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|HPE Software Products: Implementation / Access Issues|
We are evaluating procurement of HPE Content Manager and Control Point, and due to "circumstances" we are not able to speak directly to HP or their integration partner...
So...I am looking for any input as far as the servers required, and what services will run on each server, and information like that.
We have muliple sites across country. Two sites will be the "primary" content manager repository, and I assume will run the following servers CM, CP (control point), IDOL, CFS, DIH and DAH. The primary sites will also have Exchange Servers and SharePoint servers which we want to consume content from.
There are several remote sites which ONLY have file servers that we will consume content from, so i assume the infrastructure (servers) will be rather minimal. I am thinking these remote sites will need : one or more of each of the following: Control Point server, IDOL server, CFS (connector framework server). Can anyone tell me if I am even going in the right direction.
Also, please advise WHAT SERVICES run on WHAT SERVERS. i.e. do we need dedicated servers for ControlPoint, Content Manager, IDOL, CFS, DIH, DAH, etc.....
finally, there are firewalls between the main & remote sites. if we have the central CM repository and the central Control Point server(s) at the main site, WHICH ports/protocols need to be open on the firewalls for the remote sites to send their "info" to the main site?
many thanks in advance - i know this is a lot, and i'm a total noob to this, and i also don't have a lot to work with so i'm kind of flying blind here.
we are just starting to configure a HPE CM 9,1 moving from RM8.1 and there seems to be no way to configure which recordtype to use as default when saving a document from office add-ins. We only have 1 recordtype which has electronic object support so I am hoping to get rid of the need for our users to click through a screen with only 1 option anyway.
We are trying to do some record type clean up and are unable to delete a document type because it is being used for a document queue. When running a search for all document queues in the system I cannot find one.
Does anyone know if there is a way to find all document queues other than with a search for "all".
I have tried finding it through the SDK but cannot, do we have to result to removing the record type/document queue through SQL? I don't want to have to do that.
Just Recently (about 2 weeks ago) our Global settings on a dataset keeps reverting back to the OOTB global defaults.
Does anyone know if this has happened previously if so, do you know what it was caused by, We have verbose logging on and other than myself re-setting the global settings, there aren't any other people setting the global settings, we have event removed access from all non-service accounts and it still is reverting.
One thing I might mention is we have a small handful of users logging on with a different client version 9.1 and I am wondering if that could be causing it.
As part of our upgrade to HPe CM 9.1.914, I am building the new app servers. I have a primary workgroup server (old phrasing I know, but concept still lives on!) and an event server.
On the primary WG server, using the Enterprise Studio I have configured the licenses and added this workgroup server. However when I deploy it shows a status of "Awaiting Deployment". I'm not sure what this means.
And for some reason it also shows that the event server service isn't started (which it is) "Service not started".
See attached image.
I am looking ways to improve a current Data Port import task which involves 20 Data Port instances each on a dedicated VM. At the moment it's all manual process to start each Data Port instance.
I am thinking to automate it a bit by scripting if there is a command line interface. Of course an import API would probably be better. Any thoughts, links to document will be greately appreciated. Thanks.
just tried to install HPE CM 9.1 in demo environment on Windows 10 machine and the setup fails to load with the attached error message stating HPE CM x64 has stopped working. The demo machine has recently had updates to Windows 10 Anniversary Edition applied. Previous demo installs of HPE CM 9.0 worked correctly. Anyone had similar issues?
My indexbrowser log file is giving me the following error "[ImThreadMonitor-1] Thread LWThreadRunner-WAITING may be hung" and not returning all document during search. has anyone experienced this before and any idea of how to resolve it ?
Is IDOL certified for running on a Windows 2008 Virtual server?
What are the issues with IDOL and Virtualization?
We are using HPE RM 8.3.. I believe IDOL is 10.11 OEM.
Can anyone tell me if using the Azure OAuth 2.0 endpoints is supported and/or officially tested? Or must you use a proper ADFS server?
I have enabled and configured a dataset to use Active Directory Federated Services, pointed the authorize and token endpoint url's as per the Azure AD end points, created a native app and entered the Client ID, but getting the error when testing the authentication:
Unable to successfully autheticate user. Unable to retrieve access token from OAuth 2.0 server. The server response header was: '400 Bad Request' The server response was:
Not sure if I'm missing something. The authorization_code it returns is apparently invalid. Appreciate any help.
Is there anyway to create a batch of file folders in HP RM 8.3? I need to create about a 100 under the same classification and was looking for a quick way to do this.
Is there a way to disable warnings in RM? We have users who are complaining that warning messages are annoying. Just want to see what the capabilities are.
We are using RM 8.3.
We are currently installing new photocopiers and wanting to konw how we can get paper documents into TRIM.. Is it possible to scan to a hot folder and have TRIM pickup the documents from this hot folder and store them into TRIM?
Any help would be greatly appreciated, i have no idea how trim works, but have used other document management systems.
What would happen if you tried to upgrade a 7.1. dataset schema 162 directly to RM 8.3? Just curious.
The installation documentation says that you have to upgrade to a 7.2 dataset (upgrading the schema) before you go to RM 8.3. Is this all I have to do with the 7.1 dataset before I go to 8.3?
