HPE Software Products: Web Products (WCM, Web Client and Webdrawer)
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Web Client search fails with Sql Query Timeout exception RM 8.1Open in a New Window

The web client search fails when a user is trying to perform a search using two additional field parameters. The same search works on desktop client. On checking the logs it was found that the Sql query for web client search takes more time because the records are sorted. The sort option is required from a customer perspective and hence cannot be removed. The result set is relatively small. Around 100 records or so but overall the DB is huge and growing. 

Is there any way to optimize or work around this issue?

Thanks in advance


Action Tracking in HPE Web Client 8.3Open in a New Window

Action Tracking is a core funcationality for managing workflow in our organisation. I understand that it is not supported in the Web Client, but is available if users switch to the Classic version. Given that there is no classic version from Content Manager 9 onwards, are there any plans to include Action Tracking in future releases.

Current Version:   


Anyone see this error when configuring WebDrawer?Open in a New Window

When trying to view the default configured webpage in the browser I am getting this error:


ErrorCode: TrimException
Message:Error connecting to the HPE Content Manager dataset 'U2' on HPE Content Manager Workgroup Server 'http://hpcm-ch2-1p'. Cannot connect to HPE Content Manager Workgroup Server on 'http://hpcm-ch2-1p'. [RCF: DNS lookup of network address failed, for name "http://hpcm-ch2-1p". OS: 11001 - No such host is known.]

I am able to connect to the DB using Content Manager. 

My HPTRIM.CONFIG file does have the proper config:

<setup databaseId="U2"/>
<workgroupServer port="1137" name="http://hpcm-ch2-1p" workPath="D:\HPE Content Manager\WebDrawerWorkpath"/>

My impersonation account works.

I think I am working too late on this......


Sorting with HPRM 8.2 Web ServiceOpen in a New Window

Hi All,

When using the web service, what is the default sort - and is there any way to sort by relevance?

Is there any way to enable sorting by user defined fields?  



Unable to connect to the remote server while uploading file to FTP using UFTOpen in a New Window

Hello Experts,


i am able to connect to ftp location manually using WinScp, but when i am trying to do it using UFT API test i am getting the error: Unable to connect to the remote server,  please help me out with this.






Due Tray not including positionsOpen in a New Window

We are currently reviewing the suitability of the 9.1 Web Client for our needs and came across a minor issue and are hoping that there is a solution for it...

On the Home tab we have set "Records Due" as one of the tabs in global settings but this is not displaying any actions assigned to the user's position.

In the full client there is obviously the option to 'Include all locations that you belong to' when searching for items assigned to you but is there any way to enable this in the Web Client?

Thanks in advance.


CM 9.0 Web ClientOpen in a New Window


Does anyone have or know of, and is willing to share, a demonstration video of the CM 9.0 Web Client.

Thank you



HPCM 9.0 web client auth issuesOpen in a New Window

Hi all

We're trying to use Azure AD for authentication for the web client with HPCM 9.0.  I'm trying to narrow down what config files require editing in order to have this work successfully.  I have followed the documentation outlined in Appendix D in the web client install documentation, however still having random issues which seem authentication related.  

At this point I am able to successfully load the web client, it prompts me for my Azure AD credentials and I can log in.  This brings me to the main dashboard and I can browse/search for records, view classifications, etc etc with no issues.  When I try to create a new record however, I get an error which appears to be auth related.  Event viewer on the app server is as follows:

The description for Event ID 100 from source TRIM cannot be found. 
Either the component that raises this event is not installed on your local computer or
the installation is corrupted. You can install or repair the component on the local computer. If the event originated on another computer, the display information had to be saved
with the event. The following information was included with the event: [22737] Client machine: HPCM9x64; client user: hpcm_service Error connecting to the HPE Content Manager dataset 'CM' on HPE Content Manager Workgroup
Server ''. Connection to dataset 'HPCMv9(CM)' for 'hpcm_service' failed.
The supplied login name has not been registered as a HPE Content Manager user and no
guest account is available. The specified resource type cannot be found in the image file

For some reason it seems to not be using my authenticated credentials anymore.  It seems like there's another config file I need to edit but can't find anything that documents this. Service_API config files maybe? Is there somewhere else I need to edit?



WedDrawer 9.1 search questionOpen in a New Window

I am trying to find where the code located that will remove all of the other search fields that are there by default and only leave the 'Additional Fields that I custom coded?

Keep search.jpg

Thanks in advance!


