HPE Software Products: Web Products (WCM, Web Client and Webdrawer)
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CM 9.0 Web ClientOpen in a New Window

Hi

Does anyone have or know of, and is willing to share, a demonstration video of the CM 9.0 Web Client.

Thank you

 

 

HPCM 9.0 web client auth issuesOpen in a New Window

Hi all

We're trying to use Azure AD for authentication for the web client with HPCM 9.0.  I'm trying to narrow down what config files require editing in order to have this work successfully.  I have followed the documentation outlined in Appendix D in the web client install documentation, however still having random issues which seem authentication related.  

At this point I am able to successfully load the web client, it prompts me for my Azure AD credentials and I can log in.  This brings me to the main dashboard and I can browse/search for records, view classifications, etc etc with no issues.  When I try to create a new record however, I get an error which appears to be auth related.  Event viewer on the app server is as follows:

The description for Event ID 100 from source TRIM cannot be found. 
Either the component that raises this event is not installed on your local computer or
the installation is corrupted. You can install or repair the component on the local computer. If the event originated on another computer, the display information had to be saved
with the event. The following information was included with the event: [22737] Client machine: HPCM9x64; client user: hpcm_service Error connecting to the HPE Content Manager dataset 'CM' on HPE Content Manager Workgroup
Server '10.0.1.4'. Connection to dataset 'HPCMv9(CM)' for 'hpcm_service' failed.
The supplied login name has not been registered as a HPE Content Manager user and no
guest account is available. The specified resource type cannot be found in the image file

For some reason it seems to not be using my authenticated credentials anymore.  It seems like there's another config file I need to edit but can't find anything that documents this. Service_API config files maybe? Is there somewhere else I need to edit?

Thanks
Paul

 

WedDrawer 9.1 search questionOpen in a New Window

I am trying to find where the code located that will remove all of the other search fields that are there by default and only leave the 'Additional Fields that I custom coded?

Keep search.jpg

Thanks in advance!

 

HP CM 9.0 Web client / thin client integration questionOpen in a New Window

We are setting up a test environment for HPE CM 9.0, we have the web client up and running all ok.  Authentication is via Azure AD, logging in works and the web client loads.

We have installed the thin client, ticked 'Use web client' in the Options of the ribbon, and entered the web client URL.  When trying to Open a document via the ribbon, we get an error:
"The remote server returned an error: (500) Internet Server error. https://webclienturl/HPEContentManager/HPRMServiceAPI/Location/me?format=xml&properties=permissions

Event viewer of the web server shows:

[22737] Client machine: HPCM9x64; client user: hpcm_service
Error connecting to the HPE Content Manager dataset 'CM' on HPE Content Manager Workgroup Server '10.0.1.4'. Connection to dataset 'HPCMv9(CM)' for 'hpcm_service' failed. The supplied login name has not been registered as a HPE Content Manager user and no guest account is available.

The account 'hpcm_service' is the user account that is used as the identity for the IIS application.  It's almost like the thin client doesn't know who the user is account is trying to really connect.  Do I need to configure something else? The documentation hasn't helped clear up anything.

Any advice appreciated.



 

Search forms in WebClient HPE RM 8.2Open in a New Window

Hi,

We have set up a(one) custom search form in HP Records Manager 8.2 for a "separate archive" within the corporate archive, meaning that only a few of the users (same locations as corporate archive) should have the custom search form as default in the WebClient. The corporate archive users should still have the standard search form as default in the WebClient.

It seems that when I create a search form in HP Records Manager 8.2 it automatically becomes the default search form for all users (all locations).

In the Help file of HPE RM it says:

"HP Records Manager Web Client determines the form to present to a user in this order:

  1. A search form that was set as default for the user using Set Default For
  2. A search form that the user has Can Use permission for. Web Client uses the first one in the alphabetical list of form names.
  3. The standard HP Records Manager Web Client default search form"

Even if I have not set the search form as default for spesfic users, and have limited the Can Use persmission so that test user should not have permissions to the search form, the custom search form seem to overrule the standard search form in WebClient.

In WebDrawer this is not an issue.

Anyone with similar experience or any comments on how to go about to solve this?

Thanks!

 

 

Filtered view of records in WebClient 8.2Open in a New Window

My view of records in WebClient, e.g. Created records, is Filtered and I have no idea why.

The heading states, showing only 3 records when it should be more.