Is anyone running a HPCM 9.0 environment in Azure?
Interested if anyone is and if so what your experiences have been running it in the cloud?
We have run in to one issue to do with the Word indexing. When running the Word re-indexing tool from Enterprise studio, an SQL error is experienced when trying to add the words into the SQL database. We are running the SQL side of things as a PaaS in Azure, which doesn't support the BULK INSERT sql command, which is what is used to insert the words. As the SQL Server is running PaaS, we can't create the folders for the BULK INSERT work files or the working directory on the SQL server. Has anyone found a work around for this?
At the moment we are using IDOL for this but would prefer not to moving forward.
If anyone has any feedback on the above or running HPCM/HPRM in the cloud in general I'd love to hear it!
Can anyone help me please? I'm trying to understand why the same query - for the same text - against the IDOL indexer can give the same number of results in two significanly different times?
The two queries below are identical apart from the BIASDATE being slighty different and happen sequentially one immediately following the other. The first returned in 4.4 seconds and the second in 1.3 seconds?
Are the index results being cached at all?
03/01/2017 12:54:18  00-Always: action=QUERY&outputencoding=UTF8&xmlmeta=true&securityinfo=ODB8RC66rTRSxa4XjwQl21SZdVZOh0w%2FXPxvCOGvEHAdXfvLeaTcovkByoUJWepLrY6JcJkIf%2FCRh7c71pKS%2FsCRBD2ipulGerOCzudwvEEqbF8%3D&databasematch=Oculus%2B&combine=fieldcheck&timeoutms=30000&anylanguage=true&abridged=true&abridgedmeta=database&printfields=IM%5FDOCNUM%2CIM%5FVERSION&maxresults=100&text=%28ipswich%29&actionid=f907e304391347f865e07396371d0d5735107292&fieldtext=BIASDATE%7B1483448058e%2C2592000%2C20%7D%3Aautn%5Fdate%2BAND%2BBIASDATE%7B1483448058e%2C63072000%2C20%7D%3Aautn%5Fdate (::1)
03/01/2017 12:54:23  00-Always: Returning 100 matches
03/01/2017 12:54:23  30-Normal: Query complete
03/01/2017 12:54:23  30-Normal: Request completed in 4446 ms.
03/01/2017 12:54:23  00-Always: action=QUERY&outputencoding=UTF8&xmlmeta=true&securityinfo=ODB8RC66rTRSxa4XjwQl21SZdVZOh0w%2FXPxvCOGvEHAdXfvLeaTcovkByoUJWepLrY6JcJkIf%2FCRh7c71pKS%2FsCRBD2ipulGerOCzudwvEEqbF8%3D&databasematch=Oculus%2B&combine=fieldcheck&timeoutms=30000&anylanguage=true&abridged=true&abridgedmeta=database&printfields=IM%5FDOCNUM%2CIM%5FVERSION&maxresults=100&text=%28ipswich%29&actionid=770ed3289efc97711b3b34e5550841a41d5ddcd5&fieldtext=BIASDATE%7B1483448063e%2C2592000%2C20%7D%3Aautn%5Fdate%2BAND%2BBIASDATE%7B1483448063e%2C63072000%2C20%7D%3Aautn%5Fdate (::1)
03/01/2017 12:54:24  00-Always: Returning 100 matches
03/01/2017 12:54:24  30-Normal: Query complete
03/01/2017 12:54:24  30-Normal: Request completed in 1326 ms.
Is SQL Server 2008 SP3 supported by TRIM 7.3?
We have recently upgraded to HPE RM184.108.40.20631.
Title Word searching is not working (see screenshot attached). No error is displayed but documents are not indexing and users cannot find documents using the title word search.
I'm interested in hearing from anyone who is manging a memorabilia collection within RM8.2.
We currently keep hard copy brochures and other physical objects in our a compactus group by product. When we run out of space in the copmpactus, we intend to to relocate them into archive boxes and send them to commercial storage.
We will aslo be including photographs and videos of company events.
I would be interested in connecting with anyone who is managing a historical collection or a separate archive collection with RM8 and the records structures you have used to achieve this.
Hello. In honor of Software Experts day, I am going to repost these questions that I previously posted in one of the other forums. We are using HPE RM Version 220.127.116.1188.
Q1: The MaxSyncDelay value - I think the recommended settings for this key have long been 600 for day-to-day and 7200 for bulk reindexing. The release config file has these very settings. However, the documentation now says the default for day-to-day is 120 and for bulk is between 360 and 720. Which values are correct?
Q2: The documentation discusses the configuration item Maximum queued transactions, and continues to explain (in two places) "The smaller the number, the shorter the queue, which makes processing more reliable, but takes longer to be processed by IDOL." Uh, "more reliable"? So, it might not be reliable? Okay, let's say it's not so reliable. How should one monitor that? It would be nice to know if documents have been skipped, for some reason. I like the option to "only index missing records" within the Reindex function, but if the reindex selection search is a large number of records, it still seems to take a long time. (I actually didn't wait to see just how long.)
Q3: Documentation discusses optimization, but does not provide recommendations on when it should be used - on a regular basis, or only when performance issues arise?