HPE Software Products: Implementation / Access Issues
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HPCM 9.0 in Azure - any experiences?Open in a New Window

Is anyone running a HPCM 9.0 environment in Azure?

Interested if anyone is and if so what your experiences have been running it in the cloud?

We have run in to one issue to do with the Word indexing. When running the Word re-indexing tool from Enterprise studio, an SQL error is experienced when trying to add the words into the SQL database.  We are running the SQL side of things as a PaaS in Azure, which doesn't support the BULK INSERT sql command, which is what is used to insert the words.  As the SQL Server is running PaaS, we can't create the folders for the BULK INSERT work files or the working directory on the SQL server.  Has anyone found a work around for this?

At the moment we are using IDOL for this but would prefer not to moving forward.

If anyone has any feedback on the above or running HPCM/HPRM in the cloud in general I'd love to hear it!



IDOL Search TimesOpen in a New Window


Can anyone help me please? I'm trying to understand why the same query - for the same text - against the IDOL indexer can give the same number of results in two significanly different times?

The two queries below are identical apart from the BIASDATE being slighty different and happen sequentially one immediately following the other. The first returned in 4.4 seconds and the second in 1.3 seconds?

Are the index results being cached at all?

Many thanks


03/01/2017 12:54:18 [6] 00-Always: action=QUERY&outputencoding=UTF8&xmlmeta=true&securityinfo=ODB8RC66rTRSxa4XjwQl21SZdVZOh0w%2FXPxvCOGvEHAdXfvLeaTcovkByoUJWepLrY6JcJkIf%2FCRh7c71pKS%2FsCRBD2ipulGerOCzudwvEEqbF8%3D&databasematch=Oculus%2B&combine=fieldcheck&timeoutms=30000&anylanguage=true&abridged=true&abridgedmeta=database&printfields=IM%5FDOCNUM%2CIM%5FVERSION&maxresults=100&text=%28ipswich%29&actionid=f907e304391347f865e07396371d0d5735107292&fieldtext=BIASDATE%7B1483448058e%2C2592000%2C20%7D%3Aautn%5Fdate%2BAND%2BBIASDATE%7B1483448058e%2C63072000%2C20%7D%3Aautn%5Fdate (::1)

03/01/2017 12:54:23 [6] 00-Always: Returning 100 matches

03/01/2017 12:54:23 [6] 30-Normal: Query complete

03/01/2017 12:54:23 [6] 30-Normal: Request completed in 4446 ms.


03/01/2017 12:54:23 [9] 00-Always: action=QUERY&outputencoding=UTF8&xmlmeta=true&securityinfo=ODB8RC66rTRSxa4XjwQl21SZdVZOh0w%2FXPxvCOGvEHAdXfvLeaTcovkByoUJWepLrY6JcJkIf%2FCRh7c71pKS%2FsCRBD2ipulGerOCzudwvEEqbF8%3D&databasematch=Oculus%2B&combine=fieldcheck&timeoutms=30000&anylanguage=true&abridged=true&abridgedmeta=database&printfields=IM%5FDOCNUM%2CIM%5FVERSION&maxresults=100&text=%28ipswich%29&actionid=770ed3289efc97711b3b34e5550841a41d5ddcd5&fieldtext=BIASDATE%7B1483448063e%2C2592000%2C20%7D%3Aautn%5Fdate%2BAND%2BBIASDATE%7B1483448063e%2C63072000%2C20%7D%3Aautn%5Fdate (::1)

03/01/2017 12:54:24 [9] 00-Always: Returning 100 matches

03/01/2017 12:54:24 [9] 30-Normal: Query complete

03/01/2017 12:54:24 [9] 30-Normal: Request completed in 1326 ms.


Is SQL Server 2008 SP3 supported by TRIM 7.3?Open in a New Window

Hello All,

Is SQL Server 2008 SP3 supported by TRIM 7.3?


John West



We have recently upgraded to HPE RM8.3.0.9231.

Title Word searching is not working (see screenshot attached). No error is displayed but documents are not indexing and users cannot find documents using the title word search.

Any suggestions?


word indexing.PNG


memorabilia collectionOpen in a New Window


I'm interested in hearing from anyone who  is manging a memorabilia collection within RM8.2.

We currently keep hard copy brochures and other physical objects in our a  compactus group by product.  When we run out of space in the copmpactus,  we intend to to relocate them into archive boxes and send them to commercial storage. 

We will aslo be including photographs  and videos of company events. 

I would be interested in connecting with anyone who is managing a historical  collection or a separate archive collection with RM8 and the records structures you have used  to achieve this.