Records - creator[me] - Filtered - 3 Records found

 

Any clue what I have done to deserve this? :-)

 

WebDrawer 9.1 QuestionOpen in a New Window

Using HPR CM 9.1 WebDrawer. Is possible to create multiple search pages with virtual directories as I used to do in HP TRIM 7.X. (I pushed HP TRIM WebDrawer to its limit in my organization with unique search pages and query results)

Whatever the name of the virtual directory that I create in IIS would be the default page when entering it in the browser. For example, when typing in the browser, www.something.com/HPECMWEBDRAWER/WorkOrder I will get get a unique page other than the default search page that come pre-configured.

If yes, do I need to copy all of the folders under the WebDrawer directory and place that under the folder assoicated with the new virtual directory that I created (WorkOrders) in IIS? Of course the folders and files would have to be edited to be able to perform the custom search search.

I looked at the City of Portland's WebDrawer page and their default search page is http://efiles.portlandoregon.gov/Record, not Search that comes pre-configured. Looking at the source of this page, all of the default search items are removed and there is only what is needed.

In my current environment, I created multiple virtual directories that are each associated with a unique webpage. Different departments would point their browser to to that unique webpage to search for records for their department. On the defalt html page that the virtual directory pointed to (index.html) I put permisions on the webpage so only employees from a department were allowed access.

 

 

Using Trapeze Viewer option for pdf in Web Client 9.0 and 9.1Open in a New Window

My client is trying to use the trapeze viewer option in web client for pdf.  They only use ie 11.  The web server is 2012 R2.  when they try to view the pdf the browers throws a http error 500.  They can use the other option to bypass the viewer for pdf and that works just fine.   Anyone seen this behavior.  Of course in my environment the viewer works just fine.  

 

Setting up and configuring WebDrawer in HP CM 9.1Open in a New Window

Does anyone have a walk thru/guide or documentation in setting up and configuring WebDrawer in HPCM 9.1 on a Windows 2012r2 server? I do not see much if any in the documentation supplied with the install. 

 

Unable to see record type via webclientOpen in a New Window

Hi All, 

we've noticed an issue of late whereby 1 out of the 47 recordtypes we have setup in the system does not appear via the HPRM 8.1.1.79019 web/thin client. To be more specific, the record type is a file and is not displyed for selection when creating new records in the web client. Existing records of this type can be located and viewed without issue.

I have compared this record type against the other objects that are being successfully displayed and I can't see any obvious differences. wondering if anyone has seen this before or otherwise knows how the visibility of record types between the thick/thin clients are controlled?

 

Search for Additional Fields that our Blank - WebDrawerOpen in a New Window

I am able to search for an additional field call "ICN" that is blank by using the string editor in the desktop client to run a query of:

 ICN:""  

I am also able to find records via the ServiceAPI using the same search string.  However, I have yet to find a way to find records with the ICN field set to an empty string via WebDrawer.

I have put double quotes in the ICN field on a customer search form.  The url generated by the search in WebDrawer is :
http://localhost/HPRMWebDrawer/FormSearch?ICN=%22%22&BooleanOperator=and

and the error message displayed:
Searching by 'ICN' requires a value. Please enter the string value to search for.

Thanks for any assistance!

MikeB

 

HPCM 9.0.0.279 Web Client and Azure AD AuthenticationOpen in a New Window

Hi all

Wondering if anyone can point me towards where I can troubleshoot this issue?

We are trying to get HP CM Web client running and Authenticating via Azure AD.  At this stage we have a HPCM 9.0 workgroup server and IIS 8 set up on a Windows server 2012 R2 virtual machine, and an sql database on a seperate server, both setup in Azure.  At this point I am just trying to connect to the web client from the same 2012 R2 server as the workgroup server is installed on (i.e. local host).

Scenario is as follows:
1.  IIS is setup and before any config change to HP CM I could connect to the web client (i.e. https://myserver/HPEContentManager).
2. IIS and HP CM is installed as per the documentation included in the ISO.
3. Web client is configured as per CM9.0_Web-Client-install.pdf, including Appendix D for the Azure AD auth config.

From the server when I browse to https://myserver/HPEContentManager, I'm redirected to the Microsoft login.  After successful login, I am redirected again back to https://myserver/HPEContentManager, however the progress indicator (the one the website loads, not IE) just spins endlessly and never loads. So, it seems to have authenticated, but I can't load the web client.

