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|HPE Software Products: Web Products (WCM, Web Client and Webdrawer)|
We are setting up a test environment for HPE CM 9.0, we have the web client up and running all ok. Authentication is via Azure AD, logging in works and the web client loads.
We have installed the thin client, ticked 'Use web client' in the Options of the ribbon, and entered the web client URL. When trying to Open a document via the ribbon, we get an error:
Event viewer of the web server shows:
 Client machine: HPCM9x64; client user: hpcm_service
The account 'hpcm_service' is the user account that is used as the identity for the IIS application. It's almost like the thin client doesn't know who the user is account is trying to really connect. Do I need to configure something else? The documentation hasn't helped clear up anything.
We have set up a(one) custom search form in HP Records Manager 8.2 for a "separate archive" within the corporate archive, meaning that only a few of the users (same locations as corporate archive) should have the custom search form as default in the WebClient. The corporate archive users should still have the standard search form as default in the WebClient.
It seems that when I create a search form in HP Records Manager 8.2 it automatically becomes the default search form for all users (all locations).
In the Help file of HPE RM it says:
"HP Records Manager Web Client determines the form to present to a user in this order:
Even if I have not set the search form as default for spesfic users, and have limited the Can Use persmission so that test user should not have permissions to the search form, the custom search form seem to overrule the standard search form in WebClient.
In WebDrawer this is not an issue.
Anyone with similar experience or any comments on how to go about to solve this?
My view of records in WebClient, e.g. Created records, is Filtered and I have no idea why.
The heading states, showing only 3 records when it should be more.
Records - creator[me] - Filtered - 3 Records found
Any clue what I have done to deserve this? :-)
Using HPR CM 9.1 WebDrawer. Is possible to create multiple search pages with virtual directories as I used to do in HP TRIM 7.X. (I pushed HP TRIM WebDrawer to its limit in my organization with unique search pages and query results)
Whatever the name of the virtual directory that I create in IIS would be the default page when entering it in the browser. For example, when typing in the browser, www.something.com/HPECMWEBDRAWER/WorkOrder I will get get a unique page other than the default search page that come pre-configured.
If yes, do I need to copy all of the folders under the WebDrawer directory and place that under the folder assoicated with the new virtual directory that I created (WorkOrders) in IIS? Of course the folders and files would have to be edited to be able to perform the custom search search.
I looked at the City of Portland's WebDrawer page and their default search page is http://efiles.portlandoregon.gov/Record, not Search that comes pre-configured. Looking at the source of this page, all of the default search items are removed and there is only what is needed.
In my current environment, I created multiple virtual directories that are each associated with a unique webpage. Different departments would point their browser to to that unique webpage to search for records for their department. On the defalt html page that the virtual directory pointed to (index.html) I put permisions on the webpage so only employees from a department were allowed access.
My client is trying to use the trapeze viewer option in web client for pdf. They only use ie 11. The web server is 2012 R2. when they try to view the pdf the browers throws a http error 500. They can use the other option to bypass the viewer for pdf and that works just fine. Anyone seen this behavior. Of course in my environment the viewer works just fine.
Does anyone have a walk thru/guide or documentation in setting up and configuring WebDrawer in HPCM 9.1 on a Windows 2012r2 server? I do not see much if any in the documentation supplied with the install.
we've noticed an issue of late whereby 1 out of the 47 recordtypes we have setup in the system does not appear via the HPRM 22.214.171.124019 web/thin client. To be more specific, the record type is a file and is not displyed for selection when creating new records in the web client. Existing records of this type can be located and viewed without issue.
I have compared this record type against the other objects that are being successfully displayed and I can't see any obvious differences. wondering if anyone has seen this before or otherwise knows how the visibility of record types between the thick/thin clients are controlled?
I am able to search for an additional field call "ICN" that is blank by using the string editor in the desktop client to run a query of:
I am also able to find records via the ServiceAPI using the same search string. However, I have yet to find a way to find records with the ICN field set to an empty string via WebDrawer.
I have put double quotes in the ICN field on a customer search form. The url generated by the search in WebDrawer is :
and the error message displayed:
Thanks for any assistance!
Wondering if anyone can point me towards where I can troubleshoot this issue?
We are trying to get HP CM Web client running and Authenticating via Azure AD. At this stage we have a HPCM 9.0 workgroup server and IIS 8 set up on a Windows server 2012 R2 virtual machine, and an sql database on a seperate server, both setup in Azure. At this point I am just trying to connect to the web client from the same 2012 R2 server as the workgroup server is installed on (i.e. local host).
Scenario is as follows:
From the server when I browse to https://myserver/HPEContentManager, I'm redirected to the Microsoft login. After successful login, I am redirected again back to https://myserver/HPEContentManager, however the progress indicator (the one the website loads, not IE) just spins endlessly and never loads. So, it seems to have authenticated, but I can't load the web client.