IDOL configuration questionsOpen in a New Window

Hello.  In honor of Software Experts day, I am going to repost these questions that I previously posted in one of the other forums.  We are using HPE RM Version

Q1: The MaxSyncDelay value - I think the recommended settings for this key have long been 600 for day-to-day and 7200 for bulk reindexing.  The release config file has these very settings.  However, the documentation now says the default for day-to-day is 120 and for bulk is between 360 and 720.  Which values are correct?

Q2: The documentation discusses the configuration item Maximum queued transactions, and continues to explain (in two places) "The smaller the number, the shorter the queue, which makes processing more reliable, but takes longer to be processed by IDOL."  Uh, "more reliable"?  So, it might not be reliable?   Okay, let's say it's not so reliable.  How should one monitor that?  It would be nice to know if documents have been skipped, for some reason.  I like the option to "only index missing records" within the Reindex function, but if the reindex selection search is a large number of records, it still seems to take a long time.  (I actually didn't wait to see just how long.)

Q3: Documentation discusses optimization, but does not provide recommendations on when it should be used - on a regular basis, or only when performance issues arise?

Thank you!



Best Practices For Backing Up SQL Database Used As RM DatasetOpen in a New Window

Does HPE  recommend a certain way to backup the SQL database which is the dataset used in HPE RM 8.3?

Though we have implemented a maintenance plan, our IT department wants to know if HPE has specific recommendations on maintenance.

What is the recommended time that a full/differential/transaction log back up should be done?  Does HPE have a best practice on how the maintanence plan and  jobs are to be set up?

Does some HPE paper/manual exist which explains the maintenace of databases used in the HPE RM application?  Or does HPE make no recommendation and each organization using RM must come up with its own maintenance plan/Backup?

Let me add, what do others feel is the best way to backup up the sql database considering the dataset is continuously changing through the day.




Trim RM8Open in a New Window

I am unsure where to ask, but can someone tell me is Trim RM8 compatible with Windows 10?


HPRM Mail Notification IssueOpen in a New Window

HPRM Version: (64 bit)

Server: Windows Server 2012 R2

Issue: Mail Notification is not sent

What I have done:

- Setting the workgroup server Email Server and test it (Email sent properly here)

- Configure event processing for mail notification to that workgroup server

- Turn off firewall

- Monitor mail notification process, queue is increased and then moved to processed. 

- Check event viewer and got error from TRIMEvent with this error "[24157] Your email system reported an error. 0. 530 Authentication required


Please help and thank you in advance :D



HPERM 8.3 and CertificatesOpen in a New Window

Whenever we install HPERM 8.3 #9088 on a server, the installation seems to place an invalid certificate on the server. This causes System Centre Operations Manager (SCOM) to report an insecure certificate whenever it scans the server. The certificate looks to have been generated by HPE during development as a temporary certificate and left in the package.

Does anyone know if the HPERM services require a certificate, or can we just remove it.


Successful implementation & use of auto-classification?Open in a New Window

Has anyone successfully implemented and utilized auto-classification within HPRM?

We are investigating Auto-Classification within HPRM and are wondering whether anyone has successfully implemented and utilized auto-classification within HPRM?

If so, please provide some feedback on your results here or send me a private message.

We are trying to determine a) if anyone has used it, and b) if someone has, what has been their experience.

Looking forward to hearing from you...

Best Regards, Tamara Hoagland


HPE Content Manager upgrade difficulty level?Open in a New Window


Is HPE Content Manager version 9 of TRIM?

I know its early days, but does anyone know how much of a leap it is to Content Manager?

Our IT branch is asking about upgrading from 8.20 already.  They want to guarantee Win10 & Office 2016 compatibility.  We need to decide between RM8.3 vs the next major release.

Has the deployment methodology changed? 

Will a HPCM upgrade be noticeably more difficult than an upgrade to RM8.3?

Also, it would be interesting to know if the patching mechanism is working.  If we go to v9.0 we'd need to plan for a possible upgrade to v9.1 not long after.



Installing 8.3.9088 - VS2010_Runtimes or VS2013_Runtimes?Open in a New Window

Hi all,

I've been building a SCCM package for RM 8.3.9088.

Install using the package failed due to not having the correct prerequisites.  I had thought that only the vcredist_x64 and VS2013_Runtimes_x86.msi would be needed.  Does this sound correcvt?

OS config is:  Windows 10 x64, Office 2016 x86.

It only succeeded however when I installed the VS2010_Runtimes_x86.msi.  Seems not right to me...