HP CM 9.0 Web client / thin client integration questionOpen in a New Window

We are setting up a test environment for HPE CM 9.0, we have the web client up and running all ok.  Authentication is via Azure AD, logging in works and the web client loads.

We have installed the thin client, ticked 'Use web client' in the Options of the ribbon, and entered the web client URL.  When trying to Open a document via the ribbon, we get an error:
"The remote server returned an error: (500) Internet Server error. https://webclienturl/HPEContentManager/HPRMServiceAPI/Location/me?format=xml&properties=permissions

Event viewer of the web server shows:

[22737] Client machine: HPCM9x64; client user: hpcm_service
Error connecting to the HPE Content Manager dataset 'CM' on HPE Content Manager Workgroup Server ''. Connection to dataset 'HPCMv9(CM)' for 'hpcm_service' failed. The supplied login name has not been registered as a HPE Content Manager user and no guest account is available.

The account 'hpcm_service' is the user account that is used as the identity for the IIS application.  It's almost like the thin client doesn't know who the user is account is trying to really connect.  Do I need to configure something else? The documentation hasn't helped clear up anything.

Any advice appreciated.


Search forms in WebClient HPE RM 8.2Open in a New Window


We have set up a(one) custom search form in HP Records Manager 8.2 for a "separate archive" within the corporate archive, meaning that only a few of the users (same locations as corporate archive) should have the custom search form as default in the WebClient. The corporate archive users should still have the standard search form as default in the WebClient.

It seems that when I create a search form in HP Records Manager 8.2 it automatically becomes the default search form for all users (all locations).

In the Help file of HPE RM it says:

"HP Records Manager Web Client determines the form to present to a user in this order:

  1. A search form that was set as default for the user using Set Default For
  2. A search form that the user has Can Use permission for. Web Client uses the first one in the alphabetical list of form names.
  3. The standard HP Records Manager Web Client default search form"

Even if I have not set the search form as default for spesfic users, and have limited the Can Use persmission so that test user should not have permissions to the search form, the custom search form seem to overrule the standard search form in WebClient.

In WebDrawer this is not an issue.

Anyone with similar experience or any comments on how to go about to solve this?




Filtered view of records in WebClient 8.2Open in a New Window

My view of records in WebClient, e.g. Created records, is Filtered and I have no idea why.

The heading states, showing only 3 records when it should be more.

Records - creator[me] - Filtered - 3 Records found


Any clue what I have done to deserve this? :-)


WebDrawer 9.1 QuestionOpen in a New Window

Using HPR CM 9.1 WebDrawer. Is possible to create multiple search pages with virtual directories as I used to do in HP TRIM 7.X. (I pushed HP TRIM WebDrawer to its limit in my organization with unique search pages and query results)

Whatever the name of the virtual directory that I create in IIS would be the default page when entering it in the browser. For example, when typing in the browser, www.something.com/HPECMWEBDRAWER/WorkOrder I will get get a unique page other than the default search page that come pre-configured.

If yes, do I need to copy all of the folders under the WebDrawer directory and place that under the folder assoicated with the new virtual directory that I created (WorkOrders) in IIS? Of course the folders and files would have to be edited to be able to perform the custom search search.

I looked at the City of Portland's WebDrawer page and their default search page is http://efiles.portlandoregon.gov/Record, not Search that comes pre-configured. Looking at the source of this page, all of the default search items are removed and there is only what is needed.

In my current environment, I created multiple virtual directories that are each associated with a unique webpage. Different departments would point their browser to to that unique webpage to search for records for their department. On the defalt html page that the virtual directory pointed to (index.html) I put permisions on the webpage so only employees from a department were allowed access.



Using Trapeze Viewer option for pdf in Web Client 9.0 and 9.1Open in a New Window

My client is trying to use the trapeze viewer option in web client for pdf.  They only use ie 11.  The web server is 2012 R2.  when they try to view the pdf the browers throws a http error 500.  They can use the other option to bypass the viewer for pdf and that works just fine.   Anyone seen this behavior.  Of course in my environment the viewer works just fine.  


Setting up and configuring WebDrawer in HP CM 9.1Open in a New Window

Does anyone have a walk thru/guide or documentation in setting up and configuring WebDrawer in HPCM 9.1 on a Windows 2012r2 server? I do not see much if any in the documentation supplied with the install. 


Unable to see record type via webclientOpen in a New Window

Hi All, 

we've noticed an issue of late whereby 1 out of the 47 recordtypes we have setup in the system does not appear via the HPRM web/thin client. To be more specific, the record type is a file and is not displyed for selection when creating new records in the web client. Existing records of this type can be located and viewed without issue.

