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|HPE Software Products: HPE Records Manager and HPE TRIM Forum|
I am having trouble when installing the content manager 9.0 trial on Windows Server 2016. The web client, web drawer and web service API modules fail with the error "IIS7 is not installed" when the Web Server role is actually installed.
The HPE team providing the trial software are unable to help me and suggest I look for support here.
I’m trying to determine an upgrade path from TRIM 7.33 to CM 9.1. I’ve read the installation guide and see that it’s possible to do a direct upgrade of an existing instance of TRIM to CM, but I also need to consider upgrading the OS and SQL Server in conjunction with that process. My current environment has the TRIM 7.33 workgroup server on Windows Server 2008 R2 and the database on SQL Server 2008 R2, both of which are out of spec for CM9.1.
My target is to get CM 9.1 on a Windows 2012 R2 server and the database on SQL Server 2016.
We’d prefer not to upgrade the operating system on the existing TRIM server, so that leads me to wonder if I could stand up a new Windows 2012 R2 server, install CM, and then migrate the data/document stores/DCI from TRIM. Are there migration tools available that would accomplish that? Or, are there other options I can consider?
I have had a request come through and seeking some advice if anyone can assist.
I have been asked if a search by a phone number for an external location can be conducted.
Any assistance or advice that could be provide would be very much appreciated :)
We have an issue whereby characters (apostrophes) in emails are being altered to random characters when saved to HP Records Manager. It so far only seems to only be affecting emails that come from exteranl recipients into our organistaion and then are forwarded within - and then saved to HPRM. Im guessing it has somthing to do with the various formatting of these emails which are then being converted to EML when saved to Records Manager ?
Any help will be much appreciated.
HPE Records Manager Add-Ins for Microsoft Office (Word & Excel) disabled for some users.
What would be causing this?
I would like to set up some morintoring/alerting when event processing gets stuck or slow, so that we can take procactive measures and minimase a downtime for our business users. We sometimes need to restart Event process to resolve the issue.
What are the best measures in tackaling this issue.
User saved an Word document which took 40 minutes before it appear in the software.
As she did not see it appear, she saved it in again. At this point both documents appeared. The audit trail associated with both document indicates that the Event (saving to store) happened at 2.41, althought the first document xx/yyyyyy, was created with a 35 minute delay.
Is there any way of preventing such behaviour?
I am trying to integrate CM 9.1 with SDM 7.4. I have been loking for some docs but could not find much inforamtion. I have installed SRMS but when trying to run the SRMS configuration tool It just closes inmidiately without leaving any error. If I try to enable the Structured Data Management option on CM System options I get message srmsTRIMAddIn.xml is missing.
I have tried doing on a clean 9.1 install, and later after patching to 9.1.1 with same result., elevated powershell,...etc
Where can I find more details and documentation about SRMS ?? I think I am missing some pre-requisites for SRMS and causing the config tool to fail but I do not have any documentation. Any help would be great.
I am working to archive mail accounts and want to script the creation of containers for my users and link a check-in style. Has anyone looked into such scripting?
We are looking at deploying 8.3.9365 patch 3 via SCCM
However due to the missing DLL our Infrastructure team is having issues at getting a successful deployment.
Just wondering if anyone has been able to succesfully deploy a client package for 8.3.9365 and what they did to insert the correct dll provided by HPE
Deployment is to 1400 machines
Windows 7 / Office 2010
Does anyone have an idea why user keeps getting the message below.
User is attempting to move 1600+ e-mails to HPERM using a linked folder in Outlook 2016, using a folder he created and linked under his Inbox.
When the e-mails were first moved to the folder, HPERM processed a few e-mails before throwing an error.
Thank you all,
Has any one found a work around for installing TRIM 7.3.4 onto Windows 10?
HPE Content Manager are hosting an Online Expert Day on May 10-11th, 2017! Mark this on your calendars!
If you are a customer with a support contract, then we would like to invite you to join us in the HPE Content Manager Support Customer Forum , on May 10-11th, when HPE Product Experts will be online for 24 hours to answer any questions regarding:
Any topic on HPE Content Manager, Records Manager & TRIM
Event start time: May 10th at 00:00 AM Pacific Daylight Time / 03:00 AM Eastern Daylight Time / 7:00 AM Greenwich Mean Time / 5:00 PM Sydney time Event end time: May 11th at 00:00 AM Pacific Daylight Time / 03:00 AM Eastern Daylight Time / 7: 00 AM Greenwich Mean Time / 5:00 PM Sydney time
What is an Online Expert Day?
Online Expert Day is an event when HPE product, R&D, and Support team members and other employees join our online forums to answer your toughest technical questions. Online Expert Days give you a chance to talk directly with the HPE Experts!
How does the Online Expert Day event work?
HPE Experts will be online for 24 hours in the forum and will do their best to answer your questions. They may need to get some more information from you so please check the box "email me when someone replies". An online conversation will be born!
To participate, you do need access to the HPE Content Manager Support Customer Forum if you don’t have access, please add your Support Agreement ID (SAID) to your HP Passport profile and log in again.
To check this please do the following:
If you have a valid support contract and are still experiencing issues, please send an email to email@example.com.
For more information on our Support Customer Forums and how to add your Support Agreement ID (SAID) to your HPE Passport profile, please click here.
For upcoming Online Expert Days, please bookmark the HPE Software Online Support Services - Forum events page.
If you have questions regarding the Online Expert Day event, please reply to this message.
We look forward to your attendance and your questions!
We are using TRIM verion 220.127.116.116. I know how to find the vmbx emails, but the field "has email attachments " always says no, even though the email does have an attachment. Additionally, I need to extract the email and the attachments. I do not have a copy of TRIMexport. I have read other posts here that suggest using export XML -> export as separate file, but all I get is an xml with the metadata and a vmbx file. The vmbx can be opened in notepad, but I really need the attachments. So
1) is there a way to find all vmbx files that have attachments ?
2) is therer a way to get a copy of TRIMExport
3) is there any other way to export the vmbx email attachment as a standalone file ?
Is it possible to remove access to view document content without removing required permissions for administrators? If the permission 'Bypass View Metadata Access Controls' was enabled and 'Bypass all access controls' was not selected, would this remove access to document content? Would it unduely restrict the administrator from undertaking other functions their role in HPRM?
Does any organisation remove access to document content from the two main system administrators (front end)? If so, how do you implement this and has it caused problems?
When usiing Actions, I've got TRIM successfully sending notification mails with a TRIM reference attached when the Responsible Location is a Person. It doesn't seem to attach a reference if the Responsible Location is a Position, Group or Organisation. Is it supposed to? At present, I'm working around the issue by adding the record number and title fields to to the email template, so members of the Postion / Group / Organisation at least have some idea which record they're supposed to be working on.
As always, any advice greatly appreciated.
I'm trying to use Dataport to import documents using a Record Type that has a 'Titling Method' of 'Thesaurus Term - ISO' . My import file has a column titled 'Title (Structured Part)'. When I run Dataport, it does not list 'Title (Structured Part)' in the list of 'Target Properties' so I can map it. I'm using HPE Records Manager 8.3. How can I find this field?
I've created an Action and added a set of instructions into the Notes tab.. When I attach that Action to a record, the notes aren't copied across to the properties of the attached Action. Is that by design, or is there something that needs to be enabled?
I'm able to add Notes to the attached Action, but I don't want to have to do that every time I attach an Action to a record.
Any advice greatly appreciated.