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|HPE Software Products: HPE Records Manager and HPE TRIM Forum|
Edited: Didn't realize there is a similar post as this one a week ago (Outlook 2016 HPE RM 8.3 Add-In issue) where the Add-in was dropping off. Although it is not exactly the same I think if a solution is found it would fix both posts.
We have about 300 to 400 client machines which we will be installing MS Outlook 2016 on. We have been testing the integration between Records Manager and Outlook 2016 and have noticed that on some machines we are getting the following message "Outllook detected a COM add-in problem, These COM add-ins decreased performance or caused Outlook to crash" and the add-in will be disabled by default. When we go into Manage COM add-ins in MS Outlook and enable it seems to work and integrate with Records Manager. Does anyone know of a way to fix this before we roll out Outllook to all clients and take the chance of the add-in becoming sporatically disabled and/or causing startup issues within Outlook?
I attached a screenshot of the error.
Has anyone come across this themselves and if so is it a regular occurence, and if so is there a fix?
Hi All -
We have recently upgraded from Version 8.1 to 8.3 and have noticed that when registering some emails from Outlook into HPE RM that a new screen has been appearing.
The Select from Locations brings up a list of either known or unknown locations that relate to either the recipient or author of the email being registered. Prior to the upgrade this screen did not occur but has since started?
Does anyone know why this would be occuring or how to stop it?
We are using MS Dynamics 2011 update 18 and TRIM 7.3.3
I have a user who is having problems saving emails generated from our CRM (Microsoft Dynamics). These emails are in his Sent items and he is unable to Catalogue or drag and drop the email into TRIM - the following message comes up. If anyone can shed some light on this it would be much appreciated.
Hello I'm new to HPRM, inherited supporting it for my organization, can anyone help me with the following.
When a user gets a new computer, is there a way to save the HPRM links in Outlook at all? The subfolders obviously remain but the links are broken.
Good Morning -
I'm seeking some advice regarding the drag n drop functionality of PDF's into TRIM. We are on RM V8.3.
Some of our users are dragging and dropping PDF's into a folder in TRIM, and when the metadata box appears the Document Title is populated as the file name of the document and not the Document Title that the PDF was renamed to.
Does anyone have any ideas on how this can changed to pick up the renamed title given to the PDF?
We have a Record Type that from 2017 onwards we don’t want users to have the ability to create new parts – I am going to uncheck Use Part Number to prevent new parts being created.
But prior to 2017 commencing I want to create a list of new containers to commence being used from 2017 and I don’t want them to have parts created from them.
My query is, if I create the new containers prior to 2017 & the Record Type used to create them currently has the ability to create new parts but I change the Record Type not to be able to create parts from 1 January 2017 onwards will the containers created prior to 2017 still have the ability to have parts created?
I am hoping that they won’t.
Hoping someone can help with a script to extract user Write activity from Log Files and Audit Files.
Need to demonstrate percentages involving those using and not using the EDRMS (i.e Write activity, not Read activity).
Looking at a site with 450 EDRMS users and growing.
Looking to use selected days over selected months while excluding login and logoff transactions from extracts.
Understand a usable extract more likely to be over one or two days than a week.
Would also appreciate any tips to simply demonstrate EDRMS usage and percentages.
Has anyone seen there error...
'HP RM has detected that the clock on your machine is incorrect' when trying to open/save to RM8?
We've checked the App servers where HPRM Enterprise Studio is installed and all times are correct.
We have 4 app servers with ES installed and its only seems to have effected 2 of the 4.
From time to time our Word Indexing hangs - new Documents do not have their Titles indexed; the number Queued in the Event Process Monitor grows; the Word Index process says it is Running.
We cannot see anything in the Windows Logs, and the documents just beofre the hang do not seem unusual and behave normally in all other aspects.
If we change the Configuration of Word Indexing from <Any> to the Workgroup Server which does not have the backlog Queued, accept the warning and save and deploy, then the backlog clears in seconds.
When it next hangs, we can change the Configuration over and again the backlog will clear.
Any ideas will be welcome!
We are using HPE RM 184.108.40.20621 on Windows Server 2012 R2 with MS SQLserver 2016. All 64 bit.
Sometimes our users get the error "[Unknown:Vector<T>too long " when they try to check a record in (from MS Outlook, for example). A second attempt a minute or so later often works OK. Any idea what causes this error?
We are using HPE RM 220.127.116.1131 on Windows Server 2012 R2. Most users are on MS Office Professional 2010.
Hi there, I am in the process of downloading a large number of documents using TRIM and am wondering if it is possible to download a document and all related documents (hyperlinked through the document which is a flowchart referencing a large number of other documents) without having to go through and download them one by one. Is this possible?
End users are unable to place additional documents into Closed Parts even though the checkbox for:
Allow non-administrator users to place records into closed containers
is selected in System Options. Is there something else required to make this work?
In RM8.3, whilst a user checks in a document to a record, which means the document sent to doc store, events raised and content indexes and response sent back to user,
I woud like to know how many does document store is being inoked for Read Write IOP's ?
i download and installed the web client of the latest released HPE Content Manger 9.0 on windows server 2012 R2
but it does not mention the default web client url after walk through the CM9.0_Install.pdf (hyperlink regarding web cleint is obsolete )
i tried prviously version link in hp_man_RM8.11_Web-Client-Install_pdf.pdf, but doesn't work.
HPE RM 8.3 9000
Having isssue with with Outlook window message box not appearing when going to a record (In HPE RM) Right Click > Send to Mail. I will click the default settings and it show the window with the message moving over then it will disappear but no outlook window message box will appear.
It was previously working before and it is happening wit multiple computers not just one. I have confirmed it seems to be isolated with RM8 and Outlook because I can go to my desktop and right click on a file > send to and it opens a outlook message box with the file attached.
Check event viewer and nothing of the sort shows a TRIM/TRIMWorkgroup/TrimEvent errors for the scenario. No error messages appear for outlook either or when I try to replicate the issue.
I am having issues getting the RM Add-in to hold in Outlook 2016. The add-in check box was not remaining ticked in RM. Each time I closed my computer the check box would untick. The next time I logged in I would have to add the tick in RM and the RM Tab could then be found in Outlook. But again every time I log off the tab removes itself.
For some reason I didn’t have access to the Manage COM Add-ins (Slow and Disabled COM Add-ins) to force the add-in to stay (enable it) but I did have access to Manage Add-ins and there didn’t appear to be any way to force the Manage COM Add-ins into my Account Information.
For some reason last week out of the blue the Manage COM Add-ins appeared & it allowed me to enable the add-in. I thought this was the end of my problems but the enable still doesn’t stick.
Basically what is happening is that every time I close Outlook I lose the RM Add-in and have to add it back in each time I re-open Outlook.
Is anyone else experiencing this issue or knows what I could do to fix this?
Version HPE RM 18.104.22.16831 & Microsoft Outlook 2016
I am trying to perform a search with HPRM 8.1 to find all recrods created this year, and are in a particular Virtual Box. I am trying to build an advanced search, but am having no luck getting down to the lowest level record count.
I have one user with Records Manager User Type that is unable to use the Mail icon on the Home Tab, on a tab that I had created for the entire organisation's use & a tab that the individual had created. Nor are they able to right click & send to forward the email. Other users with the same user permission type are able to use the icons & the right click functions.
Any suggestions on how I might fix this?