HPE Software Products: HPE Records Manager and HPE TRIM Forum
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Permission Structure In DatabaseOpen in a New Window


It would be really greatful if anybody let me understands the security and usergroup structure in database as in how hptrim stores.

Ex. When select Security and Audit in it AccessTo. How hptrim stores.

If anybody has knowlege regarding this please share.

Thank you in advance,

Maitrey Bhavsar


CM 9.1 install issueOpen in a New Window


We installed 32 bit and 64 bit version CM 9.1 in our test PC. It appears that a file tsjspell.dll has not been installed. Does anyone know why this file is now missing? Where can I get hold of the file?

thanks in advance.



hp qc script editor - copy paste bugOpen in a New Window

i am trying to copy and paste but via code

i am trying to use 



but nothing happened

any idea ???


word and excel addin dropoutOpen in a New Window

Dear All,

Thanks in advance to read this post . We are experiencing really wired problem of its kind. We came from trim 7.2-7.34 and 9.1 environment to now on 9.1 . All the user use office 2010 and on regular basis we have hpe office plugin drop out problem .

It seams like nothing works. We ave implemented gpo with load behaviour option yet problem is there.

Plugin randomly drops on any occasion and user have to manually turn it on, Please provide some thoughts to resolve this problem . Users also has roaming profile and I tried to recreate new profile but same problem.

Enviroment background

windows 7 64bit

Msoffice 2010 32bit with current patch level

CM9.1 32bit (problem is inharited from 7.34.xxxx)




Error while calliing TrimClient.GetDocument methodOpen in a New Window

I am calling TrimClient.GetDocument method to download a file. But I faced error belew:

{"ResponseStatus":{"ErrorCode":"TypeLoadException","Message":"Could not load type 'HP.HPTRIM.SDK.DocumentStream' from assembly 'HP.HPTRIM.SDK, Version=, Culture=neutral, PublicKeyToken=93ab772ef8ad9a2e'.","Errors":[]}}


I have checked HP.HPTRIM.SDK namespace, it doesnt contain DocumentStream class. Kindly help to resove this issue.

Best regards,





Drag and drop file onto folderOpen in a New Window

So Currently when a user drags and drops a file onto a folder you get a dialogue with a tickbox to contain the record to that folder.


I cannot seem to find anywhere to default this to ticked. Having this is an extra step that alot of people will forget to do. If left unticked an error dialogue pops up with container cannot be left blank.


Download iso link for Records Manager 8Open in a New Window

Link to download RM 8.3 iso


Anyone have download link to RecordsManager 8 (8.3 preferabbly) iso for trial / evaluaton purposes?

Only download link for evaluation purposes is for CM 9.

I have SSO access, but no SAID so unable to download old version. This is for a proof of concept and starting to get desperate. 

Many Thanks- Adrian.


HPE RM - Error with linked folder in OutlookOpen in a New Window

Hi, I have a linked folder in Outlook with about 1000 items.  In the middle of clearing backlog, I get this: Error in IStream.Read:  STG_E_UNKNOWN File: C:\Users\xxxx.xx\AppData\Local\Hewlett-Packard\HP TRIM\TEMP\HPTRIM.3388\1vkbj2tb.vq5.  GetLastError: 0 (0x00000000): The operation completed successfully.  I deleted the offending file and ran the process again, but it kept stalling with similar error message.  I even deleted all the items within the folder HPTRIM.3388 but new offending files just keep getting created stopping the process.  Can anyone please help?   I still have around 30  linked folders of similar sizes to process.  Thanks



March 15-16th : Next Online Expert Day for HPE Content ManagerOpen in a New Window

Hello Everyone,

HPE Content Manager are hosting an Online Expert Day on March 15-16th, 2017!  Mark this on your calendars! 

If you are a customer with a support contract, then we would like to invite you to join us in the HPE Content Manager Support Customer Forum ,  on March 15-16th, when HPE Product Experts will be online for 24 hours to answer any questions regarding:

Any topic on HPE Content Manager, Records Manager &  TRIM


Event start time: March 15th at 00:00 AM Pacific Daylight Time / 03:00 AM Eastern Daylight Time  / 7:00 AM Greenwich Mean Time / 6:00 PM Sydney time  Event end time: March 16th at  00:00 AM Pacific Daylight Time / 03:00 AM Eastern Daylight Time / 7: 00 AM Greenwich Mean Time  / 6:00 PM Sydney time


What is an Online Expert Day

Online Expert Day is an event when HPE product, R&D, and Support team members and other employees join our online forums to answer your toughest technical questions.  Online Expert Days give you a chance to talk directly with the HPE Experts!


How does the Online Expert Day event work? 

HPE Experts will be online for 24 hours in the forum and will do their best to answer your questions. They may need to get some more information from you so please check the box "email me when someone replies".  An online conversation will be born!


To participate, you do need access to the HPE Content Manager Support Customer Forum if you don’t have access, please add your Support Agreement ID (SAID) to your HP Passport profile and log in again.

To check this please do the following:


If you have a valid support contract and are still experiencing issues, please send an email to swcommunity@hpe.com.

For more information on our Support Customer Forums and how to add your Support Agreement ID (SAID) to your HPE Passport profile, please click here.

For upcoming Online Expert Days, please bookmark the HPE Software Online Support Services - Forum events page.

 If you have questions regarding the Online Expert Day event, please reply to this message.

We look forward to your attendance and your questions!


HPE Support


Mobile appOpen in a New Window

Is HPE intending to develop a native cross-platform app for CM?  A web interface is no longer acceptable as a ‘mobility’ solution. I'm aware of Kapish's goTRIM, but we don't want to source what we think should be core functionality from third parties. 


