HPE Software Products: Implementation / Access Issues
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IDOL Record Re-index questionOpen in a New Window

Hi all

I guess this is mostly a sanity check more than anything, since I'm rather inexperienced with HPRM. We are running HPRM 8.1 in production, I am setting up a test environment on a VMs in Azure.  I exported the database from Prod and imported into a test DB.  I didn't transfer the whole record set to the test environment, but rather created a dummy text file and updated the DB to point all records at this text file.

I then ran an IDOL record re-index. My questions are:

1. I set it to re-index all records (about 227,000). After the first 1000 or so, I paused it then cancelled it. Did a search for a record I knew it indexed, and it was speedy. I restarted HPRM, searched for the same record, and result returned extremely slowly.  Would this be expected behavior or should those first 1000 be indexed properly now? DatabaseReadOnly is set to FALSE.

2. I kicked off the re-index again.  I can see the status folder fill with .cmd and .data files, and every 10 minutes, dbus.db in the dynterm folder changes its modified date, but it NEVER grows in size. Is this expected or an indication something is wrong with the indexing process?

3. It has taken about 3 days to index 90,000 records or so. Is this expected on a VM or should it be quicker? Workgroup server has 4 virtual CPUs and 8gb RAM but only 1 disk.

Some of the possibly relevant settings are:
Running 3 threads

The slowness of the indexing isn't so much of an issue, it's more that I want to make sure that if it is going to take so long that it's going to work.  Is there anything else I should check to ensure all is going ok?




HPRM 8.1 - Dataport Not exporting total count of records foundOpen in a New Window

Hello All,

Our RM team has been having trouble exporting data from HPRM using a variety of methods.

The search count is ~200000 records So not really that many however regardless of the method used the most we can seem to export is 9999* records, Originally I thought this might be to do with the bit-ed ness of the software however.

Running a dataport on a server (64 bit) Here is the log, relevant.

9/05/2017 9:28:52 AM Completed data export:  Records
Items found:      226713
Items processed:   49215
Error:                 0
Warning:               1
Items exported:    49215

Is there a reason for Dataport to just stop @ ~25% of the search?

Has anyone else experienced something like this before.

I might note that the search is "Content:"text1" and (Content:"Text2" or Content:"Text3")" Where text3 is an acronym of text 2.



Multi-Site Architecture for Content Manager, Control Point w/File, Exch and SharePoint connectorsOpen in a New Window

Hello All,

We are evaluating procurement of HPE Content Manager and Control Point, and due to "circumstances" we are not able to speak directly to HP or their integration partner...

So...I am looking for any input as far as the servers required, and what services will run on each server, and information like that.

We have muliple sites across country.  Two sites will be the "primary" content manager repository, and I assume will run the following servers CM, CP (control point), IDOL, CFS, DIH and DAH.  The primary sites will also have Exchange Servers and SharePoint servers which we want to consume content from.

There are several remote sites which ONLY have file servers that we will consume content from, so i assume the infrastructure (servers) will be rather minimal.  I am thinking these remote sites will need : one or more of each of the following: Control Point server, IDOL server, CFS (connector framework server).  Can anyone tell me if I am even going in the right direction.

Also, please advise WHAT SERVICES run on WHAT SERVERS.  i.e. do we need dedicated servers for ControlPoint, Content Manager, IDOL, CFS, DIH, DAH, etc.....

finally, there are firewalls between the main & remote sites.  if we have the central CM repository and the central Control Point server(s) at the main site, WHICH ports/protocols need to be open on the firewalls for the remote sites to send their "info" to the main site?


many thanks in advance - i know this is a lot, and i'm a total noob to this, and i also don't have a lot to work with so i'm kind of flying blind here.




Setting Default record type for Electronic Objects in HPE CM9.1Open in a New Window


we are just starting to configure a HPE CM 9,1 moving from RM8.1 and there seems to be no way to configure which recordtype to use as default when saving a document from office add-ins. We only have 1 recordtype which has electronic object support so I am hoping to get rid of the need for our users to click through a screen with only 1 option anyway.




Invisible document queue not allowing deletion of an unwanted record type. (7.3.4)Open in a New Window

Hello All,

We are trying to do some record type clean up and are unable to delete a document type because it is being used for a document queue. When running a search for all document queues in the system I cannot find one.

Does anyone know if there is a way to find all document queues other than with a search for "all".