Experience with TRIM/RM 8 and three tier DCNOpen in a New Window


Has anyone had any experiences with configuring TRIM or RM 8 in a three tier DCN environment?

If DCN is not a familiar term, the architecture is simply just zoning each RM component in an appropriate network zone with firewalls separating. Three zones would be database, application and web server zones.

This is our proposed model for our RM 8 upgrade but we would like to hear from others on how well this worked and what issues were encountered.

Thank you


HPRM 8.1 .Net 3.5 RequirementOpen in a New Window


I am rebuilding our development environment, and at the end of the installation, it warned that .NET 3.5 is not installed.  We currently have, which includes 3.x versions.  Can I ignore this warning, or does that package specifically need to be included?  3.5 being installed on our servers is a security violation and I would like to avoid having to answer those questions.

[1024:0FBC][2016-04-18T07:42:10]i052: Condition 'NETFRAMEWORK35 OR NETFRAMEWORK40FULL OR NETFRAMEWORK45' evaluates to false.

Another VM in our stack has .NET 4.6.1 instead of 4.5.  This version also includes 3.5.

Thank you


Compatibility with MACOpen in a New Window

We are looking at EDRMS products and Trim now being part of HP RM8 is one of them.   Unless I just cannot see the wood for the trees...is this product compatible with MACs?


RM and firewallsOpen in a New Window

We're about to replace our old TRIM servers with a new RM 8 installation.

We are planning on building three servers: 1) Main RM Application server, 2) RM IDOL Server, and 3) an SQL server.

Due to security requirements, SQL server(s) in our network need to be located on a separate subnet firewalled off from the rest of the general-usage servers.

Question: Due to the data throughput between the IDOL and SQL servers, does it make sense to put the IDOL server on the same subnet as the SQL server? I assume the IDOL<->SQL traffic volume is much higher than the App<->IDOL traffic volume (we only have about 50 users). I can justify the App and IDOL servers being on separate subnets firewalled from each other (but ports opened), but I'm guessing that if we were to route all traffic between the IDOL and SQL servers through the firewall we'd get some major performance hits. Is this correct?



Issues installing HPE RM 8.3 license file and company nameOpen in a New Window



We are experiencing problems installing our license file and company name, please see the image below and company name was copied directly from the license data file.   Please see attachment with printscreen from failed install.

Any help with this issue would be appreciated.



Streaming Directory IssueOpen in a New Window

Wondering if anyone has exprienced the following issue.  Users when attempting to add a document to RM are getting the following error message:

The document is then not added to the document store

When reviewing the streaming directory on the workgroup server there are numerous 0 byte files remaining that correspond to the document names the errors are showing.

This issue is happening randomly to various users.  AV software has been configured to exclude the streaming directory from scanning so shouldn;'t be any issues here.

Call has been logged with support but not much progress on identifying cause of issue.

Any assistance/advice would be appreciated.


Further to this issue we have identified that the issue only occurs with PDF files.  What is strange is that if you rename a PDF file to DOC it process correctly and gets registered (albeit with wrong extension), if you rename a DOC file to PDF the error occurs again.  So something to do with the PDF extension is causing the issue.  We have 2 workgroup servers and issue occurs on both.




New RM8 Freezes on Windows 2012 R2Open in a New Window

We are running a test install of RM8 (V8.2 - 7591) with Oracle 12c ( on AIX 7.1 as the backend. The RM8 WG servers are running on Windows 2012 R2 servers. 

The test team members can open the application and run a search without issue. The first subset of records are displayed on screen with no issue, but as soon as the tester tries to scroll down past the first 20 records, the application freezes and the whole Windows screens grays out. The tester then has to kill the app  via task manager to get control back. This is consistently happening with connections directly from the workgroup servers and also remote 2-tier client connections.

There is no real user load on the test database (2 or 3 testers only), we have a 2 GB SGA allocated to the database and we have changed OPTIMIZER_MODE to FIRST_ROWS_100. We have approximately 7500 records in the database with latest stats already gathered. I have run ADDM and AWR reports during the testing and there's no even enough load activity to generate findings. 

I have reviewed the RM8 forums, checked for missing RM8 dll's, sent trace files to Oracle, etc. and we are now really getting close to missing our project timeline. Wondering if anyone else has expeienced RM8 freezing against 12c Oracle database. We uninstalled 12c rdbms software and reinstalled 11g twice in the same environment and we do not get the locking with Oracle 11g. We just reinstalled 12c Tuesday and immediately get the freezing again at the same point of scrolling.

Any thoughts or feedback is appreciated!




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