We are getting an error 'Object reference not set to an instance of an object' when cataloging email from shared inbox.

HPRM 8.1.1.7919

Outlook 2010

Recreated integration couple of times and deleted folder from registry keys software\HPRM\OutlookAddin\ - didn't worked.

Thank you in advance.

 

Outlook Integration ProcessesOpen in a New Window

Hi guys,

Could you explain how Outlook integration process with HPE RM please?

When attaching a reference, does it call on the DB to attach?

We are having some instances of slow performance with RM and Outlook and just want to find out what servers are involved when a user is sending RM records.

Thanks in advanced.

 

'No Author' error when using Outlook integration with HP TRIM 7.3Open in a New Window

Hi,

We're using HP TRIM 7.3.3.5645 with Office 2010.

A user encountered a problem capturing some emails to HP TRIM using the the Clear Backlog function in the Outlook integration, whereby an error message indicating 'No Author' popped up.  Normally TRIM is able to match the email address of the email with a TRIM location, or prompt the user to create a new location (or add the address to an existing location) if none exists.

I've had a look at the email in question and I can find nothing out of the ordinary that would prompt a 'No Author' error, except that the name displayed in the From field included an asterisk (Eg 'FirstName *').  I've looked around but so far have not been able to find anyone who has encountered a similar issue.  Is it possible that the asterisk in the displayed name may be interpreted as a Wildcard by HP TRIM, or otherwise be the cause of the issue?

 

All Outlook Integration buttons are grayed outOpen in a New Window

Hi guys, 

I am using HPRM 8.1.1.7919 and MS Outlook 2010.

Some users are facing the problem in which all Outlook Integration buttons are grayed out when they connect to default dataset. This happens occasionally and makes user not able to catalogue emails.

I tried below steps as workaround but the problem re-occoured after two days and it meant users lost linked folders setting and it is annoying users now:

•HKCU\Software\Hewlett-Packard\HP TRIM\OutlookAddin\DBID
•Rename the 'outlookaddin' key to 'outlookaddin.old'
•Close the outlook
•Open the outlook
•it will automatically re-create the key for the default dataset id

I attached the HPTRIMOutlook.log and wonder if it is:

2016-01-26 12:26:19Z Information: 1>Log file opened for writing at C:\Users\reddyme\AppData\Local\Hewlett-Packard\HP TRIM\OutlookAddin\HPTrimOutlook.log
2016-01-26 12:26:19Z Information: 1>HP Records Manager In Outlook(8.1.1.7919)
2016-01-26 12:26:29Z Error: 1>Action failed on thread <unknown> - LoadDefaultConfig: The operation failed.: at System.RuntimeMethodHandle.InvokeMethod(Object target, Object[] arguments, Signature sig, Boolean constructor)
at System.Reflection.RuntimeMethodInfo.UnsafeInvokeInternal(Object obj, Object[] parameters, Object[] arguments)
at System.Delegate.DynamicInvokeImpl(Object[] args)
at HP.HPTRIM.Framework.ViewModelBase.ViewModel.DoActionInternal(Int32 action, Boolean fireActionCompleted, Delegate guard, Delegate work, Object[] workArgs)

Hope you could help me to solve this.

Thanks in advanced.

 

HP Records Manager Version 8.11 intergration with Outlook web accessOpen in a New Window

Good Morning, We are looking at upgrading to HPRM 8.11 when we migrate our users from Lotus notes to Exchange 2013. Some of our users today use iNotes to access and declare emails. Is there a feature in the new HPRM 8.11 that will allow users to declare emails using Outlook Web Access?

 

Folders being created in Sent ItemsOpen in a New Window

Got a weird one, although I don't have much information yet. The client is saying that under the Sent Items folder, new folders called "HP Records Manager" are appearing. In the below picture I've seen, there's three of them. It's odd because I cannot think of a reason the Outlook integration to create such a folder.

It's not much I'm sorry to say:

 

Apparently the're just appearing without user intervention. It's affecting all the users, but differing number of folders. Nothing is within them.

Would you guys help me out please?

Thanks in advanced.

 

HP TRIM 7.1.2 Shared MailBox IssueOpen in a New Window

Are there any known issues with MS outlook Add in for shared mailbox;

 

We are advised when trimming from Shared Mail Box only the person that creates the TRIM can see it

All other staff there need to have access to the TRIM link but when they get there into folder it shows as nothing there.

 

Is this a known limitation ?

 

Unknown LocationsOpen in a New Window

Hi,

 

Currently using TRIM 8.1 but when saving emails the authors name if not in TRIM is automatically created as an unknown location.

 

How do we stop this from happening?

 

If you search for the author it allows you to create a location, but not if you click OK after selecting which container.

 

Addins Express.MSO.ADXOutlookApp Events errorOpen in a New Window

Hi Gurus,

 

Outlook 2010

 

 

I have received an error which This error is different from this thread though. 

 

http://h30499.www3.hp.com/t5/E-mail-Integration/HP-TRIM-7-3-5-Outlook-Integration-Add-In-Error/td-p/6703549#.VhzDXPmqqko

 

 

 

this error is sometimes occur if users open and close the outlook to fast.

 

I appreciate all the helps and guide onwards.

 

Thank you. 

 

 

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