I have tried finding it through the SDK but cannot, do we have to result to removing the record type/document queue through SQL? I don't want to have to do that.



HP RM 8.1 Global Settings RevertingOpen in a New Window

Just Recently (about 2 weeks ago) our Global settings on a dataset keeps reverting back to the OOTB global defaults.

Does anyone know if this has happened previously if so, do you know what it was caused by, We have verbose logging on and other than myself re-setting the global settings, there aren't any other people setting the global settings, we have event removed access from all non-service accounts and it still is reverting.

One thing I might mention is we have a small handful of users logging on with a different client version 9.1 and I am wondering if that could be causing it.


Problem with workgroup servers in CPe CM Enterprise StudioOpen in a New Window

Hi all,

As part of our upgrade to HPe CM 9.1.914, I am building the new app servers.  I have a primary workgroup server (old phrasing I know, but concept still lives on!) and an event server.

On the primary WG server, using the Enterprise Studio I have configured the licenses and added this workgroup server.  However when I deploy it shows a status of "Awaiting Deployment".  I'm not sure what this means.

And for some reason it also shows that the event server service isn't started (which it is) "Service not started".

See attached image.



RM8 Data Port command lineOpen in a New Window


I am looking ways to improve a current Data Port import task which involves 20 Data Port instances each on a dedicated VM.  At the moment it's all manual process to start each Data Port instance.

I am thinking to automate it a bit by scripting if there is a command line interface.  Of course an import API would probably be better.  Any thoughts, links to document will be greately appreciated.  Thanks.


HPE CM 9.1 Install ErrorOpen in a New Window


just tried to install HPE CM 9.1 in demo environment on Windows 10 machine and the setup fails to load with the attached error message stating HPE CM x64 has stopped working. The demo machine has recently had updates to Windows 10 Anniversary Edition applied. Previous demo installs of HPE CM 9.0 worked correctly. Anyone had similar issues?





[ImThreadMonitor-1] Thread LWThreadRunner-WAITING may be hungOpen in a New Window

My indexbrowser log file is giving me the following error "[ImThreadMonitor-1] Thread LWThreadRunner-WAITING may be hung" and not returning all document during search.  has anyone experienced this before and any idea of how to resolve it ?


IDOL and Virtual ServersOpen in a New Window

Is  IDOL certified for running on a Windows 2008 Virtual server?

What are the issues with IDOL and Virtualization?

We are using HPE RM 8.3..  I believe IDOL is 10.11 OEM.




Using thick client and AD FS authenticationOpen in a New Window

Hi all

Can anyone tell me if using the Azure OAuth 2.0 endpoints is supported and/or officially tested? Or must you use a proper ADFS server?

I have enabled and configured a dataset to use Active Directory Federated Services, pointed the authorize and token endpoint url's as per the Azure AD end points, created a native app and entered the Client ID, but getting the error when testing the authentication:

Unable to successfully autheticate user.  Unable to retrieve access token from OAuth 2.0 server. The server response header was: '400 Bad Request' The server response was: 
"error_description":"AADSTS70000: Transmission data parser failure: Authorization Code is malformed or invalid.\r\nTrace ID: 514020a5-738e-4ac8-94e9-dc2425abb60d\r\nCorrelation ID: a5cdda7c-78dc-4007-8651-bf17e2d17723\r\nTimestamp: 2017-02-20 05:12:44Z",
"error_codes":[70000],"timestamp":"2017-02-20 05:12:44Z",

Not sure if I'm missing something.  The authorization_code it returns is apparently invalid.  Appreciate any help.



HP RM 8.3Open in a New Window

Hi there,


Is there anyway to create a batch of file folders in HP RM 8.3? I need to create about a 100 under the same classification and was looking for a quick way to do this.






Disable Warnings or Error MessagesOpen in a New Window

Is there a way to disable warnings in RM?  We have users who are complaining that warning messages are annoying. Just want to see what the capabilities are.

We are using RM 8.3.




Scanning paper documents into TRIMOpen in a New Window


We are currently installing new photocopiers and wanting to konw how we can get paper documents into TRIM.. Is it possible to scan to a hot folder and have TRIM pickup the documents from this hot folder and store them into TRIM?

Any help would be greatly appreciated, i have no idea how trim works, but have used other document management systems.