I get no errors in event viewer, but in C:\HPE Content Manager\WebClientWorkpath\Logs\log-file.txt, I get this:
2016-12-06 06:29:59,015  ERROR ServiceStack.DtoUtils - ServiceBase<TRequest>::Service Exception System.IO.FileLoadException: Could not load file or assembly 'System.Web.Razor, Version=126.96.36.199, Culture=neutral, PublicKeyToken=e06fbc6124f57c43' or one of its dependencies. The located assembly's manifest definition does not match the assembly reference. (Exception from HRESULT: 0x80131040) File name: 'System.Web.Razor, Version=188.8.131.52, Culture=neutral, PublicKeyToken=e06fbc6124f57c43' at ServiceStack.Razor.Managers.RazorViewManager.TrackPage(IVirtualFile file) at ServiceStack.EnumerableExtensions.Each[T](IEnumerable`1 values, Action`1 action) at ServiceStack.Razor.Managers.RazorViewManager.Init() at ServiceStack.Razor.RazorFormat.Init() at ServiceStack.Razor.RazorFormat.Register(IAppHost appHost) at ServiceStack.ServiceStackHost.LoadPluginsInternal(IPlugin plugins) WRN: Assembly binding logging is turned OFF. To enable assembly bind failure logging, set the registry value [HKLM\Software\Microsoft\Fusion!EnableLog] (DWORD) to 1. Note: There is some performance penalty associated with assembly bind failure logging. To turn this feature off, remove the registry value [HKLM\Software\Microsoft\Fusion!EnableLog].
Here's a snippet from web.config, if it helps:
<dependentAssembly> <assemblyIdentity name="System.Web.Razor" publicKeyToken="31bf3856ad364e35" culture="neutral" /> <bindingRedirect oldVersion="0.0.0.0-184.108.40.206" newVersion="220.127.116.11" /> </dependentAssembly>
I'm not sure where to start troubleshooting. Appreciate any advice/suggestions. Let me know if you need more info.
I have a client who wants to switch between HPRM 8.1 Web Client 'Classic' and the improved (default) view - is this switch/setting possible to add to the web interface, as an alternative to using the 'Classic' url?
Would anyone be able to share any experiences (and screen shots - the more the better, including 'Classic' view) that they've had with the new HPE CM Web Client? - Im most interested to see if people are still opting for (/ including) the 'Classic' mode as an option for all their users to switch to.
From web client I can check in new documents but when I try to check in a new folder I get the following error:
The document store associated with record type 'Folder' could not be found
We have users trying to download files via web client. But the download always fail at halfway. The file size is quite big (in GB). I suspect it could be time out on web since they can download via client with no issue. Is there anyway we can change the timeout in the web client?
Implementing ExchangeLink in HP RM 8.3. Email inks are showing in the console, but Linked says False. Logs show Unable to find Exchange user (uri: 1156, email: Email Address). The request failed. The remote server returned an error: (401) Unauthorized.
The impersonation user has the necessary permissions and is a trusted user for the dataset.
What am I missing?
We have added functionality to our search forms to make an additional field called "Run Date" as a required field and we have added a default value of "Last 14 Days". We have found that last 14 days does not include documents that have a Run Date with today's date. We also tried "Last 2 weeks", but that seems to ignore all documents from the current week. Is there a way to make "last 14 days" or similar expression inclusive of today's date?
Our organisation has recently deployed the web client version alongside the HP RM8.1 software. Is there a way to change the date created search field fromascending/descending A-Z to numeric ascending/descending instead? Exactly like how it is set up in the original software.
Thanks in advance for any help that can be provided.
Is HPRM v8.2 supoorted with .Net Framework v4.6? I have installed HP RM v8.2 onto a Windows 2012 R2 server. Most everything is fine except for the Web Client. It gives an error "HP Records Manager web client is unable to establish a connection to the Web Service." In troubleshooting the issue, I uninstalled and reinstalled the Web Client and when I reinstalled, I receive a message that Framework v4.5 isn't installed.
In addition, all Framework v4.5 Roles and Features are configured on the server using Framework v4.6.
Users are connecting to HP Records Manager 18.104.22.16819 client hosted in a RemoteApp virtual server. When a user upgrades their phyiscal machine to Windows 10, their HPRM settings seem to be lost, including their default Datasets and menu customizations. Where are these settings stored? Should I be looking here? =>
C:\Users\[user name]\AppData\Roaming\Hewlett-Packard\HP TRIM\CR\Configuration
Hello! I have searched every place I could think of, but have not found an answer to this question. In the hptrim.config file for WebDrawer 8.3, there is a <fileTypes> node listing various file extensions. What is its purpose?
On a related note, if I wanted to exclude a particular file type from search results, is there a reasonable way to do that?
I tried to use the following code to call HPE RM service API 8.3 from MVC. However I keep getting 404 server not found when deploy to IIS but it is working fine in IISExpress. Anyone had similar issue?
TrimClient trimClient = new TrimClient("http://MY_SERVER/HPRMServiceAPI"); trimClient.Credentials = System.Net.CredentialCache.DefaultCredentials;