I get no errors in event viewer, but in C:\HPE Content Manager\WebClientWorkpath\Logs\log-file.txt, I get this:

2016-12-06 06:29:59,015 [1] ERROR ServiceStack.DtoUtils - ServiceBase<TRequest>::Service Exception
System.IO.FileLoadException: Could not load file or assembly 'System.Web.Razor, Version=3.0.0.0, Culture=neutral, PublicKeyToken=e06fbc6124f57c43' or one of its dependencies. The located assembly's manifest definition does not match the assembly reference. (Exception from HRESULT: 0x80131040)
File name: 'System.Web.Razor, Version=3.0.0.0, Culture=neutral, PublicKeyToken=e06fbc6124f57c43'
   at ServiceStack.Razor.Managers.RazorViewManager.TrackPage(IVirtualFile file)
   at ServiceStack.EnumerableExtensions.Each[T](IEnumerable`1 values, Action`1 action)
   at ServiceStack.Razor.Managers.RazorViewManager.Init()
   at ServiceStack.Razor.RazorFormat.Init()
   at ServiceStack.Razor.RazorFormat.Register(IAppHost appHost)
   at ServiceStack.ServiceStackHost.LoadPluginsInternal(IPlugin[] plugins)

WRN: Assembly binding logging is turned OFF.
To enable assembly bind failure logging, set the registry value [HKLM\Software\Microsoft\Fusion!EnableLog] (DWORD) to 1.
Note: There is some performance penalty associated with assembly bind failure logging.
To turn this feature off, remove the registry value [HKLM\Software\Microsoft\Fusion!EnableLog].

Here's a snippet from web.config, if it helps:

      <dependentAssembly>
        <assemblyIdentity name="System.Web.Razor" publicKeyToken="31bf3856ad364e35" culture="neutral" />
        <bindingRedirect oldVersion="0.0.0.0-3.0.0.0" newVersion="3.0.0.0" />
      </dependentAssembly>

I'm not sure where to start troubleshooting.  Appreciate any advice/suggestions.  Let me know if you need more info.

Thanks
Paul

 

HPRM 8.1 WEb Client Switch to 'Classic' ViewOpen in a New Window

Hi everyone 

I have a client who wants to switch between HPRM 8.1 Web Client 'Classic' and the improved (default) view - is this switch/setting  possible to add to the web interface, as an alternative to using the 'Classic' url?

 

 

 

HPE CM Web ClientOpen in a New Window

Would anyone be able to share any experiences (and screen shots - the more the better, including 'Classic' view)  that they've had with the new HPE CM Web Client? - Im most interested to see if people are still opting for (/ including) the 'Classic' mode as an option for all their users to switch to.

 

 

 

Error when checking in a folderOpen in a New Window

Hi

From web client I can check in new documents but when I try to check in a new folder I get the following error:

The document store associated with record type 'Folder' could not be found

Any ideas?

 

Thanks

 

HP RM8.3 web client large file download timeoutOpen in a New Window

Hi,

We have users trying to download files via web client. But the download always fail at halfway. The file size is quite big (in GB). I suspect it could be time out on web since they can download via client with no issue. Is there anyway we can change the timeout in the web  client?

 

ExchangeLink ErrorOpen in a New Window

Implementing ExchangeLink in HP RM 8.3.  Email inks are showing in the console, but Linked says False.  Logs show Unable to find Exchange user (uri: 1156, email: Email Address). The request failed. The remote server returned an error: (401) Unauthorized. 

The impersonation user has the necessary permissions and is a trusted user for the dataset.

What am I missing?

 

WEB Drawer Date SearchOpen in a New Window

We have added functionality to our search forms to make an additional field called "Run Date" as a required field and we have added a default value of "Last 14 Days".   We have found that last 14 days does not include documents that have a Run Date with today's date.   We also tried "Last 2 weeks", but that seems to ignore all documents from the current week.    Is there a way to make "last 14 days" or similar expression inclusive of today's date? 

Thanks.

 

 

HP Records Manager 8.1 Web ClientOpen in a New Window

Hi,

Our organisation has recently deployed the web client version alongside the HP RM8.1 software.  Is there a way to change the date created search field fromascending/descending A-Z to numeric ascending/descending instead?  Exactly like how it is set up in the original software.

Thanks in advance for any help that can be provided.

Cheers

Emma

 

HP RM .Net version supportOpen in a New Window

Is HPRM v8.2 supoorted with .Net Framework v4.6? I have installed HP RM v8.2 onto a Windows 2012 R2 server. Most everything is fine except for the Web Client. It gives an error "HP Records Manager web client is unable to establish a connection to the Web Service." In troubleshooting the issue, I uninstalled and reinstalled the Web Client and when I reinstalled, I receive a message that Framework v4.5 isn't installed.

In addition, all Framework v4.5 Roles and Features are configured on the server using Framework v4.6.

Steve

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