Converting from Trim 7.1 to HP RM 8.3Open in a New Window

What would happen if you tried to upgrade a 7.1. dataset schema 162 directly to RM 8.3? Just curious.

The installation documentation says that you have to upgrade to a 7.2 dataset (upgrading the schema) before you go to RM 8.3.  Is this all I have to do with the 7.1 dataset before I go to 8.3?





HPCM 9.0 in Azure - any experiences?Open in a New Window

Is anyone running a HPCM 9.0 environment in Azure?

Interested if anyone is and if so what your experiences have been running it in the cloud?

We have run in to one issue to do with the Word indexing. When running the Word re-indexing tool from Enterprise studio, an SQL error is experienced when trying to add the words into the SQL database.  We are running the SQL side of things as a PaaS in Azure, which doesn't support the BULK INSERT sql command, which is what is used to insert the words.  As the SQL Server is running PaaS, we can't create the folders for the BULK INSERT work files or the working directory on the SQL server.  Has anyone found a work around for this?

At the moment we are using IDOL for this but would prefer not to moving forward.

If anyone has any feedback on the above or running HPCM/HPRM in the cloud in general I'd love to hear it!



IDOL Search TimesOpen in a New Window


Can anyone help me please? I'm trying to understand why the same query - for the same text - against the IDOL indexer can give the same number of results in two significanly different times?

The two queries below are identical apart from the BIASDATE being slighty different and happen sequentially one immediately following the other. The first returned in 4.4 seconds and the second in 1.3 seconds?

Are the index results being cached at all?

Many thanks


03/01/2017 12:54:18 [6] 00-Always: action=QUERY&outputencoding=UTF8&xmlmeta=true&securityinfo=ODB8RC66rTRSxa4XjwQl21SZdVZOh0w%2FXPxvCOGvEHAdXfvLeaTcovkByoUJWepLrY6JcJkIf%2FCRh7c71pKS%2FsCRBD2ipulGerOCzudwvEEqbF8%3D&databasematch=Oculus%2B&combine=fieldcheck&timeoutms=30000&anylanguage=true&abridged=true&abridgedmeta=database&printfields=IM%5FDOCNUM%2CIM%5FVERSION&maxresults=100&text=%28ipswich%29&actionid=f907e304391347f865e07396371d0d5735107292&fieldtext=BIASDATE%7B1483448058e%2C2592000%2C20%7D%3Aautn%5Fdate%2BAND%2BBIASDATE%7B1483448058e%2C63072000%2C20%7D%3Aautn%5Fdate (::1)

03/01/2017 12:54:23 [6] 00-Always: Returning 100 matches

03/01/2017 12:54:23 [6] 30-Normal: Query complete

03/01/2017 12:54:23 [6] 30-Normal: Request completed in 4446 ms.


03/01/2017 12:54:23 [9] 00-Always: action=QUERY&outputencoding=UTF8&xmlmeta=true&securityinfo=ODB8RC66rTRSxa4XjwQl21SZdVZOh0w%2FXPxvCOGvEHAdXfvLeaTcovkByoUJWepLrY6JcJkIf%2FCRh7c71pKS%2FsCRBD2ipulGerOCzudwvEEqbF8%3D&databasematch=Oculus%2B&combine=fieldcheck&timeoutms=30000&anylanguage=true&abridged=true&abridgedmeta=database&printfields=IM%5FDOCNUM%2CIM%5FVERSION&maxresults=100&text=%28ipswich%29&actionid=770ed3289efc97711b3b34e5550841a41d5ddcd5&fieldtext=BIASDATE%7B1483448063e%2C2592000%2C20%7D%3Aautn%5Fdate%2BAND%2BBIASDATE%7B1483448063e%2C63072000%2C20%7D%3Aautn%5Fdate (::1)

03/01/2017 12:54:24 [9] 00-Always: Returning 100 matches

03/01/2017 12:54:24 [9] 30-Normal: Query complete

03/01/2017 12:54:24 [9] 30-Normal: Request completed in 1326 ms.


Is SQL Server 2008 SP3 supported by TRIM 7.3?Open in a New Window

Hello All,

Is SQL Server 2008 SP3 supported by TRIM 7.3?


John West



We have recently upgraded to HPE RM8.3.0.9231.

Title Word searching is not working (see screenshot attached). No error is displayed but documents are not indexing and users cannot find documents using the title word search.

Any suggestions?


word indexing.PNG

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