I have compared this record type against the other objects that are being successfully displayed and I can't see any obvious differences. wondering if anyone has seen this before or otherwise knows how the visibility of record types between the thick/thin clients are controlled?


Search for Additional Fields that our Blank - WebDrawerOpen in a New Window

I am able to search for an additional field call "ICN" that is blank by using the string editor in the desktop client to run a query of:


I am also able to find records via the ServiceAPI using the same search string.  However, I have yet to find a way to find records with the ICN field set to an empty string via WebDrawer.

I have put double quotes in the ICN field on a customer search form.  The url generated by the search in WebDrawer is :

and the error message displayed:
Searching by 'ICN' requires a value. Please enter the string value to search for.

Thanks for any assistance!



HPCM Web Client and Azure AD AuthenticationOpen in a New Window

Hi all

Wondering if anyone can point me towards where I can troubleshoot this issue?

We are trying to get HP CM Web client running and Authenticating via Azure AD.  At this stage we have a HPCM 9.0 workgroup server and IIS 8 set up on a Windows server 2012 R2 virtual machine, and an sql database on a seperate server, both setup in Azure.  At this point I am just trying to connect to the web client from the same 2012 R2 server as the workgroup server is installed on (i.e. local host).

Scenario is as follows:
1.  IIS is setup and before any config change to HP CM I could connect to the web client (i.e. https://myserver/HPEContentManager).
2. IIS and HP CM is installed as per the documentation included in the ISO.
3. Web client is configured as per CM9.0_Web-Client-install.pdf, including Appendix D for the Azure AD auth config.

From the server when I browse to https://myserver/HPEContentManager, I'm redirected to the Microsoft login.  After successful login, I am redirected again back to https://myserver/HPEContentManager, however the progress indicator (the one the website loads, not IE) just spins endlessly and never loads. So, it seems to have authenticated, but I can't load the web client.

I get no errors in event viewer, but in C:\HPE Content Manager\WebClientWorkpath\Logs\log-file.txt, I get this:

2016-12-06 06:29:59,015 [1] ERROR ServiceStack.DtoUtils - ServiceBase<TRequest>::Service Exception
System.IO.FileLoadException: Could not load file or assembly 'System.Web.Razor, Version=, Culture=neutral, PublicKeyToken=e06fbc6124f57c43' or one of its dependencies. The located assembly's manifest definition does not match the assembly reference. (Exception from HRESULT: 0x80131040)
File name: 'System.Web.Razor, Version=, Culture=neutral, PublicKeyToken=e06fbc6124f57c43'
   at ServiceStack.Razor.Managers.RazorViewManager.TrackPage(IVirtualFile file)
   at ServiceStack.EnumerableExtensions.Each[T](IEnumerable`1 values, Action`1 action)
   at ServiceStack.Razor.Managers.RazorViewManager.Init()
   at ServiceStack.Razor.RazorFormat.Init()
   at ServiceStack.Razor.RazorFormat.Register(IAppHost appHost)
   at ServiceStack.ServiceStackHost.LoadPluginsInternal(IPlugin[] plugins)

WRN: Assembly binding logging is turned OFF.
To enable assembly bind failure logging, set the registry value [HKLM\Software\Microsoft\Fusion!EnableLog] (DWORD) to 1.
Note: There is some performance penalty associated with assembly bind failure logging.
To turn this feature off, remove the registry value [HKLM\Software\Microsoft\Fusion!EnableLog].

Here's a snippet from web.config, if it helps:

        <assemblyIdentity name="System.Web.Razor" publicKeyToken="31bf3856ad364e35" culture="neutral" />
        <bindingRedirect oldVersion="" newVersion="" />

I'm not sure where to start troubleshooting.  Appreciate any advice/suggestions.  Let me know if you need more info.



HPRM 8.1 WEb Client Switch to 'Classic' ViewOpen in a New Window

Hi everyone 

I have a client who wants to switch between HPRM 8.1 Web Client 'Classic' and the improved (default) view - is this switch/setting  possible to add to the web interface, as an alternative to using the 'Classic' url?




HPE CM Web ClientOpen in a New Window

Would anyone be able to share any experiences (and screen shots - the more the better, including 'Classic' view)  that they've had with the new HPE CM Web Client? - Im most interested to see if people are still opting for (/ including) the 'Classic' mode as an option for all their users to switch to.



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