Saving Emails 8.3Open in a New Window


We use 8.3 and MS Outlook, I have one team that saves emails as msg onto the share drive and then drag and drop it over to HPE RM.  the reason for this is that they are saving it with the file naming conventions and may not upload it straight away.  They have found that rather than using the file name they have saved the email as, HPE RM still takes the subject line of the email and uses that in the Title (Free Text Part) of the document, is there a way around this. 





HPRM 8.2 - Dataset not set to use uuencode during installationOpen in a New Window

Hello, During installation using v8.2 #7533 the dataset was not set for uuencode.

Is there a way to change the dataset post install or does it need to be recreated ?

Thanks for your time.



Hosting HPE Content Manager on AWS PlatformOpen in a New Window

Hi All,

As a part of cloud first strategy, I am looking at deploying Content Manager on to AWS IaaS platform. I am wondering if anyone has done this sort of migration in the past and would like to share their experience. 

Now particularly, I am interested in document storage e.g. usage of S3 bucket. AWS EFS is not available in all Regions so has anyone used S3 bucket for file storage?  I am not an application guy and need to know if HEP RM support URL instead of UNC paths to store and access the file from a particular location. 

Will appreciate your feedback. 



Error Message - Creating a New documentOpen in a New Window

I am trying to create a new Record via the Web Client and I am getting the following error (see attached picture) when I go save the document. I have full administration rights and cannot find where the error is coming from. Can anybody help.

Error Message is:

Record creation failed:Error with field named: AccessControlList. 'Editor' cannot be left blank.

Thank you.




I canot validate the site collection in the configuration tool (HPRM 8.3 with Sharepoint 2013)Open in a New Window

In section 4.5.1 Setting the default site collection, I cannot get past step one. In the book they have the error "The App id enetered is not valid. Please correct this in the app configuration tab." but that is NOT my issue. I get the error "The Site collection url is invalid. See log for details"

The log states:

"at HP.Integration.Sharepoint.DataStore.ConfigurationTool.Orchestrator.ValidateSiteCollectionuri(String siteCollectionUri, String& errorMessage)"

But i can reach the site collection from the server. It is ADFS and the web.config (per the install guide) requires a SAML piece, which when added breaks my local host. I cannot reach the advised sites after adding it. I have heard the thumbprint could be the issue here but the SharePoint tech added manually as i requested and still the SAML piece causes more harm then good. So I have removed it for now.

Small note, though I can reach the service pages per the instal guide, on the page(s) there is a prompt that metadata is DISABLED (none of this is in the instal guide at all, and HPRM techs seem baffled too by this).

Has anyone else experienced this issue? Were you able to fix it?


Workflow Template and Activities for an Approval WorkflowOpen in a New Window

I am new to creating workflow templetes.  We are currently on version 8.1.

I am looking to create a workflow for when a user chooses initiate a workflow from a record.  I want the request to go to the users manager/supervisor for approval.  I was hoping they would be able to determine the users manager/supervisor from there location (supervised by).  Once that approval is completed by the manager, it will be sent to our record storage person to actually recall the record from storage and provide it to the user requesting the record.  Then when the record storage person completes the workflow the current location of the record will change to the user who requested it.

I am not finding alot of documentation on how to create these actions/parameters.  If there is a document or examples please let me know where I can find these.



Link to download RM 8.3 isoOpen in a New Window


Anyone have download link to RecordsManager 8.3 iso for trial / evaluaton purposes?

Only download link for evaluation purposes is for CM 9.

Many Thanks- Adrian.


Recurring error when using linked folders.Open in a New Window

Hello Everyone,

We are on TRIM 7.34.

This error continues to be a big problem for us, and none of the repairs seems to have made a difference. Have you seen or heard anything about it before?

This occurs when clearing backlogs in a linked folder- it may occur after 5, or 50, or 200- it’s random, but it stops the ingest process. This means we can’t leave stuff running overnight, because it stalls out. Plus we have to babysit to constantly restart the ingest. It’s really time consuming. Any thoughts? Is there some log file that would shed more light on which messages cause this error?

 ScreenHunter_2812 Feb. 03 10.57.jpg


HPE CM 9.1 - check in/out on an iPadOpen in a New Window

Hi, we are currently evaluating HPE Content Manager 9.1 and we are particularly interested in mobile functionality on an iPad.  Just after confirmation that Check in/out of documents should work on an iPad via the web client?

Thanks in advance


HPRM 8.x Permissions Too Restrictive or PermissiveOpen in a New Window

As part of our upgrade from HP TRIM 7.3 to HPRM 8.3, we are realizing the impact to the changes to User Profile permissions and are stumped with how to grant permissions similar to the HP TRIM version.  Specifically, the difference between permissions available with "Records Manager" (highest user profile) and "Administrator" (all permissions) create an either too restrictive or too permissive profile.  Specifically, we  would like to create a "Use Profile of" profile that allows a user to "Modify logins and user profiles" but this permission is only available using the "Administrator" profile (greyed out capability for all other permission groups).  Even with trimming down permissions to create a "User Profile of" profile based on the "Administrator" profile (e.g., Delete records, bypass access controls, etc.), users with this profile are able to update other user profiles with a profile and/or permissions up to their level of permission, which includes granting "Administrator" level permissions.  This capability is absolutely a showstopper since we want to minimize the number of users with "Administrator" capabilities. 

Any suggestions on how we can make the new HPRM 8.x permissions work with more flexibility?

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